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This has been a nightmare, brought to me, by Teleflora.com!
NEVER again! I ordered flowers online the day before yesterday (Monday, early morning), to be delivered yesterday — I am in North Carolina — These were flowers to be delivered to my niece, in Louisiana, who had just had major surgery. Order goes through fine online — I thought, great. Tuesday, my niece calls me and says nothing — it's about 3pm my time, so I am wondering what time do they plan on delivering these flowers... I call Teleflora's 800 number at approx. 6pm my time, to check status. Sure no problem, I am told, and put on hold. 3 minutes later, I am told the flowers were just delivered about 15 minutes ago. Ok. So I call my niece. She says 'WHO did you order these from?' I said 'Why, is there a problem?' 'She said 'WELL, first of all, it's coming from a NEW AGE florist in town, and I KNOW you didn't order from this place! (We don't practice NEW AGE and I don't or wouldn't support NEW AGE — We are Christians — but that's not the problem). The delivery person just told me that they delivered these this morning, TO THE WRONG ADDRESS. THEY'VE BEEN SITTING OUTSIDE ALL DAY, IN 95 DEGREE WEATHER.' She then proceeds to tell me how DEAD the flowers are — and how the delivery person LAUGHED about delivering to the wrong address. I asked her to verify that the delivery card had the RIGHT address — it did. Apparently, they took the flowers across town and left at the wrong address all day. Those people got home and called the florist, telling them the flowers don't belong to them. They come out and pick up the flowers and deliver the dead flowers to my niece. WELL... I get back on the phone with Teleflora. The Customer service Rep sounded like she didn't know what to say, other than read from a script in front of her. She asked me 'Did your niece receive the flowers?' I said 'Yes, but after sitting out all day and now the flowers are dead.' She said 'So what is the problem, Ma'am?' WHAT? I said 'Can I please speak to a supervisor?' I was not transferred anywhere — she assured me she would turn this over to the research department and someone would call me back. I said 'Fine'... Today, has been the day from flower HECK (You know I REALLY want to use the other word here)! 5 different phone calls — no one has helped me so far — I've asked for a refund 5 times. I am told they will process it within 3 days. Out of the 5 calls, only 1 person spoke English and couldn't understand what I was asking or WHY there was a problem. CHEESE and RICE! In the process of me trying to do my normal routine, someone from Teleflora calls me and says 'I need need more info ma'am. I spoke with the florist and they said the flowers were delivered, so I AM NOT SURE WHY YOU ARE FILING A COMPLAINT.' WHAT, WHAT, WHAT? Now, the whole time I've called 5 times, all of this was supposedly documented into the system. I call my niece to tell her what has happened now — She informs me that the local florist called her and they WANT TO PICK UP THE DEAD FLOWERS, BEFORE THEY ISSUE ME CREDIT!.. She tells them 'Look, 1st of all, the flowers are dead and that's that. 2nd of all, I just had surgery and can't come to the door because there is no one here to help me to the door.' Before she could arrange something with them, the guy got extremely rude with her and told her that they weren't issuing a refund until they got the flowers back. My niece said 'you can come get them tomorrow if you want — they are in the trash outside because THEY ARE DEAD!'... The guy hangs up the phone. We go on three way to Teleflora AGAIN... again, barely any English and he couldn't understand the problem! I know my blood pressure is out the roof from today. Again, I am told he is issuing me credit (for the 6th time) and that the local florist does NOT need the flowers back.
Do I think you should use Teleflora.com? Heck, to the NO! Just read the above and you'll understand why!
The product delivered was nothing like that advertised. Very disappointed. Is there a decent on-line florist? I will never use Teleflora again.
OK OK OK...the usual story just happened to me...(of course I wish I had saw these complaints PRIOR to ordering)...I ordered flowers for someone...that person didnt get their flowers, and still havent.
For those of you coming to the defense of Teleflora...you must either work for Teleflora or be completely ###ed. They are the contact source...do I care about the florist's issues/problems, or what they need to do to make sure that my recipient gets the flowers?...NO.
The CONTACT person, ...TELEFLORA, guaranteed me a service, so their ### need to ONLY go with the best and most capable florists that make the shyt happen. Why do you think managers and CEO's are held accountable when one of their small fry employees does something stupid! Nobody cares about the details, make that shyt happen like you promised. Otherwise, gracefully bowout...stop promising that you can do what you cannot..and shut down your business.
Yall crazy, talking about TELEFLORA is not to blame...I ordered from THEM, not the florists. Thats like somebody owing you money and then when you ask them for it, they send you to go get it from somebody else that owed THEM money.
