I have been a customer of TD banknorth for about four years, and I am making the change!
In June of this year, I found I was unable to pay my bills with my joint checking/debit card, as the bill holders were telling me that my billing address did not match.
So, as i was concerned, I took at trip down to the main branch of TD Banknorth here in Barre. I explained what was goin on, and the teller asked me for my Zip code. I told her what it was, 05641, and she said that the one the bank had on file was 05663.
Let me note for the record that I had held a different joint account with this bank during my previous marrage, and that my ex-husband was at this time still a customer at this bank.
I asked the teller what the address she had listed was, and she gave me my ex-husband's address. I asked how it could be that, as my ex-husband was not and never had been on this account, how had his address come to be linked to my account?
The teller did not know, except to say that a "change of address" had been requested, and that my (and my fiancee's) private financial and bank statements had been sent to my ex-husband for the past three months.
Customer service "assisted" me, although they were quite rude, and continually told me that they could not find out how the information had been changed, except to say that only an account holder could have made the request, leading me to believe that my ex-husband had stolen my identity.
Eventually, it was admitted by TD Banknorth that a teller had mistakenly "checked a box" at the time that I had made a transaction that linked my address to that of my ex-husband, as it was in their records that we had once held an account together.
I asked customer service what steps were being made to assure me that this would not happen again, as my partner and I were VERY upset that our personal banking information had been given to my Ex- and what the bank was prepared to do to make amends for their greivous error.
they said "sorry".
About a month later, I had, over the course of a weekend, made several debit purchases (about 10), and on that following monday, a check that had being held by the party to whom it was written was deposited and debited, causing an overdraft.
Rather than debit the purchases from my account in the order of which they were received, Banknorth debited them in order of largest (purchase) to smallest, debiting the check deposited Monday before debiting the puchaces made on the preceeding Friday, Saturday and Sunday, creating an overdraft log of ten items, creating a fee of $35.00 each, so that, by the time I deposiset my paycheck in the amount of $384.11, my total fees were $350.00!!!
I am a mother of two small children, and I only get paid twice a month at a salaried amound, so every paycheck is the same, and I was financially ruined for the next fifteen days, forced to live off of the $34.11 that TD banknorth "generously allowed me to deposit" from my paycheck.
I have now begun the process of changing my bank to the Vermont State Employees Credit Union, and I will never, ever, suggest that anyone be an account holder at TD Banknorth Vermont!!