I have received the above policy document giving contract conditions etc. The policy was taken through your Agent Code [protected] Mr. Pawankumar Chandradev and the office code is AH01.
On scrutiny of the policy document sent to me I observe that the conditions laid down are quite different than what your agent has told me. Your agent had advised me that even illness requiring 3 days or more hospitalisation for any ailment can be reimbursed by the Tata AIG. However, from the policy I observe that only critical illness and death are included in the policy. This is quite contrary to the conditions stated by your agent. Your agent had not obtained my signature on the form giving details of different plan and had, it appears, signed himself. If he had obtained my signature on this document, I would have come to know the exact benefit offered by Tata AIG. I would request you to kindly clarify these matters immediately as I don't think the present policy offered to me now is not suitable for my purpose. Besides, I also observe that the General Amendment form also does not contain my signature. These things are highly irregular and I am constrained to bring these matters to your knowledge for remedial action.
It is possible, I may be either required to change the plan or request you to cancel the policy and seek refund of the amount paid, depending on your reply. I shall look forward for your reply at the earliest to enable me take due action.
53, Dadi Colony, Prabha Road,
Godhra-389 001, Gujarat.