Tel3.com / Rude customer service
I have an account with tel3.com. It was not used for a while but I had an account balance. The account was set up with my credit card so that it would be automatically charged when my account reached a certain balance. The amount charged was $25.00. This past Fall I changed local phone services so that my long distance is bundled and the rate is much cheaper. My tel3 account was charged for $25.00 because there was a lapse in my service until my new service was instated.
I contacted tel3 because I want to use my card when I am away from my house to deplete the account because they have a no refund policy which was never explained to me when I set up the service. I give the customer rep my name and phone number but I don’t remember my password. The credit card number they have on record does not match the one that I give them so they can’t give me my password. I have emailed them several times with no response. What I don’t understand is if they don’t have my credit card of record which I gave them then how can they bill my account? The customer service people are very rude. I have requested to talk to a manager but they won’t put me through.