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2.0 93 Reviews

TBDress.com Complaints Summary

22 Resolved
71 Unresolved
Our verdict: When using services from TBDress.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TBDress.com reviews & complaints 93

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C
7:32 pm EDT

TBDress.com (40) women vintage lace up european style bandage above knee boots

The Item I purchased was not the item I got. I sent messages about the item, I sent messages about the problem with quality, I asked for refund, I ask to send them back, I kept sending messages and text and tried calling and no response. I was scammed. I added pictures the first one is what I ordered the others are what I got. In the irst pic you see Black boot mahogany brown leather boots with leather thick laces and what I got was pleather paper glued flat laces black and grey that wont stay on boot or tie. On a grey and brown boot that is cheap.

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J
2:51 pm EDT

TBDress.com tb dress is a scam and will not refund my money!

TB Dress is a scam and will not refund my money. I purchased two evening gowns from them and paid over $250.00. I measured myself prior to ordering and compared my measurements to their sizing guide for each dress and ordered accordingly. I also chose burgundy as the color.

I received the dresses over a week ago and they are nothing like they appear on the website. First the dresses are way too small that I cannot even zip them up. I used their sizing chart and measured myself correctly but the size I received does not fit. Secondly, the color burgundy that I ordered is not as represented on the website. Also the dresses reeked of chemical dye. When I opened the bag the smell of the dresses was terrible. Additionally the material of the dresses is cheap andnot as described on the website. Also the beading on the one dress looks completely different then the website. They portray a luxury dress on the website at reasonable price but ship you a cheap piece of garbage.

There is no phone number to reach this company. You can only submit complaints via the customer service email. I sent an email to customer service listing all the complaints and requesting a refund as I am completely unsatisfied with the produce not to mention it doesn't fit. I requested they send me the return shipping address and instructions so I can return these dresses asap for a refund.

Well ever since my email I have been going back and forth with customer service. They refuse to send me the return shipping instructions and info. They requested pics of the dresses which I sent showing they do not fit. Then they told me their sizing guide is correct and I measured wrong, which is not the case. Then they want me to take pics of the dress in all different lights, etc.

This is completely ridiculous. I have been going back and forth with the for over a week and no matter what I say they keep responding with the same basic email telling me color looks different in all kinds of light and that I measured wrong. They refuse to provide me with the return address and instructions. I want a full refund and they are refusing to provide it.

I also paid with paypal and filed a dispute with paypal as this company is a complete scam. Their website lists the below reasons to request a refund and my complaint falls into all those reasons yet they will not provide me with return shipping address or RMA number.

1) Dresses do not fit and I ordered using their sizing guide and measured myself correctly.
2) colors not as described.
3) Material quality does not match the description. Material is cheap and reeks of chemical dye. The dresses smell so bad you cannot even wear them. The smell is overpowering.
4) ITems not as described. Items are CHEAP and not luxury dresses at reasonable prices. What seller does not tell you is that the dresses are MADE IN CHINA AND SHIPPED FROM CHINA. The quality is poor and not at all like described on the website.

This company should be removed from the internet and investigated. They are ripping off consumers. I want a full refund from this company.

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J
4:10 pm EST

TBDress.com blue jean american legend fashion jacket with sherpa lining and sherpa collar.

I placed an order for an American Legend jean jacket. The order was for a mens' large. However, I did not know it was from China and a male large there is the equivalent to a medium although it fit like a small. Also, all the photos of this jacket and others like it, look long, like a three quarter length jacket. But when I actually received it, it was a short trucker size jean jacket. So, I have been trying to return the jacket for the correct size or to get my money back without any success.

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7:14 pm EST
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TBDress.com delivery of goods not fit for purpose

I have ordered a jacket from TBdress. Prior to ordering I meticulously checked the size guide to ensure that what I ordered was correct. I also checked my measurements with a local tailor to make sure that everything was ok.

When my jacket arrived it was almost hilariously disproportionate! So much so that the sleeves only came down to my elbows. I say "almost hilarious" on account of the intransigence and downright mis-information I had been given by customer service regarding delivery of my item. To say the least, the customer service I received at this point was misleading. I was offered a credit of $5 dollars for the inconvenience and delay.

I contacted customer services to explain to them about this debacle, to be informed that the item could be returned and a full refund made for my item, however I would be liable for shipping costs.

The jacket cost $44.46 and delivery was a further $9.97 for shipping for a total of $54.43.

