Telkom SA SOC
reviews and complaints

I have a WIFI-router contract with Telkom for R199.99 per month. My bill has been in arrears with R398.99 since April, whenever I phone their call centre to find out why the account is in arrears (as they are deducting the installment each month) they say that I am in arrears with only with R199.99 and my services have been suspended since March according to their system. My services have never been suspended. It is just so frustrating that the call centre can't explain why this has been happening, the last person I spoke to said that he will phone me back as he also does not understand what is going on. He never phoned me back so I went to Telkom in Kolonade and asked them to assist me the only thing they did was phone the call centre and told me to sort the problem out. Last month they deducted R398 two times from my account (On 25 and 31 July). Today I received my bill showing that I'm in arrears with R595.94. If I do the math correctly they owe me. I just want this problem to be sorted out I am tired of phoning/chatting to a consultant each month about the same problem and I'm even more tired of going to Telkom.

Telkom do not answer their phones on a Friday after 15:00!
That voice machine tells you to contant vua web! How de help do you do that if you want to report the internet adsl line is faulty! Pluk by!
Either sort out the problem or come and remove you KAK equipment!

Since YOU installed the fibre I have endless problems! Phone calls cutting out. No internet !
Please sort out [protected]

Dear Telkom, apart from you cutting off our business lines claiming we have not paid our bill a couple times this year when we do so each month is frustrating but whats even more frustrating was speaking to your unhelpful "supervisor" this morning only to get the phone slammed down on me when asking a simple question as to when our ADSL line will get fixed?

Mind you that again we are running a business and pay your service fee on time every month, with a question being that we can not do our jobs because your staff and supervisors are far to lazy to do their jobs?

If your supervisors have such terrible people skills no wonder why the rest of your call center agents react and poorly assist "paying business clients"

I am very frustrated with the lack of understanding of your call centre workers. They have very limited knowledge and actually can't solve any real problems. I have had a few over the years, and none of them have really received a clear answer.
Currently:
I bought a new Cell Phone iPhone, after a conversation with one of your sales agents who assured me the following:
- it was an upgrade
- I would not be getting a new number
- I would have one number and one account
-the monthly price incl cell phone and package would be about R650.

When the phone arrived with a new SIM card, I was not happy, and sent it back. However, despite going into the Telkom Service Centre TWICE and logging a query, you are still charging me R1800 per month. You need to reverse this and close that account.

From before:
I received a new phone - my first contract. I also received a new number. After a year of trying to "migrate" the new number to the old number (I did not want a new number, I need to keep my original number as its on my business cards etc) I had no success. So I now have three numbers and three accounts, of which I am only using one. Very Very frustrating, especially as I have been a loyal customer who bought my first contract from 8ta before it was a popular brand.

I phoned the Telkom call centre (I would have liked to call it a service centre, but I cannot) on 26/04/2017. After having explained my enquiry to the call centre agent, I was transferred to a Supervisor with the name of David. He requested me to send an email to him on [protected]@telkom.co.za as he is not allowed to act on a telephonic request, which I did directly after I finished the call. Since then I have had no reply to my email, and I was also unable to get hold of him telephonically again.
On 13/06/2017, I was transferred to another Supervisor, Themba Myeni, who again asked me to send my enquiry to him on [protected]@telkom.co.za which I again did immediately. He, as David did, just vanished. I am to this moment, still waiting for a reply from anyone at Telkom.
I have a prepaid credit in excess of R2, 400 on my home telephone number, yet I keep on getting an invoice from Telkom and had my service suspended before, when I didn't pay it. An audacity don't you think, more so given that they don't honor their promises or at least have the decency to respond to any of my emails.
I have since logged a complaint on Hello Peter, with no success either. I did get a response on 20/07/2017 from a person with the name of Moenieb, who apparently is from Telkom's Social Media Team, saying that he will contact me shortly, but since then not a word from anyone at Telkom, and now I got a message on my phone saying that my prepaid account is in arrears and my service will be suspended if not paid.

