Telkomno customer service and unresolved faults since nov 2016

Initial fault logged on 15 Nov 2016 Ref: 694CTK151116 for lines [protected] & [protected] - up until today 27 Jan 2017 nothing has been resolved. We are losing business and are struggling to communicate with customers. We were told the issue has been resolved/fixed. But the lines are still faulty.

We reported them again. New Ref numbers for faults :
94ATK201216 Service ID: [protected] Line faint and most of the time one way line.
84BTI291116 Service ID: [protected] Terribly noisy

We have requested that a technician/sales representative come to see us Ref: 155421219A and no one has come to see us still to try and resolve the problems at hand.

We are spending 3-4 hours per day sending emails and speaking to Telkom customer service with no success.

Please advise what will be the next step to take for getting any response/feedback regarding ongoing complaint. We are now desperate.

Thank you in advance.

Jan 27, 2017

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