SUBMIT A COMPLAINT

Telkom SA SOC / cancelling a service

I have been trying to cancel my telkom line since the 27th march 2018 due to me moving to a farm where there is no coverage. I cancelled online via the telkom website as was advised and uploaded my supporting documents. 1 month later I called to follow up and nothing had been done. Once again I emailed through my form, id and screenshots of the reference numbers I received from telkom on the 27th march. Another month later and still nothing has been done. Being told by the accounts supervisor that her hands are tied and it will be escalated to the cancellation department but I am not allowed to speak to them as there is no number! I have now received a bill to pay for internet usage in may after trying to cancel since march! Absolutely disgusted by this!

He
May 29, 2018

Post your comment