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4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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V
6:12 am EST
Resolved
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Target bad service

On the above date, Target Asset Protection Personnel handcuffed my minor child to a bench in their security office, and accused him of shoplifting. He was not allowed to contact his parents, and was dictated a "confession" to sign, as well as an acknowldgement that he was never to set foot in a Target store again. Target then used this "confession", which was extracted under duress, to obtain a conviction for shoplifting. They also later made a report to a clearing house for employment applicants that they were in possession of this confession, causing my son to lose at least one potential job which he had applied for. Is this Target's Corporate policy, to handcuff children to a bench and not allow them access to their parents, in order to obtain a confession, or was this the act of some rogue security employee. Target's Corporate Headquarters has ignored my requests for an explanation of their behavior in this incident. People need to be aware that this may happen so they can stay out of Target stores, lest this happen to them!

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Medic_@78
Buffalo, US
Feb 08, 2011 1:18 am EST

Being target AP I can tell you that bad stops happen, however if your son signed a confession and was entered into esteem then it was a legit apprehension. Further your son was probably being a little punk which is why he was handcuffed, dont try to solicit sympathy by saying he is a minor. Theft=Handcuffs adult or minor.

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Quenchu
San Antonio, US
Dec 12, 2010 1:23 am EST

That is not an acceptable way to treat children. Target treats
bad people and they want people to buy stuff from them and
look at the way they treated your child. I think you should contact
immediately the Better Business Bureau and file a formal complaint.
Target really went out of the line and should give you and you
child an apology.
Good Luck.

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Tito Puente
, US
Sep 04, 2009 11:40 pm EDT

Chances are he's just lying to you, remember like you used to do to your parents when you got into trouble?

DamnitJill
DamnitJill
Glendora, US
Jun 09, 2009 1:21 pm EDT

I am sorry about your experience. I (sadly) work at Target, I am not AP though so do not worry! I have never heard of anything like this. And like the person above commented AP cannot "hold" anyone unless they see someone steal.

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Angie
Richmond, US
Jun 06, 2009 9:28 pm EDT

Did you son steal the items? If so then it is justice. I know how target AP works and they will not apprehend your son unless they have solid proof.

ComplaintsBoard
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7:13 am EDT
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Target bad quality product

I attempted to return defective software to the store and was told I could only exchange the software for an exact duplicate, which they didn't have. The only way to exchange it was to drive to another Target store. The software was defective when purchased. I had my original receipt.

There is no 'exchange for same item' policy posted in their software department. Even if this policy was posted it is not legal according to the Uniform Commercial Code (federal regulation).

I will never again purchase software, CDs, DVDs, or electronic goods at any Target stores. In fact, I will not make any purchases at Target if I can buy the merchandise at Wal Mart.

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Droobin
Grand Rapids, US
Jan 20, 2009 11:38 am EST

It's not just Target, it's every store that sells software and complies to the law. If you ever are in this situation again with any other store, your best bet is to read the manual that comes with the software on how to obtain replacement software from the manufacturer. Keep in mind that many manufacturers require you to either send a photo copy or a fax of your original purchase receipt as well.

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11:20 am EDT
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Target unauthorized charges

The short and simple: Someone got a hold of my bank card and used it to make a bunch of purchases. My bank canceled the card but not before a purchase was made on Target.com for $250. I called them today, the very same day of the transaction hoping to stop the shipment and make it easier to get my money back. No one could help me. They claim to not I called back later thinking maybe I had just got a rookie, nope. After a 15 minute phone call with an Indian accented woman who couldn't understand that I wasn't trying to return something I had to give up and let the order ship. I'll let the police handle it and just hope I can get my money back. Thanks for nothing Target.

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8:16 pm EDT

Target ghd hair straightener

I purchased a GHD hair straightener from http://www.target-ghd.com

The product arrived - and broke approximately 2 months later. I contacted the company and they advised that I could return the product as it was under warranty and they would send me a replacement product .

On the 22 July 2008 I posted the item as described by them. I have since emailed them numerous times as I have not recieved a replacement GHD. They have not responded to any of my emails.

I then attempted to get the GHD repaired indepently - to be advised that the product I have bought was a fake.

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crazy claire
York, GB
Aug 28, 2009 1:25 pm EDT

Again i have had the same problem after a couple of months my straightners broke too with them just not heating up. After sending them back to GHD they informed me that they were fake with little chance of me seeing my money again.

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Frankie
Shepton Mallet, GB
Mar 24, 2009 8:22 am EDT

I have experienced the same problem, i sent my straightners off to have them repaired and i was told they were fake.

GHD told me to take this further and get my money back.

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7:40 am EDT

Target faulty merchandise

Last Halloween I purchased two fog machines. It was too late in the year for us to redo the Halloween Decorations so we just put them away until this year. We opened them, set them up, only to find out that neither of them worked. My neighbor had the same problem with the two he purchased. I called the store manager Joann and she refused to take them back or exchange them (they are selling the same machine this year) and gave me the number for customer service. Needless to say THEIR CUSTOMER SERVICE REPS ARE IN INDIA AND BARELY SPEAK OR UNDERSTAND ENGLISH. I filed a complaint with the Better Business Bureau and just received a phone call from their coroporate office. A "Jeffery" informed me that they will only return them within 90 with a receipt. Be careful when purchasing merchandise from them. If you do not have a receipt or if you do not have the original packaging, and if the item doesn't break within 90 days, THEY DO NOT BACK THEIR MERCHANDISE.

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xholaxgatitax
Boston, US
Jun 17, 2009 10:09 pm EDT

Its not their fault you didnt read the return policy. It dosent make THEM a bad company, it just makes you the typical customer with ALWAYS something to complain about.

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8:00 am EDT
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Target second time burned

After being duped into buying the "hands free" can opener sold to us by a as seen on tv store and dealing with it never working correctly we decided to buy the "One Touch" I had purchased one for my Mother and she loves it so my Partner and I decided we wanted one too..we found one in Target..I should have known something was up we could not find any instructions and felt maybe they were left out..so we put some batteries in and it sounded funny..thinking maybe the batteries were old we replaced them and it seemed to work better..3 months later it started sounding like it did when we first bought it..then it hit me we bought a "One Touch" someone else had returned as defective and instead of tossing it they simply replaced it in the package and resold it..this is the reason there was no instructions! Now here is is one week past the date when we can get a exchange or refund and we are stuck with a second can opener sold to us despite the knowledge it is defective..we will never buy anything like this from Target again and we may never do business with them ever!

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Laura
,
Nov 22, 2008 1:57 am EST

Maybe it's the manufacturer and not Target's fault you got a crappy machine

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7:24 pm EDT

Target hiring young but not older people

I have placed a application with this Compang and reccieved a e-mail that they where not hiring. That has been a week. Today I went to Target and there was a sign saying now hiring. I don't know why they would not even speak to me person to person. I have been in retail almost 17 years and have worked in many departments. I have a complete resume bu no one is looking at that. I am very upset. My husband passed away 2 years ago and I am trying to get back to work. I feel that they are not looking at me because of my age. Believe me I could work circles around anyone. I want, no I NEED a job. Times are tough but when they have opening and do not even speark to people well it stinks.
I hope someone who reads this can help me understand the reason behind this policy.
Thank You
Shelia Morris

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Norma Heartsill
Garland, US
Feb 06, 2011 9:43 pm EST
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I live in the Mesquite, Texas area, and shop at the local Target store. Most of the time your products are of high quality, but I bought an area rug ( approx. 8x10) costing around $175.00 on sale at the Mesquite store last spring (2010), and the thing is falling apart! It is a retangle-shaped braided rug, and the colors were beautiful; however, the colors have started to fade, and there are loose strings coming out of the braids all over the rug. At this rate, the rug will not last another year. It has also streached out of shape, and has a tendency to "bunch up" (this could be a fall hazzard). This is not happening because of excessive wear; only normal wear-and-tear of a household of two people. Please let me know if there is any kind of guarantee of this product, and thank you for hearing me out.

Norma Heartsill, Garland, Texas

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bikestoreltd
flint, US
Apr 10, 2009 10:58 am EDT

Dear Customer,

we are selling all brand and latest electronics such as mobile phones, pda, games at affordable and competitive prices.

