Tata Teleservices review: Fraud and cheating customer service! 50

The total number of sites devoted to complaints against Tata Indicom are 75,000 and are growing by the day. An additional site would make no difference. The difference would only be made by a national call to boycott all Tata products. Alternatively, the entire matter needs to be made an election issue and only then would India wake up.

What a shame for Jamshedji Tata. He must be turning in his grave provided Tata Indicom has not already pillaged it.

I have a connection of tata indicom with a scheme of tata to tata free anywhere in punjab and having my roaming free while throughout in india with a rental charges of rs 100 after 3 months disconnection of roaming facility i started it again and rent was rs 150 ok no problem now they are saying that facility has been stopped while purchasing that connection they had said it's for lifetime although u will get some discount for one year now they have stopped roaming facility.

Next problem is with their site which never opens u can try hundred times and always a reply came from customer care sorry mam or sorry sir we are trying.

Their bill never comes on time last date to submit the bill is 1st of every month and bill comes on 7th of every month.

Lots of problem with tata indicom.

We are facing over billing problem from last 2 months. Despite several reminders no action has been taken. At the time of connection we have been misinformed by TATA executive regarding call rates. He told us 50 price per minute outgoing call rate from mobile to other phones. But through our bills we came to know that it was coming to be more than 150 price per minute. This is an act of fraud from TATA end. We had lost complete faith in Tata Indicom as a genuine service provider company.

I bought 3 tata phones for 3 months continuously i got wrong inflated bill.. i.e. bogus bills and on complaining the bills were corrected and now even after making the payment of bill my no /s outgoing has been barred 2 times..

I have disconnected my std booth on 8th august 2006. My std no is 5755018 situated at belgaum. Till date i have not got my security deposit back. In spite of various reminders and call the the sales executives till date there is no positive response. Please let me know who to contact and how i can get my deposit back. The service of tata indicom is one of the worst which i have experienced, for which i had to disconnect my std connection.

I have very very bad experiences with Tata Indicom customer service which made me write this email.

I am also using Dial up internet connection through Tata Indicom Phone since 2 month through Tata Indicom phone; I opted for 350 month rental Plan (500 MB Free download)

One day I was checking my phone unbilled uses, I was quite surprise when I heard that my unbilled uses is around RS 4300

Then I called customer service to confirm how it reaching to this amount, also how I can check the internet uses

How I can check how much MB I have used till now… but as per customer service executive you do not have any system from where customer can track the uses of Internet.

They requested me to wait till bill generates. I waited and found the bill of Rs2300

Then I requested customer service to change my Internet plan to 1 GB, I came to know that this can be only changed in the next billing cycle.

Then I requested to cancel the connection

I got call from one lady in 2-3 days confirming the cancellation of connection, she told that she is going to call me in 5-10 mins just to offer some other internet plan which can be suitable for me.

She never called me

After 2 days I found that my number is disconnected.

I called customer service to reactivate the number. They informed me that I will have to go to public office to re-activate the number. I went public office (CP office) on 30th Dec-06 and made request, they told that my number will be activated in 24 hr (Request number [protected])… but still my number is not active, I called customer service around 25 times but with no responsible response

Please note: This is not the only bad experience with Tata Indicom which made me to write email

I am requesting customer service executive to changes my billing address since 1.5 yrs and still not changed although when I have submitted my new address proof 5-6 times to the Tata Indicom

I was not able to use Tata Indicom service for 2-3 month due to problem in Instrument. I called customer service more than 100 times from my Mobile… but with no response

Then I went to Public office with Instrument then they replace my instrument with new Instrument.

Now I am very irritated, I wasted 5 days just waiting for activation of My Tata Indicom Number so that I can use Internet. My lots of work has been suffered.

The Reason why I am re-opting Tata Indicom is I stay in Dwarka Sector 18, New Delhi where is is no other Internet service provider...

Thanks & Regards,

Amrendra

I m already a post-paid customer of tata mobile and tata walky. My tata mobile number is [protected] (plan 499) and my walky number is [protected](plan 349). And both facilities are using with your free of cost handset and walky scheme.

I m not very big customer but i m a good customer for tata-indicom. I think that. I am very happy with my tata connections.