After explaining my tribulations to customer service, they kindly offered me a gesture of goodwill of $10 plus the afforementioned $5 for shipping delays. For a total of $15. The conditions of this being that I keep my presumably fashionable shortsleeve, badly made jacket without returning it.

Again I might find this humourus if it weren't for the fact that after any credits or goodwill, I would still be out of pocket for $39.43 for the most worthless, unusable garment I have ever had the misfortune of setting eyes on.

It has been explained to me that nothing further can be added to the offer that had been made regarding $15, citing that the cost of labour and manfacturing must be taken into account.

After considering this carefully, I think that you and I can both agree that the reason companies use manufacting partners in Asia is because goods can be produced at a fraction of the cost with minimal labour fees. The term "sweat shop" comes to mind when I mull on this fact.

Frankly I would find the offer of $15 laughable if I weren't so annoyed and irratated with what has been the worst customer journey of my entire life.

I will return the jacket in line with the policies of your website which I have examined closely, meaning I will be refunded the $44.46 for the full price of my item.

As a resoltion to my complaint, I want your company to reimburse me for all the shipping costs I would have incurred due to this farce. That being the $9.97 for shipping to my home and also any shipping costs that would be incurred for sending the item back to wherever is it that people actually enjoy winter jackets but also like to have cold arms because of curtailed material on their appendages.

If you cannot aquiese, please provide me a detailed description of your full complaint process, so that I may escalate my complaint to the next level.

I understand the laws and legalities of how your company conducts itself internationally and find it ironic that any sales made outside of the US are governed by Polish law.

The irony is that I in fact am Polish, and am familiar with the governing body "Rzecznik Finansowy" or financial ombudsman.

Looking through the multitude of unhappy customers which have posted and complained regarding the same or similar issues, I would be extremely surprised that no one would have been in touch with their office.

In short, as mentioned, I will return my item unused and unwashed in original packaging for a full refund of the item.

I want to be reimursed for any and all shipping costs incurred.

I also wish to be provided a reference number for this complaint and an explanation of your full complaint process and details of how this matter can be escalated if I remain unsatisfied.

Lastly I would add that I do not wish to keep my item which is completely useless and the worst quality I have ever seen. I cannot wear it, and there is not another person in the world that I know who would be satisfied with it.

My order number is: 9242117
Sub order number: 9541693

Thank you
Kind regards
Danuta

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1:05 pm EST
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TBDress.com order placed and return ripoff

I ordered a dress for my daughters wedding. It was not a specially made dress. In retrospect I should have called and asked about the return policy. I got the dress. That very same moment, while at work, I opened the dress. tried it on and it fit horribly at the bust and shoulder area. I have attempted to return it. I have had to send several emails. I have been told that they will keep 40% of the costs, I have to pay to return to China, as it cannot be returned to their US base. They cannot forward me the return info original email. So deceptive. I don't know if this website can be trusted. I just hope i get my money back, even though, the gal said that the dress would not be resold. I don't see why not. It was just tried on and never actually worn more that 5 minutes as that is how long it to open package, get undressed. try the dress on, and realize that I had to be an amazon to fit in it properly. I hope that you will reply and address this complaint.

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R
10:30 pm EDT
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TBDress.com scam site

They literally only take your money instead of delivering your item. Please do not buy from here it will save you the struggle. I never received my order and I constantly try to contact by call and email but nothing. They usually come up with an excuse by giving you false tracking information saying it will get here by this day but never did.
Order number: 9094045
Date: August 9, 2018
Status paid
But shipment is a no go still even though you are charged for shipping

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Update by Rosari
Sep 27, 2018 10:36 pm EDT

I never got my order so don't buy here they just take your money. As for contacting them is a struggle. You call and they say leave a voicemail with order number we will get back to you but they never do. And for the emails they make up something to get you to back off by giving you false information. I never got my order so don't order! Waiting for my dress and or refund

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3:03 pm EDT

TBDress.com Returned Item

Your Administration elects to give me $39.00 I have paid $80.00 in shipping they stated it SMELLED well that would be from yous as it was not in my house 20 mins, This is not except able, they did not even contact me to state they had it. I want a full refund as you owe me my hard earned money, or I will be writing reviews for your company and awful long time 157.00 dollars worth.

CONTACT US
+86-29-[protected]
[protected]@tbdress.com
Message Us
MY ORDER
Order Number

3295780

USD $157.99
[protected]:24:15 Paid

The Colour was wrong!