Our Bonanza are:
buy 2 units and get 1 unit free.
buy 5 units and get 2 unit free including shipping.
our products are brand new ( mobiles are unlocked ) with complete accessories and it comes with 1 year international warranty and 8 months return policy.

Contact via mail:
sale.manager@live.com
sale.cashier@gmail.com
sale.manager@consultant.com

Below is our Price List:

iPHONE 3G 8GB …………………………………………………..$200
iPHONE 3G 16GB………………………………………………….$300
iPHONE 3G 32GB………………………………………………….$400

BLACKBERRY STORM 9500…………………………………..$400
BLACKBERRY JAVELIN………………………………………..$350
BLACKBERRY PEARL FLIP 8220…………………………..$300
BLACKBERRY KICKSTART 8220……………………………$340
BLACKBERRY BOLD 9000…………………………………….$410
BLACKBERRY PEARL 8110…………………………………$360

HTC TOUCH VIVA………………………………………………$430
HTC TOUCH 3G…………………………………………………$450
HTC TOUCH HD………………………………………………..$500
HTC DREAM…………………………………………………….$410
HTC Touch Diamond CDMA - Verizon………………………………..$540
HTC S740………………………………………………………..$530
HTC S743………………………………………………………..$600
HTC TOUCH DIAMOND………………………………………$500
HTC Advantage X7500………………………………………..$550

SONY ERICSSON G705…………………………………….$401
SONY ERICSSON G705U………………………………….$300
Sony Ericsson W715…………………………………..$530
SONY ERICSSON T700…………………………………….$340
SONY ERICSSON W902…………………………………..$500
Sony Ericsson W508…………………………………..$500
SONY ERICSSON W595…………………………………..$400
SONY ERICSSON W302………………………………….$320
SONY ERICSSON TM506…………………………………$180

LG KP500……………………………………………..$460
LG CF750 Secret……………………………………….$500
LG KC910 RENOIR……………………………………….$300
LG INVISION CB630……………………………………..$410
LG Dare………………………………………………$400
LG Cookie…………………………………………….$450
LG KF300…………………………………………………..$150
LGKS360…………………………………………………..$250

SAMSUNG PIXON M8800…………………………….$570
SAMSUNG SGH-A767 SANGRIA…………………..$480
SAMSUNG EMPORIO ARMANI NIGHT EFFECT…$600
SAMSUNG BEATS M3200…………………………..$240
SAMSUNG RUGBY SGH-A837…………………….$500
SAMSUNG SGH-I907 MIRAGE…………………….$470
SAMSUNG INNOV8 I8510…………………………..$500

MOTOROLA NAPOLEON Q9……………………….$540
Motorola SURF A3100………………………..$500
Motorola Hint QA30…………………………$520
MOTOROLA RAZR2 V9X…………………………$470
MOTOROLA A810……………………………..$450
MOTOROLA W376G…………………………….$500
MOTOROLA W377G…………………………….$530
MOTOROLA ROKR EM25…………………………$511
MOTOROLA ROKR EM28…………………………$450

NOKIA N79……………………………………………$400
NOKIA N96 3-US……………………………………$500
Nokia 8800 Gold Arte………………………$700
NOKIA 8800 CARBON ARTE…………………….$700
NOKIA 5800 XPRESSMUSIC…………………….$350
NOKIA N85…………………………………………..$360
NOKIA E71………………………………………….$380
NOKIA 3610 FOLD………………………………..$300
NOKIA E66………………………………………….$310
NOKIA 7610 SUPERNOVA……………………..$200
NOKIA7510 SUPERNOVA………………………$170
NOKIA 6600 SLIDE……………………………….$250

If you wish for any model of brand not included above, then send us your enquiry and order quote and we get in touch with you soonest.

Contact:
sale.manager@live.com
sale.cashier@gmail.com
sale.manager@consultant.com

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skiddles
florence, US
Apr 05, 2009 1:09 pm EDT

The store which you applied to may not have a true opening. They may have forgotten to update their employment kiosk signs. Target accepts applications year round whether they are hiring or not. If you applied online, it also depends on what selections you made when you applied. I would recommend going to the store and submitting an application in person from the hiring kiosk. Provided you have the availability to work when they need you, when they have an open position they will call and you will go through a set of interviews. Locally, our Target has quite a bit of older employees. One lady whom always helps me out when I buy clothes/jewelry just celebrated her 86th birthday. She and her daughter both work at Target. I don't think you were being intentionally discriminated against. Times are tough, most retailers are not hiring.

ComplaintsBoard
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9:22 pm EDT

Target overcharge of $1,000.00

We have been loyal Target customers for years. We have always paid our balances on time. Recently, my wife sent a $350.00 check for a Target Visa Credit Card payment to bring our credit card balance down to zero from school supply purchases. Someone at Target National Bank did an electronic transfer of $1, 350.00 - an ERROR OF $1, 000.00 that overdrew our bank account. My wife has unsuccessfully spent a month on the phone with TARGET NATIONAL BANK customer service to try to get the $1, 000.00 back - from the MISTAKE MADE BY TARGET NATIONAL BANK. Meanwhile, our bank has penalized us for being overdrawn, and because of the MISSING $1, 000.00, we have been forced to pay our children's tuition payments and bill payments by dipping into our home equity credit and monthly mortgage savings. Customer service acknowledges the error because the check clearly shows only $350 and our Target account now has a $1, 000.00 credit, which they will not give us back in cash. PLEASE CUT UP YOUR TARGET CREDIT CARDS AND DO NOT USE THEM - THIS COULD BE YOU NEXT!

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Regina Benton Fales
Wilmington, US
Jul 18, 2015 3:37 pm EDT
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My story is a little different. I had a target store card that was charged off due to marital debt. I recently have tried contacting target and all I seem to get are people who I can barely understand say to me ma'am we do not have you in our system this was with two attempts to try and resolve the debt. I again disputed the bill as target said I was no longer financially responsible for the debt since I was no longer in the system. I received my updated dispute form from experian this morning that stated my Target card had been updated and not removed. I again try reaching target and I got the same response again. Ma'am I am sorry we do not have the SS# in our system. I conferenced called target with experian and the credit bureau stated they handle all the disputes electronically and Target continues to say I am financially responsible . Okay if I am responsible then why doesn't Target have me in the system. I am willing to pay the debt since I originally had the card however I can not pay something that the company is saying I don't owe but the credit bureau states I do owe. HELP!

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Iowa Mother
Iowa City, US
Mar 20, 2011 7:58 pm EDT
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I used a target Visa for a $600 cash advance in 2003. I paid the balance to zero during Dec of that year. I then used the card to buy some Christmas presents. They continued to charge me the $35/mo finance fee for the borrowed $600 that had been paid to zero.

Their explanation? Cash advances are last out. Okay, I said, but I paid it to zero! Response: This was within the same billing cycle that you later used the card. Thus, you continue to owe us this extra $35/mo fee until you pay it to zero again (and never use it again, apparently). In the meantime, these 'fees' were sometimes added to the principle.

At the time, I was quite poor, and it took me several years to pay down to zero. I'm sure it approached $1000 in false fees before it was all over. I cut up the card.

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wooda
Denver, US
May 16, 2010 4:33 pm EDT
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Let Targets CEO know how you feel

Gregg.Steinhafel@target.com
[protected]
fax: [protected]

Assistant:
Denise May
Denise.May@target.com
[protected]

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Dr. Michael Prado
Chico, US
Apr 07, 2010 7:59 pm EDT
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Target VISA is nothing more than a scam. We had saved for a vacation to Costa Rica. We were scheduled to leave on April 11, 2010. My wife had pre paid money into our Target VISA to the tune of 4500.00. Now VISA tells us that they have "Frozen" our card and we may not use it for 15 days because we sent them "Too much money".

As soon as we receive our funds back, we will drop VISA target like a bad habit. We are going to file a complaint with the Federal Trade Commission and I will be suing Target VISA.

We will never shop TArget again nor will we bother with their "Crooked" credit card scams.

