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4.3 312 Reviews

Teespring Complaints Summary

4 Resolved
49 Unresolved
Our verdict: If considering services from Teespring with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Teespring reviews & complaints 61

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O
7:14 am EDT

Teespring never ordering from them again

The quality of shirts leaves much to be desired. I ordered several times and there were problems each time. So I know what I am talking about.
The sizing charts are not true either.
One of the issues I had was connected with sizing. I got a too small t-shirt, I have no friends who would wear so big shirts, what was I supposed to do with this crap? Nothing. Sending this back to them is more like a headache. At my expense. Even though it is their fault which is really unfair.
I know for sure that I want my money.

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3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Teespring wrong iphone case

I have emailed and emailed and emailed no one has gotta back with me about the wrong case they sent me twice I'm emailing them to tell them and let them know that I want the right case for my phone because I paid for it and no one is helping me with this issue and it's frustrating and aggravating because that's my money and they will not send me the right case I been trying to get a contact number to contact customer service but the number they have when you type it in is no help.

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C
3:01 am EDT

Teespring fraud

A Strange thing has happened. I have never been among their customers, moreover, I had no idea that this store existed, but one day I got a confirmation email from them stating when my order was supposed to be shipped and delivered. Wait. What order? I live alone, so nobody could make any orders, but me. Well, I was surprised but decided that they confused something and didn't pay much attention to it. But then I noticed they charged me for something I didn't buy! I solved this issue thanks to my bank. BUT what the hell was it? They are surely scammers!

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Bradley Matthews
, US
Aug 27, 2020 12:37 pm EDT

I purchased once then another item I did not authorize was charged to my CC card. It was later cancelled but I contacted Teespring to delete my account due to fraud. Still getting the run around as you cannot delete your own account. Unacceptable.

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A
8:00 pm EDT

Teespring tank top I created

I had a race coming up so I decided to order tank tops for my team. The tanks I got were not even close to the colors that were represented online when I created them! You could hardly read the writing and they also sent me two of the same shirts instead of the other one I ordered. I sent a picture showing the obvious difference and Laura's response was ...that was what I ordered and she could print new ones on a different color tank for a discount! She won't let me return them and has not addressed the fact that I am still missing a shirt! I won't have shirts for the race now. HORRIBLE CUSTOMER SERVICE!

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M
12:40 pm EDT

Teespring I was a seller

I sold t-shirts on their website and was supposed to receive a payout by August 18th, it is now the 30th and still have not yet received it. I have contacted their company on several occasions and they are doing nothing to fix this matter. They should be ashamed of themselves as the t-shirts were for a group of bereaved parents and the funds were to go into memorials for these children. The payout as for $445.21 and I received an email on August 14th stating that I would receive it by August 18th, almost September and the company is doing nothing to make this matter right.

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C
5:41 am EDT

Teespring bad company

I still have not received my order and every time when I contact Teespring they only say that I need to be more patient. It is now two months since I made my order and no news or updates.
Last time when I contacted Teespring their support told me that things like that sometimes happened, but they did not explain what was the actual reason why delivery was taking so long.
I am very disappointed and I will never buy from them again and of course I will not recommend them to anyone!

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J
7:24 am EDT

Teespring teespring is the worst company to deal with!

I bought a shirt from Teespring and a was waiting patiently, but time passed and nothing arrived. At first they said that there was nothing to worry about, but then one day I received a notification stating that my order got lost and they asked me to contact their office as soon as possible.
They promised to ship a replacement and said that it could take some period of time but I didn't mind waiting a bit longer. They did everything to look good in my eyes, and I actually believed everything they said.
But the whole thing took forever and I finally decided to ask for a refund, and as soon as I asked for my money back they stopped communicating with me! Red flag! Beware of this company and don't buy from them!

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K
7:07 am EDT
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Teespring ridiculous size, t-shirts were too small

Ordered two t-shirts from Teespring website and both arrived fast but I was very disappointed when I saw how small they were. Sizing was ridiculous and t-shirts looked like they were made for children. I contacted Teespring and they assured me I received the correct size. Yes on the tag it was written medium but in reality everything was very small. They refused to accept them back so I gave those shirts to my good neighbors (they have a 13 year old daughter and shirts fit perfectly).
Do not buy from Teespring!

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8:02 am EDT
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Teespring avoid!

I bought a t-shirt as a present and had nothing but trouble with Teespring. I want to start by saying that they charged me twice and refused to give my money back. My bank statement clearly showed that there were two charges from Teespring, but these clowns keep telling me that they have nothing to do with that. I told them that I have all the proofs but they claimed that they charged me only once. The second problem was when I opened the package and saw the shirt and I was shocked when I saw that there was no print. It was just a white shirt with no print on it. I made a photo, sent it to Teespring and asked for a refund and they replied that they did not believe me and that they did not receive any photos. Avoid!

