Tata Motors — refusal of punhing chass no on replaced broken chassis
I,, deba prasad sarkar owner of tata sumo specio. I have purchase my vehicle in july 2000, my chassis was cracked, within warranty period. my complain code-ea31119, which was replaced by j m a stores ltd bokaro bihar on 03/09/2001 (job code-311000, chessis replacement). reg no of my sumo was br20p9999, e. n:497sp26ezz737268 and c. n:421055ezz91223. I was transfer to kolkata my new r. n of my sumo is now wb 20g0813. my sumo is due for fitness from barrack pore rto, kolkata. self has gone to rd motor for final check-up prior fitness, they found eng. no is alright but chass. no: is not punched during replacement on my chassis frame by jma stores ltd bokaro. I briefed all the details to the warranty manager mr ramesh singh, then he told me to wait, after approx '2'hr he advise to hand - over the sumo for service, rd motor will punch the chassis no on replaced frame & told service supervisor mr rajat to mention in service job card. next day when I went to for delivery of my sumo, they have started non co-operation & ignoring for punching the c. n: on my replaced chassis. this was not only shocking for me but even w/manager mr sanjeev sharma started twisting the matter in various ways. then I came to meet gm rd motor but he was not available, receptionist suggest me to contact tata motor's swadesh bhattachrya csm. I talked to him & briefed the details to him. he assured me that within 2/3 days he will do the needful for punching my chassis no on my chessis frame which was over looked by j m a stors ltd, bokaro bihar. since 02/02/2015 to till date even mr sadesh csm tata motor has not replied/informed/mail me back. now fitness of my sumo is due and rto barrack pore kolkata. verification of both eng no & cass. no is a part of fitness, engine no is ok but chass. no: is blank & plane, without the chassis no my sumo will be withheld /scrap/useless. I have paid the life time tax also & firs party insurance. kindly do the needful on priority to punch my chass. no on my chassis frame to avoid any penalty/complications.
Thanks & regards.
deba prasad sarkar. chief engg, ongcl.
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