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Update by Cathy Darbyshire
Aug 10, 2018 7:47 am EDT

TB DRess has agreed to a full refund, so that is AWESOME, I would than recommend them as they stand behind their products.

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T
7:37 am EDT

TBDress.com tbdress is a scam

I have order 4dresses on TB dress 38days ago.
The gave me two delivery date that they were unable to meet. Now they are unable to provide me New dates and say they will only refund 50% if I cancel my order.
Meanwhile I have order items from order international online store and receive them with struggle.
TB dress is a scam !
My view, this company should be taken off the internet.

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ShakiraBrien
, US
Jul 22, 2018 8:36 pm EDT

Hi,
Sorry to hear you had some problems with your order.
Our representative will send you a full refund, it will take around 3-10 days that you can get the money, this mainly depends on the processing speed of your local bank. Sorry for the inconvenience.
Any other question please mail us via sns@tbdress.com.
Have a nice day!

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S
8:38 pm EDT

TBDress.com clothes

I ordered a dress online and like for 3 weeks I haven't even received a shipping notification. It just says paid, what does that even mean? TBdress keeps you really in the dark, DONT buy here. I cant even contact them.
It didn't even tell me that I how long it would take, yet they took my money. Will I ever get my dress? Is it out of stock? Give me something! Geez, be wary of TBDRESS.COM

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ShakiraBrien
, US
Jun 10, 2018 9:55 pm EDT

Hi,
Sorry to hear you had some problems with your order. Could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbdress.com and I believe your problems could be resolved soon under my help. Have a nice day.

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S
7:05 pm EDT

TBDress.com a yellow blouse with a big flower

I ordered a blouse over 2 months ago and has not received it yet. The money has been taken out of my bank account. I've constantly been given the run around when i send a message inquiring about my order.
Order # 3215061 tb #[protected] angeline scroggins order date 3/18/2018 a yellow blouse with a big flower on the right side. Please send my order. I see other items that i would love to order, but with handling business like this i will not order.

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ShakiraBrien
, US
May 20, 2018 9:08 pm EDT

Hi,
So sorry to hear you had some problems on your order and I could see you order has been shipped out on 12th, May and you could login to your account to check the details. Also I believe you have received tracking information in your register email box an**l*n**cro*g**s@yahoo.com. Our representative will email you shortly to inform you order details also, please don't forget to check it. Any other questions, you could also email us at sns@tbdress.com. Have a nice day.

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L
9:23 pm EDT

TBDress.com shoes

I order over $100 worth of shoes not including $100 in shipping because they sent the wrong shoes and made me pay the return shipping here it is two years later and I have still not received one pair of shoes from them now they are saying the shoes are out of stock and I have to pay more of a price difference for different shoes which is not my fault their out of stock after two years that they didn't return the shoes and I have emailed them a million times but the representative that emails me back keeps sending the same message back over n over and will not fix the problem so I ask for a different representative or a manager but still Amanda the representative will not connect me to someone else and keeps sending the same email I think she may be the only person who works there and she's very ignorant this is a store in China so there goes calling them this is the worst online store ever and o wouldn't recommend anyone buying from them they are a thieves and frauds they will steal your money and act like they don't understand an email horrible horrible place
Lisa Hendricks

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ShakiraBrien
, US
Apr 08, 2018 8:38 pm EDT

Hi,
So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? Or you could email us at sns@tbdress.com for any questions. Have a nice day.

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S
5:13 pm EDT

TBDress.com scam. do not buy

Tbdress popped up on my fb feed. Looked decent so I ordered clothes on March 3. Money debited from my pay pal account instantly. It's March 21st and I havent heard a peep from them. Ive ordered many products online to know it shouldn't take this long. The company is international and I had a gut feeling it was a scam but I went along anyway. Im not even going to continue to deal with this foolishness. I work too hard for my money. Called pay pal to start the dispute process for my refund. My next call is my Bank. Much success to everyone!

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ShakiraBrien
, US
Mar 21, 2018 9:19 pm EDT

You may send your order number or register email address to sns@tbdress.com to get help, thank you.

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L
7:09 pm EDT

TBDress.com clothes

To whom it may concern I am very unhappy with this service.. The quality of the clothing wasnt good. This is the second time im ordering without getting all my products. There is like ten items missing from my order I only recieved 3. This is a very big inconvenience to me. The first time I ordered two items were missing and I still dont have them yet and I am not ordering from this site again my tracking number is 6676486

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12:30 pm EST
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TBDress.com Horrible shipment practice and customer service response

I am not happy with TB dress service delivery. I ordered an item on 1/9/18. It is now 2/4/18, and I am still waiting for this product to arrive from TB dress. I received a bogus shipment notice informing me that the item left China and was shipped out on 1/31/18 (3 weeks after I placed the order). It is 2/4/18 and I am still waiting for the delivery.

