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1.9 145 Reviews

Teleflora Complaints Summary

30 Resolved
109 Unresolved
Our verdict: When using services from Teleflora with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Teleflora reviews & complaints 145

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K
4:10 am EDT

Teleflora dead flowers

Ordered a bouquet from Teleflora for $70 as a birthday surprise gift.
I asked them to delivery on the specific time and date and even though they promised they'll make it on time, delivery was two hours late.
I was also very disappointed with the quality. I paid $70 and that's a lot of money and half of flowers were dead! I called their phone number and demanded my money back but they claimed that they do not give refunds. They said they were very sorry I was not satisfied with the product and said that next time they'll do a better job. There will be no next time! Will never order anything from these clowns again!

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8:04 pm EDT

Teleflora mother day flowers "cotton candy standard"

On the 26th of April I ordered two cotton candy flower setups one for my mother and one for my mother n law. The flowers were scheduled to be delivered 6 MAY 16. During the deliver my mother was not home to receive the flowers so the delivery person or florist left my mother flowers outside on the door step in the sun. When my mother came home the flowers were withered and starting to die like the florist used old flowers instead of fresh flowers. My mother contacted the florist and the florist agreed to pickup the damaged flowers and replace with a fresh setup. The flowers that the florist brought back as replacements were worst and the setup was nothing like the cotton candy setup I purchased. I called Teleflora and spoke to customer service. I asked them if it was possible to replace the flowers or refund my money. The customer service rep told me that she could give me 20 percent then 40 percent off a next purchase. I told her no. Then she offered store credit and I said no refund my money . I then requested to speak with someone higher and the new rep i spoke with offered to refund 50 percent of what was paid and i said I would perfer a refund if possible. Unfortunately i lost signal because i was doing some military training. I then contacted my wife and she handled the situation while i conducted my army business. My wife spoke with the customers service and they told her that i turned the 50 percent down and that their was nothing they could do my wife then continued to request the refund on the poorly damaged flowers that were delivered to my mother. Finally my wife spoke with someone and a 24 dollar credit email confirmation was sent to me. My wife informed me that the rep lied because it was suppose to be a refund not a credit. So my wife called again and this time spoke with someone that said that they would refund the full amount spent on the flowers and vase. This person also told my wife that she would send a email confirmation. So far i have not received nothing. Teleflora is a rip off and have extremely poor customer service. This is my second time dealing with them and I will never ever waste money on their products again. My mother was truly disappointed and it breaks my heart because i hardly get to see her because i am in the Army and to have this happen just terrible. The great thing is that my mom know it was not a error of mine and it was the florist in Jacksonville Florida.

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Update by Jakaro Warthen
May 06, 2016 8:18 pm EDT

These are the flowers that were delivered to my mother in Jacksonville. I was so pissed when I saw this crap. I work too hard for my money in the Army. I have never had this issue with FTD. Teleflora really messed up my gift to my mother for Mothers Day.

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Update by Jakaro Warthen
May 06, 2016 8:11 pm EDT

Here is a photo of the flowers sent to my my Mother N law same Cotton Candy setup delivered in Killeen Texas compared to the flowers delivered in Jacksonville Florida by the Arlington Flower Shop located on Merril road. Teleflora need to choose better florist that care about their products. My Mother flowers looked terrible. But that is OK I will used FTD or Pro flowers next time. They stand behind their products.

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10:14 am EST

Teleflora deliver

order# [protected]
tried to send get well flowers on 3/7/2016 early morning. Kept asking the person if they got them and no they didn't. received an email from Teleflora after 5:00 pm stating they couldn't deliver today need to pick another date. I choose 3/8/2016 with early delivery. I received conformation. They never got there. Teleflora states they contacted the florist and they were hand delivered at 2:00 pm. Hospital says no. The patient I was sending them to, left at 4:00. Still no flowers.

Now they are saying I should have called instead of email, guess what they can lie. I have proof of what they said and they will not refund me.

