Telkom SA SOC
reviews and complaints

One of my contracts with Telkom ended in August. In the build up to August they phoned me on numerous occasions to upgrade my contract. On each occassion I told them that I will not be extending my contract and that I want to cancel it. But nothing was done. I phoned in myself to the contact no given to cancel the contract yet still the contract continued. I then had to travel to Port Elizabeth from Grahamstown to head to the store on my vacation leave day to cancel the contract on 22nd September! I filled out a form n a copy of my ID was taken and I requested for it to be placed on prepaid. Yet on the Monday 26th September I yet AGAIN RECEIVED A CALL TO UPGRADE MY CONTRACT!
I HAVE PHONED AGAIN TODAY ONLY TO HEAR THAT THEY DON'T KNOW WHAT IS MY CONTRACT STORY. PLUS I AM BEING BILLED 4 Times the amount that I contracted with!
It is clear that Telkom is doing this to many many people out there and I think it is time we stand together as one and make a case to them. Cause this is a breach of contract and there is evidence of request of cancellation which means they are taking without consent which is STEALING!

I HAVE BEEN TOLD THEY WILL GET BACK TO ME YET I AM STILL WAITING ON THE CALL

TELKOM IS THE WORST SERVICE THERE IS AND I WILL MAKE SURE EACH N EVERYONE IS AWARE OF HAWN THEY TREAT CUSTOMERS

Telkom is a rip off! In addition to the pathetic service

In october 2015 we applied for a telephone and adsl line. 9 months later and still no contact or line installation from telkom. After a million enquiries we finally get our line and adsl installed in july 2016.

To my understanding telkom is to send a telephone bill by post so that we know how much to pay. At the end of august we received no bill. We then logged a query with the call centre who after a million attempts sends us a bill via email. The bill being completely incorrect charging us for things since october 2015 when we didnt even have a line installed until july 2016.

We then went to the hopeless telkom store who said they couldnt assist at all at nor could they direct us to someone who could. We then called the call centre and again after much frustration and arguing about the error in the bill we were told that we need to log a dispute which will need to be processed. During this time as we had tried to sort out issue and simply find out what we needed to pay telkom decided to cut our line. We again called the call centre to sought this out. They then reconnected our line and two days later disconnected it again stating that the dispute was resolved without notifying us at any point about what was actually going on. The agents simply told us that they cannot reconnect our line and that we must pay the incorrect amount. Once again after much arguing we are told that there is in fact an error with the bill and we are given a lesser total to pay. We then requested a correct invoice with the correct bill amount. We were told that this cannot be amended now and that it would be corrected in our september statement. We then paid the correct amount given to us by the agent plus a reconnection fee (When the line not being paid was not our fault) and our line got reconnected.

On 27 september 2016, we yet again received no bill via post or email from telkom. We called the call centre numerous times to find out why we are not receiving a bill. We requested a bill via email and this statement surprise surprise still has the incorrect amount carried over from the previous month after being assured that the dispute was resolved. We then finally received an actual tax invoice via post on 30 september 216 which also contained the incorrect amount stating that we have a balance owing from august 2016. Now if our line was cut and reconnected why on earth would it have been reconnected if we hadnt paid the previous bill? On top of that we get charged a double reconnection fee despite the fact that it is recorded on telkoms system that we had logged a dispute in this regard many times prior to the line being cut. To date we have not received an amended bill with the correct amount to be paid and obviously havent been able to pay the telephone as a result. We are just waiting for our line to get cut for no apparent reason once again due to telkoms crappy service and systems!

I am sick and tired of running after telkom. It is frustrating and stressful and a waste of time. They are suppose to be offering us a service but instead they are a pain!
They have the worst agents and the worst accounts department who dont know what the hell they are doing! I am so sick of having to worry that our line will be cut due to know fault of ours! I would much rather be without the telephone line!
It is time that telkom gets it act together and actually assist customers and not answer the phone to simply debate with customers. Why is there no point of physical or direct contact with anyone from telkom to sought out issues like this? Why are we forced to sit on a phone on hold for ages to sought anything out as if we dont have jobs and have nothing else to do with our time. This is unacceptable as even your store staff are hopeless!

Please sought your crap out so that I am not forced to miss payments and have my line cut unnecessarily!

