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Telkom SA SOC

Posted: Apr 21, 2017 by    

billing account

Complaint Rating:  0 % with 0 votes
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Contact information:
Pretoria, South Africa
Good day
I have an account with Telkom Mobile, comprising of 2 cell phones and a router.
Since December 2016 Telkom I have been experiencing problems with regards to billing. Its either they deduct funds on the wrong date or deduct an incorrect amount; then later threaten me with blacklisting and suspending my line. E.g., they would deduct on the day before I get paid.

In March 2016, instead of deducting R1805, 26 they only took R799, 00. I called them to rectify this and the call centre agent told me that the balance of R1006, 26 will be added to the April bill.
I then stayed with that knowledge that in April my bill will be R1006, 26 extra, and indeed on the 13th April 2017 an amount of R2939.68 was deducted from my account (which included the R1006, 26) from March.
To my surprise yesterday (20/04/2017) my line was disconnected without any prior notification, and when I called Telkom I was told that it was due to non-payment.
I request some assistance in resolving this issue and getting my line operational again.

Kind regards
Telkom reference number: 20551812
Thabo Letsoalo
071 157 0646 / 083 771 9256 / 073 430 0676
Complaint comments Comments (0) Complaint country South Africa Complaint category Mobile/Cellular Service Providers

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Customer Care Service
2nd Floor,
Telkom Mobile Building
92 Oak Avenue
Highveld Park

South Africa
+27 123 112 186
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