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4:34 am EDT

Teespring they have charged me for purchases that I did not make!

Teespring have charged me for purchases that I did not make! I ordered from this site in the past and it was bout 6 month ago. I received my stuff and forgot about this company. But recently I noticed that over $100 just disappeared from my bank account. I have tried calling their customer support countless times and no one ever picked up! There was only automated message stating that they are busy and that I need to call back later. I also tried to contact Teespring through their online chat but there was no response. Total scam!

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Rusty112
Rusty112
Saint Louis, US
Apr 25, 2016 7:26 am EDT

TeeSpring is the former TeeChip, the ones who ripped me and so many others off. How do I know? They were DUMB enough to use the same slogan, "Would you wear this?". I visited their website and, sure enough, they have "Fundraisers", just like the did when they were called TeeChip.

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8:57 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Teespring has left an official reply on this complaint.

Teespring ordered in january and received nothing yet!

I made my order back in January and they said it could take some time to deliver it to my country. I told them that everything is ok and I can wait. But I never expected this would take SO long! It is now March and I received nothing yet! Every time I contact them they ask me to be patient! Teespring, are you kidding me? I did receive my tracking number but my order is still processing and I have no idea when it will be shipped! Absolutely ridiculous website and their customer service is a joke! Don't order from them!

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J
7:29 am EST

Teespring still no delivery!

Ordered from this company a month ago and received nothing yet! My order id still processing and I have no idea when it would be shipped. Tried to contact Teespring customer service, wanted to ask about the status of my order but received no answer! I got a message from them only once, they said that my order is on its way, but I know that was a lie. I'm so disappointed. Their service is extremely poor and slow. Better shop elsewhere. Spend your money with a more reputable company who will fulfill your order in a timely manner. I will never order from them again even if I will get my shirt. I hate waiting!

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M
11:18 am EST

Teespring totally useless service

I purchased a t-shirt in the beginning of November. The offer was for free shipping and the estimated delivery was November 14th. But I received nothing, so I contacted Teespring customer service. They apologized and said that my order would arrive few days late. Well it’s now January 18th and I still haven't received the product. Every time I check the tracking website, the estimated delivery date is later and later. I tried to ask Teespring customer service, but they have no idea where my order is. They also charged me for shipping, but it clearly said free shipping! I

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D
5:31 am EST

Teespring I had to pay for their mistake

I was starting my clothing line, so I decided to try this service. I wanted to see if people will like my designs. So I uploaded my design, set the campaign for 7 days and met the goal of 50 shirts. The first message I got from my customer was about him waiting three weeks for the item to arrive. The thing I wasn't expecting was people sending me emails with complaints. I didn't sell them directly, so I couldn't do anything. This was embarrassing, because out of the 50 shirts I sold I had about 30 emails asking me where the items were. Upset customers emailed me as there were no responses from teespring. I didn't want to associate my name with bad service, so I refunded all customers personally. I'm very disappointed.

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S
9:35 am EST

Teespring customer service is just horrible.

My friend had a bad experience with Teespring, but he is afraid to do something with it. So I decided to deal with it myself. Well, he ordered five things at once. Their website states that they need two weeks for items to be delivered. It was true. He received his package two weeks later, but there was one little problem. He received only two items. But he was fine with it, mistakes happen he said. Then I decided to help him. They sent him tracking number on the 5th of November and three of the items didn't ship until I complained. I don't know what wrong with them, but I feel they just can not be trusted. I feel ripped off. When my friend placed an order in October, he was hoping to get it by the 25th of November the for a special event. But that didn't happen. If you don't have problems with Teespring, feel lucky. Very bad company. Their products are quite nice, but customer service is just horrible.

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R
10:22 am EDT

Teespring seller lied and didn't provide what has happened with the order

I went to the website www.teespring.com and ordered the T-shirts with the logos. I received the email from the seller that they had all logos, and they would send me another email when the order would be ready. I received it, but after that they disappeared for 10 days. When the rep finally replied, he told me that the order hasn’t been shipped. I emailed him again, but he ignored me. I don’t understand this company.

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5:16 pm EDT

Teespring I got wrong size. no idea how to change it

I bought t-shirt for my husband from www.teespring.com. I don’t know how it has happened, but the seller has sent me the size XXL, but I needed only L size. All my emails, which I sent to the seller, were ignored. I checked the availability of these t-shirts and they were in stock. I need to change the size, because the XXL size was really useless to me. How to do it, if the seller avoids me?

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K
7:38 pm EDT

Teespring simply no delivery and communication

Don’t buy from the website www.teespring.com. I have ordered t-shirt from these people, but I placed the order 20/5/15. Today is July already and still no news or delivery. The company turned to be terrible. I understand that I have wasted money and have gained big experience. I will never again buy from such company as this one. I hope my review will help other people.

