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Tata / sms problem

1 United States

I purchased a Tata Indicom connection with Hand set from a Udaipur. I am continiously facing the problem of SMS sending failed. On Complaining the same the Customer Care Responded
" You are the only Customer Facing such Problem". For Verification Mr Akil Saxena(Technical Person) send some one to verify the Problem.
I didn't get the resolution even after the Verification of Problem.
Is this not a Fraud with a customer.

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