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2.0 93 Reviews

TBDress.com Complaints Summary

22 Resolved
71 Unresolved
Our verdict: When using services from TBDress.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TBDress.com reviews & complaints 93

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5:22 pm EDT
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TBDress.com don't buy from tb dress!

The dress I ordered was NOT the size stated- there was over 3 inches difference what the company stated the measurements would be. I could not zip it up and there was not enough fabric allowance to have it altered. I sent images showing the measurements and they "disagreed" with what my images showed and refused to refund! I have never had the difficulty dealing with a company like I've had with this one, and I've ordered online clothing plenty. The only concession they made was to give me a 'generous' discount of $15 dollars on my next order. It seems you are at their mercy in a disagreement. Believe me, there will be no "next order!" DO NOT BUY from this company! I wish I had done my homework on them, because this seems to be a real issue with them.

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8:32 am EDT
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TBDress.com cannot get refund

DO NOT use TB Dress company. I cancelled my order 14 hours after placing and cannot get a refund - reading reviews the quality is awful - they begged me to still take the dress and that I would be charged 10% of product price less shippling - it hasnt even been made yet. After informing them I did not want the dress, please process my refund - nothing! BEWARE OF SITE

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2:24 am EDT
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TBDress.com slow service

I ordered and paid for a prom dress for my daughter on April 15, 2012. TBDress's website stated that I would receive the dress within 8 days. I have not received the dress, I had to buy my daughter another dress. Prom was last night. I have sent numerous e-mails to TBDress, they state NOW that the dress is finished and if I want a refund, I would only get the s/h back. I unfortunately did not read the return policy or the numerous complaints beforehand. Planning on selling the dress when or if it does arrive. Hope his deters others from getting taken by this co.

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HoneyDress
Piscataway, US
May 13, 2012 4:49 pm EDT

Dear Lisa,
My name is Tony, from www.HoneyDress.com.
We are regretful for your last shopping experience.
We suggest that you can visit our site and experience our service.
We are devoting to provide best service, best dress to our customers.
If you have any questions, please feel free to contact me. Tony@HoneyDress.com
Best wishes,
Tony

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4:02 pm EDT
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TBDress.com can anyone help me in a way to cancel the ordered I made with this famous tbdress

Does anyone know how to cancel the dress or a way to get my money back I just bought a prom dress from that company and after all this I have been reading am really disappointed. I bought the dress on Monday 23 and I got the expedite shipping which they charge me more and the said that I would get in 2-5 days but nothing yet. I never thought this was a Chinese company I thought it was from the US, Other thing they sent me an email saying that I could keep on touch with my tracking number and I have been looking in the website and nothing it doesn't say nothing or gives me the tracking number I have call ups and other companies that they ship with but nothing they can't find anything. And the worst thing that my prom is in 2 weeks so please anyone if you guys know a way to get my money back I will really appreciate it

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6:07 am EDT
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TBDress.com quality

Beware! This company is awful. I purchased two dresses from this place. First dress was hideous. I tried to cancel the second dress because of the quality of the first dress and they wouldn't let me. Even after they failed to deliver the dress within the 30 days, actually it came two months late. Paypal would not let me cancel because it was 45 days past date of purchase. The quality looks NOTHING LIKE THE PICTURE. It's so bad it looks like a cheesy costume you'd see for Halloween. I'm $360 out and pissed.

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4:53 pm EDT

TBDress.com they really think people are that stupid to order from a fraud company twice

FRAUD Company! Don't order from here! They try to imitate dresses but they come short on the resemblance. If a company that has been doing business for quite a while and has a refund policy like this company, "YOU WILL NOT GET YOUR MONEY BACK!" No matter what you do. They asked for pictures, they gave me advise to resell the dress to someone else. I guess, I will be at the Sunday's Fleet Market selling their disgusting dress.

They offered me a discount on the next purchase, they really think People are that Stupid to order from a fraud company twice. LIVE and LEARN.

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Aderel
, US
Sep 11, 2012 8:06 am EDT

Hello, don't even buy anything from this site. Items are a total mess, fake dress and materials, without any quality and unwearable. Seller is a thief with a very bad communication . please run away from them.