I changed my landline [protected] (business) for a fixed line look a like as my landline is permanently down. I went to the Telkom shop in Vanderbijl last Thursday. It is one week later, no sim activation. I spent about 10 hours on the phone with telkom and visited the Telkom shop twice after with no luck. Telkom customer service agents from Telkom Business, Telkom Sales, Telkom mobile etc. all love to say they cannot help me and then just transfer me back into the queue and transfer the problem. Even when finally reaching a supervisor, Rufus Vadival, he just put me back in the queue as well, would not take my number and try to find the right department. I do not know what to do anymore. I NEED a working number for my business. I am desperate.

Im not satisfied with the service im getting. My internet is always slow and im paying for a 4meg line but when I test my speed I only get over 1meg. My connection is not stable alway on and off. Most of the time showing this sign on my wifi connection (!) then the connection is completely off. I need better service for what im paying for. Please address this issue, contack me on [protected]

Order Number: [protected]
I placed an order with Telkom for an adsl on the 27th of June 2017, but am still waiting. I received 2 smses saying that its receiving attention, but still waiting. I phoned a few times to escalate and received a escalation reference number 128973.
Can someone please check why its taking this long to install as I need my internet sorted asap

3 weeks ago I applied online for a p8 cellophane and after I was told that it has been approved and my order is placed I found out that only that was not the case.

They say that my banking details are incorrect and it is not the case, I then applied once more on the Samson s8 and that also was approved just to find out that I would sit with the same story, overtime I phone they teal me that they will rectify it and that is not happening.

Never in my life have I been so mistreated.

On the 21st of July I logged a fault for both or telkom lines as they were both down. On the 25th of July the voice line came back up but not our ADSL line and since the fault was closed as resolved I had to log a new fualt. It has now been a full week without the fault being resolved everytime I phone to follow up I'm told that its been marked as urgent and that a area manger will contact me soon but no one has yet as a business that communicates with our clients mainly via emails this is unacceptable and being told that its part of a bulk fault doesn't make it acceptable. We need this resolved urgently.

My name is Noël Schreuder. My wife and I applied online for the same phone (Huawei p8) on a 1GB FreeMe on the Telkom Online website at the beginning of July. Telkom debited my account, as well as my wifes account, within 3 days. My FNB account was debited on 12 July with R249. Then I waited and waited for my phone, as well as my wife's. 19 days later and still no phone. In the meantime I have phone the call centre 13 times, and have been send from pillar to post with false promised and lots of excuses. I talked to Jacobina from the call centre, as well as the manager Natie, who promised to sort it out. At last I got a order number for my application, as well as my wife's) = 151527636A; 152592367A). Still no phone. But when I phone now (and I am phoning about every day), not one of them is suddenly available to talk to me, and the messages I left (with the promise that they will phone me back) goes unanswered. We were in the process to port our numbers to Telkom, but now I have my doubts...😠😠😠

Our Land line have been off for the past 2 months, I have a 73 year old mother at home, who depends on the landline. Account is under Rayda Mohammed / tel no [protected] and it's in Woodstock Cape Town. My mother has phone the telkom hotline but to date nobody was sent out to fix the line. Previously our phone was off for 8 months. My mother rely on this service and has never missed payment, please send technical engineer to fix line urgently

Our previous house was hit by lightening and it fried the entire electronics and lines into the house ( it was very bad!) I contacted the insurance within 24hours and Telkom regarding the line and internet that we had installed.
The technician that came, said he could not fix it as I needed a builder, I therefore decided to cancel the entire account as we were moving out the next month anyways.
I went into a store in Irene Mall, assistant said she would cancel it, never did, that was first week in December 2016.
April, the payments were still coming out of our account, so I followed it up, and the account was still active, much to our annoyance.
The bank account that the debit order had been sent from was closed due to previous fraud! So, they sent our account to Debt collectors, we paid it and again requested this to be cancelled, I sent in the cancellation form etc and Wayne's ID document.

