TCIM Services / Terrible company
I was terminated, on Monday, 4/29/02, after 15 months employment as a telemarketer, from TCIM Services in Norman, Oklahoma. I am 49 years old and received my one year employment raise, of 50 cents an hour, in February of 2002.
I was terminated after already filing 3 EEOC complaints against TCIM, over the course of almost a year. My first 2 complaints on TCIM resulted in me obtaining from EEOC 2 letters granting a 90 day right to sue in Federal Court, but I did not pursue the matter, instead hoping things would improve. The initial complaint was for sexual harassment.
I filed my third EEOC complaint, filed in March 2002, against TCIM for retaliation (thus I was fired after this complaint was filed and TCIM had been notified of the complaint) and I am in the process of filing another complaint for retaliatory termination after discussing latest developments by phone with EEOC.
I also documented a musculoskeletal disorder complaint (the ring and little fingers on my left hand became permanently numb) most probably due to holding the handset, because TCIM was too cheap to buy mouthpieces for the headsets so we could all use the headsets. Numerous other TCIM employees have complained of the same ailment.
TCIM refused every request (documented in correspondence to EEOC) I made under the Freedom of Information Act, to provide me with copies of spurious TCIM write ups (saying it was against company policy) and fired me for tape recording (TCIM tape recorded our sales and sales pitches and should have been well aware of tape recording laws and my legal right to tape record TCIM) TCIM reprimands and harassment and answering my fellow employees' questions about my problems with the company and my EEOC complaints. By telling me I could not tape record, TCIM managers violated State & Federal tape recording laws and my civil and legal rights.
I would appreciate your comments. I have on tape the TCIM Branch Manager telling me I am being fired for answering employee questions about my problems with the company, talking to employees badly about the company and for continuing to tape record on TCIM premises after I was first warned not to in January of 2002.
I had great work attendance, good sales and received several sales awards, 3 of which I retained for documentation purposes. Needless to say, TCIM has a very heavy turnover. -----
I forgot to mention that TCIM deceives their telemarketing clients by having the telemarketers use 'short scripts'(written by the telemarketers or TCIM) instead of the client approved 'long scripts' the clients provide and contract to be used. During client visits to TCIM and even during long distance client telephone monitoring sessions, the telemarketers are ordered to go verbatim using the client provided 'long scripts' as long as the telemarketers are subject to client scrutiny. As soon as visiting clients go to lunch or leave TCIM premises or hang up on the monitoring phones the telemarketers are told to revert back to the 'short scripts' because 'short scripts' sell better.
Friends told me the Oklahoma State Attorney General made some comments on television news broadcasts about 'short scripts'. The friends did not hear if he said they were illegal. I am wondering if fraud is a possibility in TCIM lying to their contracted clients about how these 'long scripts' are supposedly always used?
Drug use is prevalent at TCIM as well, among supervisors and general workers especially. Reference USA listed corporate TCIM headquarters as TCIM SVC, 1011 Center RD #403, Wilmington, DE [protected], phone number [protected], Fax [protected], toll free [protected] (this is the correct company controlling Norman TCIM as I have faxed them repeatedly and in response received phone calls from the TCIM Human Resources Executive Linda Schellenger, while I was at work) and also listed estimated sales for 2001 as $20 to $50 Million!