I tried to cancel my contract as instructed in May and received a response saying that I would be contacted. I never was and they continued to take money from my bank account. I finally cancelled the order two months agao and have been messaged twice to tell me I am in debt to them. Over the months I have resent the cancellation, contacted the customer service line three times and been asked to send the information again and been told on each occasion it would be escalated. It is now October and i have still had no formal response from them. I would like to have a response that recognises my cancellation and refunds me the money they took out of my account after the required notice period.

I have a Telkom Mobile Contract for the last 2 years and after not renewing my contract with Telkom they debited my bank account with double the amount that I normally had paid for the last two years.
Apparently, they advised that I contacted them requesting a Data Bundle of R299 per month and they charged me for my existing contract twice but no new device is indicated. I called the Call Centre logged my complaints and was advised that they would call me back. Service Request Numbers for the call logged:
[protected]
[protected]
They called me while I was driving advising me that they would call me back, they never called back instead I got an sms indicating the query had been resolved. I NEVER spoke to a consultant. I even went as far as going into a store and asking for assistance just to be told that they do not deal with queries and that I should call the Call Centre.
I called the Call Centre again, spoke to a different consultant and advised that no one called me but yet my query was resolved. They advised that they would get a consultant to call me from back - office as they do not deal with queries and that the funds owing to me would be paid into my account and it would take 7 - 10 working days, the funds was never paid. Called the Telkom Call Centre again, was on hold waiting for a consultant for more than 30 minutes just to be told that the funds was credited to my Telkom Mobile Account! I told them why would they credit that to my Telkom account when the funds was debited from my Bank Account!
And I was told by a Team Leader that the funds was going to be paid into my Bank account, the consultant took down my number and said they would call me to which they never have.
My initial first query was logged on the 31 August 2016 and almost a month later my funds have not been credited back to my BANK ACCOUNT!
I called the Call Centre back spoke to several consultants until one Consultant by the name of Renaldo Meyer confirmed that they had the incorrect telephone number and hence that was the reason why I did not hear from Telkom Mobile, my question to him was how could they get my number wrong when:
1. You confirm your telephone number as part of the security questions
2. I gave my number to the consultant
He then advised that they need to confirm my banking details with me and I said I have been a customer for two years and my bank details have not changed at ALL!
He then reopened my query and my new query number was:
[protected]
And was advised that they would call me the very next day. No one called me back but I received a response via sms that my query had been resolved. NO ONE CALLED ME FROM TELKOM TO DISCUSS MY QUERY AND WHEN IT WOULD BE RESOLVED.
I called the Telkom Call Centre back only to be told AGAIN THAT THE FUNDS WERE CREDITED TO MY TELKOM ACCOUNT WHY! WHO GIVES THEM THE RIGHT TO DEBIT MY BANK ACCOUNT WITH THE WRONG AMOUNT AND THEN FOR THEM TO MAKE THE DECISION AFTERWARDS OIN THERE OWN THAT THE FUNDS WOULD BE CREDITED TO MY TELKOM ACCOUNT?
WHO DOES THAT!
I requested to speak to a supervisor immediately and apparently like the week before the supervisor is ALWAYS busy with an escalation and you can never speak to anyone in charge.
Dealing with the Telkom Call Centre has only frustrated me more and the fact that they think they can get away with this!
I WANT MY MONEY TO BE PAID INTO MY BANK ACCOUNT and I want to this done TODAY!
No more excuses from Telkom

My wife has a contract with Telkom (Data contract) 100GB with a telkom router that is costing as a R1000 per month. Then the router or the sim card stopped working. I took my wife to Telkom at Vaal Mall in Vanderbijlpark because this is where she signed the contract. The customer service lady treated us like criminals (white trash) and dit nothing to help as. Our Internet (WiFi) is still not working. As we all know racism in South Africa works only one way! "only white people can be racist" So because this was a black "lady" that helped as we can do nothing, like I said, only white people can be racist. At this point I'm very disgusted with Telkom and their service I will not recommend their racist service to anybody.