Not nice at all

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6:16 pm EST

Teleflora frivolous way of doing business by teleflora

Flowers were not delivered on time even though they were sent in the same time zone and town where I live, and the order was placed a few days before the birthday date.
My question which florist was responsible for the delivery and where the flowers were left remained unanswered because of the company's policy. No apologies were issued, merely credit for my next order was offered. I wasn't interested in any credit since I am not going to buy any flowers from Teleflora again.
After my conversation with the customer service representative who couldn't disclose details of the delivery, I called the CEO of the company, Jeff Bennett, in Los ANgeles. He was in Oklahoma for a week and so were all senior officers at the headquarters. The Chairman of the Board, Tom Butler turned out to be dead, and no information could be found online about a new one.
A few hours after my conversation with the customer representative, I got a message from someone from the CEO's office ( if that was true) repeating what the customer service representative told me earlier, i.e. that I could get credit for my next purchase which was not an option for me. Again, I didn't hear any apologies.

Since handling of my order was, to say the least, unprofessional and frivolous, I decided to take the issue in my own hands and make sure that other customers unaware of Teleflora's way of doing business will not be treated like I was. The issue cannot be resolved now after the fact, and I advise all customers who experienced similar treatment to take action in their places of residence to warn potential customers about Teleflora.

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10:09 am EST
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Teleflora christmas order

What a rip off! What I ordered did not come close to resembling what was delivered! I asked for resolution to this problem and they offered a 30% off INVALID COUPON on my next order... As if I would ever, ever order from them again. Then they offered a 30% credit on my credit card after I jumped through hoops be ause they couldn't/wouldn't find my order confirmation. I sent photos, dimensions and copies of everything associated with this order. What was delivered wax an embarrassment! Thus company should be put out of business!

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R
5:18 pm EDT

Teleflora floral arrangements

Do not order from Here! You will waste your money! You might as well not pick an arrangement out that you like because your order will not resemble what you want anyway! I ordered a yellow floral arrangement for a friend today for her birthday. It looked like a 2 year old arranged it and it did not even have the same colors or flowers in it that I ordered. I am so upset! I called them to find out the florist name and they would not even give me their name. My friend posted a picture of her flowers on facebook which only upset me more since they looked like crap. She probably thinks I'm mad at her since I could have made a better arrangement myself from a grocery store! Horrible- I told them NEVER AGAIN!😱

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1:05 pm EST
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Teleflora rip off

Ordered online from the Teleflora website The Deluxe Valentine's Day Flowers (photo 1 ) to send home and parents received (photo 2).
Nothing like what I ordered- sent them an email - never heard from anyone.
They must think - Oh well ... one lost customer is fine - we still have hundreds more.
DON'T ORDER FLOWERS ONLINE - YOU'LL NEVER GET WHAT YOU PAID FOR

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5:37 pm EST

Teleflora keep charging my cc

On February 11, 2015 I placed 4 orders for flowers to be sent to different addresses. The order number was #[protected]. The grand total for the order was $212.64. Which they charged me for and the payment cleared my bank. Then for some reason they cannot explain they also charged me for each individual order. I called telefora customer service who after 45 minutes said they did not charge me. I spent the better part of 4 hours talking to different people from teleflora to find out why they kept charging my card. No one could tell me anything except I would need to go to my bank and dispute the charges. I then called my bank who also tried to explain to the company that they had overcharged me to no avail. My banker was on the phone for over an hour trying to explain that yes indeed they had charged my card 3 separate times once for $212.64 another for $51.96 and yet another for $57.96. As my banker was on the phone with them I was on the phone with the Supervisor, Elizabeth, who was trying to find out why they overcharged me. I asked about one of the orders that did not get delivered and she put me on hold. Then she came back and said she had charged my card again for that order in the amount of $59.76 because it was declined. I could not believe it. I asked her why would she do that when I had just been on hold for 30 minutes while she tried to find out why they kept charging me. She said that I hadn't paid for that order. Unbelievable I said. I just told you that I had been overcharged for these orders and you do the same thing. What do you not understand? She said mam we only charged you $212.64 and I said exactly you already charged me for all of the orders combined and now you are charging me again for each order. I am sitting at my bank at this time and the banker said yes she just charged you again. Elizabeth would not listen to me at all. I tried to explain it as simple as possible but she just kept on telling me that I was wrong and the $212.64 did not have anything to do with my order. Even though my banker was telling them yes they had charged me 3 times. She said she wasn't trying to call em a liar but that she wasn't showing that they had charged me. I told Elizabeth at this time that I wanted to speak with her Supervisor and she once again put me on hold forever and never came back. So now I have paid $212.64, $51.96, $57.96 and $59.76 for 4 orders of flowers. That is a total of $382.32. And all any of the people I talked to can say is I am wrong I am not being overcharged. This is completely unacceptable and unbelievable.

