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TBDress.com / prom dresses

Contact information:

I ordered 2 prom dresses for my daughter. They came and were way too big and of poor quality. We tried to return them and they do not honor the return policy they have on website. They said they would give 40% refund. I sent the items back and they have received them and still no refund at all. You can not speak to a person. The emails are worthless.

My order number was 2573042.
Date was March 2017
UPS tracking number for return: 1ZX7803R0337671697
I would like 100% refund since items have been returned.

  • TBDress.com Customer Care's Response, Mar 29, 2017

    Dear Customer,

    We are so sorry for all the inconveniences. Our Customer Service team Manager has contacted you regarding your issue. Please pay attention to your login email inbox. Any questions, please feel free to contact us at [protected]@tbdress.com. Thank you.

    Best Regards
    Tbdress Team

Md
Mar 28, 2017

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