Hello, I have been typing to every website I hope can assist. Please see snapshots of my story below.
Regards
Moipone

Ok, so I have now been able to copy. Here it is;

Hello,

My name is moipone. I have had a data contract with telkom mobile since 2013. I have always paid r199 per month and not a single cent over. I can recall a few occasions where the data was depleted and I could not access the internet.in april 2016, I took another contract with telkom mobile, an unlimited voice and data plan. They debited me for the first time in may for two months. They combined my two contracts into one debit (The previous contract used to be debited on the 1st of the month and the new one I asked it be debited on the 15th) so both of them now go off on the 15th.in june 2016, I was surprised to see an extra r500 I was debited. On enquiry I was told I had set my credit limit for the old contract to r500- how? When? No one could give me answers. I was told my id number would be my reference number - lies! So seemingly no case was logged as a case number is an eight digit number.in july, they repeated the same thing of overcharging me by r500, but I managed to see it on the invoice before the 15th, and I called them, whoever assisted me assured me that they had sorted it out and told me the amount that would go off on the 15th of july (Minus the r500), but I was told I couldnt be emailed a new invoice to confirm that, it will only reflect on the next invoice. To my surprise, I got an sms notification on the 16th of july alerting me they had debited an amount inclusive of the extra r500. It was a saturday. When I called in, I was told the billing dept does not operate over the weekend. I then went and reversed the debit order as I felt they would understand that "language" better seeing I had been complaining verbally with failure. The following monday I received a call from them and they had now "fixed" the problem. They reimbursed me my r500x2 and sent me an sms with the amount I should pay manually and the reference number. They said the money needed to be paid manually and could not be debited. I made time to go to the bank that week and made a manual payment (After I failed to make an eft - I was notifying them every step of the way). I called on the 22nd and I was assured my payment reflects. At this point my balance was zero. I got surprised when the following monday the exact same amount I had paid was debited from my account. When I called in, I was told the money I was alleging went off my account, was not reflecting on their side, only my manual payment did. I was told things like I should take a screen shot of the message and send it through. I was told it's probably their debt collectors, but o asked if u have an idea of who debited me, why are you not contacting the people? Instead I was given their number to call them, which when I tried to do, I was on waiting list for the longest time ever! So again, I went and reversed the debit order, leaving my balance still at zero.

The next time I contacted telkom was on 15/09/2016 to ask for help requiring the fnb ewallet function I couldnt acess as my contract is voice and data only and that function requires actual airtime. I was given options with regards to that. I then also asked as a "by the way"- about the sms notification they had sent late on 14/09 about overdue amount as I had honestly thought it was a mistake, that the money being referred to is the one they were to debit me on that day. For the first time I heard I owe them for august 2016, and that the system did not show them a debit order for that day-15/09. At first I didn't believe them, until I verified on my account that there was no debit order indeed since august. They told me to go enquire at my bank. I went to absa on 16/09 and I was assured telkom did not even try to debit me. I called telkom while still by the bank and a junior agent said I should settle atleast the one month balance. She could not answer to some of my further question and thus ended up speaking to the supervisor, who advised that I dont pay the balance to avoid what had happened in july. He even checked for me and confirmed the debt collectors are schedule to debit that money for two months on the 25th of september (It's now monday 26/09 and I have not yet received an sms notification from the bank - but sometimes the notifications are delayed)
So I took his advice, and I did not make manual payment. On 20/09 they suspended my account, and sent me an sms saying I should call the customer care line. But my phone wouldn't even allow me to that as when they said services suspended they meant even calling their customer care. So since that day, I have been calling them using other people's telkom numbers when I can get people with telkom numbers, but most of the time I have had to call them using my other non telkom numbers, which obviously cost me.

I have so far bought around r1500 worth of data and r440 worth of airtime. I chose unlimited plan with telkom for a reason, now I am being inconvenienced.

The case number is [protected].

Kindly assist.

Regards
Moipone
[protected]
[protected]
Sent from my iphone

I recently moved into a new home. I wanted to first confirm that an ADSL service was available to the house and checked the website where I established that my address was serviced by fixed line ADSL. I confirmed this with staff via telephone call.

Based on this I requested an ADSL service on the 5th August and was told that I would need to apply for a new line. I did this and was told that a technician would be out to install the line. The technician was confirmed on 15 August but failed to show up. He eventually came on 19th August.

A long story short is that I have been told after several phone calls and being transferred and being put on hold for hours that Telkom will not offer the ADSL service as they do not have infrastructure in the area. I challenged this and eventually spoke with:

Zakhia Ali
Senior Associate| Fulfilment| Telkom
1 Riverhorse Junction, 10 Hippopark Avenue, Riverhorse Valley, Durban

She assured me it was a misunderstanding and that the service was available but that the cables were damaged and would need to be replaced. I was told that I would be contacted to confirm when the installation team would be at my home to install. This has not happened and on 9th September I received an SMS saying that my inquiry was closed and that my only option was LTE or FLLA. I sent 3 emails to Zakhia and have yet to receive a response,

I have contacted customer services and after being promised a resolution my phone calls and 3 emails have yet to be answered.

