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4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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4:24 pm EDT
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Target would not exchange white for black

I bought my wife a white WII system for her 65th birthday. When I finished the new family room all the TV components were black in color and the WII system was white and still new in the box.

I thought it would be easy to simply return the "New in Box" unit with sales slip to Target and EXCHANGE it for a Black one.
Not so easy, I was informed that my official Target Receipt had "EXPIRED" a few days earlier and I could not exchange the unit.

I thought that this was a silly excuse not to exchange the white unit for a black unit and took it to Target Corporate instead of just
store level. They re-affirmed my official Target receipt had EXPIRED and no exchange was going to happen.

My solution now is not to do business with Target stores, I do not read the ads that arrive weekly, I do shop good stores such as
Walmart, Sears, JC Penny, of K-mart instead.

Asking over 65 crowd to boycott Target, they don't think in Target management...

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Update by Mike JC
Aug 13, 2010 7:35 am EDT

Hi Supadcy-

I agree to a point, but based on todays longevity and the Boomer Bubble hitting in the coming years,
if the over 65 crowd does even lightly Targets a boycott against this Target chain, they will feel it.

Ciao,
MikeC

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11:34 am EDT
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Target poor service

Recently (Friday July 30) I experienced much less than satisfactory service at the Atlantic Terminal Target in Brooklyn NY. A week-long sale in the "Home" department was underway and my goal was to buy a comforter and sham set in Full size. Upon inspecting the displayed bedding sets, there were no Full sizes.

Nearby were Target Team Members Takeya and Kelly who were engaging in what seemed to be a funny conversation. I slowly approached and said "Excuse me, I don't mean to bother you but could you tell me if there are any full sizes in stock (in the SpringMaid collection) or if you only have what I see here?" My request was met with a disgusted stare by the male Team Member (Kelly) but the female Team Member proceeded to borrow a scanning device from another Team Member to check if there were any more bedding sets in Full size.

Takeya discovered that there were more sets and told me she would find someone to retrieve it for me. The whole time I stood there, Takeya and Kelly boasted about the fact that they had "loafed" the whole day and should start working. Even the team member whose scanner she borrowed and whose tag said "New Team Member" described himself as a "loafer." I knew that I was going to be in for poor service or maybe even no service but I gave them the benefit of the doubt. As she promised to return with my requested comforter I said "Thank you" and waited in the aisles.

After 30 minutes had passed, I asked two other Team Members if the comforter was really in stock, they said that it was not and asked me who told me that it was. One Team Member stated "was it a girl? No offense but she don't know what she talkin' about." I remained in the Home Goods section for 2 hours before Takeya and Kelly returned. They must have been shocked that I was still there but they had no intentions of approaching me or explaining why they never returned as promised. I had no desire for what I'm sure would have been a weak explanation.

I made another selection in the Home Go0ds section and prepared to leave but not before I overheard them (Takeya and Kelly) giving another customer their names for her to leave a positive comment about them. Kelly was complaining to the new customer that another customer was "an ugly ###" and that she had called him a "###". Takeya stood by laughing and ignoring me as if she had not previously told me she would help me.

The rest of my experience felt sour as I felt mistreated by two self-proclaimed "loafing" Team Members who probably believed it was okay to ignore a "guest" who seemed too nice to complain.

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qqqqqqqqqqqqq
vista ca 92081, US
May 13, 2011 8:03 pm EDT
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Very poor service at tha pharmacie by Tam VO PharmD been not profesional ect...

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Letsbereal...
Destin, US
Nov 30, 2011 11:45 am EST

That is horrible. Working for a large corporation myself, I'm sure Target would not want this type of behavior from team members. Guest service should always come first. Consumers are the livelihood of any retail company. I am sorry you were treated poorly. I know that it is an inconvenience to go out of your way to find someone in a management position, but I do believe that doing this is the best course of action. The service desk is usually easy to be found. From there you should be able to ask for a manager. It is disappointing that a corporation can get a bad rep because of a few lazy team members.

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8:04 pm EDT
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Target harassment

On July 23, 2010 my father and I entered the Target store, located on Route 10 in E. Hanover, NJ, around 5:15pm. Shortly after entering I noticed the security guard following us throughout the store. She followed us to the electronics department and I loudly relayed to my father "The security guard is following us", then she quickly scurried away and disappeared into another section of the store. I contacted the manager and he stated that he will speak to the white female guard. This is a prime example of racial profiling and the white female guard should be fired. I am a graduate from MSU and a Middle School teacher this type of treatment is unacceptable.

