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1.9 145 Reviews

Teleflora Complaints Summary

30 Resolved
109 Unresolved
Our verdict: When using services from Teleflora with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Teleflora reviews & complaints 145

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E
1:43 pm EDT

Teleflora Order number [protected]

I want to file a compliant regarding my order number [protected]. This was very special because it was to my niece's 16th birthday. I paid $76.77 for a beautiful bouquet with a balloon, but what she received was not a beautiful bouquet, not even close: not enough flowers in a giant vase, the balloon was just a horrible finger up, more suitable for football party than a 16 year old girl birthday. I understand that may not be exactly as falsely advertise, but please, the florist could at least try to make looks like, but was not even close (ridiculous to say the least). For $76.77 I could have walked to any groceries store and bought at least 5 dozen of roses . I want to know if I can request a refund or something. It's impossible to reach any number for Teleflora, but I need you position. I hope be contact as soon as possible. My phone number is [protected] or e-mail: [protected]@global4all.net

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4:08 pm EST

Teleflora Plant

Order a plant with blooming orchids and 30 minutes later they are texting me telling me they couldn't fill the order due to the florist didn't have it and they would substitute it for something else. NO! I ordered what I ordered and paid $51 for little plant. Way too high in the price but it's for my critically ill mother so I just paid the price. WHY WOULD YOU ADVERTISE SOMETHING YOU DON'T HAVE? Now my mother thinks she's getting this beautiful plant arrangement and she's not. Not cool. I'm several states away and can't get to her right now and wanted to do this for her until I could get there. Thanks Telefora for nothing. I'm not on social media but I will be tonight and make sure all of my friends and family are aware of what Telefora is really all about. I cancelled the order and will not return. I do expect a response.

Kim

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12:50 pm EST
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Teleflora flower delivery

Order #: [protected]
Ref. #: [protected]
On 2/4/2020 placed an order for flower arrangment to be delivered on 2/8/2020 to my daughter for her birthday. As of 6:30 pm that evening (2/8/20) she still hadn't received flowers. Called my C/C company and stopped payment-then called Teleflora and girl said flower shop got order but she doesn't see that it went out. Said she called flower shop and they're closed - (no kidding!). I talked to several people at Teleflora - none of whom spoke English and one of the people named "Vincent" who on "Mon. 2/9/11/20 " said he sees where they couldn't find a florist in the delivery area who could MAKE the arrangement - even though it's on their website ...We went back and forth with numerous emails and they just replied with robotic answers and turned everything I said around to their advantage.
They ruined my daughter's birthday as well as the "surprise" we had planned by sending her flowers. This is the second time I had a problem with them and guaranteed it will be my last.
I don't want their 30% or 50% discount on ANOTHER order - I will never do business with them again.
What they need to do is send my daughter an arrangement - FREE of CHARGE - for their deceptive business practices, which they have been getting away with for far too long...

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1:55 pm EST
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Teleflora coupon fraud

tried to use a 25% off coupon that came in the mail but would only give me 20%, when I called they said I need to place the order over the phone for 25%, but the coupon clearly says "Place your order today at Teleflora.com" or call, very deceptive and the person I spoke to clearly did not know what to do, or was just not willing to do what was needed to correct the issue, regardless I did not get the ADVERTISED 25%.

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11:22 am EST

Teleflora teleflora order

I couldn't use my groupon on the website, so I had to do a live chat to complete the order. Then I was told I couldn't use the groupon with the 20% that I received for creating an account with them. Then, there was a "service fee" of $15.99 in addition to the $34.99 flower arrangement. And then there was a minimum order charge for the zip code the flowers where being delivered, which raised my total order to $50.00. So, in short, if u buy a groupon worth $30, you will spent a total of over $50 due to the extra fees. Only after the order is placed they tell you that there may be "minor differences in what I ordered and what would be delivered. Seriously? Teleflora just charged me $50 and now you tell me I am not going to get what I ordered. I will never use them again.

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4:29 pm EDT

Teleflora Teleflora order

Teleflora dropped the ball on a flower order for my daughter. The order was for homecoming corsage and boutonnière.
Florist delivered corsage/wristlet, not the boutonnière.
Order number [protected] contained both items. Customer service said they did not receive the boutonnière portion of the order, which is a bunch of crap, because they did; in addition, canceled the order without telling the customer.
For most, this would not be important, but this was for my daughters homecoming.