I have since, been on the phone on hold many times to speak to the correct department, which is ni on impossible. I then spoke with an online agent in June, she gave me the email details for the accounts and escalations department, I sent an email with every piece of information they needed including the amount that they need to refund us, which is now over R10, 000.00

I have given them 21 days to reply a per their automated response, and as yet, 22 days later I am still waiting.

case # [protected]/ [protected] i purchased the July special 40gig data for R 299 pm in the beginning of July 2017. i received the package on 10 July 2017. i have phoned in may times to telkom to advise when the sim will be activated, every time i get the same answer the sim card will be activated within 24-48 hours. the query has been escalated 4 times already, no feedback received. to date 01 August the sim card is still not activated, but my bank acc will be debited on 25 August for no service received. i used the chat option on telkom website and spoke to an agent who asked me to provide all my details, yet the wrong information was given to me. The more i try to explain to her its been escalated the more she tell me the sim will be activated within 24-48 hours. i phoned in on 13/07 18/07 25/07 and chatted with an incompetent agent Shandre Ganoly on 01/08 who just disconnected the chat while i was still explaining my situation.

Good day. Let me get straight to it.

August 2016 I got a cell phone contract with Telkom Mobile for R319 per month which is to be debited on the first of each month. Soon after that, I started being charged more than what was agreed because there would always be some extra charges from nowhere. I then spoke to a consultant and asked them to make sure that I wouldn't have to pay any extra charges by making sure that I wouldn't have to access anything else beyond what I was being offered with my initial package, as I could only afford to pay R319 and nothing extra.
January I received an SMS confirmation SMS that the debit order went through, a few days later I received a call from Thapelo Valentine Mabaso (TV) [protected]@telkom.co.za
making me aware that my debit order bounced and that I had no choice but make a manual payment at ABSA bank with the REFERENCE NUMBER: [protected] with extra charges. I went and deposited the money and he confirmed later on that day that the money/payment was received.
A month later I received a call and I was asked why I hadn't made payment for December and I explained that I made a manual payment and after checking the lady also confirmed that payment was made.
On the 8 March, I was told I owe R 1, 517.62 by email from Percy Mxolisi Ndlovu (PM) this included R499 for extra data usage. I challenged that data usage story and I received an email on 07 April 2017 that read:
“Good day

Trust all is well

Telkom Mobile credited your account with R 499.74 for wireless data usage.
Your debit order could not be amended.

For any other queries please contact our call center on 081 180.

Kind Regards
Zanele Bukali
HVC SUPPORT
Telkom Mobile Head Office”

But then I still received debit orders or high amounts that I would have to reverse and contact Telkom on a monthly basis using my airtime from my other phone as my Telkom line was suspended Since February/March.
on the 5 April I called and spoke to Hlengiwe Mtambo [protected]@telkom.co.za and when I noticed that my matter wouldn't be resolved I asked how I could go about cancelling my contract of which she sent me a cancellation form with instructions to fill in the form and attach it to my email and send to [protected]@telkom.co.za.
I sent out an email on Thursday 06 April 2017 to [protected]@telkom.co.za and [protected]@telkom.co.za, that read:
“Good evening.

To whom it may concern:
I've got a contract with Telkom cell number [protected].
As sad as it makes me, I have to cancel my contract with Telkom.

I have had a number of complaints and they were never attended to.
Recent events are that I was not debited for a few months now and I would call in, be put on hold for the longest of time to find out where the problem came from and never did I get any solution or reasoning. All the 4 times that I called I was promised by the consultant at the end of the call that they would give me a callback and we could resolve things once and for all.
That never happened as well.
I called and told them that when they decide to debit eventually, I am not giving them permission to take everything all at once, as I couldn't afford to pay a large amount at once.
My number has been suspended for the whole of March and yet I was debited an amount of R1517.62 following that it was still unblocked. I use my line as a business line and Telkom has cost me a lot.
I will not accept any penalty charges as I'm leaving because of your treatment. I will discuss how much I owe with whoever will call me and not amount is to be taken or deducted without my approval.”