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Roberto
, US
Mar 27, 2009 11:25 am EDT

I have this problem with Target, I have been to several of there stores, and some that are not Target. I wonder if this Target is the only store in this state to act this way, yet I see it in several other Target stores too, it can not happen in all the stores, I believe.

The good part is that they label the shelves, therefore every place has its own space, every row is numbered, or could be, to supply the things to be put on the shelves, therefore could be found by the person putting it there, or the person to buy it find it, maybe. To place it on the shelf, the label or a scan tool, or the shelf label, can make it easier, yet because they weave in and out, rather than start from one side that can make it easy to find, yet sometimes it can be difficult, or easy if its known where it is on the shelf.

The problem is, the way some people that work there, have strange ideas about where things should be put on the shelf. They made it as easy as logic could think of, yet some people that work there think they should place things in the wrong place, remember I wrote everything has its place, they see an empty place and do not have that item that belongs there, therefore think it should be filled with anything they choose to put there and still labeled as something else for a price.

The strange ideas from these people to force others to accept there reason for putting it in the wrong space, remember every thing has its place, they do not like people correcting them when others see its in the wrong place.

The people that do a good job or intent upon doing a good job get blamed for the problem, these other people do.

At night, before closing, they pull things forward to look full or make it easy to grab and buy, problem is they move it several spaces beyond its place where a different price is or different subject is, just to fill an empty place to look like its full.

They fight, or differ, with people that know it belong only in its place.

Would you like to work for a store, that make you shift from reality, one day; yet another day, blame you for doing what you tried to do to start with.

People come and go that work there, they leave for a reason.

Another problem, that happens at Target, can happen anywhere, the team lead can complain or treat fairly or unfairly about how people work, that people need a drink of water, or need to use the restroom, or complain about finishing work, workers are human being not machines, to be overworked or made to do too much, all by thereself, yet others have team spirit to help, remember some people can do some thing by thereself, yet some are expected to do too much.

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Medic_@78
Buffalo, US
Feb 08, 2011 1:34 am EST

You were probably behaving like a criminal.

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WhoCaresAboutYou?
Patchouge, US
Jul 14, 2010 5:38 pm EDT
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Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
[protected]
fax: [protected]

Assistant:
Denise May
Denise.May@target.com
[protected]

Phone numbers for his direct reports, inside...

Bart Butzer, VP Stores: [protected]
Christopher Perrigo, VP Target India: [protected]
Doug Scovanner, EVP Finance & CFO: [protected]
Janet Shalk, EVP Target Tech Services: [protected]
Jodee Kolzak, EVP Human Resources: [protected]
John Griffith, EVP Property Dev: [protected]
Kathee Tesija, EVP Merchandising: [protected]
Michael Francis, EVP Marketing: [protected]
Mitch Stover, SVP Distribution: [protected]
Stacia Andersen, President TSS: [protected]
Tim Baer, EVP General Counsel: [protected]
Tory Risch, EVP Stores: [protected]

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5:58 pm EDT
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Target extended warranty

I bought 2 dvd players for my car and 3 year extended warranty.
Less than a year my dvd player stop playing so I called to claim warranty.
The ONLY warranty rep. name Cindy who seem to have the worst day of her life or just a ### gave me and wife the worst service of our life. Even though it was a wear problem she said we have to talk to manufacture to see if they will cover it and they will CHARGE US for new dvd players. So I asked her why I bought this 3 year warranty that says "Service plan offers:Normal wear and tear item". She told me the same bs. When I asked for her supervisor, she would said it would take around 24 hours.
DO NOT BUY ANYTHING FROM TARGET BECAUSE IF IT BREAKS YOU ARE SCREWED...EVEN WITH 3 YEAR EXTENDED WARRANTY.

Read full review of Target and 2 comments
Update by royal8868
Jul 24, 2010 6:05 pm EDT

DO NOT BUY ANYTHING FROM TARGET!THEY WILL NOT COVER YOUR EXTENDED WARRANTY.
Do Not expect friendly service from their warranty department.