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4:11 am EDT
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TBDress.com poor quality greasy marks on item

i too have been ripped off by tb dress who are not based in USA at all they are from china, i had to chase it to the airport as it was not delivered to my home! when i opened the parcel there were greasy marks on the sleeve of the jacket and it is very badly made with threads hanging out everywhere the seams are very poorly made and basically its a poor copy of the website advertised outfit, their customer services are very rude they only answered me when i was tracking the item, they do not give refunds these people need to be stopped really! I usually check out all online purchases and wish i had for this one but they looked very professional and i loved the picture of the dress and jacket, it does kind of look similar to it but i certainly would never wear ! please do not buy from them you will be disappointed and out of pocket! i would send a photo but i am unable to load more than 2mb

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12:22 am EDT

TBDress.com the return policy is extensive and difficult

This company is a total scam. I ordered a dress in December of last year. It arrived but was ill fitting. The return policy is extensive and difficult. I completed each and every requirement posted on the list of returns. I then was offered first $35 then $50 to keep the dress. I refused and was given permission to return the dress. I sent the dress back and heard nothing. Finally Tide Buy emailed me and told me I was not a customer and my receipt number did not exist. I now have no dress and no refund.

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Thrilled in Florida
Orlando, US
Apr 14, 2012 11:46 am EDT

TB dress for my bridesmaids were beautiful xactly like picture 7 of them all alike in 6 weeks time

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9:07 am EDT
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TBDress.com scam dresses

Horrible! Horrible! Horrible!

Dress was a total scam. Here is a pic of what we ordered ($300) and what we received. Do not buy from this company. You will be sorry! Your only recouse will be opening a dispute with your credit card company. Beware!

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Lisa Dickinson
, US
Aug 30, 2015 12:14 pm EDT

Buyers beware! I always look at the reviews and comments before I decide on an online purchase with a company I have never heard of. Not a single negative review on the whole site concerning sizing, quality, etc?!? The whole site is extremely filtered with the reviews with a positive review posted here and there every couple of months (and in most cases, horrible English...) Definitely a scam. It reminds me of those Halloween costumes where the picture on the package is not even made of the same material and quality as the costume within and yet they are charging $60+ with very manipulating photo shopped shots. Glad I was able to figure it out before making a purchase!

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Reviewer16092
,
Aug 25, 2015 9:21 am EDT

I ordered 2 dresses and it took 8 week to receive. They also delivered to the post office which was an extra charge. The quality is shocking and I have repeatedly requested a manager call me. Poor quality liars!
Where do we report this ? They should be closed down!

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Gerrie2514
, US
Jul 09, 2015 6:36 am EDT
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I wanted to order; but reviews/comments are terrible. I don't have money or time to waste!

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LDegezelle
Mankato, US
Sep 30, 2013 6:50 am EDT
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BUYER BE WARE! I truly wish I had done my homework. I bought a mother of a bride dress...suppose to be a happy occasion, right?!. Dress came with defective zipper, poor quality fabric and stitching. Not what I was (or thought I was) buying. Tried to return it. Got multiple emails from TBDress telling me "Oh no, you no want to report us"..., even sent pictures, and told them I would be reporting them to PayPal, Better Business Bureau, Etc. Had the gaul to tell me... "OH that not what you want to do."... " We work out between us, "... " you go get zipper fixed and all be OK right?!?" Now only get there bogus dress sale emails to add insult to injury. WHAT A FLIPPIN' SCAM! Sadly I had not checked all the complaints and reviews about them. Can't believe they are even allowed to do business! Totally CORRUPT! Totally a scam company. BUYER BE WARE! SCAM SCAM SCAM!

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jules grange
De Winton, CA
Apr 19, 2012 4:00 am EDT
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i too have been ripped off by these people who are not based in USA at all they are from china, the item they sent has greasy marks on the sleeve of the jacket and is very badly made with threads hanging out everywhere the seams are very poorly made and basically its a poor copy of the website advertised outfit, their customer services are very rude and they do not give refunds these people need to be stopped really!

