SUBMIT A COMPLAINT

Tata Sky HD / sound quality

"I have been a subscriber of TATA SKY HD service for approx 40 days. Since the very first day of viewing, I detected that the sound quality on non-HD channels breaks/distorts at regular intervals for a fraction of second. It is just like skipping of sound while playing a badly scratched audio CD. When I complained this matter to customer service centre, the technicians visited my home on two occasions and found my complain true. This led to the change of my Digicomp. Despite this, the problem still exists.The service persons also told that this problem can be a result of cloudy weather but this type of non-professional and lame excuses can't fool users like us.This problem occurs even on a clear sunny day. This type of technical snag is badly hampering my enjoyment of watching non-HD channels. However, this type of sound problem does not exist on HD Channels. Although the picture quality of non-HD channels is very good and acceptable. I had lodged this complain approx 20 times to the persons availble in the customer care service and all the time they make the bad weather excuse. Sometimes they advise to change the interconnect cable but this is not the fault of cables as this problem persists on both HDMI output as well as Stereo RCA output and i am using a very good quality of both the interconnects of very reputed brands. So, this couldn't be the possible reasons.

It is relevant to mention that when I discussed this snag to my friends who are the subscribers to the TATA SKY, they also reported this probem to me. The break in sound signal irritates me very much. It seems that the Bandwidth on which the non-HD channels are being telecast are very low and this is badly affecting sound signal. Since very few channels are being telecast on HD format, this problem has not surfaced on them. I am afraid if they don't rectify this snag, the same snag will start appearing on HD channels when most of the channels turn to HD. It is worthwhile to mention that I had never detected this sound problem when I used to be a subscriber of cable operaters."
SO, IT'S MY SINCERE ADVISE TO ALL, NEVER PURCHASE TATA SKY AS THEY DONT PROVIDE PROPER AFTER SALE SERVICE AND HAS LOTS OF PROBLEMS.

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