I need a proper answer on why my home cannot receive this service even though the coverage by my exact address says that it is available.

regards,

Alessandro Mayes

My Telkom account went into arrears. It has been paid up in July in full.
They have listed me on ITC. Now that my account has been paid up, it;s supposed to be removed from there. I have contacted Telkom numerous times but no one can assist me. This is affecting my credit record and my life! Can someone please help me as Telkom staff have no idea what goes on in that place!

Asha Maharaj
[protected]

I have been trying since February 2017 to cancel my land line [protected] but despite calls to Masikwa 26.07.2016, Donay 28.07.2016, Kerri Anne 1.8.2016 and various reference numbers [protected] and [protected] I have still not received the credit on my account which now stands at R710.60

One of my earliest conversations with Telkom dealt with the fact that my account had in fact been credited leaving a balance of R13.14 on the account with due date 15.05.2016 but since then it has gone from bad to worse. I cannot seem to get any decent service from this organisation as no one appears to have any idea of the problem or the authority to solve it.

I have been struggling to cancel my Telkom Landline for almost 2 months now. It seems the only time I was even close to receiving assistance from Telkom was when I complained about it on Twitter. I have sent through an email to their cancellation line twice now if not three times. I have also been in contact with over 3 Telkom agents. Every month I am still charged for a service I no longer require and therefore I refuse to pay for a service I no longer need.

This is not acceptable practice from TELKOM, keeping me any day longer will not make a difference in their balance sheets. Also, in future I will have to claw my eyes out first before I ever take any products with Telkom.

Good Morning

I am a very unhappy, unsatisfied angry client .
My wife and I went into your South gate branch on the 3 September 2016. We picked up a pamphlet, seen a deal that we liked, waited in the que for an hour before being assisted. We spoke to consultant Thandeka Mabunda, who checked if there was stock. Once she confirmed that there was, we proceeded with the application. All forms were filled in and I was told that the credit check will take 24 hours. Than I received a call to say that there is no stock on Lenovo, they can give me an HP laptop, than the deal was expired but on the pamphlet it clearly sates hat the deal is valid till October . I have received a whole lot of excuses from various people, until Khabi from the Southgate branch confirmed that the pamphlet was printed in error and that specific deal does not exist.

I have been into the store 4 times since my initial application.

The fact that the deal was printed in error is not any fault of mine, the fact that the initial consultant did not clear this mater is also no fault of mine.
I applied for something that was advertised and I expect to get the exact same deal with the exact same specs and offers . since this has been dragging for 2 weeks now I am completely fed up. The deal was falsely advertised and that is an offence of the Financial acts . I been told that they waiting for feedback from head office and now want to offer me a different deal for R469.00 with a Lenovo Core i3 laptop . This is not acceptable .

I expect this issue to be resolved by latest 19 September 2016 or I will take the matter to the media, and to the ombudsman and consumer rights board as I will not be pushed from pillar to post because of an internal error .

I have attached pictures of the pamphlet that I have .

You response is eagerly waited

Irshaad

In the beginning of the month I received an sms notifying me that my minutes have been used up . After calling the call centre they had confirmed that I only made 3 calls for the month as this was on the 4 th September 2016. The calls list confirmed that the calls made were less than 3 minutes all together but yet 100 minutes had been used up. After numerous attempts of back and forth with Telkom they are stil unable to explain where my minutes had gone and no one seems to understand their own systems. I have paid my account but I can't make calls .Telkom keeps promising to call me back but it's going for the 3rd week now and no calls have been made to me yet dispute all the calls I make to check up on this case. Disgusted and annoyed ! Pathetic service as always !

*** extremely bad service and customer relations

5 years ago telkom let us know that they are NOT replacing the stolen telephone lines.

Yet every month they charge us for supplying internet. We are now about R39000.00 in credit.

It is one promise after another that someone will come out to the lodge and see what they have to offer us.

There is NO telkom store in Kokstad.

Telkom is a bunch of lying, thieving criminals.

