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tata telecom services ltd / Wrong committment to deceive customers

1 India
Contact information:

Hello,

This is Jagannadh using a corporate connection with number [protected], my connection was a activated last month 18th, I never came across this type of customer service who deceive the customers. From the date of applying for the connection my problems started what they enquired an individual to give a connection I don’t know you people took one month for giving a connection to me which I needed where I have produced all the needed documents and registration money on the date of applying only… after delivering I was shocked that I have been deceived…



Actually I asked for an Samsung Duo set which came recently the agent told that am not eligible to that set why I don’t know… after wards I asked for an Nokia 6265 on for that he said there is no stock and when I asked which handset I can get for me he said Moto Razr is available… not known what are the features it have I asked him whether it has facility for an extendable memory.. he enquired and after one day he said yes there is extendable memory facility for it and so I opted for it… when the set has been delivered to me after one month I have realized that its not the one they committed …… from that day I logged so many complaints to the customer care and there the worst started for me …. Upto now I have logged more than 5 complaints regarding this and when I was asked to enquire in the office I went to corporate office of tata indicom, bangalore I was surprised to know that no one there does not know that they are providing corporate connection and for enquiry they gave me the zonal head number and asked to talk to her… for surprising the zonal head Mrs. Chitra Sundaram said that my complaint has been resolved… am paying 30% more price than the market price of the handset and am not getting what I need…. I mistake I have did is that I have gone for an EMI option.. and tell me what I want to do…



Some of the complaint numbers I have logged regarding this are



91785905

92375181

92925515

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