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Telkom / line still down after 6 days

1 Westville North, South Africa
Contact information:

Our lines have been down since 10.11.2016
We were told it was scheduled maintenance and it would be up by 2pm today.
I phone again today and was told they cant tell me when it will be fixed as its a bulk outage.
I then advised the agent that you cant charge us when the phones been down and she has the audacity to tell me that its MY responsibility to ensure I'm not billed.

Your service is shocking, no one was forewarned of the maintenance, we are living in a high crime area at the moment with no land-lines - it's ridiculous.

Two different reference numbers:

[protected] - logged 16.11.2016
14927 - logged 10.11.2016

Landline Number [protected]

Nov 16, 2016

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