TataIndicom is one of the waste provider and customer support i have seen. They are the waste people in time support. This sentence I'm saying from my situation at present. I have applied for a tataindicom BroadBand connection on the middle of june 2007. Customer executive came to my house and taken 4496 rupees. And he told me within a week the connection will be up.
For taking money and cheque, they are the good people. My cheque was debited from my account within a week. But i didn't got my connection. I have applied for Broadband connection due to my official work. Till now i didn't got the connection.
Then i thought of calling my executive who took my application form. That was one of the great drama i have seen. First he took my call and told i will make your connection within 5 days. Server has to become ready on my area. Now I'm asking one question to tataindicom management, without anything ready you people will take money from customer. Or you people don't have money to make your server ready. So for that you will take money from poor customer. After 5 day again i called that executive he wont pick my call.
If i call from my mobile. Then my great search started i have to call from outside. That time he did when call from that area he wont take his number. And if someone take also he is not here. Call evening 8. If i call evening 8 his mobile is switch off.
After this great drama i thought of calling tataindicom Customer support. I have talk to customer executive around1 hour. Regarding my connection. They told me "Your complain will be fixed within 24 hours" after this they are given one complain number. I have waited another 24 hours. No response or no call from tataindicom broadband. Like that i have go lots of complain number and i have called more than times to customer service.
My application form number is 1169218. My complain number are 2941618,3007534 one more is there. I don't have right now I'll give that one as my post to this message. Apart from these i have send 4 to 5 mail to customer support. They will say within 24 hours we will fix your problem.
Till now these are not given for me connection.Todays date is 22 july 2007. And they are taken application and Money from me 28 june 2007.
What a Great Great Great Great Support for Customer... Never go for Tataindicom Broadband connection in life. Still I'm waiting for connection. God now when i'll get a CONNECTION!!! I'm waiting for that Amazing Phenomena... called tatindicom broadband service.
MY application number is 1169218
My Mobile Number is [protected]
My Plan is Post paid Infinity 256
I have paid 4496 rupees.