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TEchNet/Rezxtra / Unable to cancel auto delivery

1 Bethesda, MD, US Review updated:

"Free Trail" for the product does not allow you to cancel further shipments. Does not have a working customer service center, but an anserwing machine that does not return calls. I contacted my credit card company's fraud dept who advised me to close my account immediately to avoid further charges. This is the most outrageous internet scam I have ever come across. It appears that many people have had to pay $100's of dollars before they even reach a customer service person. I am avoiding all of that and preempting any charges or disputes with my CC company and advising them in advance of a possible fraud. Something has to be done to protect niave internet shoppers (like me) who don't read the fine print.

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Comments

  • Sc
      Aug 28, 2009

    I encourage everyone that has become a victim of this scam to file a complaint with the Better Business Bureau: www.bbb.org . There has been a lot of people that have been caught in this scam. I tried to cancel my order before I even received it when I heard about other peoples compaints. They refused and sent the product anyway. I returned unopened as soon as I go it. I never was able to contact another person after that. My only solution was to cancel my credit card before they could charge it anymore.

    COPY OF COMPLAINT BELOW:

    Thank you for
    contacting the Better Business Bureau. Your complaint was received by
    the BBB on August 27, 2009 and has been assigned case# XXXXXXXX in our
    files. Please make a note of this number for future reference.
    Your complaint has been applied to the following business:medXtra
    423 Bussen Underground Rd
    Saint Louis, MO
    [protected]

    The case has been reviewed and has now been
    forwarded to the business for their response. We have requested the
    business respond to your complaint by September 11, 2009. You may
    contact our office after September 11, 2009 to check the status of your
    complaint.

    We encourage you to use our ONLINE COMPLAINT
    system to check the status of this complaint. To view the details of
    your case click here.

    We hope we will be able to assist you in this
    matter.

    Sincerely,

    Dispute Resolution
    Department

    0 Votes

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