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stlj
Imperial, US
Feb 20, 2013 2:47 pm EST

Target does everything they can not to cover repairs. Not a good value. Ipod would not sync and target says they will not cover do to physical damage (bent pin in charging port). The warranty claims Normal Wear and Tear Coverage not the case. When the ipod was returned they are the ones that damaged it because the connector does not even go into the ipod. This was not the case when it was sent it was charging but not syncing. You will get the run around on the phone from them. Don't buy targets plans there are many better options look around. Buy from the apple store

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luisiscool
Livermore, US
Dec 07, 2011 5:31 am EST
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Well not with me cuz it took me almost a month to get a box to ship my 19" plasma TV to get it repaired but problem solved. No one messes with me.

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2:46 pm EDT

Target pharmacist refuses to fill prescription

I have been getting several of my prescriptions filled at Target for over two years. Two days ago I went to get one of them filled. The drug is a controlled substance so I have to get a new prescripton every month from my doctor so she gives me two at a time and when one runs out then I have the next prescription. So for this SAME DRUG and the PRESCRIPTION EXACTLY THE WAY IT HAS ALWAYS BEEN for over two years, when I dropped it off to be filled while I bought groceries I asked if they had a suffiient quantity on hand and was told yes. So I was getting groceries when they called my name over the P.A. and this different pharmacist who I later learned (Crystal is her name) is actually the supervisor of this Target pharmacy. But she told me she could not fill the scrip because my doctor wrote it wrong. Then she started on about tablets and capsules and blah blah. Anyway I said well then please call the doctor and she said "I Can't" (I won't would be more accurate). So basically she tells me she won't fill this drug that I have gotten there for over two years and she won't call to get her question answered. I abandoned a cart full of groceries and left. I went to another totally different pharmacy (not Target), gave them the scrip and they filled it within 15 minutes with no hassel. So obviously Target filled it before and then this other pharmacy filled it but Crystal the supervisor refused (she kept saying IT'S AGAINST THE LAW (for me to fill it). I had just gotten electrical/phone service restored to my house after it was out almost 2 days due to a storm and really didn't need the additional hassle or the annoyance. I was so furious I never even thought to point out that if it was breaking the law then Target had been breaking it every month for 2 years.

I called two days later and talked to another pharmacist and he got out all my old scrips and apologized and said he saw what the problem was the doctor wrote it for tablets but the drug name (not generic) came in capsules. It seems the capsules are timed release. Based on this other pharmacist REASONING POWER he was able to figure out, as every pharmacist had before, that it was indeed supposed to be tablets as written and not capsules and he knew that because the scrip of mine is for 7 pills a day throughout the day and it wouldn't be written with timed release capsules as it would be an overdose. PLus he said if he had questions he would just call the doctor. I said I asked Crystal to and she flat out REFUSED to call the doctor. So she (this supervisor, no less) couldn't figure out what everyone else managed to figure out previously and she wouldn't call my doctor, in essence leaving me without my prescription.

I WILL NEVER EVER fill one more prescription at Target if that is the mentality of their supervisor. This older pharmacist I talked to said he was going to take it upon himself to move it up a level to Crystal's supervisor so they know the kind of unacceptable behavior, rudeness and unresponsiveness to my requests that they can expect from this "Supervisor" who is apparently young and "upwardly mobile" despite the fact that she doesn't know what she's doing. Target apparently advances not the people with the knowledge but the Young and Up and Coming.

Give me the tried and true experienced every time and save me from Supervisors (who don't deserve to be) every time.

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12:02 pm EDT

Target illegal actions

I bought a Nintendo DS for my grandson last September. I bought the 3 yr. extended warranty because I was told I could just return the item to the store if anything happened to it and they would replace it. Well, recently the left hinge broke that holds the screen on. I took it back to the store and was told I would need to send it in to their warranty department and that they would send it off to Nintendo to be fixed, but that it was probably not going to be covered because this is not considered "normal wear and tear". I spoke to the Manager on Duty who said there is nothing he can do, but gave me the customer service 800#. I called and was told the only thing they could do was file a complaint and use this complaint to train their assiciates not to sell their warranties in this manner. They will not honor what I was told and replace the item.

The entire reason I bought the extended warranty was because I was told I would not have to send it anywhere and that they covered it if it were to break - period! I have purchased other large electronics at Target and have always purchased the extended warranties, but now I am afraid I have been taken for a ride on all of these. This is a total scam and shoulod not be legal! Isn't this consumer fraud?