The communication and support stunk, and if it was not for me following up, i would have thought all was ok.
I supposedly will be getting a credit for the item that was not ordered.

Due to Lack of communication, help and support, I will probably not be using Teleflora again.

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2:55 pm EDT

Teleflora flower delivery

I placed an order yesterday october 10th for flower delivery for my moms 79th birthday. I received confirmation and everything, I call after 8pm to make sure my mom loved the flowers I paid almost $140.00 for only to find out that there was no flowers delivered.
Order number: [protected]

Details:

Colors of the rainbow bouquet - premium
Product id & product price:
T282-9c $124.99
Mylar balloons $4.99
Service fee: $20.98
Taxes: $11.87
You saved: $-26
Total order: $136.83
Deliver on:
10/10/2019

Occasion type:
Birthday

What a joke that you trust this company to stand behind their word and deliver when they say they will deliver.
When I called corporate to see what is going on the lady over the phone states that the "driver had already been in that area once and was planning on delivering the flowers today, 10/11/2019. I asked her if these flowers were going to a funeral that was today and the driver was"already in the area and would deliver them the next day" would that be acceptable? So disappointing that a flower company that has one job, cant even do what they state... Next step is filing a complaint with bbb

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5:10 pm EDT
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Teleflora flowers no available/cannot deliver on day requested

This is the 2nd time in one month I have ordered flowers and you have not delivered. Neither day was a holiday. My first notice from you today on order #[protected] was at 10:33 AM to let me know you can't get the flowers I ordered. I tried to call and that was another waste of my time so I replied to your email at 11:22 AM cancelling the order. Apparently no one read my reply because you emailed me again at 2:40 PM to let me know you could not deliver the order today. The same thing happened with order #[protected] because you could not deliver that order on the day requested. I cancelled that order as well. I love flowers as I think they bring joy on happy occasions, but you ruin that not only for the recipient, but for me as the sender. You must not really care as there are so many complaints against you and you still do nothing to improve your service. SHAME ON YOU!

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1:12 pm EDT

Teleflora flower order and delivery

I placed an online order for my 91 year old mother for Mother's Day. I ordered a "Passionate Purple Tulips -Deluxe" which was to be 20 quality purple tulips. What was delivered on May 10th was not that. It was roughly 8-10 poor quality wilted tulips, with yellowed leaves.
The price was $84.99 with a $10 discount promotion fee plus a Service Fee of $17.99 for a total price I paid of $82.98.

When I called my mother to check on her and inquire if she received her flowers she replied yes but I could tell in her voice something was wrong. She began to describe the flowers and her disappointment was felt through the phone. I then felt as though I had diminished my honor of her.

When I contacted Teleflora and asked for a replacement, they espoused all the "sorry for blah, blah" and wanted more details so they could "research" the order, which was ridiculous because I had already provided them with all the information. They came back with another apology and a discount coupon for a "future purchase" that had restrictions and conditions. I was furious. I explained to them that I had no interest in their future coupon, that that did not help the injured party the "recipient" who's JOY was stolen! A woman that is 91 years old and may never see another Mother's Day"...and a daughter that felt she had let her mother down. I told them that any company worth a grain of salt would have replaced the order...that it was outright theft and fraud. Then they came back and changed the future coupon to a direct reimbursement to my credit card of $16.27, which is a joke! I asked for the name of the florist and they said that they were not allowed to provide that information. They just blew me off. I have spent thousands of dollars on flowers over the years and just seems that the industry has descended into scam...it is time for some intervention.

Do you know how it felt to hear just this morning...only 4 days after delivery..."Susan, they never replaced the flowers, and your brother had to throw them out already". For $82 I could have paid someone to go to the local grocery store and purchased an arm full of flowers and taken them to my mother. PLEASE so what you can to correct this theft and fraud. My only regret is that my mother does not have a camera or cell phone to have taken a picture.

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TellMeAboutIt82
, US
May 14, 2019 1:51 pm EDT

" She began to describe the flowers and her disappointment was felt through the phone. I then felt as though I had diminished my honor of her."
" that did not help the injured party the "recipient" who's JOY was stolen!"
" PLEASE so (sic) what you can to correct this theft and fraud. "
Maybe if you would tone down the histrionics, people would be more willing to help you.