Dr. Michael Prado

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CUSTOMER DISSATISFIED
, US
Feb 17, 2010 7:48 pm EST

Do not get a Target visa card! I just received my bill today on my Target visa card. The interest rate was 11 percent now it has gone up to over 20 percent. This is how they treat their loyal customers! Always paid on time and never a late payment. What a scam!

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kollaa
Houston, US
Dec 05, 2009 12:48 am EST

Try this, I make a card payment over the phone and they screw it up. When it was caught, instead of dry dating the check to the original date, they send it to the credit reporting bureau as late (the date their error was caught) then charge me fines which exceeds my limit. Their errors cause my credit to go down because it now appears the check was late and now I am overdrawn.
I am in the middle of purchasing a house and this mark shows up and the mortgage company said if I clear their mistake all will be well. I call and call Target to send a fax to the mortgage company explaining their mishandling of it and Target keeps saying they did and no fax shows up and then we tried other faxes and nothing shows up and they swear up and down the faxes were sent to three different places. So, the contract expired and we lost the bid and we had to settle for paying higher elsewhere. I ask them to mail the statement and it shows up after the fact. I called a supervisor and they said the faxes were never sent because they never contacted the credit bureau even though they knew the importance of this fax.
I wrote the VP in charge of this department and some underling from Target Bank writes back and omits part of what happens but says in so many words, 'Yes, this happened, so what? We can do as we please without concern toward the impact on you because we are Targets and you have to accept it.' Such hubris.
with what is written on this board and elsewhere, I would have to assume if they do not change their ways, they will be on the same list as Montgomery Wards, which is possible since they seem quite clueless or maybe just really are too big for their britches.

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Lottie Hope
High Point, US
Nov 01, 2009 8:22 pm EST

I agree. Target National Bank is a Rip off. Let me tell you my story. In July I made my card paymen at the Target store in High Point NC. I made this payment two weeks before it was due. I made the payment using a different checking account. My payment was $83.31. When I received my statement for August it was $243 minimum payment due. I called Target to find out why my payment went from $83.31 TO $243. I WAS TOLD THE CHECK FOR 83.31 WAS RETURNED FOR INSUFFICIENT FUNDS. This resulted in $39.00 for returned check and $39.00 late fee. I called my bank and was told I had more than enough money in my account to cover the check also the check # had not been recorded. I called Target back with my banker on the line. He stated the check had never been presented to the bank I was told many lies about this check. I asked for the return check to be sent to me. First I was told the check couldn't be found, the check had been shredded and so on. After being told many lies I was told to pay $160.00 to clear this matter. I paid this amunt in August. In September I received a statement for $204.00, which I paid to avoid late charges of $39.00 each time. After speaking to many representives at Target and getting no where I contacted Comsumer Protection to help me with this matter. On October 28 I received a letter from Target stating they had removed all late charges and fees., also a copy of the check which mysteriously appeared out of nowhere. I called Target again because I wanted an explanation for all of this. Did I get one after all these months extra payments and the frustration I've gone through. NO. As of today I have payed off this account. I will never shop at Target again and I've told family and friends to do like wise. The kicker is they wanted to give me a Target gift card. Thanks but no thanks.TARGET NATIONAL BANK IS OUT TO RIP OFF PEOPLE SO BEWARE PEOPLE.

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Basic_ID
Tustin, US
Oct 05, 2009 4:54 pm EDT

You have a late fee? That is normal on all credit cards if you don't pay it on time than your going to get charged period. Target National Bank is not your babysitter GROW UP.

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Nataliya
Laguna Beach, US
Sep 30, 2009 6:47 pm EDT

I am not going to Target store ever again. I have a WalMart across the street with better prices and much better customer service.

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Nataliya
Laguna Beach, US
Sep 30, 2009 6:46 pm EDT

I agree, Target National Bank is a biggest rip off card I've ever seen

ComplaintsBoard
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4:13 pm EDT
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Target bad employment

This complaint spans several weeks.

My employer is closing, and Target sent a representative to talk to us about going there when the store closes.

The rep they sent was the head of thier Human Rescources department. They had arranged a "job fair" in our store to tell us about working at Target, pay, and jobs available. She came totally unprepared and had no information to give out - keep in mind this meeting was planned WEEKS in advance.

Despite that, I filled out an in-store application anyway. Several days later, another HR worker called my home and asked me to come in to talk to them. When I came in, they made me wait for 15 minutes to get a hold of her; and all she had to say was that I needed to fill out an application (she couldn't have said that over the phone?). I told her I had filled an application out already - so she put me on hold for another 20 minutes to look for it. She came back on the line and told me my application wasn't finished and I needed to fill out the last part. I told her I had already filled out the 'entire' application - she put me on hold again to look for that! She returned and asked me to come to the office to fill out a paper version because they "lost" mine.

I filled out the paper applications and waited another half-hour for my first interview (1 of 3). After the interview I waited for the second one. Both interviews went very well and the interviewers (not HR employees) where very nice.

After interview number two, the HR girl told me that my third interview would be done by their head of security, but he wouldn't be back for a few days. I waited a week and called back - they corrected the original "few days" to "he's on vacation for two weeks".

After the two weeks I called back to talk to HR about scheduling the interview. The first four times I called, no one answered the phone at all. I kept trying and got an operator to answer twice. One of the times she transferred me to HR and HR just plain hung up! The second time, the operator (again, not HR dealing with it) told me that there where no openings in their interview schedule, but I could leave a message and they would call me back later.

I didn't feel the need to leave a message. If these people treat you like ### after offering you a job, how badly will they treat you when you actually work there?

I talked to my co-workers who had considered working there and ALL of them expressed similar experiences. HR had either been openly rude or simply avoided talking to them all together.

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Polly Not-Perfect
Madison, US
Feb 08, 2011 1:56 am EST
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I too applied at Target for seasonal work and was hired after the holidays. I've been there for several months now and had I known the company had such a bad reputation in the public eye I would have applied at Walmart instead. Here's to you Target - [censor] you and your red target bullseye mf dog

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Jerry Leavitt
Manchester, US
Mar 11, 2009 10:31 pm EDT

I am a former Senior Manager for Target and I agree that they do treat you like dirt. Even management is treated poorly, behind the scenes of course but very poorly never the less. I worked their for 5 months and could not stand the way they treated me. I have been in the Army for over 20 years serving my country the best I can. Target did not care about my military commitment, they said that you are in a management position and the time off is worrying the store team leader (store manager). I hate Target I will never step foot in a Target ever again. Go Wal-Mart

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Cashier furry
Mason City, US
Feb 01, 2009 5:16 pm EST

Target is the worst place to work the store dose not stand behind there employees I volutary quit because I was sick of the lies I did everything by the book and they made promises they did not keep that place sucks and so do the people that come through your line they need to learn how to do some stuff them sevles because I not there mother and I just want to lodge that papermate pen in the guest neck and in all the other ### that I know so target treat your employees better expesially you ETL

ComplaintsBoard
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2:23 pm EDT

Target schwinn bicycle repair

My dad bought me a schwinn bicycle in 1964. The bike is still in out family and my father's great grandson is now riding the bike. This bike has never broken a spoke or needed any repairs and it cost about $20. I bought a schwinn at target in 2005 for $200. Withing 2 years of the purchase, the bike spokes have all broken because they are made from cheap pot metal. It lasted for a dozen rides and now it's ready for a land-fill. Target told me to bring them the bike for inspection in june of 2008. I gave them my receipt and they took the bike in for a repair (Replacement of the front and back wheel) after spending $90 on gas for 4 round trips to target, and wasting an entire summer, target told me to come pick up my bike 3 months later. No repairs were done. I ordered all the parts from schwinn and now i need to spend an additional $80 - $100 dollars for bike repair tools and parts. Target dropped the ball every step of the way. Today i spent 2 hours on the phone and spoke with 4 different customer service reps before i was told that target would not compensate me for all of their errors. I urge everyone to stop shopping at worst retail chain in america... Target!

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, US
Feb 08, 2010 3:56 am EST

while i agree that target messed up and should at least fix the bike, why didn't you just go to a bike shop in the first place?

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artstreet
,
Dec 04, 2008 7:19 pm EST

Target Sucks!

