TATA Indicom / Fake case filing & harassment
Everybody must read this - How efficiently top brass companies behave with their dear customers.
Being highly dissatisfied with the Tata Indicom services, I decided to get it disconnected. Customer care seemed to be not so happy on this and went on calling at abrupt timings persuading not to disconnect ( offering schemes like waiving off pending bill amount & so on).
The last settling bill I received for disconnection was for amount Rs1179.00 & was paid immediately ( the cheque cleared as on 30th April 2007). The Handset & accessories were picked by their agent on 06May2007. As discussed, customer care executive told me that my security of Rs 1000.00 would be refunded to me after 80DAYS!
17 May 2007: I receive a call from Information Officer of Delhi High Court that a case has been booked under my name as I have refused 2 earlier notices by post (what was all that I could not understand -- refusing what notices despite the fact that somebody is always present at our home!). Further I was told if I do not sought out this (unknown) matter, the file will be passed on to local police station & further charges for confiscation of property worth Rs 15000/-
My mother is a heart patient & had the biggest shock of her life -- after all what has been done wrong!
In a haste, I called up the number forwarded to me by this high court official ( name withheld)of the advocate (name withheld) & I was told that all this case was filed for not depositing my Tataindicom bill of Rs 1179/- , If I do it immediately within 1hour, the same file would not be transferred!!
I rushed to Tataindicom centre & was told that their was no pending due except for Rs 55/- which was additionally being charged even after paying settlement dues. Anyway, i paid Rs55/- bill & called the advocate incharge of handling my case. The person had no words & haphazardly tried to call off this issue. I tried to connect the advocate & tata cc person incharge -- you know it never answers!
Ironically, I have received a bill of Rs 55/ by courier 3 days back!
Can somebody tell me how should this new type pf harassment be handled? I am willing to take up this matter in customer court ( any takers!). I have all the required documents to prove authenticity of this case.
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