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Teleflora.com / Ordered $160 funeral spray, delivered $50 vase of flowers

1 United States

I ordered a very nice funeral spray arrangement to be sent to the funeral home after the death of one our close friend's fathers. I spent $160 on the arrangement, but what was delivered was a vase of carnations (the cheapest of all flowers) and yellow roses. The value of what they delivered was not even half of what I paid. i wouldn't have even known if my friend had not sent a photo thanking us for the arrangement. I filed a complaint online 10 days ago with no response. I've now been on hold on the phone for 20 minutes to attempt a resolution. I guess the Better Business Bureau and filing a claim with my credit card company are my only remaining options. I will NEVER use this service again!

Lu
May 21, 2013

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