Telkom SA SOC
reviews and complaints

Hello
I am so upset with receiving a tax invoice from Telkom, after I personally went into their local branch to cancel my services.
They are now charging me for services from 24 October to 23 November 2017, but I had already cancelled these services (twice). Documentation of my first visit authourising cancellation is attached. How can this be? I have left South Africa so why am I being charged for services not used. Why do they have the authority just to charge me and then take my money (as I pay be debit order) when I have followed their procedures to cancel the services.
This is so unacceptable and I feel they are just taking advantage of my situation.
Now that I am overseas, how do I correct this and prevent them from taking money from me that they have no right to do?
Regards
Jean Dickens

First fault was logged on 10 October 2017 under ref 438CTK191017 for no Internet and Telephone line very noisy. I can not use my line because you cannot hear the person phoning or being phoned. On 19 October 2017 the technician closed the fault as being resolved, which it was not and I phoned 10210 again and they re-opened the fault. On 21 October 2017 the fault was closed again without being resolved and I phoned again complaining that it still has not been resolved. On 23 October 2017 I received another SMS stating that the fault was again resolved, which it was not, and I phoned again complaining and it was re-opened again under fault ref 591CTK231017. On 28 October 2017 two technicians came to my residential address and notified me that the fault is not at my home, but that the underground cables are rotten and needs to be replaced and that it will be sent through to the cable division in Pretoria-North. A week later, 6 November 2017, I phoned 10210 again and I was advised that the cable division has released the new cables and it will be replaced, which was never done. On 14 November 2017 the fault was closed again, and upon checking, my phone line is still dead and my internet still not working and I phoned them again on 15 November 2017 complaining that it is still not working. The call center operator notified me that according to their system it was never sent through to the cable division and that the cables were not replaced. Still I have to pay for services I do not receive and I cannot get wireless internet in my area because we are not covered. I need my Internet and Telephone line fixed. I am paying for uncapped 4mb line, which I have not received in more than a month and nobody is willing to fix this.

This is a Telkom dispute on [protected]/[protected]

I have been billed for a 40gig softcap data package and It Web hosting which I never used for the last 5years of having my phone with them. The adsl was taken over by SAOL for all this time.

I disputed it, but no one discusses or talks to me about a resolution. However I see a rebate of R2609.78. However, if you add ( R130.70+R26.32)x 60 months on ave=R9360 that they have billed me for something that they was to cancel when they ported the line over.

No one talks to us simple people.

Regards

Luke Naidoo
[protected]
[protected]

Good day
Can I kindly get a clarity why Am I invoiced R643.28 not R149 as per my contract

I called the call centre on the 07/11/2017 spoke to Mduduzi Mashaba that confirmed that my data was depleted and I was added data, I didn't sign for that option and if my data was depleted why was I not sent an sms to notify me
and he confirmed there s defaulted clause for Telkom client when the data is depleted there is data loaded for them

Can I be sent that agreement because I don't remember signing for that option

Good day,

I would like to voice my displeasure at the bad service I've been receiving from your company, Cell Direct. And individual from Cell Direct called me with an offer of two phones.
They delivered one cellphone 2 weeks ago and I'm still waiting for the other one which they promised to deliver by last week. I am still waiting and now I'm being billed by Telkom
For a phone that I'm not using since I was waiting for the other to hand over to both my kids.

Can someone please help me resolve this query because when I tried to call Cell Direct on [protected]/7700/7499 the numbers weren't going through. You guys are taking advantage of
Customers.

Annoyed customer
Thembile Kika
[protected]

Greetings,

I am at a loss to know what else I need to do to get my problem sorted out. Here's the sad story:

Round 5th November I started getting calls on my land line [protected]) from all manner of people, calls not rof me. I asked one of them what number they had dialled and noted it [protected]). I tested this by calling this number from my cell phone, and my land line rang! When I tested my OWN number, the call goes to voice message. So it obviously meant I had a crossed line.

I duly followed the Telkom procedure for logging a fault, and received the reference number 236CWK051117.

A day later I got an sms saying the fault was resolved. I happily tested again calling myself from my cell, only to find nothing was different - the land lines were still crossed.

I again reported the fault, this time getting the reference number 186CWK 071117.
Again, I received an sms saying faulkt sorted. But it was NOT.

I called Telkom, spoke to Sharmilla, explained the sorry sage. She was unable to log the call as Telkom's own systems were down. So I had to call in yet again the next day.

My next reference number was 203CWK081117. Nothing happened. I called in again on the 10th to follow up, and was told the fault was being investifgated and the case was still open.

This morning, I called yet again, spoke to a Thandiwe, and after explkaining all over again, I asked for the fault to be escalated. This she did, giving me a reference number 1028147.

At about 14h50 I received an sms saying the fault had been sorted. Full of anticipation I tested the lines - guess what? Nothing has changed. The lines are STILL CROSSED!

So I called AGAIN, and spoke to Sharmilla. She remembered my call last week, re-logged the fault under a new number 564CWK131117.

So now I wait.

How difficult can it be to correct a fault like this? How is it possible that a consumer has to log the same fault 5, 6, more times and still nothing gets sorted?