But now i m very sad with this because i lost my mobile since 4-dec-06. So, i m already complain to police and submit a xerox copy to tata office.

Now, i want a other mobile set for using my connection, but your customer care officer say that it is not possible & and you are buy a new mobile for this. But i m not in this situation that i buy a new cell. So, i m given a option that i have already a gsm mobile set so please provide a sim for this of my number.
But officer say that it is not possible.

Then, i say that if all are not possible so please disconnect my mobile account. But now he say that we can disconnect this but you are pay rs.2500 for disconnect fee before account closing.

Then i object that why i pay this amount. Then he say that you are already sign 2 years agreement for this account.

I have purchased this mobile under scheme of two year out going free to any tata to tata mobile, but my free outgoing facility has been bared with in 4 months of purchased and no body is giving me right answer why this scheme has been stopped to my mobile.I contacted customer care and dealer also but they are unable to make me satisfy. Tata indicom cheated me!

The authorities of TaTa Indicom now a day abbeting the Act of Waging war against India on the juncture of Mobile connections to the People relating with West bengal;the reason is they are demanding and recognising the identity only on voter's identity cards.
The infiltrators from Bangladesh are residing near about Twenty Lakhs in West Bengal with forged Voting Cards
and recently I made a Complaint against the Director of Indicom Servises. Thanks

Here is my experience with Tata Indicom who are saying that we are perfect in address verification and services.

I had taken a Tata Indicom prepaid CDMA connection in Bangalore, India 4 months back (in June'2006).

I have submitted all the required documents and felt that the services are so pathetic and there is no customer support for that company.

Now, in Oct'2006 I have relocated to Pune, India and I visited a Tata Indicom showroom called Smartek in Chatushrungi temple road near Pune University circle where two useless young girls are managing the showroom.

I requested them to transfer my connection from Bangalore to Pune. But, they told it is not possible and they asked me to take a new SIM card and get a new number.

Then, I accepted for that and took a new SIM and number by paying once again the activity charges, etc. I submitted all the documents whatever they asked, at that time itself. They checked the documents and accepted. Then I felt very happy about Tata Indicom ( I felt probably they might have learned from their mistakes).

But, the happiness is not there even for 1 week also. I am getting the SMS messages saying that your form is not complete and submit the documents.

Then immediately I approached the same Smartec showroom (even though it is far for me). They told, 123 people from Tata indicom will send sms like that only to all the people and don't worry because your services are not interrupted. They have not even enquired about my case.

Then after 2 days, my outgoing service is cut and not working. Then immediately I approached the same show room. Then they told me that, may be some of the documents are missing (they don't even have interest to find out which doc is missing because they already got the full money). Then, even though my wife is pregnant, along with our 2 yrs old kid, I sent my wife to that showroom to submit the docs ( as I have busy schedule in office).

She went there and submitted the docs once gaian. That time also they does not know what is missing in the docs. My wife came back and then she got a call from same showroom people saying that "the photoID which we have submitted and the photo which we had given are not matching" (eventhough both are mine only and I had given letter from my company also which is a gaint in IT industry).

Then we were shocked as the photoID (Pan card copy) and the photo that we had given are same.

OK, I called several times to that showroom from public booth and once in 100 trails, they used to lift the phone as if they are busy talking to customers.

Then the next day, my incoming also cut and phone is of no use. But I paid 700 Rs for activation and 1 month validity. I need to do lot of communication with mypeople since these days and which is missing becoze of these Tata Indicom Stupids.

Now it is almost 1 week, daily I am calling those stupid people and they will reply me that today it will be done sir, no problem, good day sir..like that.

I am very much upset on the pathetic services they provide to customers. What I have to do?
Tata Indicom should not trouble the genuine customers by saying that 100% verification we are doing.

How many times, they will verify even for prepaid connection is it required to check in bangalore and pune separately, the same customer?

They don't have any online systems to check a consumer details?

The customer is paying huge amounts for initial activation..is it not their responsibility to come and collect the documents if any thing they feel it is missing?

Why the customer has to go around the Tata Indicom show rooms like to Govt offices in India even after paying the money?

Pl help me and give me some good suggestions