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The good, the bad, and the ugly - discover what customers are saying about TaxiPass

Welcome to our customer reviews and complaints page for TaxiPass. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TaxiPass.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used TaxiPass's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with TaxiPass, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with TaxiPass. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
R
7:18 pm EDT

TaxiPass driver fraud

This is obviously a set up. I was handed a paper saying the ride would cost $61 not including tolls and tip. The drivers collude to rip you off. My driver said he had no money for the tolls. I gave him a 20$ finding it starnge but...what the heck. When we got close to the address he pretended not to know where it was (corner of 102 and broadway in Manhattan) and finally I had to guide him with my GPS...When we arrived he did not have change from $80 (I wanted 10 back) so insisted I pay on the app. He took close to 5 minutes setting it up finally handing it to me only showing the signature...I said I cannot see the amount. He said that was the way the app worked so first I needed to sign then I would approve the ride and add the tip. Needless to say the amount showing was 25, 50 more than I expected...instead of $61 it said 81.06... and there was no way to change it. It showed the toll charge of 15, 50...when I asked for my $20 back he said that I never gave it...
It is illegal to be forced to sign without seeing the charge and he stole my $20.

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M
5:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TaxiPass They stole my money and charged my card of 155.50 $ instead of 90$

Hi, my name is Maria Gaia Vernaglione and yesterday night I took a cab from Newark airport to Midtown Manhattan. The ride was supposed to cost $60 plus $20 of tollroad and $10 tips which means $90 total. After I arrived home I received a text with saying that my card had been charged with $ 155.50. The number of the cab was 139 and It was around 11 pm when I took it from the airport to go to Manhattan. I read they do that all the time but that's unbelievable. Please, I require a refund as soon as possible because that's a frode. Thank you, Gaia.

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G
6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LETTER TO CEO OF TAXIPASS July 20 2013 Jason Diaz, CEO Taxipass 129 W. 29th St New York, NY Dear Mr. Diaz, I have called four times this afternoon to file a compliant and no one has called me back yet. Saturday, July 20 at 3:30 pm I walked up to the taxi kiosk at Terminal A in Newark Airport and requested a fare price to Staten Island. I was told it wa...

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