Internal customer service commitment

We exist to serve the customer – Our job is to enable people with connectivity, empowering them to live more richly. Even if we don’t serve customers directly, we work to enable the person who does. Through simple, intuitive, responsive service, we aim to change their world
Interaction is opportunity – We are always seeking new ways to connect with, share with and discover more about our customers – so that we can deliver the right solutions to make their worlds easier, simpler and better
We are relentless in getting it right - It is our responsibility to provide our customers with fit for purpose solutions and processes that work. We strive for zero defect, zero faults and zero downtime. We never stop working to get it right – in one click, one call, one visit

AS I SAID LYING

I had a data contract with Telkom that had expired and was on a month to month. I saw the July deal advertised in my nearest Telkom store and tried to sign up but they did not have any Hauwel modems. I then tried all the stores in my area but they did not have either. I was waiting for the stores to call me when the modems became available. My wife was approached by Sell direct on 18th July and signed up for this same offer but it was not available to me as I wasn't on their data base.(?). ( My wife and I had previously taken out the same data contracts on the same day and hers had also expired and was on a month to month.) It was then suggested to me that I call the online sales at Telkom mobile which I duly did and signed up for the offer. I was advised the modem would be couried to me in 2-4 days. After a week when it did not arrive I started enquiring ( numerous times) and was advised someone would get back to me but that never happened. In despiration I complained on Hellopeter website on 17th August without a response. Another complaint on the website on 24th August brought a response on the 25th August from M Launa on the social media team which just advised that the July special was no longer available and a reference number A12556801. As advised by Telkom I cancelled my orginal contract. All I want is for Telkom to honour the new contract I signed up for and apologise for their shocking customer service.

I am without landline and internet for 3 weeks now. Everytime I log a fault it gives me the same reference number than the first fault I've logged. how is this possible? on Friday 8 Sept they let me know by sms the problem is fixed. I still do not have landline or internet. This morning I phoned. they say the problem is logged, but the same reference number again. 754CTK180416.
I need urgent assistance please.
How must I check my emails, the kids must do projects and my home alarm is working on the landline. Is Telkom going to accept responsibility if something happens to my family or property?
and I must pay the full amount but had no service for 3 weeks

Telkom has been exploiting me since April when they cancelled my adsl without reason then gave me a new tin to correct it and subsequently made me pay for 2 tins for the passed 5 months with suspension fees. Telkom refuses to remove the second tin, telkom refuses to log my disputes. Telkom refuses to give feedback nor credit me my money. Every month i'm told to make payment and they will correct the issue but they never do and i don't receive internet and then i receive a bill and the cycle starts again. Their agents all say that my queries have been escalated but never provide reference number for follow ups or i get told i will be contacted but they never do. They refuse to cancel my account until my account is paid but they never credit me for their mistakes

I have been trying to cancel my Telkom landline since 23May 2016. I have faxed the relevant documentation as well as sent approx. 10 e-mails to cancel landline [protected]. My landline is working 2 days out of the 30 days in a month, and still no cancellation and each month I receive account for subscription of landline. PLEASE JUST CANCEL MY TELKOM LANDLINE.

E S WIESE
Acc nr [protected]

Complaint
Account number: [protected], invoice number: 609a1003123m dated 05-sep-16
Outstanding service delivery – ref. Number: 147294513a since 15-aug-16

Good day to all!

Yet again a complaint that I have to put in writing for this “not ending story” as it seems to be.

Question: taking the dates from 15-aug 16 to today 08-sep-16 …is this what telkom states as service? Does it really need 1 month to deliver service?

My dearest farther-in-law, dave van vuuren (Former ceo of telkom jhb and cpt as well as a lover and he was proud to be one of telkom. May he rest in peace) is obviously twisting and turning in his grave about all the grief that I have been given in these days from telkom …call centre, shops etc.

Here we go with my report:

18-jun-16 i phoned the service number of telkom and the lady was very helpful and confirmed that all is in the system and scheduled that my land line [protected] in philippolis 9970, 20 colin fraser street is going to be disconnected on 15-jul
She also confirmed that all is scheduled for 15-aug-16 that the land line gets connected in langebaan as well as that I get access to internet with a modem. Ref. Number given: 143333005a
16-jul-16 land line [protected] in philippols 9970 was disconnected. Well done!
15-aug-16 mrs k van vuuren waits the entire day for telkom. Unfortunately a long wait for nothing. Waste of time, money and space!
Phoning the service number I get told that on 14-aug-16 (Sunday!) someone placed into the system that there are no technicians available for the area langebaan and the land line connection has been put on hold until further notice. ? Wow ?
17-aug-16 after several calls to the service number eventually I receive a sms at 14h44. Date for connection of land line is scheduled for 25-aug-16 (Order number: [protected])
25-aug-16 2 technicians arrive at 11h17. Technicians leave by 13h40 telling me that I can get a modem and connect it using the service number of telkom.
I get into the car and drive from langebaan to century city, canal walk. The consultant there (Attitude and snotty) tells me she cannot do anything as the job card hasn’t been finalized besides they only have empty boxes in the store so she wouldn’t be able to give me a modem in any case.
Mrs k van vuuren gets back into the car and drives over to sea point. The consultant there also with attitude and snotty tells me she can’t help and besides the land line is not an adsl it is just a normal line and in any case what am I doing in sea point, hermanus (Have a good look on the map!) is responsible for langebaan. Jeez! Do we know where hermanus is situated and where langebaan is situated? …or was this an april-fool in august? Oh yes, and I was told why I don’t place my order via phone call. A technician together with a modem shall be sent out to my premises for installation. ? See date 01-sep-16.
Since then i have been phoning and phoning and phoning.
29-aug-16 i receive a sms: adsl line is activated
01-sep-16 a gentleman phones me (Number on my display: +[protected]) and tells me that the land line has been converted since 29-aug-16 to adsl and I get told that I can go and collect a modem now. Asking what is going on, the gent tells me that some consultant cancelled the delivery for the modem. I explained the entire situation to the gent and he understood my point of view and he mentioned that he is going to put on the system that the modem gets delivered to my premises.
02-sep-16, 05-sep-16, 06-sep-16, 08-sep-16 phone calls to telkom sales
I can’t name with how many people I have spoken; and I am refusing to speak with simple kind as the right hand does not know what the left is doing.
05-sep-16 i receive a way bill number ([protected], courierit, tel. : [protected])
I have been phoning the courier company daily; only receiving an answer that the parcel hasn’t reached them. The way bill number isn’t to be located on the system. ?
08-sep-16 phoning telkom sales I receive another number linked to the way bill number that was given to me on 05-sep-16 …sapnr3643786.
What does that help? If the first number can’t be picked up on; then the second number shall also not work.
Yet …in the afternoon I receive the monthly invoice from telkom ?

Now I ask further questions with tears in my eyes:
When is the service delivery going to be finalized?
Do I really have to pay for a service that I have not been able to use?

I know service and quality in many companies has dropped; but what I have come across is a disaster that I don’t even want to use words for! Let me just say that I am highly disgusted and furious and if I would be asked to give a rating; believe me that figure that I would give telkom and customer service shall not be standing on the paper as it is lower than low.

With no regards at all !
And also no sincerely
A client since 2004 and my poor farther-in-law that is looking down to all of this mess!
Kirsten van vuuren

We applied for Telkom LTE and the router and antenna was delivered to us on the 17th of June 2016. We immediately logged a request with Telkom for the antenna to be installed as the LTE speeds are extremely low without it. Case number for this is [protected].
We have phoned on many many occasions to follow up on the request and have been told that the relevant department has been emailed.
It has been two and a half months and we are being charged for a service that is not working correctly and we are still no closer to getting the antenna installed.
To make matters worse, Telkom cancelled our business ADSL, as requested, however they also disconnected our business landline. We clearly marked on the form that the landline was not to be cancelled and when they phoned to confirm cancellation of the ADSL line I again requested that they please make sure they don't also disconnect the landline. We now have a business without telephone lines.
I have a reference number for the landline 110CEZ080916 - I fear that this too will take another two and a half months and still not be resolved!
PLEASE I JUST WANT MY LTE AND LANDLINE TO WORK! It is unfair to charge for services that are not being correctly provided!

Good evening Madam/Sir

My name is Camelia Onea, ID No.[protected]. I took a mobile phone contract with Telkom at Centurion Lake Mall([protected] ) in January 2016.
On 02/09/2016 I brought the phone in for repairs as was not working anymore. The technical assistants at the branch inspected the phone which was found in perfect looking order and I was given a paper that certifies so.
Today i received an SMS from Telkom saying the phone was deemed out of warranty with no explanation and asked for a fee of R 4660 to be fixed. I definitely do not intend to do so. the phone is under warranty and I want it back in the lawful time of 2 weeks or a replacement. The phone is a LG G4.
Please advise if you could help me with this matter, as it is impossible to get hold of the manager of the branch as she is always out.

Thank you for your assistance, regards. Camelia Onea