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4:32 pm EDT
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TBDress.com poorly made dresses

Don't buy from a site called TB dress. It's a scam. First of all it takes them forever to sen you the dress. According to their site it takes 22 days, when it actually takes 60 days. Once you get the dress you will cry! The dresses are suuuuper cheap, poorly made, mine was stained, and the sizes are completely off! You will hat it. The cheapest dresses I have ever seen in my life. Not worth it at all.

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3:04 pm EDT
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TBDress.com poor quality

We purchased a dress for my daughter for prom. The quality was very poor. There were at least 4 areas on the dress that were poorly sewn and it was very noticeable. There is no way she can wear this dress in its current condition. I sent pictures to TB Dress so that I could get a return authorization. They offered to give me $10 refund and a discount on a future order, stating that they had put so much time and money into making it and that was the best they could do. I have sent at least 4 emails requesting a refund and have received the same response each time. This company is a sham. DO NOT order from them. Pay a little extra and get a decent product for your money.

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Trud
Chester, GB
Jun 26, 2012 11:25 pm EDT
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I ordered and paid for a dress, it said it would take a maximum of 15 Days to make. It has now been 21 Days and it is still not finished or been dispatched. The dress did not arrive in time for the event I ordered it for. Company are ignoring my e-mails, won't issue a refund. They are a total rip off. NEVER buy from TB Dress

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JREILLY
Apollo, US
Apr 19, 2012 10:57 pm EDT

YAH going through major pain of getting my money back on a prom dress that is not as it is pictured. Over half of the sequins on bodice missing & they say it was the lighting when picture was taken. WRONG! Total rip off & misrepresented dresses. they're made in CHINA so you can just imagine. Hope you can get a dipute through your ccd company. i'm still working on mine, currently they only want to give me $20 for a $200 dress! good luck. SEE ATTACHED PICS. DO NOT BUY FROM TB DRESS OR TIDEBUY. THEY'RE THE SAME COMPANY!

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linda struthers
Alloa, GB
Apr 03, 2012 4:52 am EDT

i bought my daughters dress from tb for her prom, sadly its very poorly mad, e there is no way she could ware this dress, so i am going to return it. It also has got alot of stains on it as well ..

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9:09 pm EST
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TBDress.com different style dress

Tbdress is SCAM. Please do not order anything from them. They are FULL bunch of LIARES. have ordered a dress for my wedding, which was on February 14th and I have received it on February 21st. All dresses on the pictues look very beautiful, but the reality and truth is absolutely different. Even though you let them know you wedding day, they will be promising to send your dress on time, but you will never have it on time. So, please do not trust and not believe them. The main problem is that they are in China and you can not do anything about it. If you want to return it, you will never get the full refund, so forget about your money. Finally, I had to go to a store to buy me the wedding dress because I could not wait longer.

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bellybone
, CN
Feb 24, 2012 6:51 am EST

Hello. I have purchased my wedding dress from Peridress. I love it so much. It almost same as the picture. Their custom service is also excellent. I will purchase more dresses from Peridress in the future.

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callin69
, CN
Feb 23, 2012 11:11 am EST

Yes, Peridress is an excellent website for you to purchased dress. I ordered the wedding from Peridress mainly for the guaranteed quality and best prices. It is an online dress shop with seven years history, I just told myself I should do the choice in the seas of different styles and designs, whose price framework is 100$~500$. I received the package in 6 weeks afterwards the order was placed online. I was timely informed where the step was during the order procedure and dress manufacture. Everything went smooth.I tried on the dress to find what it looks like. Absolutely beautiful and perfect fits, especially of the costume jacket, I couldn’t cheat myself to say! The shopping experience shew me more trust in online dress shops! I will be back soon for another evening dress should be prepared in one month! Thank you, Peridress.

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panada
Harbor, US
Feb 22, 2012 7:49 am EST

I also have purchased my wedding dress from Peridress. The dress arrived in time, and fit me perfectly. I will purchase more dresses from Peridress in the future.