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7:13 pm EDT

Target tv broke in 4 months

I'm a very upset costumer. I bought my first Trutech 19" thin LCD TV (MODEL#: PLV16190) November 2006 and it broke within 4 months. Since I didn't take my receipt to the store they exchanged it. However, I didn't use the TV and left it in the box at my mom’s while I was deployed. I recently returned in March 2006 and the TV stopped working last week and they will not replace or repair the TV. I told them the TV is still new and I just took it out the box a few months ago. Furthermore, this is the second TV in less than 2 years. I have never bought a TV that last only 4 - 6 months. I totally agree with all of the customers above “these TV's are JUNK" and Target is promoting JUNK.

Dissatisfied Customer,
Tonya Carr.

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Update by Tonya Carr
Aug 31, 2008 7:15 pm EDT

I'm a very upset costumer. I bought my first Trutech 19" thin LCD TV (MODEL#: PLV16190) November 2006 and it broke within 4 months. Since I didn't take my receipt to the store they exchanged it. However, I didn't use the TV and left it in the box at my mom’s while I was deployed. I recently returned in March 2006 and the TV stopped working last week and they will not replace or repair the TV. I told them the TV is still new and I just took it out the box a few months ago. Furthermore, this is the second TV in less than 2 years. I have never bought a TV that last only 4 - 6 months. I totally agree with all of the customers above “these TV's are JUNK" and Target is promoting JUNK.

Dissatisfied Customer,

Tonya Carr

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i'm right is sooooo wrong
Perryville, US
Aug 14, 2009 7:31 pm EDT

You ought to be able to have some faith that people would not sell trashy electronics in their store. Target is at fault here not the customer who trusted them. Target SUCKS! The world should know it. You suck too "i'm right". You obviously have a problem. Get therapy.

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i'm right
boobs, US
Aug 13, 2009 6:08 pm EDT

You bought a trutech? Hahahaha, didn't you think that maybe something was up when it is soooo much cheaper than even the memerex? Honestly, do some research before making a purchase.

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RLM
,
Sep 03, 2008 4:17 am EDT

i work at a target and in case anyone doesn't know trutech is just another name for "target brand". trutech electronics are the worst electronics ever made next to pelican video game equipment. what people don't know about trutech is that these are electronics that have already been used before much like the pelican video game equipment. the items are recycled over and over. defective items are returned to the company which repairs them and then puts them right back into the stores. in the past trutech went by another name, i can't remember at this moment what that name was but they were also faulty electronics. the first trutech item i bought was a vcr, this was years and years ago when it was under the old brand name. within 3 months the vcr started to eat my tapes and it wouldn't play after a while. when they switched names to trutech i bought a tv with a dvd combo. the dvd player messed up first and wouldn't play anymore. the tv itself followed a couple of months later. i ended up buying a regular tv from trutech later on and that one lasted only 5 months.

so a warning to folks who shop at target, don't buy "trutech" electronics. these items are faulty and defective right from the start and with target's return policy, well it's practically a trap.

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7:31 pm EDT
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Target forced to accept gift card at return

My email to Target:I bought items- sub-total was $59.36 with $2.97 tax & $3.00 store coupon. Total was $62.33. After a $10.00 pharmacy gift card, I paid $52.33. I later returned the $24.89 item with the receipt. INSTEAD of a refund of this amount, I was given another stupid gift card and a credit of $16.14 to my credit card. The clerk was rude. She said the "computer" did it and she couldn't change it. I asked to speak to a manager and she said she was a manager. This is one of the reasons I rarely shop at Target even though the store is close to my home and work. I feel like you stole $10 of my refund and held it hostage. I am too busy to carry around and try to remember to redeem a gift card. I hate the things and I don't want to use them. I want an explanation and I want this garbage to stop. It's wrong.

Their "canned" "useless" reply did not address my complaint: Dear Target Guest,

I'm glad you've taken the time to write us about your return experience. We're sorry you didn't receive the type of service you've come to expect at Target.

We know the importance of having well-trained and professional team members. And I know it can be frustrating if you receive inconsistent information about our return policy.

I'd like to assure you that the team member attitude you described isn't part of our guest service philosophy. Hearing your comments is very important to us and I've shared them with the Gaithersburg Store Leadership team for further review.

Our Guest Experience Leadership team is dedicated to providing you with the service you deserve. If you ever have any questions or concerns about our merchandise or services, please visit Guest Service and speak with the Guest Service Team Leader. They'll do their best to help you. You can also call our Guest Relations team at [protected]. Either way, we're here to help!

Thanks for helping us make Target even better.

Sincerely,

Marisa
Target Guest Relations
www.target.com
[THREAD ID:1-5AUG0W]

I won't go their again.

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Slow to return
Philadelphia, US
Jul 22, 2009 12:58 pm EDT

This complaint is exactly right...I bought an item and never used it or even took it out of the box. When i finally had time to look at it I found out it was the wrong thing. I took the item, WITH the receipt, back to target, they told me the item was bought over 90 days ago and the receipt has expired. Who ever heard of such a stupid rule! So 89 days and all is OK but 91 days and forget it? I was even willing to work with them and accept a gift card but again they said "computer won't let me do it".
I can't understand how a store that is still selling this very item, I have a receipt & I'm willing to take a gift card, that I didn't want and should not have had to take, would not work with me. The customer service people were rude and uncaring.
I requested a manager and things just got worse. All she did was give me a [protected] number to call. I called and got no where with the customer service rep and then again the manager. Then I found out I was calling New Deli, India. How can anyone in India help me in Pennsylvania? This was just getting worse and I was not getting any answers.
So I waited a few days and tried again to return the item to the store with different customer service people on duty. This time WITHOUT the receipt, said it was a gift and I didn't want it. Without any problem at all the same computers worked and item was returned.
I learned my lesson! If you tell target the truth the computers don't work but if you tell them what they want to hear the computers work!
TARGET you need to STOP that 90 day expired receipt concept. If someone has a receipt and you have the item on your shelves there should be NO reason that item can not be returned. People need every dollar they work for these days and this is just robbery!
Shame on you...and I hope to see a change in store policy soon!
Please everyone who agrees with this let Target know.

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2:20 am EDT
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Target terrible experience

I received a little notice from Target National Bank informing me that they were going to raise my rate to 18.9. It has been 15.9. Now this may not seem like much but it is for no reason at all. I have always paid on time... never ever late. I have always paid over the minimum. I am writing this to inform others to check their interest rates. I have written them a letter opting out of their new rate and closing my account. I despise sneaky, underhanded practices which punish those of us that bust our tails to pay their bills on time.

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Louis
, US
Mar 09, 2009 7:03 am EDT

In January I called Target to request a reduction of my interest rate on my credit card. Target informed me that there was a moratorium on reducing interest rates, but I could write and make a formal request. I wrote them a letter about how I have been a valued customer for over 10 years, how I have generated over 8000 of dollars for education and how I had never had an interest reduction.

So, on February 11, 2009 I receive a response to my letter. Can I give them a call they'd like to help me with my account. I called. Again they said we are not giving any interest reductions. Why waste your time writing to me if they had no intentions of helping me out? Uncle Sam bailed them out, so why can't they help me. 22% interest is not only ridiculous it is usurious. Thank you Target for your help.

Now, I recommend that noone shop at Target ever again. Why should anyone support a company that does not stand behind the customers who have made them successful.

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cnick1224
Hattiesburg, US
Aug 29, 2011 4:07 pm EDT

We have to stop talking trash on the web sites and start talking to people that live next to you. We all work and live around people that have to deal with the same stuff that we do. If we come together at work and school and stop letting these big bullies push then they will keep pushing.

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MJ Heckler
wheatridge , US
May 23, 2011 9:52 pm EDT

Target bank does suck. Target is one of the worst credit cards to have.

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bob31
, US
May 09, 2011 8:43 pm EDT

then go shop at wallmart with the other trash like you

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CRC1
, US
Jun 28, 2009 5:32 pm EDT

I just had the same experience with Target. I am so disappointed in there business practices and agree we should all boycot.