Everyone must think that when you order flowers that you are getting them directly from Teleflora and that Teleflora has control over how the arrangement is filled. YOU ARE WRONG! Teleflora takes the order for the florist and relays it over working as a processing center to insure that the florist gets paid for the order. After the order is placed with the florist it's up to that florist to get the ordered delivered and the time line is all on their side. If the florist doesn't have the exact flower or container that's on the florist also. When Teleflora contacts the florist to place the order they verify that the florist has the container and in some cases even tells them all the flowers in the arrangement. When you order there is always an option to not allow substations if you don't select this option then you get what the florist has and can fill to value. Customer Service at Teleflora SHOULD NOT tell you when the arrangement should be delivered because they do not know the florists schedule and what is going on in their shop that day. They may have had a funeral in town and ok unless you know something I don't these cannot be planned ahead of time. Also for those of you ordering holiday arrangements if you want them there for the holiday ORDER EARLY! Before there are no shops to take or order and before the shop runs out of flowers. You seem to act as though you are the only customer that the florist has and you are wrong. During holidays florists take so many orders that they run out of flowers and containers. You need to remember that you wouldn't want 10 people to show up at your house for dinner at 5pm without warning so give them plenty of time. Request your flowers be delivered two days before the holiday if you can or even longer. Don't leave it up to someone at Teleflora to be trying to find a shop within 100 miles of your delivery are that has any flowers left and might have a container. I get my share of bad orders and I deal directly with the sending shop not Teleflora, after all they made the arrangement and they should fix it.
As I read these complaints I wonder if the people who write them have ever made a mistake or done shabby work or disappointed anyone in their life or if they are the most perfect person in the world and can do no wrong. I thought that person was GOD and apparently they think they are GOD also.
I am actually in the process of stopping payment with my credit card company because of an issue with teleflora.
What I ordered was in no way in the ballpark of what was delivered.
They wanted to ship out the right arrangement if I let them pick up the wrong one, which I refused. That is a REALLY crappy thing to do to a lady first of all, and second, what the hell would they do with them? I told the lady in customer service let order her a PB and J from sammiches.com and when she gets ham and cheese to send back the PB & J.
I had 3 different customer service people tell me that she could keep the flowers and that the right flowers would be delivered next day. No flowers, no difference refunded to my card, and one time they had no record of my prior calls.
The flowers are dead now, and I ain't payin.
I've found the easy way around these problems. Pick out your favorite design off the computer - call the florist direct. I always get what I'm looking for and almost always get more for the money, or at least free delivery for cutting out the middleman! Just make sure you drop a hint to the florist that you prefer spending your money with them instead of a "service".
TELEFLORA SUCKSSSSSSSSSSSSSSSSSSSSSSSSS really really bad. DO NOT ORDER ANY FLOWER FROM THEM. I ordered flowers for my mom but they never delivered. I called and they said they will delivery but they did not. The flower never show up. Please do not waste your money order from this company. Buyer STAY AWAY from TELEFLORA! If you order from this place you might get dead flower or no flower!
TELEFLORA SUCKS! I would highly recommend that you use any other online florist rather than teleflora. i had flowers sent to my mother for a cost of $74.00, and she received a bouquet of half dead flowers with petals in the water. upon calling teleflora, they assured me that a new bouquet would be delivered the next morning. my mom stayed at her house until noon without any knock or doorbell ring. she then called the local florist to see when they would be delivered and their response was that they had not heard of any problems and was not called by teleflora. as i type, i'm on hold with teleflora because they giving me the runaround and saying that they will go through the appropriate steps to have this dealt with. and at this point, there should be no steps! they should call the florist immediately and have the problem rectified. so, let's recap... my mom was delivered dead flowers, teleflora promised a new bouquet first thing in the morning, it's now 12:30pm and they still have NOT fixed the problem. so their little "fresh flowers guaranteed" is no guarantee at all AND their customer service is unacceptable.
I would recommend not using any online wire service, locate a florist near your delivery area and even send them a picture. You will get a bigger, better quality arrangement going to a local florist. Example; your order is placed online, order taker gets 20%+ a service fee for doing wire( of that amount teleflora takes 7% of that). Then randomly teleflora or order taker lowballs the florist local to delivery - so that order taker gets more yet! Then local florist could be left with less than $60 to fill & DELIVER!( THEN TELFLORA TAKES 7% OF THE $60!+ THE LOCAL FLORISTS "membership fee each month of over $250 to be able to receive teleflora orders + many fees that are as difficult for florist to resolve with teleflora! They don't return our calls and don't answer e-mails either!
Do the world a favor and do legwork to find local florist direct and be loyal to them- you will get your moneys worth and the florist will be there for many years ahead. You get what you pay for...your $100 teleflora order could get you a WOW ARRANGEMENT GOING DIRECT
teleflora plays and preys on everyone.
I am a retired florist, and what you spend with Teleflora is not what the florist receives. Teleflora is only a service, they are not florists.