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9:03 am EST
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TBDress.com dress quality and design not same as photo

copy of mt complaint to them. - TB dress site is not allowing me to send photos. "Again - I am submitting the dress I ordered is not the same as the picture. the beading is much wider and not the same. The proportion of the beading is also not the same as in the picuture, the beading around the waist is much closer to the hips and that is what I was expecting. With this dress, the beading is above my belly button about 3 inches. I can see where stitching was removed and some of the embroidery around the breast is above the material and it sticks out. The stitching is visible in the front of the dress and you can barely see the beading/embroidery design. it was much nicer in the photo of the dress. I ordered it because I thought it was more unique.

the color that is in the photo also does not seem to be the color of the dress, but I should have paid more attention to the color chart. But clearly the dress was not made to the specifications of the dress in the photo. I ordered a jacket and I like it very much, and the gloves I ordered are really ivory. I would like to return the dress for a full refund and part shipping." Shipping was good, probably because I paid for expedite - too bad the dress is not the same.. Beware - make sure your look at color chart too that was my mistake, but the dress is very different in design than what was in the photo that helped me make my decision to buy..

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Laveka Dowdle
, US
Jan 05, 2019 9:16 am EST

I ordered a dress the week of Nov 17 and I still haven't received my dress. Maybe I need to get in touch with Better Business bureau! Y'all are ripping people off!

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Ann Widenhouse
, US
Oct 31, 2018 5:27 pm EDT
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Says my order is complete but I have not gotten anything. I have already emailed you . Someone needs to contact me. I did not receive my order.

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Mrsbatey
, US
Oct 15, 2018 7:44 pm EDT

I have ordered two dresses for my Wedding I haven't received them yet and been over a month. Every time a call number not in service. give me a run around about my Money I am very hurt I would never use this website again

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Dree Heart
, US
Sep 11, 2018 5:48 am EDT

I ordered a dress from tbdress. It was a sleeveless pink dress. I still have never recieved the dress. The company refuses to get back to me and they took my money and ran! Every time I try to contact the company they do not respond!

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Sandra Stafford
, US
Sep 05, 2018 11:42 pm EDT
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order number #2988320

purchase on Nov 7.2017, my number is [protected]
I am requesting an refund due to I don.t need the items anymore so please send my refund asap

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Anh Bao Huynh
, US
Sep 02, 2018 1:16 am EDT

I ordered a few clothes but there are four of them i am not happy about. However, when I tried to contact them about returning there is no answer to my question. I tried to email, live chat, and messenger. They just told me to contact human service but there is no US phone number. They just try to get money from us. Not recommended.

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Maritza Pivaral
, US
Aug 14, 2018 5:07 am EDT
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I ordered a wedding dress in June 4th. Then I cancelled in June 5th with the 24 hours policy cancellation. TBDress did not want to reimbursement me the amount of $160.54 to my credit card company. I submitted a dispute against TBdress and they haven't responded to capital one agents. Has been pass 2 months and TBdress is avoiding contacted us.

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Geneva Miller
, US
Nov 25, 2015 6:57 am EST

I ordered multiple dresses from TB Dress which took a month to arrive because they ship from China; a fact they conceal. The dresses were cheaply made as is alleged by multiple persons on this site. The clothes were maybe HALF the size I ordered. The skinny pants were beautifully made but they were a medium at best and I ordered the largest size they made just in case. The good news is I paid with Paypal who reversed the charges but it took persistence and I was offered $10 and then $20 by TB dress as a stall tactic on a $135.00 dollar order. Did I mention that the information on the packages is in Chinese and so cannot be put back in the post for a return on this side of the Pacific? Of course I asked for return information. They failed to provide even that.

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Paulagirl1234
, US
Sep 17, 2015 1:33 pm EDT
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I also bought $100 worth of clothes, they were so small and the fabric was cheap nothing like the picture. Im still trying to get a hold of them a month later.

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disappointedand ticked
Cleveland, US
Mar 12, 2014 2:54 am EDT

I ordered swimsuits...didnt receive two of the three and they are totally cheap. I would not wear them out in public! I tried to open a dispute but the website wont let me. DONT WASTE your money on these products!

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