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thatch
, US
May 25, 2009 2:05 pm EDT

We have had simaliar experiences interest rate raised to max
then I told the 19 year old that I was on my way to Souix Falls.
They, Wal-Mart, and others are REPUBLICAN PREDATORS who
prey on working Americans by providing inferior imported products
at inflated prices then when their mismangement comes to light
seek protection under the archiac bankruptcy laws. SCREW TARGET

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bambam
rosepine, US
May 05, 2009 11:26 pm EDT

TARGET SUCKS, , First some ### that operates their website, let it get hacked, , now I have to enter 5 yes 5 freaking security questions.. WTF 5 come on, one your incompetent people cant do their job, , fired that person or persons, , , , , THEN some educated IDIOT, woke up one morning thinking, , I will raise all redcard holder, I mean ALL... what a dumbazz I'm done with you target, , I could have seen this from Walmart but from TARGET... I HOPE TARGET HAS TO FILE FOR BANKRUPTCY.. the CEO's JET CRASHES, and what other evil things that can happen, , just like TARGET CHIT ON ALL THEIR CUSTOMERS...

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StupidPeopleSuck
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Nov 20, 2008 5:41 pm EST

@ Nicholas:

Well, I'm sure if you pay them the money you owe them, they'll stop calling you. Yep, it's that simple.

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Nicholas Meyer
,
Nov 10, 2008 11:28 pm EST

Target National Bank continues to call me from numbers all over (see telephone numbers at end of this note) They are harassing. I ask them not to call, they continue. I realize I am late and am paying what I can to resolve my debt I created. They have disrespected me, ask me to post date checks in order to bring balance current. I am seriously doing the best I can at this time. I am experiencing temp financial hardship, have told them this - but they, of course care less. When you write to them all you receive in answer is a bunch of form note replies. Steril responses. My annual percentage rate is now 28.99%. Isn’t that some XXXX. They called me a total of 15 times between Saturday, Nov 8 and Sunday, Nov 9 An APR of 28.99
Warning these are the numbers : [protected],
[protected], [protected]

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6:47 am EDT
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Target bad return policy

Target will not allow returns of any product that was purchased in a box and assembled, even with the receipt.

My brother purchased a tv stand for our mother who is in assisted living. He assembled the tv stand, but it was too short for her to use. The next day we returned it to Target and asked to exchange it for a taller one or get a refund. The response was, "you should have noticed the dimensions printed on the box before you bought it." They refused even a partial refund SINCE IT HAD BEEN ASSEMBLED. We mentioned that their policy should be posted. The supervisor on duty was not concerned and dismissed our request. Buyer beware! If you are not absolutely sure of the item, don't buy it from Target. You will not be allowed to return or exchange it. We will avoid this problem in the future by not buying from Target.

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Ardyardy
, US
Jul 13, 2009 1:31 am EDT

Wow! Might be that particular store. I've never had a problem returning or exchanging anything at Target. But then I never tried to return a completely assembled RTA furniture piece.

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7:56 pm EDT

Target tv broken

Purchased TV from Target and it broken in the first six month. The TV just stopped working and will not turn on. I was told by target it needed to be addressed by the company and they can not do anything. The company told me to send the unit back with a check for $65.00 and they would fix or replace the unit. I may have been a fool the first time but not a second time. This will go to recycling and I will never shop at target again. I will never promote target for any reason. What a poor chose to sell this product.

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Tito Puente
, US
Sep 04, 2009 11:41 pm EDT

90 days, read the reciept.

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Droobin
Grand Rapids, US
Jan 20, 2009 11:14 am EST

What brand television was it? That'd be where the complaint belongs. Otherwise, if you'd have bought the television at Walmart or Bestbuy, would they be to blame for the defective manufacturing? Not likely.

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1:17 pm EDT

Target lack of human resources training

I grew up in Minnesota where Target Corporation was a big deal. Their stores were clean, employees had a dress and conduct code. Yah their prices were higher than Walmart but you have less hassle of being mobbed and better quality.

My husband works for Target. He is very dedicated and works very hard even when he is pain from some of the work he has done. He has been through 4 managers and several district managers in 4 years. In his region, he has been there the longest. He volunteered to work overnights and even miss my birthday one year.

Okay...here is my problem. The department he works in is VERY UNETHICAL! His managers lack common sense and have no idea the basics of Human Resources. They treat their department like something they scrap off their shoe and even when the "Higher Ups" are very pleased with budget and performance, their managers always find a way to kick them down. Other departments are aware of these problems and have addressed the issue to them. But the structured system at Target has failed this department.

This specific department is having so many problems that their turnover rate is extremely high and their pay scale is very low. They can not retain employees for an extended period of them. They have even promised pay increases but once hired, they become non-existent. One manager has nickeled and dimed his department to try to be below budget, when his employees achieved this, he gave them a lower raise for their efforts and took a large bonus. I know that most of this is not unheard of but disheartening for a large structured company like Target Corporation that brags on its "Branding".

His manager has become so desperate to attack my husband that he has given him verbal warnings about missing Fridays and Mondays. My husband recently missed yesterday (Monday) due to an infection that began last Thursday! My husband was smart enough to produce a doctor's note for his Manager. My husband has earned his time off. Sickness is not predictable and my husband always makes sure he doesn't put his store in a bad position because of it.

Now that his Manager has went back to look at his time of schedule from the past, I will take the time to go back and receive doctors notes from my husband missing days due to illness for himself or our children. I will also consider calling an attorney about legal advice if his Manager continues to find bogus items to give warnings for.

You might think...they are doing their job. There is more to the story including the Floater who is very ill with Cancer and the Managers refusing to hire additional people to help him.. This poor man has 4 children and is ALWAYS on call, they promise him relief every week. The "African-American" person that was given the slight promotion of Lead until his work got him demoted but when the man felt this department wasn't for him, they denied his request to locate somewhere else because he fills their Minority quota and they can not afford to lose someone else.

Times are tough for everyone right now and we can't afford for my husband to lose his job because his boss can't do his.

Anyone else having problems with their jobs or their spouse's jobs at Target Corp?

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military vet
Jacksonville, US
Dec 27, 2012 11:32 am EST

Well it does not surprise me that all this is going on.I was hired for season as tps in assets protection . Etl AP she does not no how to talk to any one including guest . She has nasty attitude if. A guess come in the store and ask a question she gets down right nasty with them and calls the cops to issue trespassing.I observed it multiple. Times. Even call law enforcement on older lady who clear had medical tags and a medical wrist saying she. Was mentally disable complained she was under the influence and tried to have her kick pout of the store 1503 . I was so embarrassed when I heard law enforcement. Tell her u didn't see her tags on her. Wow . My second day on the job which was on black Friday after all those long hrs with no break I ask ti take a quick 15min . After my break she call me into the office calling a liar and all sort crazy stuff and turn around and says good job . I was like wow. I had talk with stl and corrected until she went on family leave from work. I got work day after Christmas I receive a letter from hr stating they Aappreciate hard and would love to have me on the team as non- seasonal team. Member . I accepted only for two hr later for etl AP to come in and fire me saying she has multiple complaints of sexy harassment and videos prove it what a laughing stock this is I have a beautiful wife I love that I come home to everyday .I don't feel need to look else where. It was all so funny cause if there's a complaint its hr problem hr wasn't present. I don't mine or take I personal if u don't want to continue employment . Why have hr say one and u make up something to try ruin my name. I don't understand I enjoyed my job something needs to be done about it. Military vet after 15yrs if anyone has and answer lukane_2010@yahoo.com

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NickGerz
Duluth, US
Feb 22, 2011 2:42 pm EST
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Target has hired Jamin Dick, a convicted criminal for assault, in their IT dept. What a bunch of two-faced liars.

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"Target-ed"
Chicago, US
Jan 18, 2011 3:33 am EST

Abuse of basic employee rights and aggressive management tactics from Store managers on down is rampid in this corporation. I am most curious about the comments defending Target from so called former HR staff. The two here that state that there is no conflict of interest with bonuses for Managers. They state that Store Manager bonuses are tied to making budget and profitability among other factors. What any business person with half a brain can figure out is that the ONLY way for Store Managers at Target to make budget and be profitable to the expense number they are given is to eliminate older and more expensive employees. This is a common and unwritten practice at big chain stores. It's common sense that if an older employee of say 5 years who has earned extra vacation time...and potentially annual raises...the Store has to hire and spend that many vacations days in extra cost to have someone else cover those shifts. For example, if you have a store with all young employees who only have 1 or 2 weeks vacation at most and you compare to a Store who has half the employees are older than 40 and have an average of 4 weeks vacation...the largest expense and cost in each store is the labor and the store with the older employees has more than double the labor expense. There is NO WAY a store can make budget and no way the Store Manager gets their bonus if they have older employees. If this in fact is the unwritten policy ... to indirectly force out older employees so store managers make their bonus...it's a form of age discrimination among other things. How does a so called former HR person for Target not understand simple expense budget management and keeping labor costs low? I agree something big should be done to Target corporate and all large chains where they force out older employees mostly so Store Managers can make bonus money. That is the classic conflict of interest. I have even heard of situations where the Store HR person is also the Store Manger. Talk about a scam. That is a law suit waiting to happen.