PLEASE, is there ANYone out there who can attend to this and get it sorted?

Again another problem with your poor excuse of a company that I put too much faith in I will be bombing your page with my most recent complaint ... I just too out the 20 +20 gig deal and the first month of my package I had 12 gig the one night and the next morning its 2.5 gig left night time surfer is active wtf happened to my data 12:00- 7:00 is when I used my pc I'm at work during the day my modem is off I get home at about 9:00 and I turn on my modem the agent told me 9gig was used that time I don't even get speeds close to the ability of downloading 9gig in that space of time at night it takes 7-8h to download a 9gig file so how the hell I called your call center call and the agent gave me weird info telling me that I never used the night time surfer data and when I told her I have a screenshot for her as proof she gives me her email and I send it to that email then the call gets dropped after the query becomes too hectic to deal with called in again the second agent plays the I cant hear you game saying that line perfectly after I tell her "yes I can hear you "dropping my call afterwards wtf are you running a circus there your services is pathetic and when you do something wrong you say oops our mistake but you don't do anything to compensate for it u a thieves and very pathetic as a whole and its been 25 + - min waiting to speak to a manager after the agent told me I'm going through ----On a call with the manager of one of your call center and she is giving me information of data usages from my mobile number telling me I used data and there is nothing she can do" but I'm querying another number she did not check anything on her side and she blindly advised me random fluff and the manager just dropped the call on me well done Telkom

I went into Kenilworth centre store and on display they had the Sony xz premium for 499 with 2gb of data ... They then told me it wasn't on the system and they will get back to me the next day fortunately enough I took a picture of the false advertising and the next day when I had walked into the store they had changed the price to 599 for 1gb of data and refused to give me my package I saw first ... According to section 23(6) of the consumer protection act where two prices are displayed or advertised a supplier cannot request the consumer to pay the higher of the two prices due to their negligence my number is [protected] would like to receive my deal

on 2017-11-09 I lodged a complaint and was issued with a reference no 218 cek 091117. I then again called the call centre on 2017-11-10 to enquire about the progress. I was informed that the complaint had been assigned to a technician. During the afternoon a technician contacted me telephonically stating that he will come and solve my problem. I am still waiting for that technician. This problem was caused by an incompetent technician who came to fix a neighbours line then he disconnected both my adsl lines. TELKOM wake up and rectify this problem.

Good day,

On 7 September 2017, I requested my line to be moved as from 30 September 2017. After several days with no confirmation, I called Telkom to query whether my request was received. I was told that because Telkom was changing systems, my request was not received and that I should re-submit the request, which I did on the phone with the consultant. I was told that I would receive confirmation in 2-3 days. After a week, I called to query and I was told that my request was not on the system and I should resubmit online. Which I did. A week later, still nothing, so another call to Telkom who advised that my account was in credit vetting and I should wait I will receive confirmation from a technician within a week. After about two weeks, I called yet again. Yet again, my account was in credit vetting at which point I started dealing with a manager who escalated my query. About a week or two later and no response, I called again and after about for different managers unsure why I had not received any feedback and several "escalations" later, still nothing.
Then eventually a manager, Linda Prince said my account had moved from credit vetting and a technician would be out within the week and would confirm a date with me. She told me that she was emailing the technician whilst I was on the line and cc'ing me. That was a month ago and no email has been received to date. So once again, I had to call again and this time I was told that my order was cancelled and I had to reply. (Please note I am a longstanding customer of Telkom who wanted my current lune moved as I was moving).
I then called and was transferred to a manager Ntombizethu who promised that she would assist with my matter, and once again, escalate the query. Again, no feedback and after calling twice for her and leaving messages for her to call me, I got through to her and again, she was unsure why my account was in credit vetting for almost two months as I was advised that it should take 48 hours. She then said she would escalate to the technical department and ensure that they move my account from credit vetting and I will receive feedback in 2-3 days. Again, no feedback and several calls later I was advised that she needs to check with the technical department (which I believe is what she promised to do the previous time) and she advised that she would get back to me the next day. She didn't. A few days later, once again a call from myself, and no progress. At this point I was promised by Ntombizethu that the technician would definitely be coming out the week of the 6/11/2017. I queried whether this would be yet another broken promise from Telkom and I was guaranteed that a technician would install this week and will confirm the day of the week but it would definitely be this week and I was advised that the recorded call was my guarantee.
In keeping with Telkom's appalling service, no technician came out. When I called to query, Ntombizethu was unknown to the agent who said my account was stuck at credit vetting and she was unsure why and could not see any instruction for a technician on the system. I advised her of my guarantee by a Telkom manager and that a senior manager should listen to my call and get back to me urgently. I was promised that someone would get back to me the following says. That was two days ago and nothing.
Yet I continue to be charged by Telkom for services I have not been using.
I would like installation immediately and a refund of the services I have paid for and not received.
My account number is [protected].

