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took u962 on contract
I took out a contract with mondo mobile for a Hisense u962 and they told me I would only pay R99 per month and it will come with 300callmeminutes but it was all a lie just to get another fool of a customer. To my suprise on the last day of June they debited the amount of R195 so what am I to do...coz I am a very disappointed customer.Mondo mobile should not mislead customers and letting them believe that what thet say is true.
false information
On 13/09/2017 I received a call from Thando Kambushe (code 5745) ref:TKMB81071028. Thando sounded friendly, the unfortunate part if that she gave me false information on the handset I was purchasing. I repeatedly asked her if U962 Hisense phone has front flash camera and she said yes, which turned out to be a lie. She also told me that I would not have to receive another number, that my existing number will be converted to a contract one cause I didnt wanna have another number as I already have two and third one was just gonna be an inconvenience for me. To make matters worse my account was debited on the 30rd and I specifically told her I get paid on the 20th and would liketo be debited on the 20th. Now I get penalties when they dont find any money in my account on the 30rth. They also charging me for mail that i dont receive, never received at all, even thou I informed her I wanna get e-statement send to my email. Last nite I received a statement for the first time and I see they say they gonna debit R415.94 on my account which confuses me because the contract is R99. Also on that statement it shows that my adress is incorrect which I really dont understand because it was easier for them to deliver the handset at the right adress and now its appears incorrect on your system.
I must say im really disappointed in telkom, never expected to receive such service after I ported from cellc, and now I regret porting at all im actually considering going back to cellc. I went to the shop in vallmall and was told they cannit help me at all because I didnt take the fone with them, when I call I get the run around. Such poor service, one thing i know is that im not gonna pay the R415.94 I will take this matter further because you are crooks.
How I wished I had read the reviews before agreeing to these mondo crooks, but how would I have done that when they tell us the calls are recorded and give a REF No. should there be any problems and the friendliness in them when they false advertise these deals! Below is what I wrote to their customer service on the 06th and up to date no response from, I will surely take this matter up I cant be financially abused by them, also received an invoice for R400 and something that I know nothing about!
Good day
I am writing this email in shock because of the email below with an invoice from Telkom. On the 15th of April 2021 I signed up for a contract deal that was apparently a "promotion" according to one of your agents SAMMY with EMPLOYEE NO/CODE-7485 (given by her over the tele-conversation) who called me offering this contract. . on the 16th of April 2021 I received a confirmation that my application was accepted.
Please look at the below things that she mentioned and explained during the conversation
1. The promo is a R99 contract deal, nothing less and nothing more
2. The promo includes a 10Gig anytime and 10Gig night and on top I get a Huawei pocket router
3. The contract is an open contract, meaning when the monthly data provided is depleted I am able to top up on my own
4. There will be a R99 activation fee that will be deducted from my account and my sim will be activated in 48 hours
5. After the R99 activation fee my next installment of R99 will be end of May and will be going on for 24 months
6. I will also receive a voucher to study or any of my loved ones to study in one of the institutions that you are in partnership with and I will also receive a booklet with all the information related to this. The booklet will be delivered together with the pocket router and the sim card
The product was Indeed delivered on the 21st April 2021, it was the router and 2 sim cards. I was confused by the two sim cards scenario however I waited. On the 23rd I received an sms congratulating me that my sim has been activated. Please note my smses are talking about a sim not sims.
This is what actually happened, 17th April the R99 for activation was deducted, the same day I received an sms about a WE GROW SA Voucher that will be smsed to me after sim activation. I received the product as already mentioned above with no booklet as promised. I didn't really mind about the booklet and a voucher as it was just an addition to me so I brushed it off that when I have time I will call in to enquire. I opened the sim cards, checked the balance so that if I received 2 by mistake I can call back. When checking the balance on both sims, I found out the other sim has 3gig anytime and 2 gig night and the other was 2gig anytime and 3gig night, again I was shocked but because it was in the middle of the month I thought to myself arg this might be a pro-data I will receive the promised data following month. In total both sim card were loaded with 10gig not 20gig
I tried calling SAMMY several times as she has volunteered that I can call her if I have any issues but had never gotten hold of her, whenever I tried calling customer care line once on the 23 April to confirm the two sims but unfortunately it was too late, I thought its a 24 hour number until today when I received this invoice I had to make an excuse at work and leave, unfortunately my signal was too poor I spoke to 2 agents, I can't remember the first one but she promised to do investigation, the second one was Portia our line was too bad there was nothing tangible we could come up with but I am sure with all the information I have provided you will be able to pull all this from your system and recordings
I kindly urge you to pull and listen to the recordings between myself and the so-called SAMMY for easy reference in this matter. But I would like to emphasize that I will not and am not liable for this invoice as this was not something that was mentioned to me or agreed upon when offered this contract.
Thank you, trust you will find a resolution in this matter as soon as possible. I will wait for your urgent response herein.
Regards
Falsified Information
Recruiter communicated information to her superiors and possibly the client. Victoria Genna, Technical Recruiter Comments Below. Christopher - It didn't go well. He froze up and got very nervous. He said he was way too nervous. He was literally so nervous he was shaking. Asaf even tried to calm him down.Not looking good for him Anthony - Anthony said Asaf...
Read full review of MondoBad Customer Service
I was taking my son who is 12 years old to buy clothes for his graduation. The salesman did not even allow us to walk into the store when he told us he had nothing in my sons size! My son is 5'0 and quite the husky boy. He was devastated. He turned to me and said he does not want to go anywhere else. The sad thing is that he would hide behind me after that...
Read full review of Mondo and 21 commentsYes, Mondo Mobile is a legitimate mobile service provider, offering various plans and services to its customers.
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Mondo Mobile should provide reliable services as part of its offerings. Checking customer reviews and feedback can give more insight into this.
The quality of customer service varies by company. It's advisable to review customer feedback or reach out directly to gauge their responsiveness.
It's important to review the details of their rates and charges and compare them with other mobile service providers for a fair assessment.
Network coverage and signal strength can vary based on location and other factors. Customer reviews and the company's coverage map can provide insight into this.
As a reputable provider, Mondo Mobile should provide clear and detailed billing statements to its customers.
All charges should be clearly communicated to customers. Always read the terms and conditions or consult with a service representative.
The ease of switching providers will depend on various factors, including your current contract and the compatibility of your device with Mondo Mobile.
The quality of the devices will depend on the manufacturers. Mondo Mobile, like most mobile service providers, offers a range of devices from various manufacturers.
The company's dispute resolution process should be outlined in their terms of service or other customer service documentation.
Most mobile service providers offer a range of plans. Details should be available on Mondo Mobile's website or by contacting customer service.
Number portability is a standard feature in many regions. You should confirm this with Mondo Mobile if it's an important factor for you.
It's advisable to research recent news articles or reports for the latest information about any potential legal controversies.
Comparing Mondo Mobile's plans, prices, customer service, and network coverage with other providers can provide a comprehensive understanding of its standing in the industry.
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Mine was freezing like second hand phone I don't want any to do with Mondo nd there agent