ComplaintsBoard
C
1:18 pm EDT

Teleflora non delivery

I placed an order on the 7th to have flowers delivered to my wife on the 11th for mother day. I got a confirmation email stating the flowers have been delivered. When in fact they were not. Customer service gave me the run around and said that they could deliver them on Monday the 13th with an apology note. This is not acceptable by any means. And now they say they have to speak to the florist before I can get any refund. Thanks alot for nothing.

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10:49 pm EDT

Teleflora 4 floral arrangements for mother's day

Ordered 4 arrangements on line for Mother's Day on 05-09 for delivery on 05-11. None had been delivered by 8:30 pm 05-11. Contacted customer service and was on hold for approx. 20 minutes. Representative was not helpful. Provided confirmation # ([protected]) and was told order had been cancelled "for my protection". The bank/credit card company never received the proposed charge. There was no notification to myself that the order had been cancelled. There was no explanation as to what "for my protection" was supposed to mean.
The representative stated the order could be resubmitted but to what purpose at the late date? This is the 2nd incident I have had with your firm, the first occurring 12-17. There will not be a 3rd attempt to order.

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12:08 pm EST

Teleflora flowers received on 2/12 have died

I purchased some flowers for a friend and received them from a local company (ACE Flowers 2517 E.Ball Rd., Anaheim, CA 92806 714-776-0110) at 3:15pm on 2/12 and less than 48 hours later they were dead (8:30 am 2/14). They had water, the office is cool, so no reason for this. I called the flower shop that Teleflora went through and they said they can't help me as they were too busy. They'd get back to me, but they didn't take anything down and didn't speak English well so I don't think they understood I need these replaced. If they can replace them by 2/18, that will be fine. I didn't pay $116 for flowers to look like this.
The flowers were purchased through Gettington & Teleflora. The confirmation number is [protected]. Item ordered was, TEV42-1C. The flower shop that delivered it was Ace Flower Shop on 2517 E. Ball Rd., Anaheim, CA and their order number was 15215. The person they were to be delivered to was Gaynelle Garner. I have pictures of the dead flowers if you need them. Thank you.

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5:11 pm EST

Teleflora recipient never received the flowers I ordered

12-17-18 I was informed that the flowers I ordered were hand delivered. Order #[protected]. They never received them and I called customer service. They said they would give me 50% off on my next order. There will not be another next order and I would like my credit card to be credited. I've never used Teleflora before and I will not be using them again! Please resolve this issue! Thank you, Nancy

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11:41 am EDT
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Teleflora flowers

I never thought I would be one of the people who resorted to this. I spent over an hour on the phone trying to resolve the issue. Ordered 2 arrangement to celebrate the birth of my granddaughter after my daughter spent days in labor and delivery and ultimately in surgery. The arrangements were far inferior to items pictured on website. I told them my expectation was to have them immediately deliver the appropriate arrangements. They refused unless they could first go to my daughter's hospital room and remove the inferior arrangements... how embarassing, humiliating and lets not forget traumatizing to a new and fragile mother.

And hold on because Yvonne PF96136 in customer service refused to give me the name of her supervisor or the corporate address... and gave me a bogus phone number... something has to be done about this company

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4:32 pm EDT
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Teleflora did not receive an arrangement that I was charged for.

Onawa Florist in Onawa Iowa works under the Teleflora. They did not call my mother like they claim to and they did not call me about delivery issues. They charged my credit card and never gave us the product. They were rude when I inquired why and said if I was going to be catty they would just refund my money. I am also filing a complaint with Iowa AG office.

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4:20 pm EDT
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Teleflora order number 64743 from morton’s flowerland, natchez, ms

From Morton's Flowerland
629 Franklin Street
Natchez, MS 39120
[protected])473-4321

Red roses with baby's breath sent by Daryl Wingo, 645 Southern Oaks, Florence, MS 39073.

Services of Samuel Mohon, Jr.

With the Deepest Sympathy
Mississippi Supreme Court IT
Department

The roses were old and fully opened and brown on the edges when delivered.

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10:54 am EDT
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Teleflora worst florist service of all time!!!