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AccountingBuff
, US
Nov 06, 2010 4:10 pm EDT

I worked at Target and had many problems there. But when reading your post I was made to think that maybe you're either been lied to or are misunderstanding what your husband is telling you about the company. I was a Human Resource Manager at Target and NO ONE ever gets bonuses or are rewarded for skimping on raises for their employees. That's not how the system works. According to how often the compnay made budget and the income it provided the store is given a certain amount of money it is allowed to give raises off. IT HAS to be under the amount or it will never be approved from district. Manager bonuses are a joke and are not received because of meetiong this budget requirement, but is given because of where you fall on your performance review.

IN ADDITION, THERE WAS NO MINORITY QUOTA at Target. Althought Target encourages diverse groups of emplyees it is ridiculous for this man to blame Target for not being transfered because of a minority quota. When someone was denied transfer from me it was because I would feel guilty passing a problem onto another store if I knew they were a bad worker, OR if the store did not have an opening for the position.

I do agree that Target has ALOT of issues I say agian, but it's difficult to take your article seriously when there's such agregous lies about how the system works. YOu may not have meant to lie, but your information is very inaccurate.

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Vruzy
Minneapolis, US
Oct 19, 2010 6:32 pm EDT

My wife has a knee with four torn ligaments, and her managers at Target refuse to give her proper breaks. They even force her to punch out for lunch but still work the half hour! Today she was basically black-mailed, guilt tripped and bullied into coming to work even though she is is so sick she can hardly stand, talk, or eat! At work she tries to go home but the same thing, being called a baby and a faker. I talked to her on the phone and though barley able to understand her she tells me "I can't come home because I don't want to be the one they talk about" Is it just me or do this seem like a grossly perverted middle school lunchroom.

Here is the kicker she works in the downtown Minneapolis store attached to cooperate and has even told Gregg Steinhafel in person about it!

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where is my money target?
, US
Oct 08, 2010 9:15 am EDT

I worked for target for a total of 6 days and quit. I was training as an ETL and I soon realized that what I was really being trained to do was be an hourly employee. I started thinking that I seriously took out student loans and put in blood, sweat and tears into school to climb ladders and put together shelving. I left a great paying job that I was bored with hoping that this would be an exciting fast paced environment to get some management experience. I found everyone a bit unfriendly and the hourly employees seemed to not be so friendly when I tried to make conversation. Perhaps they were use to young kids right out of college with no experience treating them like crap...who knows. I was not prepared or willing to put in effort to motivate people who were not motivated to get to know you! Everyone seemed a bit to miserable for my taste. I have always worked for companies where people were willing to get to know you and were friendly. The climate tells you a lot about the culture and the whole "fun place to work" is just a wish and not reality. The pay was only 46k a year and they expected you to work 50 hours +. When I quit I told my trainer that I thought this was a 50 hour work week but the other ETL's stated that it can be more like 60 or 65 hours a week. So divide my salary by (lets say 55 hours a week) and I am now I am making what I made right out of highschool in 2002. The trainer said that the excess hours were not true and that if that is the case they arent doing their jobs well. He then said the hours are more like 40 or 45? If these people are not doing their jobs correctly I suppose these are the people you want to train me then? So its been 3 1/2 weeks since my first day and I have yet to receive my pay check. They said it would be mailed and I would get it on October 1st or the 2nd the latest. Well I still havent received it, the store is stating it was mailed at the beginning of the week. Well they must be lying because it doesnt take a week for local mail to get to your house! I will be putting in a complaint with the department of labor because they have 2 days to get my paycheck in my hand, that would be the actual payday or by the saturday following. I called today about my check and the hr etl said it was mailed out the beginning of the week but couldnt tell me what day? She then said I should get it by Monday and I said that would be a holiday so she said then by Tuesday. Nice HR manager she is because she clearly does not no the law about how long you have to provide someone with a check. If I was told the correct information about how they are distributed perhaps I could have gone in to pick it up on friday. Instead I was lied to stating it would be mailed to me directly and here I sit with no paycheck. I havent received a a check since the beginning of september from my previous employer! Target is unprofessional and probably the most negative place I have ever worked! Thank God I found a job that same week I determined this place was horrible!

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Jessicasta22
Riverside, US
Sep 10, 2010 2:28 pm EDT
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I TOTALLY agree with almost everything, that everyone has stated on here! I found this website searching for a phone number for Target headquarters to form a complaint! Its almost refreshing to see that I am not the only person having major issues with working for Target! I have been working for Target for about two years, and their human resources team is totally unprofessional. I was on a medical leave for almost two months with a serious, and now chronic medical condition. They have my doctors notes, and to this day still hassle be about my absence being unexcused. I feel that myself, at the age of only 19 could do a much better job then any of these people working in human resources. They are lacking common sense, and do not know how to run a business professionally.

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roxanne2521
orlando, US
Jun 22, 2010 5:41 pm EDT

i work at target. i have worked there for 3 years now. i am very unhappy there but with how things are going with jobs out there i have no other choice but to stay there. right now i am having a problem with them . i was on vacation and i dislocated my knee. when i came back i went to the doctor and he told me that i could work i just couldn't stand for long periods of time that i had to sit . i gave my lod and stl a doctors note . first the stl said she couldn't take the doctors note because they don't take notes but she would make sure that i was able to sit if i needed to. the next day i had to work but in the morning i noticed that my knee was swollen all the way to my ankle . so i decided to call out just in case . i didn't want to hurt it more. about a week later i went back to work and my team lead said she had to talk to me . i work at the fitting room . she didn't take me to the office or anything she talked to me there. i don't think that legal to do. she made me look bad in front of people . she said that because i called out the last time i worked she was going to put me on probation for 30 days and i cant call out or anything for those days . so for the next 3 days that i worked i wasn't allowed to sit either . they said they weren't going to give me special treatment. when i went back to the doctor he told me i now have fluid in my knee and that was caused by me standing at work for so long on it. i also have to miss work on friday for an MRI to be done . they were not happy i was going to have to miss that day and told me i did it for that day so i didn't have to go to work . it's funny they say they won't take my note because it's a company rule but yet they have taken them for others before. i don't know what to do .any advice?

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wyld_guy
, US
Feb 24, 2010 1:21 pm EST

Reading through these posts I'm a little dumbfounded at how widespread these problems are. My wife is a current employee of Target and I found this website while I was searching for a way to file a complaint to their headqaurters. The Target my wife works at is a fairly busy 2 story store and they are constantly under scheduling the closing shift. They will have as few as 6 people to close the store and get it ready for the next day. They work the employees like dogs and get mad when things are not being taken care of properly or quick enough. Does anyone know of a way to file a formal complaint with the headquarters?

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chubbylittledog
Tampa, US
Feb 02, 2010 4:54 am EST

I must say, I can sympathize with each of you. As far as dating another team member, our store has a Team Lead (hourly) dating a team member, but since Target ensure she does not report to him, then they say it is OK. Well, when he is the TLOD, is she not reporting to him? of course she is.

They went a far as telling the team leads and ETL's that they "highly discourage" them from being freinds with Team Members on Facebook! Talk about a violation of the first amendment!?

Well my wife works as a Team Lead (or I should say worked) and she filled out a punch correction sheet for me, since I have Rhumetoid Arthritis and can not always write. She did so on the 24th of December to ensure they were in for the end of year. I asked her to complete it while I was in the Back of the Store pulling their CAFs so they would not be in the "Red" for the day. She signed it for me and submitted it. She did not approve it, just submitted it.

