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Incident
Through Internet on Dec 30, 2009 I order a FULL VERSION of product [protected] Adobe Design Premium CS4, value $488.00 and gave them shipping instructions. Jan. 20th packaged was received at wrong address and had to be reshipped. On Feb 5th I received package only to find they had shipped a 30-day Trial Version(see picture). Immediately I tried to telephone using numbers on web site but to no avail. I also called their office. I sent numerous emails to different departments over the last week but have received no answer from them. I would like the product I ordered, or a refund. I have returned the useless 30-day trial version, unopened. I would like others to know this company is not to be trusted and should not be ordered from.
Damage Resulting
I am out $522.00 Canadian Dollars, plus the shipping costs from the wrong address and the shipping costs to return the unordered product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Was there not a serial number included on the package? I ordered from them and received that same product, however, after contacting someone at Adobe they told me it is only a 30-day trial if there is not a serial number. Mine came with a serial number for activation and I was able to register with Adobe just fine. Did you open it?