Well well well... So I wanted to have a limit set on my monthly data. Called telkom to make that arrangement. Spoke to a very rude nthabiseng who clearly hates her job and takes no pride in it. She kept me on hold for more than 5 minutes, obviously hoping that I would hang up. Details of the call. 10 november. Called 081180. Time of call: 13:44. Duration of call 00:11:17. From number: [protected]. Nthabiseng needs to go on customer service training. Please can someone listen to that call. She doesn't know how to handle clients. Telkom doesn't care

Date of incident - Friday, 10 November 2017
I went to our Secunda Branch Telkom store to do a sim swap on my sim card as my sim card is faulty. I have waited in the que for about 45 minutes. Finally when I got to the front, the lady told me that I had to have my ID book. She can't help me with my drivers license. I was so upset. I never carry my ID book with me as it is to big and bulky to fit into my purse. Really - standing 45 minutes for nothing... It is just a sim swap - not a new contract - and it is prepaid. Very disappointing...

Absolutely disgusted with the service at your store in Menlyn Shoping Centre, Pretoria on 03/11/17 It brings shame and ill repute to your brand. Waited 1 & 1/2 lost my temper, then only served.The agent had an attitude problem, unprofessional, arrogant & uninformed about services offered . Acc no: [protected], C.v.Bergen, Agent name: mabastt1. Very stressful experience!

I placed an online order for an iPhone8, an agent proceeded to call me on 31 October 2017 at 09:51 and took down all my details regarding the order. I then contacted Telkom Sales today (08 November 2017) to follow up on the order and the order was not captured on the system. How is it possible that an agent can capture all my details and not have an order place without any notification of a reason why?

I reported a slow ADSl Line on the 3rd of October and a follow up was placed 2 weeks later. I had a phone call about a week ago from a technician asking if my problem was solved, I told him no, his response was I am working on the line I will get back to you...I wonder when this was 2 weeks ago! What happened to your service Telkom this is shocking. I am paying for a fast line at R299 pm and it takes me at least 5 minutes to download anything!
My Phone number: [protected]: Complaint number 139bnk031017 follow up number 1017653 : Very slow internet.
When I try to do a follow up on your page it takes me to the sales page!

Today I was applying for an overdraft and it was declined due to insufficient funds (Shortage of surplus), I was very confused because I did my income and expenses, I had enough surplus to pay overdratf, only to find out when check credit bureau I have a defualt of r5404 telkom ngn, I have never applied for a contract with telkom and I have never recieved any communication from telkom informing me about the debt.
Bureau shows account no [protected]

Good day

I have had ongoing problems with our telephone lines this whole year.
[protected] has not worked since 2/12/2016.
[protected] has been our only line that had a buzzing sound on, but now it is not working at all.
We have not been getting work, our business is going to close down due to no land lines.
I have reported these two lines ongoing this whole year.
Please may I have some help.

Many thanks
Falmino / Falnico Engineering
[protected] (cell)
Jean Ladeira

Took a 2G data contract from Greenstone Telkom. Received data for 3 months but then they started billing me. My contract is on a set debit order which goes off monthly and is up to date. Telkom says i am not paying and suspended the account. Account in dispute and escalated to managers but without a way forward. Telkom insist that it is a land line and not a data contract. Please need assistance to finalize dispute.

I renewed my contract on 26 May 2017. About 2 months later it started heating up. I was busy relocating. I chose this handset as I am in my 60's, drive extensively and need a reliable phone. It died. Morsdood. I took it telkom Grove shop on Tuesday. They did not send it off as the Telkom generated invoice did not have my name on it, but my cell #, invoice #. Could not Follow up? Followed up on Friday, still there no action taken. Only then was I issued with a job #. The bad part I will get it 21 WORKING days later. If I had known this, I would have bought a cheaper android handset at a retail shop,
I heard from another service provider that half of the Samsung 7 's had heating batteries and Samsung discontinued production.
And my contract runs for another 18 months - with a faulty phone - if I get it back?
Cell # [protected]
Invoice # [protected]
The Grove job #TRJ049612
I regret this contract and this will be last contract.
I would really be surprized if you should react to my complaint.
email address: [protected]@gmail.com

Shocking, no care attitude, no help and get no answers. I terminated my Telkom ADSL line due to shocking service and from the time of taking out my account with them, I was first billed in excess of R7000 for Yellow Pages from a Previous owner of the phone number which took weeks to get resolved and credited, Thereafter I never got bills and my address was consistently wrong and was never fixed. I cancelled my account in February 2017. Confirmed by Telkom. I have NEVER EVER RECEIVED ANY INVOICES or bills, and that is because Telkom could never get my address right. Telkom have confirmed I cancelled my account and have CONFIRMED THAT THE PHONE NUMBER WAS ALLOCATED TO SOMEONE ELSE IN JULY 2017. SURPRISE SURPRISE I now get handed over for an account which is OUSTANDING. No phone calls. No requests for payment, no invoices, no billing just handed over but i have not had a Telkom account since February for this EXACT REASON. So frustrted ! and I get told, JUST PAY UP ! so sick and tired of shocking service and now I have a bad credit rating because of Telkom. Phone the company that I was handed over by and no joy there either. Pay up. I asked the person on the other side so would you pay for an account which is not yours and is R2000 of course the response was NO.

I want my bad credit rating removed immediately due to your incompetence. !