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R
3:24 am EDT

Teespring no info and no deliver from this company

I ordered 2 t-shirts from the company www.teespring.com. The payment was prompt, because I have used PayPal. The seller unfortunately fooled me. He hasn’t sent any info and didn’t reply to my emails. I was really upset and already contacted the PayPal and asked to help me to return money. I know that it will take time, but I’m sick of waiting and really need some help. It was the worst company, which I have used before.

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J
4:38 am EST

Teespring problems with sizes and one t-shirt was completely wrong

I wouldn’t advise anyone to buy from the website www.teespring.com. I ordered 4 T-shirts from them, but the sizes were too large for me. Also one T-shirt was completely different and I hadn’t ordered it. I mean the design was wrong. The company is bad and they don’t want to help customers and solve their problems. They simply stopped to reply to my emails. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Teespring Customer Reviews Overview

Teespring is an e-commerce platform that allows individuals and businesses to create and sell custom-designed merchandise. Users can design products such as t-shirts, hoodies, mugs, and phone cases using Teespring's online tools. Once a design is uploaded, Teespring handles the production, shipping, and customer service for each item sold. The platform operates on a print-on-demand model, meaning products are created as orders are received, reducing inventory risks for sellers. Teespring also offers marketing and analytics tools to help sellers promote their products and track sales performance.

Teespring In-depth Review

In Summary: Teespring offers a user-friendly platform for both consumers looking for unique apparel and creators wanting to design and sell their own products. With a focus on custom merchandise, Teespring stands out for its design tools, product quality, and commitment to customer satisfaction. However, users should be aware of the pricing and shipping costs when making a purchase.

Website Usability and Design: Teespring's website is well-organized, making navigation straightforward for users. The layout is intuitive, with clear categories and search functionality. Mobile responsiveness is solid, ensuring a good shopping experience on various devices. The visual appeal of the site is modern and engaging, which enhances the overall user experience.

Product Range and Quality: Teespring boasts a wide variety of designs across numerous product categories. The customization options are extensive, allowing users to create personalized items with ease. Material and fabric quality are generally good, providing comfortable and durable products. Sizing accuracy can vary, so checking the size guide before ordering is recommended.

Pricing and Value for Money: Product pricing on Teespring is competitive, though some items may be priced higher compared to similar products on the market. Shipping costs are transparently displayed, but they can add a significant amount to the total price. Discounts and promotions are available occasionally, offering good value for money.

Ordering and Customization Process: The design tool is user-friendly, with a high degree of accuracy in the product preview. This allows for a clear visualization of the final product. The ease of ordering is facilitated by a straightforward checkout process.

Printing and Production Quality: Print clarity and durability are generally high, ensuring that designs remain vibrant after multiple washes. Color accuracy is mostly consistent with the previews, though slight variations can occur. Production time is reasonable, with most orders being fulfilled within the advertised time frame.

Shipping and Delivery: Shipping options and speed are adequate, with expedited shipping available for an additional cost. Packaging quality is sufficient to protect the products during transit. Tracking information is provided, contributing to a reliable delivery process.

Customer Service and Support: Teespring's customer service is responsive and helpful, addressing issues and inquiries in a timely manner. The return and exchange policy is clear, although it's important for customers to understand the terms before making a purchase. Customer feedback and reviews are mixed, with some users reporting excellent experiences and others encountering challenges.

Social Responsibility and Ethical Practices: Teespring offers eco-friendly options for those interested in sustainable products. Information about fair labor practices and community engagement is not prominently featured, which could be an area for improvement.

User Experience and Satisfaction: Overall satisfaction rates are generally positive, with a decent repeat customer rate. User testimonials on the website and across the internet provide insight into the experiences of various customers, which are mostly favorable.

Business Model and Innovation: Teespring's crowdfunding approach allows creators to launch products with no upfront costs, which is a unique aspect of their business model. Their market positioning as a platform for creators and consumers alike is strong. Brand partnerships and collaborations are evident, showcasing Teespring's growth and innovation in the market.

Website Security and Privacy: Payment security measures are robust, ensuring safe transactions. Data privacy policies are in place to protect user information, and user account safety features are adequate, providing a secure environment for customers.

Competitor Comparison: Teespring holds its own in a competitive market, with unique selling propositions such as its easy-to-use design platform and no-risk crowdfunding model. Its industry standing is solid, with a loyal user base and a reputation for quality products.

Pros and Cons Summary: Key advantages of Teespring include its extensive customization options, quality printing, and innovative business model. Potential drawbacks are the variable pricing and shipping costs, which can be higher than some competitors.

Final Verdict and Recommendations: Overall, Teespring is rated positively for its comprehensive services and product quality. It is suitable for different audiences, from individual creators to consumers looking for unique apparel. Tips for potential buyers include checking the sizing guide carefully, being aware of shipping costs, and watching for promotions to get the best value for your purchase.

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4. Detailing the experience:
- Provide detailed information about your experience with Teespring.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

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