They brought her in and asked her, she told them she did. Without asking why she did other that the posted note, they terminated her. No previous warning, all her evaluations were above average and she was a "company player".

When asked about the appeal process, the store manager said :we do not have one, sometimes these things happen because people make an honest mistake". There was no benefit realized for either of us because of her actions. I had worked this time and she gave the correct time out punch.

Did I happen to say this was after she attempted to go to work with pneumonia for two weeks (during holiday schedule) and four days after I filed a harrasment complaint against a different hourly team leader?

Well here I am at 5am, attempting to find someone I can write to so they can review this actions before some further action is taken.

They differ not only state to state, but district to district, from store to store and team member to team member. Far and equal treatment has never been something they can say they do.

I am looking for information which a similiar scenario may have taken place in a different Target store.

Any one have anything?

Thanks

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Target target's poor return/exchange policy

I purchased a Dirt Devil vacuum at a local Target store on 02.28.08.

This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem.

When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.

Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt.

This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.

I am very disappointed in Target's refusal to do so, and will definitely adjust my buying habits accordingly.

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cyelea
1554 Beaver ct sw, US
Apr 08, 2011 7:57 pm EDT
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"HOW CAN A RECEIPT BE EXPIRED? I told them that they gladly took my green money in March, without any indication that I had only 90 days to return it if I planned on so doing!"

You know when you get up to register at some stores and the clerk says, "do you know about our return policy?"
Well that's because there are so many people like you running around with the assumption that we can just take things back when we're done with them or when we get around to returning them. If it doesn't work when you get home, turn around and return it (don't forget your receipt). If it breaks after 90 days, take it up with the manufacturer. If you don't want it anymore, sell it or give it away.

And above all, if you want high quality, don't shop at places like Target and Wal-mart! You. Get. What. You. Pay. For.

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seba3c1980
st. louis, US
Jul 31, 2010 7:47 pm EDT

I worked at a store without a time limit on returns. At least twice a year we would have people return really old stff..like 20 years old. I'm sorry but 3 months should be plenty of time. If it's a manufacturing issue, take t up with that company

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Gamerdude
Gurnee, US
Aug 27, 2009 6:48 am EDT

the receipt says 90 days not 104 days. There has to be some cut off. Otherwise what is stopping people from returning stuff that they bought from target 10 years ago?

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Pam
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Aug 04, 2008 2:28 pm EDT

I totally agree - I too, attempted to return a bed comforter last week that I purchased in March. (It didn't end up working into my redecorating that has been delayed.) I fully expected to be able to return this item as :
1. It was never used, it was still in it's original packaging.
2. It was shown in their weekly sale flyer as well. (Obviously current merchandise!)
I was told that there was absolutely nothing they could do since my receipt was EXPIRED!

HOW CAN A RECEIPT BE EXPIRED? I told them that they gladly took my green money in March, without any indication that I had only 90 days to return it if I planned on so doing!

Having had a retail store of my own before, I know how important good customer service is. Due to their lack of it, I suspect that the hand writing is already on the wall...

They were totally inflexible with their customer service. I too, will not shop at Target again. There are too many competitors that are out there to be treated like this. With stores closing almost daily in today's economic climate (and some major ones at that) I would think Target would realize that nothing lasts forever... When the announcement eventually comes that they are "re-structuring" or are closing their doors, it won't surprise me a bit, and quite honestly I will feel like a little justice will have been served.

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5:24 pm EDT

Target rude store manager

I went to the Target store under the pretense of a *good deal on some hair products that my girlfriend had given raves about. I was elated to find that the Chi was on sale for the magnificent price of nearly 50% off (according to the advertisement listed above), upon checkout it rung up at an astronomical price of $149.99. I called an associate over and they insisted that the price was true. I kindly showed them the area where it stated otherwise according to their label, and they remained adamant that it was not their fault. I proclaimed their false advertisement to the Snr sales mgr and the store manager who were blatantly rude and disregarded the sign that they clearly posted. They were callous and rude in their endeavors to prove a point, and I will never shop there again. I dare say that the two were probably involved in an affair of sorts as they were intent on claiming the same statement.

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JobinMarlena
Fort Walton Beach, US
Mar 01, 2014 1:29 pm EST

You sound like a crazy person. Why would you think they were having an affair? I bet you are a horrible customer.

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JobinMarlena
Fort Walton Beach, US
Mar 01, 2014 1:28 pm EST

Wow, that's pretty crazy to jump to the conclusion that the two people were having an affair. Makes me discount your entire account of the customer service at that store. I bet you were really rude to the employees.

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Tito Puente
, US
Sep 04, 2009 11:44 pm EDT

Affair? Thats reaching...

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Target terrible working conditions

I worked at Target from March until July of this year. They treat their employees like slave trade.

The logistics team is forced to work in semi-darkness, an impossible task when being expected to sort and classify merchandise.

The air conditioning is not turned on to appropriate levels until minutes before opening. The workers are worked, "faster, faster", while being denied appropriate access to water, and bathroom breaks.

Personal information about employees is shared at team "huddles", and workers are repeatedly told that they are not indispensable.

The press states that Walmart has a poor record as an employer, it would be wise to open an eye towards the "hip, socially forward, discounter".

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Laura is crazy
, CH
Dec 08, 2009 2:47 pm EST

Laura, you sound like a lame-###.

What if you don't want people to know about your birthday? What if you don't want people to know about your personal life.

I knew a woman who developed problems with her kidneys because her manager wouldn't allow her to use the restroom when she needed to. Now she's got many health problems.

Just because some corporation pays you by the hour, doesn't mean they own you. It also doesn't mean that that person, who is having physical issues with heat, lack of light, or need to use the toilet - is lazy.

It just means that YOU have been bought, and have become a Target Nazi.

If workers are sweating so much that the boxes they are stacking become slippery, it's a work hazard. If there isn't enough light to see where you are stocking, or where you are stepping -- it's another hazard.

It also doesn't help when managers are abusive. Managers will grill you for personal information so they can use it against you later. They like to know where you are weak so they can kill whatever is left of your spirit.

Laura, I bet you answered the Unicru test on your own, without even looking for the answers on-line. I bet they put you in the "green" pile right away.

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ihavenoclue77
Little Rock, US
Aug 20, 2009 11:42 pm EDT

The logistics team is forced to work in semi-darkness, an impossible task when being expected to sort and classify merchandise.

The air conditioning is not turned on to appropriate levels until minutes before opening. The workers are worked, "faster, faster", while being denied appropriate access to water, and bathroom breaks.

Yes i have to agree with you on this.

I have been told that i am not allowed to have a drink of water while i work and we are expected to work in hot humid conditions. At the end of the shift we are all sweaty and its not nice for customers to have to come into a store and smell stale sweat

semi-darkness is also a big issue, even when unloading the trucks. I got hit in the face by a box one morning and they never even gave me the correct papers to take to the doctors when i went to get a check up, so had to drive back to work to get the papers. They even said that they would pay me for the time i missed and then after filling out a time sheet i never got paid. But i didnt have proof that i filled it out, as when i hand it in i have no idea where it has gone.

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Laura
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Nov 22, 2008 2:16 am EST

What "personal" info could have been shared at huddles? Your anniversary? Your birthdate? Get over it. I have helped in the backroom overnight and its not so dark that you cant see what you are doing, thats why the LPDA has a light on it. And as far as the temperature, sure the air is not super cold but its better than working outside in the hot sun. I have been at Target for a long time and it is true that everyone, even the store team leader, is dispensable. The problem these days with people like you is that you want a paycheck without having to really work for it.

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Andrea
Tucson, US
Nov 16, 2008 1:49 pm EST

OMG i know exactly what you mean i worked for them too from September 2007 to may 2008 I use to have to go over night to put up signs for ad prep it was terrible how they worked. I'm so sorry that happened to you and remember they will get what they deserve.

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Target never again

In the past couple of years, I've been invited to a few weddings that I have not been able to attend due to the fact I moved to the other side of the country. On two occasions, my friends had been registered at Target. I think, "Great, Then I can order something from their registry online and have it shipped to them."