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TheWayItIs
, US
Oct 13, 2010 9:54 pm EDT
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Your plan covers you for years 2 and 3 - any electrical or electronic faliure. Not damage of any sort.

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3:24 pm EDT
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Target costomer service

I was in line, three costomers down from the cashier when i heard the cashier lady raised her voice and started ranting on at the costomer in line. Apparently the woman checking out made a complaint that it was ridiculous for the cashier to ask for her id when buying glue. Thats all it took for the cashier to loudly reply that it was the store policy that they check for id when purchasing such items and glue and that if she ever came back to buy some more glue, that she would ask for her id again because she wasn't going to loose her job over a costomer. The costomer then said ok, she understood and the cashier then continued to yell, stating that if she had a problem with the policy that she could walk over to the costomer service desk and ask them for corporate contact to complain to them. The costomer then left and the cashier told her to have a nice day and then continued to comment and rant on to the remaining costomers in line about how she told the woman off. A security man then walked over to her and then they carried a conversation on about how that lady won't be returning to her line, gloating even about how she handled her for good. The security man then adding on, saying that costomers can leave happy, or they can just leave and thankfully he wasn't standing there or she really would have gotten it. This hasn't been the only time Targets costomer service has been bad, but this incident bothered me enough to go the extra length and speak up. I tried to call the store and talk to the manager but when I called, the operator wasn't very friendly either and I waited to be connected for 15 minutes before I hung up.

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5:51 pm EDT
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Target double charged

I paid cash for products and was charged on a target card also. I was not informed by the associate that my purcase would be put on a target card in order to receive 10% dicount and the associate charged the card and also took my cash. I did not know the card was charged until two months later when I received a bill. I filed a dispute with the target stores and went to the store where I made my purchase and the manager said she would look into it through the video at the store, then she came back and told me she couldn't go back that far. She also stated that the store does not count drawers the just bag the money and take it to the bank and the bank only notifies the store if they are short not if they are over. The dispute associate claimed that they found the receipt with my signature on it and I informed her that I was led to believe that I was just signing to get the 10% dicount not agreeing to pay with the card. I would have never applied for the card if I had known I would be charged twice. Now they call me everyday at least two times a day bugging me to pay what was already paid. I will never shop at target again and I am letting everyone I know what they have done. The store or it's employee riped me off.

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8:27 am EDT

Target awful after sale policies

I have been shopping the Boulder, Co. Target for three years now and usually come away quite satisfied. I know I have even written at least one comment card praising an employee in the electronics section for doing a great job.

Today, about an hour ago I had a different experience. I bought an Eddie Bauer air mattress there last year, used it for a trip or two and put it away. It worked better than I expected and I was very happy with it. When I used it for the first time this year it required a refill at least once a night. It is battery powered so it was only a minor thing to do so but in the middle of the night... you know.

I brought it into the store today and explained the situation to Jenny at CS. In short terse sentences she explained your policy. It went pretty much like this after I explained my issue to her.

Do you have the receipt?
No.
Do you have the credit card it was purchased on?
Yes.

You will have to go find the exact item you are returning and bring it here so I can get the barcode.
What if you don't sell this one anymore?
Then you can't return it.
I found the warranty card and it said Eddie Bauer would take car of fixing it or replacing it within a year of purchase. They even cover the freight.
That's Eddie Bauer, not us.

I thanked her and with sarcasm told her how helpful she had been.

When I got to the section I found no product that matched mine "exactly". There was oen that was very similar but in a different size. While staring at the choices for a good while I was ignored by a staffer that was too busy stocking the product he had just brought out to even make eye contact. My first impulse was to go get a manager, hand the mattress to him/her and ask them to throw it away for me as it is now garbage that I have no need for. Instead I went back to CS to get Jenny's name (she had moved to the Photo counter) and possibly get better help. I waited in a short line, watched another CS staffer leave and when the last one was free she just stared at me for a short time then offered to help. I decided she was not worth the trouble and asked for a comment card at which time she confirmed my first thought by not knowing what one was. Didn't even bother getting her name.

To say I was unhappy at Target today would be an understatement. Sorry so long winded, but I believe the whole story is the important part. It was not just Jenny, she was only doing the job, same with the floor staffer. I don't know WHAT the last person I dealt with was doing in CS. It was the combination of all this that really made me decide to only buy extremely cheap or disposable items at Target from now on.