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4:50 pm EST
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Teleflora inappropriate substitute

Substitution Policy:
In the event your selection is unavailable, a substitution of compatible quality and value will be delivered. On Valentines Day my husband was very upset receiving a substitution order which contained an item with discreet inappropriate statement "TRAILER TRASH". I contacted the so called customer service but the rep didn't understand English and nothing was solved or fixed at this point.I would not recommend this business to anyone.

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BGoad
Rockford, US
Feb 15, 2011 5:36 pm EST

Ordered flowers for spouse for Valentines day. Flowers never arrived. Made numerous calls to Customer Support, and was hung up on atleast 3 times. Sent e-mail with contact information for someone to call me. Never received a call. I am currently in the process of initiating a charge back for the charge. Worst customer support I have ever dealt with.

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SFV guy
, US
Mar 26, 2010 7:29 pm EDT

I ordered flowers for a funeral in which the family was devastated by a tragic death and teleflora didn't deliver. I got a refund, but too late to do anything. I felt terrible that there was nothing from our family. I will never order from them again.

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ambreprn
Syracuse, US
May 09, 2009 8:16 pm EDT

Ordered flowers for Mothers Day on May 5th to be delivered May 8th. Mom never received flowers. Teleflora stated they would issue a refund. The rep didn't act surprised or offered no apology for non-delivery (this must happen a lot). There is no way to track delivery with this company which is unfortunate. Felt bad because Mom didn't receive a gift in time for Mother's Day. Never Again...

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Grom82
, US
Dec 08, 2011 4:09 pm EST

Ordered flowers 4/24. Charge appeared 4/29. I called 5/4 to confirm. No flowers 5/6. No email or call 5/6 or 5/7. Called 5/9 to get refund.

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Yelorose
, US
Jan 22, 2010 9:48 am EST

We ordered a $60 arrangement of bird of paradise called paradise found.
We get paradise lost! Not one tropical flower was used. We got azaleas, mums and other blah flowers that shouldn't have been more than $30 at most. I contacted teleflora and got NO response whatsoever.

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winopanda
Yorba Linda, US
Feb 17, 2011 12:56 am EST

I had the same horrific experience, and I can safely say that Teleflora has the worst customer service of any company I have ever done business with. I emailed on the afternoon of 2/14 to inquire about delivery status. I received a form reply more than 4 hours later advising that my inquiry was received and I would receive a reply as quickly as possible. Two days have passed…and I’m still awaiting that reply. At this moment I’m sitting on hold, where I have been for more than 22 minutes, awaiting assistance from a customer service representative. With hold times that long, I wouldn’t imagine customers are calling to thank them for such stellar service. I will get my money refunded, and then I will delete my account and move on. Never again!

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DANgotSCREWED
Lawrenceville, US
Feb 15, 2011 8:36 pm EST

I had the same thing happen to me. The email was sent at 10:30 am but I didn't check my email until 2:00 pm explaining that my order had been canceled and for me to choose an alternate delivery date (funny). I called the local florist who uses Teleflora and they looked and said they never got an order so therefore they could not reject it as Teleflora claims. I called Teleflora back and asked them about their same day delivery guarantee and their customer satisfaction guarantee both of which are on their website. My guarantee was that I got an apology from some customer no service employee name Melody and a refund. I'm supposed to be happy with that I guess or someone was telling me that my wife was undeserving of the bouquet. lol

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Teleflora
Los Angeles, US
Apr 01, 2010 11:58 am EDT

SFV Guy-
I'm very sorry to hear of the situation you describe! Please accept my apologies. I'd like to look into your complaint more and see if there's anything further I can do to assist (though I understand there's no 'make-up' for a missed opportunity, and my deepest apologies for that). Can you contact me at care (at) teleflora [dot] com with your order number? I'd like to assist however I can.

