TATA XENON 2.2 / unethical after sales

1 ZA Review updated:

Please could all TATA customers who have been treated unethically get together and as a collective stand up for our consumer rights by taking collective legal action. I bought a brand new TATA XENON 6 months ago (May 2012). It has been in 7 times for repairs and today has broken down once again (10 Dec 2012). I have sent 12 emails and made over 30 phone calls to TATA head office requesting that the vehicle be taken back and the deal cancelled with MFC. I was referred to the national after sales official, Mr Ismail Malick, by the dealer. Ismail malick has treated me with sheer dishonesty and lack of business ethics. TATA SA refuses to take the vehicle back in spite of repeated defects which now seem irreparable. Instead they very arrogantly referred me to the motor industry ombudsman of SA [MIOSA]. I lodged a formal complaint against TATA with MOI on 3 October and have had no feedback since. I think it is time that my self and others in the same situation stand together to make it clear to TATA that as SA citizens we expect our consumer rights to be respected. I have been paying my month;y installment to MFC diligently, but have got no joy from TATA head office, to settle the vehicle as MFC has advised me they should do. Please contact me [protected] if you can suggest a plan of action. regards R. Setlhare

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  • Ru
      Dec 10, 2012

    Please email rubinase : [protected], so we can look at taking legal action against TATA as a collective. Enough is enough.

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