I then received confirmation that my email was received and that they would deal with my matter, case number:[protected].
After a long time of calling and not getting any positive feedback I went to the Telkom mobile store in Fourways Crossing on the 15th May 2017, spoke to a lady by the name/email [protected]@telkom.co.za she then asked that I forward her my cancellation email that I had sent out initially and that she would escalate the matter. To date, I still haven't received any feedback instead I have to reverse monthly debit orders that I cannot afford of amounts ranging around R1500 to R1900.
The month of June I also got abnormally charged.
All this was just the tip of the iceberg.
28 July 2017 I got debited R2296.83 and 31 July got debited R1500.00, total amount debited for last month alone amounts to R3796.83. This morning 01/08/2017 I just woke up to another debit order that amounts to R796.83

on the 20th of July I went to Telkom at Mall of Africa to purchase my mobile data bundle device, the lines were so long and there we only 2 consultants working we stood there for almost 2 hours in a line and when I complained the consultants were rude and the manager threatened to kill me and that for me was so out of order and only to find out he wasn't the manager, I need issue to be taken seriously as we can't have your consultant treat customers in such a rude and scary manner!

I called Telkom to query what the process is after your line has been locked and the debit has gone through 7 days ago. I 1st spoke to a Mohau who told me my account was handed over to NuDebt management. After a back and forth about giving me the number, where i requested to speak to his manager he transferred me to the collections department. When speaking to Rhulani at Nu Debt, she confirmed that the account was not with NuDebt and referred me to 083 183 where i was in contact with a Lynn who reports to Jabulile Malete. Lynn not only spoke over me she completely disrespected and was appallingly rude to me, all i wanted to know is how the process worked and when my account could be reopened.

To whom it may concern
On 18 February 2017 I purchased a LTE Mi Fi Huawei E 5573 Mobile Router deal from the Telkom store at Forest Hill Shopping Centre in Gauteng.
Since the purchasing of LTE Mi Fi Mobile Router on 18 February 2017 I have never been able to get a signal with the router.
I logged a complaint with reference number [protected](Thlogi) on 14/03/2017.
Ever since then I have visited the Telkom stores at Forest Hill and Centurion Shopping centre without any success.
On Friday 28 July 2017 a Telkom technician attending to case number: (1944872) visited my address and spent two hours at my house trying to get signal with the above mentioned router without any success. The technician cell number is [protected])
He then tested a Huawei B315 LTE router which received perfect signal at my house.
The technician then suggested that I return my Huawei E5573 Router and cancell the mobile contract as this router is not capable of receiving an LTE signal at my house.
On Sunday 30 July 2017 I went to the Telkom stores at Forest Hill and Centurion Shopping centre and requested that they cancell my current contract as adviced by the technician and apply for the current B315 LTE router which is on special tilll 31 July package.
Both Telkom stores declinend to help me and I still remain without a router and signal although Telkom is subtracting their monthly debit order from my account.
I am desperate to solve this problem.
Can and may you please assist me to resolve this matter.
Kind regards
JP Fouche
[protected]
[protected]@mweb.co.za

I cancelled my telkom account on the 4/12/2017.

I get advised of the additional month cancellation fees, pay the account and the last account i receive i actually sit in credit.

I now find out the cancellation doesn't get processed and i am now in debt and i don't receive any email advice but get handed over to debt collection MBD on [protected]

I logged a call with Telkom on 17th July 2017. A technician had called saying that they will arrange for another technician to come in on Saturday (22nd July) when I was available at home. No technician came on Saturday or Sunday even after my call to the call center on 22nd. Up until now (28th July) my line still has not been sorted out. This is completely frustrating and shows the incompetency of people.