Thank you-
Nicole at Teleflora.

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Yelorose
, US
Jan 22, 2010 10:36 am EST

we finally did hear from teleflora, and they agreed to refund %50!
we will still not ever use them again, but, at least they did respond to our
email!

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L
4:51 pm EDT
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Teleflora ordered $160 funeral spray, delivered $50 vase of flowers

I ordered a very nice funeral spray arrangement to be sent to the funeral home after the death of one our close friend's fathers. I spent $160 on the arrangement, but what was delivered was a vase of carnations (the cheapest of all flowers) and yellow roses. The value of what they delivered was not even half of what I paid. i wouldn't have even known if my friend had not sent a photo thanking us for the arrangement. I filed a complaint online 10 days ago with no response. I've now been on hold on the phone for 20 minutes to attempt a resolution. I guess the Better Business Bureau and filing a claim with my credit card company are my only remaining options. I will NEVER use this service again!

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4:29 pm EDT
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Teleflora inferior quality, lesser value, late delivery

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker or Michael Fantini toll free at [protected] or [protected], or by e-mail: [protected]@bm.net. For more information about our firm, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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12:08 pm EST
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Teleflora scam

Christmas Treasure . I placed an order on the 12/19/12 for a Basket to be sent to my mother along with box 0of chocolates. It is 12/27/12, and has never been delivered. I have called 6 times and all I got was run around and told a different date that it was to be delivered. Needless to say it was supposed to be deliverd 12/20/12 . I am so ticked off at them for not honoring their end. I asked for a complete refund of $ 71.00 . They tried to only give me half I said no I want it all . Well it will be 5 to 7 business days .We will see.

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RickLaw
Philadelphia, US
Mar 25, 2013 11:16 am EDT

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about our firm, visit our website www.bergermontague.com.
Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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tamme78
Oak Park, US
Dec 27, 2012 12:44 pm EST
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i would have demanded full refund to
cancel the c/c payment

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8:38 am EDT
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Teleflora non delivery

I ordered a arrangement for my sis in Georgia only to receive a email that it couldn't be delivered but they could deliver it on Monday. WHAT THE HELL! Today is Mother's Day? This company is a joke don't waste your time or money doing business with them they had the nerve to call me yesterday from a Oklahoma telephone number after i sent them a not so nice email I advised them I checked with the Thomasville Flower Shop and the owner and another person took time over 20 minutes searching for the order even took time to call the drivers and guess what Teleflora never submitted one! DO NOT USE THIS COMPANY USE THE FLOWER SHOPS DIRECTLY! I'm so pissed I've taken to the Internet to make sure I let everyone know including the BBB! Please if you want your delivery made don't use them they could careless and will lie to you about their mistake!

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1:05 am EDT
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Teleflora order a beautiful bouquet, but received a sloppy mess of flowers.

I ordered a beautiful bouquet for my wife, but what she received was a sloppy mess of flowers. The arrangement was terrible and definitely missing flowers. It wasn’t nearly as full as the picture on their website. It looked like something a child would throw together. I paid for the deluxe version and got a sub-standard version. On top of that, I had to pay much more for the flowers since I couldn’t use a coupon code with my selected payment method. Based on this experience, I would never order flowers from Teleflora again.

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12:05 am EDT
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Teleflora cannot give me a straight answer on if flowers were delivered

I ordered flowers for my mother in law for Mother's Day. I get an email that says they are out of the item I ordered but will send something else. God know what was picked. Then I cannot get a confirmation that the flowers were delivered via the online website. I call the toll free number and get a non-English speaking rep who cannot answer my VERY straightforward question, "Were my flowers delivered?" I thought this is a yes/no question, but evidentally, I have been on hold for 25 min. so a flower delivery company that cannot determine if they have delivered flowers should not be in business!

