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Teacups and Mudpies / Terrible customer service

1 United States Review updated:

Do NOT waste your time or money on this terrible company and its horrendous customer service. We made the mistake of purchasing several flower girl dresses from them, and when we were unhappy with the poorly constructed and unfit dresses, they would not give us a refund because the dresses were supposedly custom made. HA! Thats a laugh! They were NOT custom made. They did not even come close to fitting. SEveral of the girls had to get the dress altered (for an additional cost to the already expensive dress). The company was unhelpful and could care less that some of the young children wearing their dress would cry hysterically everytime we tried to get them in it. AWFUL.

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Comments

  • Li
      4th of Apr, 2012

    The absolute worst customer service EVER!! I, along with 6 other mothers ordered a dress for a wedding (our girls were the flower girls). Not only was the dress not at all anything we saw on the website, but it was very poorly constructed. There was absolutely no linning so it was very itchy. There were also feathers on the front that literally brushed the children's chins. The part that went around the chest was SO constricting yet, it would slip down and expose the children every few minutes. The worst part of all was when we complained to the owner, she said these were custom dresses (RIGHT!!!) and she wasn't even willing to offer us a voucher for further purchases, just to make us kind of happy. OVERALL, I WOULD GIVE THIS COMPANY A F-.

    0 Votes
  • Li
      4th of Apr, 2012

    very very bad quality and choice of fabrics...i wouldnt recommend this company.

    0 Votes
  • Hd
      24th of Apr, 2012

    We did not receive complaints from above customers until 6 weeks after they received their orders. The wedding had already taken place and we were therefore not given a chance to address their concerns. We were told by the bride that the dresses were beautiful and were forwarded pictures of one of the flower girls in her dress with reassurance that she was very pleased with the way the dresses had turned out. The dresses were never intended to look exactly like the dress listed on our site as the bride had asked for different colors to be used as well as different flowers/feathers to go with the color scheme she had chosen for her wedding. We, of course, do not like to hear that anyone is dissatisfied with their purchase with us and had been given the opportunity to rectify the situation when the orders were received, we would have done everything possible to leave these customers happy.

    +1 Votes

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