Telkom SA SOC / data contract: [protected]

Midrand, ZA

Hi, I submitted a termination form at the end of January as adviced by your call center agents. I have two contract, one data, another mobile. I do not know the data contract's mobile number. So, I did not fill in the contract number because I clearly stated that I wanted the data contract terminated.

I furnished my ID number and I got correspondance from the cancellations' department. I informed them at cancellations and they said it would be terminated on the 28th of February. This has not been done and now I am paying out-of-contract fees which I do not afford. I paid them for this month (end March), but I won't pay them no more because I have proof that details that my contract was to be terminated on the 28th of February.

I have spoken to the following people at your call center in Durban:
Thandeka Mbatha
Mbali Zondo
Zanele Langa
Telkom (Facebook)

None of them have assisted me in resolving this issue. I have sent all details pertaining to my issue, and none have them have informed me whether it is being resolved or not.

Apr 03, 2017

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