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3:54 am EST
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Teleflora paid for wilted flowers

$67 for the deal of the day -- the picture shows beautiful lillies, roses, carnations, etc in a cluster. I got 8 wilted tulips delivered by a local florist in the Dacula, GA area. We all know tulips don't live long, but I expected live flowers...a boquet. I would have done better with supermarket flowers. Too bad they don't deliver. The companies that send UPS have had better flowers sent in the past. I thought an actual local vendor would do better. They just had some half dead flowers left over and said, hey use these. How shameful! All I get is "form" e-mail from the company. No response. The hold time on the phone is over an hour. I will have to get my credit card to go after them. Order [protected]. They should be ashamed.

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3:20 pm EST
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Teleflora missrepresented arrangements

Absolutely the worst experience ever. I ordered a Premium True Romance arrangement to be delivered on 2/10/12 to avoid the Valentines Day rush. Not only was the arrangement late anyway, they never called to give me a status and the arrangement they delivered was completely different than what was ordered. It was delivered with a generic red glass vase instead of the ceramic Silver Reflections vase that was the basis for my choice. The seeded eucalyptus and pittosporum were left out and substituted with lord only knows what, but it was ugly. I called Teleflora customer service and they promised to send a replacement arrangement that matched what I ordered on 2/15/12, but it never arrived, and again, no phone calls from them. A third call to Teleflora to send an arrangement that matched my order, but I have little hope of receiving it or actually getting what I wanted.
For the $135 bucks this arrangement cost me, I could have bought a Mikasa, Lenox, or Waterford Crystal vase and put 2 dozen roses in it myself and had change left over. Not only did I never get what I ordered, the magic of the moment has been lost, and nothing can replace that.

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baseball*mom
Glenwood, US
Feb 19, 2012 2:08 am EST

I agree 100%. I just tried to have flowers delivered on February 17 for my mother's birthday. What a laugh...not only were the flowers never delivered, I was told that it was due to high volume. REALLY? It is 3 days after Valentine's day! Then, when trying to speak to a supervisor I was placated, blown off, never connected and my call never returned. I was told that the product would be delivered the next day no later than 11AM. Of course that didn't happen...then it was by 5PM...NOPE...finally on hold for 45 minutes waiting for a supervisor, cancelled the order in the meantime...and they sent me a certificate for 50% off my next order. This was the first and last experience with Teleflora...Pro Flowers and FTD for me...better yet, go directly to a local florist! Letters in the mail to the president, chairman and COO of Teleflorist as well as to the Better Business Bureau and Consumers Reports...Steer clear of this horrible company

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10:17 pm EST
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Teleflora poor quality

The complaint I submitted to Teleflora: The quality on this order was horrible, and very embarrassing. When my girlfriend sent me a picture of what was delivered, it looked nothing like the picture, or what the order description said. The pictures shows 12 roses, and at least 10 large purple lilies. Additionally, I selected the "+12 long-stemmed roses" option for a total of 24 roses. As for what actually showed up...2 lilies (only 1 of which was actually open and resembling a lily). The rest was a bunch of filler with greens and cheap looking tiny flowers. Not only am I upset about spending $100 and getting crap, the disappointment of my girlfriend, but I'm even more angry at the time I'll now have to spend sorting this out with your company to make it right. What a terrible experience.

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2:48 pm EST
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Teleflora rip off

We ordered flowers from Teleflora.com for my mother for Christmas. The product was made by Stewart Flower Shop and delivered. The product we ordered was $90. The product delivered would have fit in a soup bowl. The flowers we ordered were supposed to be red and white ROSES. The crap they delivered was mums and carnations. It was 1/3 the size we expected.

Perfect example of a flower shop taking advantage of long distance flower orders!