I placed an order for a money tree plant for $57.93 on the teleflora site on june 12, 2018 and am so disappointed in everything to do with teleflora. First off, your site claims that orders placed before 3pm can be delivered same day, which is the reason I used your site (even though i've had bad experiences with your company in the past) - I will know better next time. Even though I ordered before 1pm for same day delivery, it did not get shipped, which means that my husband did not receive his birthday gift. So I went back on your site to select a different date for delivery, so I chose june 13, 2018. During the day on june 13th, I noticed that I received another email stating that teleflora is again unable to deliver. So I called the teleflora customer service number provided on the site and asked him to look into whether my order was going to be shipped on june 13th, he put me on a brief hold while he called the florist and when he came back on the line, he assured me that my order would be delivered that day (june 13th). I specifically asked if the plant I ordered would look the same with the same base — he said that the base may be different depending on what they had, which is understandable but he assured me that whatever they send him would be similar or comparable to what I ordered. Then to my disbelief, my husband sent me a picture of what he received. He did not receive a plant at all, instead he received some flowers in a vase. How is this comparable to the money tree plant I ordered, I have no idea! I think teleflora is a total scam site and I will be posting my disappointment on yelp and every other possible review site I can think of.

I have attached a picture of the plant I ordered and a picture of the flowers that was delivered. I honestly don't know how you can run a business like this (actually I should call it a scam business). Teleflora offers the worst in customer service and the worst products I have ever encountered!

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Update by joe_sf
Jun 14, 2018 10:59 am EDT

WOW Worst ever experience and service for a florist ever. I ordered a sympathy Deluxe floral bouquet "Teleflora's Hearts In Heaven Bouquet" with a porcelain heart with poem (with a loving message of sympathy for a Funeral. Message on sculpt reads: "Because someone we love is in heaven, there is a little bit of heaven in our hearts.") on it and the main reason I bought this one. What I got a bouquet that was 1/3 the size and fullness shown in the photo on the website (see photo comparison). Also the photo on website is the photo of standard bouquet I ordered the Deluxe one. Also there was no porcelain Heart which was again the reason I paid $80 for it. I got a small angel instead. I also ordered this during a chat session and they confirmed several times they had and it would be great. They did not even call first to tell me that order changed just delivered it hoping I would not notice or find out. After I complained asking they deliver what I ordered they refunded me some of the cost, which I did not ask for. I wanted what I ordered and the heart I ordered so they can keep it as a keepsake. After emailing and calling them all they did was say sorry and nothing we can do. I think this is a CON to make you pay $80 and deliver a bouquet that is $20 to $30 so they can pocket the difference. NEVER going to use them again for my floral needs!

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1:54 pm EDT

Teleflora plant ordered as a housewarming gift

I ordered a housewarming plant on june 4th (order #360858590, a medium dish garden plant, today's del'y had a different order #2228050365). It was scheduled for delivery on friday june 8th to my daughter's office. Friday came and went with no delivery. I called saturday and your customer rep apologized and said it would be delivered on monday and was kind to offer me 40% off my next teleflora order. I can tell you right now, that will never happen! My daughter just sent a picture of the plant she received and it is shameful that you charged me $60 for what is no bigger than a large coffee mug and no taller than a 16 oz. Bottle of water! This is nowhere near what I ordered from teleflora. I am embarrassed that this sad little arrangement is the best your company could do. I could have gone to walmart and found something much nicer. Even tho i'm sure you contacted a florist in okc to arrange for this gift - you bear the blame for my dissatisfaction because you put the choices on your website of what I could order and what I chose is nothing even remotely resembling what my daughter received. I am demanding a full refund to my credit card but I can almost certainly rust that you will not comply with this request as you fulfilled your obligation in having a plant delivered. However, it is a poor reflection of your company in my estimation. Be assured I will never order from your company again. Shame on you! Truly a sad representation of how you do business!

Karen alexander
[protected]@yahoo.com

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12:03 am EDT

Teleflora poor service

My order was not handled with care and my love one was not delighted since she did not receive flowers on Mother's Day. I ordered flowers to be delivered on 5/11/2018 to my mother-in-law, age 94. Receiving a confirmation, by e-mail, saying my order ([protected]) was hand-delivered on 5/11/2018. When I called my mother-in-law on Mother's Day, she had not received the flowers. On 5/14/2018 I spoke with Maiju Briones (Teleflora Resolution Specialist). I asked her how could I receive a confirmation saying that my order was delivered when there was no delivery. I was told that there was a computer problem. Was told that flowers could be sent that day and I would get 50% off. The 50% was to be used the next time I ordered. I asked to cancel the order and put the whole amount, $41.95, back on my credit card. As of today, 5/17/2018, I have not received the credit on my credit card. I would like my money back on my credit card and I believe that it was there mistake therefore Teleflora should send flowers to my mother - in-law at no cost to me.