I have contacted [protected]@tbdress.com and get no response emails. I called them at +86-29-[protected] and no one answers.

TB dress are rip offs. They take your money and you get no item that you paid for. They should be banned from doing business.

If I finally receive this item from TB dress, I will never order another thing from them ever again.

I have ordered things from China and other countries before and it never took this long to get any item that I ordered from them like it has from TB dress.

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10:35 am EST

TBDress.com jh-[protected]

I ordered a Royal Blue beaded gown. When I open the package I discovered a gown of a different color. I have called the number listed no result. I have attempted numerous times to contact this company. I've attempted to resend the dress however I cannot find a return address or policy. How can I get my money back
Artheria C. Morrell
212 Clearpointe Dr
Vallejo, Ca. 94591
[protected]

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10:09 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

TBDress.com returning an order/sub-order

I received my 2 pair of shoes on November 6 and promptly reviewed them. I decided to keep one pair and return the other as they just did not fit and I did not like them. I sent an email to TBDress as directed by their return procedures November 7 and still have not heard anything back from them. There is no US phone number for me to call or I would have already called to find out how to return my item. The order number is 2927832 and the sub-order number is 5777812. If I had known that I could not actually return an item, I would never have bought from them! I will be putting a statement out of facebook, twitter and Instagram to let people know what is actually going on if I do not hear something within 2 days!

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Update by kssacco78
Nov 16, 2017 3:45 pm EST

Issue Resolved

Update by kssacco78
Nov 16, 2017 3:44 pm EST

My Return has been addressed by TBDress.com and I have been offered my refund.

Resolved

TBDress.com contacted me via email to have my order returned and refunded.

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J
5:17 am EDT

TBDress.com could be better if they cared

Never purchase anything from them.
I got a terrible item with a horrible quality. Made of a cheap material and sewed by blind mice. Of course, I was completely dissatisfied and called them to find out what I should do to return this piece of crap. They only said they can't help, it's a well-known issue and many customers just go and resew items. Kind of it's a normal practice. I am very happy for your spineless customers who prefer to spend more money on getting a tailor, but I am not one of them. So refund as soon as possible.
And oh, I don't need your stupid advice, ok?

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11:23 am EDT
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TBDress.com how to return an item

I finally got my order and the dress just does not fit proportionately to my size at all. There are no return instructions and the website provides no U.S. phone number. I sent an email first thing this morning but have not had a response as to how or where to send this back. I am giving them the benefit that there is a time difference but am very worried how hard they have made this and then giving an return policy of 15 days.
My order number is: 2893480
sub-order is 5706306

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Update by Vernon Peterson
Oct 30, 2017 8:13 am EDT

issue is resolved

Update by Vernon Peterson
Oct 27, 2017 7:33 am EDT

The company has explained that the dress was custom made and it would cost too much to send back and they could not sell it again. They are willing to give me $15 and an additional $30 and just keep the dress. The cost of returning would put me out about as much as the difference. So that is what I agreed to. Waiting for refund.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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3:12 am EDT

TBDress.com how to return?

No return instructions are given. I have no idea what to do if for some reason I didn't like the items. Unfortunately, their service is not focused on north american customers, so each time I call them they are unavailable because it's night out there. Tried to call in the afternoon their time - same situation.
Like I said I would like to return my dress, that has a big hole on the back. It's a clear defect and I am not going to give up.
There's no clear information on your website. Please, answer me and give me the further instructions. Thanks in advance.

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2:52 am EDT

TBDress.com bad service

I ordered three dresses from them. After receiving them I realized that all of them were impossible to wear. They were a smaller size and made of cheap materials. To wear them I had to alter everything and resew them. You know, I wasn't going to spend my money on that.
Decided to send them back, just needed to call them to know how to do it and where to send them. They only said they won't refund in full and didn't give me any information about their address. Now I have no idea what to do with these dresses and how to find out their address, it's not shown anywhere.

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sherry001
, US
Sep 19, 2017 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
So sorry to hear you had some problems on your order, Could you please let me know your order number at sns@tbdress.com so that I could be able to help you? Thank you so much and looking forward to your reply.

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