Contacted teleflora and the immediately offered me a 20% back for my trouble. I said that wasn't good enough so she offered 20% back + 10% off my next order. I said that wasn't good enough and we wanted ALL our money back. She went to the supervisor and returned saying if we wanted our money back the florist would have to pick up the flowers. I told her to do it! They could have the flowers back in a garbage bag as soon as our credit card was credited and to not show up at my mothers house unless our account was fully credited!. (My personal feelings: If I were a florist and KNEW I just tried to screw someone on a flower order, I wouldn't show up...)

I HAVE HAD IT WITH BUSINESSES TRYING TO TAKE ADVANTAGE OF PEOPLE! FIGHT BACK FOLKS! DON'T PUT UP WITH CRAP!

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chubsoda
, US
Dec 27, 2011 6:59 pm EST

This seems to be an up and coming occurence with online flower shops. The website, The Consumerist.com posts stories on such situations. It's happened to me also.

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12:44 pm EST

Teleflora what a scam

On December 13, 2011, I ordered some flowers from Teleflora.com and when I received the confirmation of delivery via e-mail, it also gave me a rebate if I ordered something else within 60 days.

The exact words of the rebate goes like this: “Congratulations your order qualified for $60 Worth of Rebates. You have been awarded two $30 rebates to redeem them simply enter 15305 or 2739131 in the Promo field at Checkout.”

When I went on Teleflora.com today, December 15th, to order another bouquet of flowers, I entered the promo code 15305 it would not accept it. So I called the [protected] number for Teleflora to see what I needed to do to get my rebate. They said I could go ahead and order the flowers through them. They gave me a discount of $9.00 off the bouquet. When I inquired as to my rebate and that I would prefer to get the discount from that versus their phone order discount, I was told that the promo codes were invalid and I could not use them. When I went online again, I used the other promotional code of 2739131 and it would not take the rebate either.

As far as I am concerned, this is a true bait and switch tactic to get someone to pay more for the same order. After you try and try to get the promo to work, you are finally forced to call their 800 number to see what is up and then they get you. What a scam!

Teleflora LLC
www.Teleflora.com
[protected]
11444 W. Olympic Blvd. 4th Floor
Los Angeles, California 90064

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Julia Ricker
South Portland, US
Feb 14, 2011 1:08 am EST
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Company did not deliver what we ordered. Plain and simple this is False advertising. A picture is worth a thousand words so here is What we ordered on the right and what we actually got on the left.

P.s. I have been on hold with them for 55 minutes now.

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Lynn Barry
Houston, US
May 11, 2015 8:22 am EDT
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Do not use this company...they are scamers and liars. I ordered flowers for my daughter on 4/27. The next day I got 3 voice mails from them...2 stated that there was a problem with my credit card and the third was a man in a loud voice told me my card wasn't any good and I had to call back immediately with a good card. I contacted my bank and was told that when they entered my card info and the expiration date was wrong, so i call teleflora and told her that the card was good but they had entered the wrong expiration date but after the nasty voice mail I wanted to cancel the order. On 5/1 I check my account the found that they had reentered my account number and corrected the expiration date...so again i called teleflora and was assured that the order was cancelled and the amount would be credited to my card the next day the money was gone...and I called them again and was told that they had to take the money so that they could credit me. I HAVE NEVER HEARD OF ANYTHING SO STUPID OR RIDICULOUS. That was 5 days ago still nothing. These people are the worst they are impossible to deal with. IN ADDITION. The first person I talked to was heavily accented. I asked him where he was and he replied, Hong Kong. I really don't like to deal with companies that outsource American jobs...BUT REALLY...TO A COMMUNIST COUNTRY!

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SheWillie
Edmond, US
May 08, 2011 3:30 am EDT

My goodness. That isn't even close. They need to be sued! I will never use them again! Hopefully they don't sent the flowers and I can just get my money back.

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mjt59
Mt. Albert, CA
May 06, 2011 11:25 pm EDT

I spend 135.00 for a Zen arrangment but it was substituted for something that never captured the zen artistry. I felt I was robbed and will never use Teleflora again. Not only that, complaining to customer servicres doesn't do anything. they just ignore you. Shame on them.