They take a wire service charge out and then the florist only receives a percentage of the money that's left. Also, they usually include a second choice of similar product and bouquet. The reason being, the florist may not have on hand that specific container or type of flower requested. Many times the florist is not given enough money to fill the order.
You shouldnt blame Teleflora, like I said they are a service, and you should not blame the local florist, they are only doing what Telelflora has told them to do.
They are just order gatherers, if you want satisfaction, quality, and professional service, then call a local florist directly.
Don't leave your order in the hands of an operator who doesnt have a clue about floral design or have any floral experience what so ever.
Another nightmare, brought to you by Teleflora.com.
NEVER again! I ordered flowers online day before yesterday (Monday, early morning), to be delivered today. The order went thru in seconds online.
I thought, that's handled easily, great. Today, my daughter calls about 1:00 and says nothing --then I spoke to her againabout 2:30 pm and still nothing. So, I am wondering what time do they plan on delivering these flowers?
I call Teleflora's 800 number to check status. Sure no problem, wrong. All that I got was a recording that said they could not verify any deliveries and unless I was calling about something else, to please hang up. Then it said that Teleflora.com excellent service and representatives would handle everything perfectly. So, I got back online, completed the form for and email order status, and hit send. Within 10 mins. I received the following email...
Dear Vickie:
Thank you for contacting Teleflora.com. This message is to confirm that we have received your email and are researching your inquiry. We will respond to your inquiry as soon as possible.
Your Teleflora Customer Service Team
As to this moment, I have still received no resonse to my inquiry.
So, at approx3:00 P.M., I tried the customer service number again with no success. I once again completed the form online and received the same response as before. Once again, I still have not received a response. Not by phone, not by email.
At 5:00 this evening, still no flowers. Five different phone calls and emails and no one has helped me so far--I've asked for a refund.
I know my blood pressure is sky high right now. Do I think you should use Teleflora.com? Hell NO! If I have to spend twice as much the next time in order to have flowers delivered by a different company, I will certainly do that.
Teleflora.com takes your money right away but then does not deliver a product! THAT'S THEFT!
If it takes them more than one day or more than one phone call to get a refund, I won't keep trying. I will simply call the State Attorney Generals office and the BBB to file a complaint.
OMG I ordered valentines roses two days ago they never came i called telaflora and was told 7 times its on the way and then i get call 7 to tell me that yea sorry we didnt get the order to any florist in your area so you might not get the flowers and only offered a 50 percent refund i said no to that and am currently still on hold with them to have my order either refunded or filled and they are saying we dont know what your complaint is for just cause we garunteed a service then forgot to send your order to a shop to be fill and delivered, i spent 300.00 on roses for v-day and have nothing to show for it.
LOL! sorry... outsourcing.
More and more companies will be outsourcing to with hold the work load coming in with these nation wide companies... I say don't stop calling until you reach someone that you can understand and that can understand you.
How can you blame a business when you agree to the fact that a LOCAL florist has made and designed your arrangement? You claim that you got 5 arrangements that were delivered correctly with no problem but on this one just this one there were some substitutes made which I agree is not a rose but they are only a few dollars difference in price. You people think roses are like $500 and carnations and mums are only a lousy $10 bucks. The flowers were beautiful. The shop did a good job and probably filled it over value since they had to substitute but the best thing that they could have done was to contact the company so they could have called you. That has happened to me before and they called. Sometimes they are not able to catch everything but are ALWAYS willing to make it right. They offered you took. The bargaining is over. Teleflora didn’t design your arrangement or make the substitutes. I do all my business with them and sometimes I do have to call but they work my issue as quick as they can they way it would make me happy.
You are very lucky. I have had several significant issues with them. It is usually when they offer a discount. That whole thing is a farce because most of the florists ding you on quality or type of flower depicted in picture.
I had an arrangement sent to my 87 yr old mother. It was one of those Thomas Kinkade's Chapel in Blue and White. Should have included 7 extra large white roses . It was put together by Original Designs in Hartford WI. They substituted silver dollar size white mums for the roses , saying they didn't get enough money "57.95" to include roses. My cost was $ 73.73. I feel that because the special instructions said " Give time for elderly recipient to get to the door" that they figured ( what would she know ). I finally can afford to give my mother something special before she passes away and they spoiled it for me, and her also. I have called and written to the customer service 4 times already and will again tonight. I told one agent I felt my mother desirved the roses with some firn and babies breath . She wouldn't even need a vase, we would use something around the house, but she only offered me a 20% refund which I reluctantly agreed to. She said she would get back to me. That was 3 days ago. If I don't get any satisfaction I will file a formal complaint with the Better Business Bureau. Insidentally, I ordered 3 other chapel arrangements that all were perfect. Also 2 Crimson Christmas Bouquet's were filled correctly. I spent over $400 and should get some satisfaction. Don't you agree?