Tata Teleservices Ltd / Payment denial and harrassment by tata tele services
I, Aseem Ahuja, am using a CDMA Mobile Phone [protected] for last 4-5 years which was purchased in my wife's name.
I would like to present before you the highhandedness of Tata Tele Services in regards to misappropriating subscriber's payments and then subjecting subscriber to harrassments to extent that the outgoing as well as incoming services being barred.
Tata Tele Services have engaged one M/s India Collection & Bureau Pvt. Ltd., B-1/637, Second Floor, Janakpuri, New Delhi – 58. to collect payments from subscribers. The Telecallers from such companies start calling you for making payments before the bill could reach you. On 20th February one such Telecaller called up and asked if she could sent the collector to collect the payment. Though the due date was 24th of February, we asked her to send someone immediately. We issued a cheque Number 722034, drawn on SBI, Shanker Road Branch of Rs 1098.00 towards outstanding of Number [protected] for which the collector issued her a reciept number 882820. The cheque got cleared on 23rd of February. To my utter disbelief the outgoing services of number [protected] were barred on 28th February 2008 without any rhyme or reason and without any intimation to me which resulted in great humiliation, harassment and frustration.
On persistent request from my side, to the customer care, by giving the details of the payment, the services of the mobile number [protected] were reinstalled on 3/4 March-2008 but again on 5.3.2008 the Tata Tele Services disconnected my number without any prior intimation.
I kept on calling and requesting the customer care to restore my outgoing but in vain. It was a shocking revelation that on 19th of March 2008 the Tata Tele Services distrupted my incomming facility too. Because I am into profession of rendering services, I was left with no choice but to kneel in front of dadagiri of Tata Tele Services by shelling out another 1100.00 (Rs One Thousand one hundred only) in cash on 19th March 2008. The amount was paid through recipt no 790790.
The outgoing and incoming facilities were immediately restored and I was relieved by having got my services restored. I contacted customer care, tried explaining that please rectify my account so that I do not face the problem again, despite asurances I was subjected to a rude shock on 28th of March that My outgoing services were again barred.
I decided to approach customer redressal cell to get justice. While I was in process of finalising a good lawyer and preparing a case, my incomming services have again been barred on 17th April 2008.
It is crystal clear from the above mentioned facts that there is a complete negligence, deficiency in service and dereliction of duties on part of the Tata Tele Services, who have disconnected my mobile services despite receiving the bill amount and knowing fully that the payment was duly encashed as the same was intimated by me.
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