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tonynguv
Germantown, US
Feb 15, 2011 2:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've had the worst experience with Teleflora. The bouquet I ordered didn't even arrive on 2/14. And when I tried to call customer service (about 100 times) I always get the busy signal. And when I finally got through, it put me on hold for 90 minutes. This got to be the worst flower business ever.

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Julia Ricker
South Portland, US
Feb 14, 2011 1:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

oops! After I posted pics they got switched. The ones we ordered are on the left and the ones we got are on the right.

Teleflora Customer Reviews Overview

Teleflora is an online floral delivery service that connects customers with local florists. They offer a variety of floral arrangements and gifts for different occasions, including birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase bouquets online, which are then arranged and delivered by a local florist. Teleflora emphasizes the hand-delivery aspect of their service, ensuring that flowers arrive fresh and in person. They also provide same-day delivery options for last-minute orders.

Teleflora In-depth Review

In summary, Teleflora offers a diverse range of flowers and gifts suitable for many occasions. The website is user-friendly, although some may find pricing a bit high. Customization options, delivery reach, and customer service are notable features. The satisfaction guarantee provides peace of mind, and while payment options are secure, more could be added. Special offers and membership benefits are available, and customer testimonials reflect general satisfaction. Corporate services are provided, and the company shows a commitment to social responsibility.

Website Navigation and User Experience

The Teleflora website is quite easy to navigate. Categories are well-organized, making it simple to find specific types of flowers or gifts. However, sometimes website can be slow to load, especially on mobile devices.

Flower and Gift Selection

Teleflora has a wide selection of flowers and gifts. They offer arrangements for various occasions such as birthdays, anniversaries, and sympathy. There is also a range of prices to fit different budgets.

Pricing and Value for Money

The prices on Teleflora can be a bit higher compared to other online florists. However, the quality of flowers and the convenience of the service can justify the cost for many customers.

Customization Options

Customization is a strong point for Teleflora. Customers can add special touches to their orders, like balloons or chocolates, to personalize their gifts.

Order and Delivery Process

The order and delivery process is straightforward. Customers can choose the delivery date, and same-day delivery is available for last-minute orders.

Geographic Reach and Delivery Locations

Teleflora has a wide geographic reach, delivering to many locations across the United States and internationally through their network of local florists.

Freshness and Quality of Flowers

Most customers report that the flowers received are fresh and of high quality. However, as with any delivery service, there can occasionally be issues with the condition of flowers upon arrival.

Customer Service and Support

Teleflora's customer service is generally well-regarded. They offer support through phone and email, and they are responsive to customer inquiries and issues.

Satisfaction Guarantee and Return Policy

They have a satisfaction guarantee, promising to resolve issues if customers are not happy with their order. However, details on the return policy can be a bit vague and may require contacting customer service for clarification.

Payment Options and Security

Payment options include major credit cards and PayPal, which are secure. However, more diverse payment methods could be added to enhance convenience.

Special Offers and Membership Benefits

Teleflora offers special deals and discounts, especially for members who join their rewards program. This can provide good savings over time.

Customer Reviews and Testimonials

Customer reviews are generally positive, with many praising the flower quality and delivery service. Negative reviews tend to focus on occasional delivery issues or pricing.

Corporate and Event Services

Teleflora provides services for corporate accounts and events, offering customized solutions for businesses and special occasions.

Environmental and Social Responsibility

The company shows a commitment to social responsibility by partnering with local florists and contributing to community programs, although more detailed information on environmental practices would be beneficial.

Comparison with Competitors

When compared to competitors, Teleflora's strong points are their extensive network of local florists and their satisfaction guarantee. However, they may be pricier than some other options available in the market.

How to file a complaint about Teleflora?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Teleflora in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Teleflora. Include key areas, transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Teleflora on ComplaintsBoard.com.

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Contact Teleflora customer service

Phone number

800-493-5610

Website

www.teleflora.com

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Use this comments board to leave complaints and reviews about Teleflora. Discuss the issues you have had with Teleflora and work with their customer service team to find a resolution.