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9:18 pm EDT

Teleflora order [protected] not delivered on requested date

I order flowers for my daughter's graduation to be delivered 5/11/2018 order was delivered the next day after we left place we were staying for my daughter's graduation obviously we didn't receive the flowers that I paid close to $100 I called to get refund after being on the phone over an hour trying to get resolution agent disconnected call I emailed company approximately 15 times and only thing I receive is same email stating they are researching the matter and will be in touch soon just different name. I been following up for five days now 5/16/18 and they keep saying they have not been able to contact shop. This company is a rip off please do something about it.

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Teleflora Customer Reviews Overview

Teleflora is an online floral delivery service that connects customers with local florists. They offer a variety of floral arrangements and gifts for different occasions, including birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase bouquets online, which are then arranged and delivered by a local florist. Teleflora emphasizes the hand-delivery aspect of their service, ensuring that flowers arrive fresh and in person. They also provide same-day delivery options for last-minute orders.

Teleflora In-depth Review

In summary, Teleflora offers a diverse range of flowers and gifts suitable for many occasions. The website is user-friendly, although some may find pricing a bit high. Customization options, delivery reach, and customer service are notable features. The satisfaction guarantee provides peace of mind, and while payment options are secure, more could be added. Special offers and membership benefits are available, and customer testimonials reflect general satisfaction. Corporate services are provided, and the company shows a commitment to social responsibility.

Website Navigation and User Experience

The Teleflora website is quite easy to navigate. Categories are well-organized, making it simple to find specific types of flowers or gifts. However, sometimes website can be slow to load, especially on mobile devices.

Flower and Gift Selection

Teleflora has a wide selection of flowers and gifts. They offer arrangements for various occasions such as birthdays, anniversaries, and sympathy. There is also a range of prices to fit different budgets.

Pricing and Value for Money

The prices on Teleflora can be a bit higher compared to other online florists. However, the quality of flowers and the convenience of the service can justify the cost for many customers.

Customization Options

Customization is a strong point for Teleflora. Customers can add special touches to their orders, like balloons or chocolates, to personalize their gifts.

Order and Delivery Process

The order and delivery process is straightforward. Customers can choose the delivery date, and same-day delivery is available for last-minute orders.

Geographic Reach and Delivery Locations

Teleflora has a wide geographic reach, delivering to many locations across the United States and internationally through their network of local florists.

Freshness and Quality of Flowers

Most customers report that the flowers received are fresh and of high quality. However, as with any delivery service, there can occasionally be issues with the condition of flowers upon arrival.

Customer Service and Support

Teleflora's customer service is generally well-regarded. They offer support through phone and email, and they are responsive to customer inquiries and issues.

Satisfaction Guarantee and Return Policy

They have a satisfaction guarantee, promising to resolve issues if customers are not happy with their order. However, details on the return policy can be a bit vague and may require contacting customer service for clarification.

Payment Options and Security

Payment options include major credit cards and PayPal, which are secure. However, more diverse payment methods could be added to enhance convenience.

Special Offers and Membership Benefits

Teleflora offers special deals and discounts, especially for members who join their rewards program. This can provide good savings over time.

Customer Reviews and Testimonials

Customer reviews are generally positive, with many praising the flower quality and delivery service. Negative reviews tend to focus on occasional delivery issues or pricing.

Corporate and Event Services

Teleflora provides services for corporate accounts and events, offering customized solutions for businesses and special occasions.

Environmental and Social Responsibility

The company shows a commitment to social responsibility by partnering with local florists and contributing to community programs, although more detailed information on environmental practices would be beneficial.

Comparison with Competitors

When compared to competitors, Teleflora's strong points are their extensive network of local florists and their satisfaction guarantee. However, they may be pricier than some other options available in the market.

How to file a complaint about Teleflora?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Teleflora in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Teleflora. Include key areas, transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against Teleflora on ComplaintsBoard.com.

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Contact Teleflora customer service

Phone number

800-493-5610

Website

www.teleflora.com

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