Both times I have done this, I have placed the order more than a month before the wedding, the order has gone through, says it will be delivered in a week or two, and then 2-3 weeks after the wedding date I get an e-mail stating that my order has not gone through and it will not go through for another 4-6 weeks. The first time I cancelled the order and sent something else. This past time, I'm just letting them get their present late, with a card included stating that "I'm sorry that I will be missing their special day and I'm sure it will be beautiful."

Annoying Target, annoying. I'm 24-years-old, at prime wedding-going age, living thousands of miles away from most of my friends, and I won't be purchasing any more registry items through target.com.

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Mint
, US
Aug 26, 2009 5:12 pm EDT

I recently tried to return a nightgown which my daughter received for Christmas. She already had the same one and the one I was returning had the tags on it, clearly was never worn, and was saleable. Instead of asking the person who gave her the gift for the receipt, I decided to use the receipt I had from the purchase of the first on. I had it in my car to return it and finally had an opportunity. Only, the receipt expired on 31st December and I was trying to return it on 1st of January. The service desk clerk advised me that he couldn't take it back due to the expiration and that the system wouldn't let him enter it. I asked for the address of the corporate office and he reached under the counter and handed me a pre-printed business card I contacted the number and the person who took my call told me that he couldn't do anything because it was the store's decision; however, he would pass my concern on the executive management. I corrected him that it was not a concern, but a complaint and that Target should have a special policy around the Christmas Holiday or people shouldn't buy gifts there. He just re-stated the policy and that they make no exceptions. I will avoid Target whenever possible.

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may454
, US
Apr 12, 2010 7:33 pm EDT

I went to target to get some new curtains for my room. First I asked one of the workers to show me to where they were and asked what ones would help with light and so on. They proceded to sell me not only a very expensive curtain but one that only came with one curtain pannel. So 30 min later when i get home and open it i realize my curtain is only half there. When i take it back a day later the costomer rep. told me not knowing there was only half a curtain in the bag wasnt a very good excuse and i need to pay more attention. When their employee said nothing of this. When i got my exchange for a different curtain that came in one piece for the same price...well it had no directions of how to tie up all the pieces so the curtain worked and looked like the package. plus it says keeps out 90% of light... ya right i still need my old binds and the curtain...theres still light coming in. Target sucks!

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Sadman
, US
Apr 21, 2010 6:50 pm EDT

I decided to purchase a Nintendo DS game for my son this past weekend. Visited the Queens, NY Target store and found what I was looking for. I paid for the game and left the store; got in to my car and opened the box to find it filled with paper - NO GAME inside! Ran back to the store (2 minutes passed since I left it), and asked to have either a new game or have the $$$ back. I was treated like the worst scam artist. The general manager made me stand there for one hour while they "investigated" - I'm 6 months pregnant. Finally they informed me that there is nothing they can do for me, and I have to get in touch with customer relations. First thing I did after I left their store was I went to BestBuy and purchased my son his game - this time it was there! I called the customer relations yesterday and they proved to be even more useless. To make the long story short - Target stole my $130, or rather sold me some paper! I'm done dealing with their incompetent employees, and disputed this purchase with my bank today. Never again will I shop there!

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Backoff
, US
May 27, 2010 2:53 pm EDT

I bought a Haier freezer on Jan. 28, 2017.The freezer was 125.00 on sale. an employee put the freezer on a flat bed. I got to the cashier and she said I could not wait for 10min until my friend gets here in the store that they would have to put it back in stock. Then I said could I wait in front of the store she said no unlesss I pull my car around the front of the store and put it in a vechicle. I pulled car around the front, the freezer wouldn't fit, the guy employee with the flat bed said he could't pull it to the parking lot that he would get fired. So I pushed the freezer to my car half way across the Target parking lot and almost to my car when a lady saw me and help me push it the rest of the way. then a guy from Roadhouse restaurant asked can you help, and said this was very bad we both agreed. Lady said she will not be shopping at Target again and would't go in then but was buying something that had already been picked out, Nevertheless I will not be shopping here again. Just look at your security camera on that date and you will see me pulling a big box across your parking lot. And you see about 6/7 minutes my friend came and picked the freezer up. Every time I ask the cashier a question she would that's our policy, what kind of store policy would not allow a customer to purchase an item and push it to the car. I spent almost 150.00 dollars that day. I have a lot of 150.00 to spend but will not spend them with you. And just think of that domino effect with the other lady and young man plus the rest of the people who saw me and that big cardboard box.

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valda thompson
Chicago, US
Mar 09, 2011 8:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was waiting in your store for two european clients i had dropped off who were shopping. i bought two items from the food court. as i was sitting a manager with glasses and a cubs jacket took a picture of me. im an african american female who was well dressed and wearing a name tag also i patronized your business at that time and on several occasions. im not sure if my race is an issue but i work for a hotel and drive guests frequently to target as well as shop there myself. im not a thief and by working at the hotel i know this is a typical procedure of suspected shoplifters if your manager at all suspected that i was indeed a shoplifter how dare he think such athing

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SA - Mom
Benton, US
Sep 01, 2011 6:42 pm EDT

First of all Target should know the customer is always right. Let's get that straight. I had only handful of coupons and could only use half of them. I was late for work because I kept arguing with the CSR. The CSR told me that I cannot use some of my coupons. One was because I wanted another brand name for the coupon. I wanted a higher quality brand name for the same discount as the coupon. They refused to give in. Than a few coupons I wanted a larger size. They refused to give the larger size because it was not specified on the coupon. Shame on Target for wasting times of hard working moms. What happened to the customer is always right.

Another time I was late in picking up my son from his lose deadbeat dad(my ex) because I had the same problem at another Target. He had my son for 28 extra minutes than what the court ordered for him and he refused to allow me to spend those extra 28 minutes with my son the following week and blamed me when it is you who don't know the meaning of customer service.

Than Wal-mart made me late for the same thing. You big companies like to bully working mothers. What happened to the customer is always right.

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Jeremy
, US
Jan 15, 2009 9:15 am EST

A coworker who had notified upper managemnet that Her Father was terminally ill a month in advance was sitting in the breakroom one day

When I asked about His condition, which I did every day and upper management did not, she told me that Her Dr. told her to get Home ASAP because He did not have much time it was GRAVE!

I asked Her why she was still here, she said management was waiting for a fax from the Dr. to verify.

She started to sob and said she was afraid to go in fear of losing Her job!

I told Her to go and that I would take the heat for the decision, which I did!

Not the first time that it has happened.

What is wrong with this?

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Aolrigt
, US
Jun 10, 2010 8:56 am EDT

On 3/13/2017, I purchased a Belkin Surge Protector from Target in Pearland TX. When I got home, it was apparent that the unit did not match the picture shown on the box. It did NOT have a Phone/Fax protection feature and was beige, not the black color on the box. I tried to return it, but mgmt. said it didn't match receipt bar code. I don't know how this unit got into box, but I am out $19.29+tax for a Target error. I don't expect to ever shop there again.

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badtarget
, US
Feb 25, 2011 4:49 pm EST

the management at the target in puyallup washington at the south hill mall target used to be so friendly and used to be such a wonderful shopping experience. I work in the mall so i am there alot. but not anymore. i have noticed a lot of new management lately and they suck. the feeling of the store is dark i can see how unhappy employees are. i think this place needs a makeover with the leaders. who is running this place? looks like a bunch of high schoolers who dont know how to deal with or treat real people. they are to young to be in a leadership position. many of my collegues have noticed this and feel the same way. we are no longer giving this target our business. when i inquired about who was in charge..Jessica 10yrs old? talks like she memorized her responses out of a guide..does not know how to treat people right or the employees..get rid of them. until then, you don not have my business.

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Bolibute
, US
Apr 18, 2012 1:30 am EDT

I am very upset with Tareget and Missoni.I buy Missoni all the time at regular price and discount.I ordered on line pieces of Missoni and I was told my Missoni would be at my house by Sept 19th when I didn’t get it I called Target and was told it would be shipped by Sept 19th I called today and the women answering my call laughed and said it was all gone. I don’t see what is so funny I no longer will ever order anything through Target and no longer will be buying Missoni any longer.I have aleays loved Missoni but no longer do since Target and Missoni could not deliver the goods.

Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

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Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

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Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

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