As a qualifier, I worked for a company called REI for over 11 years and have seen a lot of time behind the CS counter as a staffer and a manager. I believe I have returned a total of two other items to this store and had a great experience both times, more than I had expected. I am not looking to get anyone in any trouble nor to change the crappy policy, but thought you should know.

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6:57 am EDT

Target two purchases - two bad experiences

Incompetent employees at Target Optical in Aliso Viejo. Two purchases-two bad experiences. Took one month to get my glasses correct. I picked up sunglasses and stated it was too heavy. Without looking at the order or even my sunglasses, Lisa states they are thick because it takes 7 layers to polarize the lenses. Took them back again and Carla states they made plastic instead of polycarbonate. They each blamed one another for the mistake. Lisa does not like to make adjustments for fittings. Seems like she doesn't know how or want liability in case she breaks the frames. She broke my first frames by adjusting them. For my second pair, I had to tell her how to adjust. They both tell me they are trained opticians. I seriously doubt it. Target needs to improve on customer service and to hire competent opticians.

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7:55 pm EDT
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Target won't close account

I closed my Target Visa account in July 2009, and paid it in full. I called Target to close my account and requested a final bill. I never received it, and thus, forgot all about it. That was my first mistake. It wasn't until I was looking up my credit score when moving that I noticed my Target account was over 120 days past due.

Immediately, I called Target and talked to someone on the phone for at least a half an hour. The reason why I never recieved a final statement, was because the balance was less than $10 so it was "not in the computer" to send me a statement. I asked, "How am I supposed to pay for something that I don't even know exists? I asked for a bill and never got one."

They supposedly removed all of the finance charges and were supposed to mail me a final bill, which was for $5.62. So, they didn't actually send me a final bill but just a copy of the August 2009 statement. At any rate, I paid the $5.62 by check, and thought I was finally done with this nonsense. They were also supposed to remove the negative statements on my credit report. Of course, I didn't have a lot of faith they would actually follow through on that so I also filed a dispute with Experian.

So, fast forward another couple months -- I check my credit report again and lo and behold, not only is the delinquency still there, but I'm also 30 days past due on the account. I tried to log into my Target Visa account online and it still worked (mind you, I don't want it to work, I just want to be done with Target Visa forever with no more charges! I thought that's what it meant when you closed an account). I had a $10 balance. I called them up immediately.

The first lady I talked to tried to remove my charges again. She said they wouldn't show up as $0 until after the next billing period is over (in about 2 weeks). She was trying to rush me off the phone, but I still had negative charges I wanted removed from my report, and didn't really want to answer of, "Call back after the next billing period to make sure I did my job right." So I said, "Who can I talk to that can remove the negative statements on my credit report?" and she said some snarky thing about how it was my fault I didn't pay the charges. I said, "Excuse me, I paid my account in full and requested a final bill that was never sent to me, so it that is TARGET's fault, and I will not stand for having these ridiculous delinquent statements on my credit report!" she she transferred me to an Account Services Manager or something like that.

Anyway, he told me that the account should show $0 within 24 hours, and that he removed all of the delinquent statements from the credit reporting and that I should receive a letter within 10 days. Why this couldn't have happened the LAST time I called, I don't know, but Target's inability to close my account and not charge me any more money is really frustrating. This has been going on for almost a year, and I don't really trust that they will actually be lifting the negative statements off my report. I guess we'll see what happens.

I can't say I will never be shopping at Target again, but I certainly will not be getting their credit card. The less credit cards I have the better, IMHO!

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1:33 pm EDT

Target I hate shopping at target

The reason I hate shoppong at Target now is because they moved it out of my area. I have to go way across town to another city to shop at their store. I prefer to shop with them instead of Walmart but as you can see there is a Walmart on every corner and in every city. Why can't Target be like that, at least have 1 in that city. Some of us don't always like going to Walmart or the or their grocery store. I liked it when Target was right down the street and I could zoom over there if I needed a quick outfit to wear or gift to buy and even make my credit card payment. Target move back to the South Garland, Texas area.

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aidabarrrr
Boise, US
Apr 11, 2011 1:05 am EDT

THEIVES!

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cyelea
1554 Beaver ct sw, US
Apr 08, 2011 6:50 pm EDT
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In a sense, you hate Wal-mart. A Wal-mart on every corner will always drive Target out of a local market. It isn't Target's fault (or any other store for that matter) that Wal-mart is driving businesses down.

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Chea305
Miami, US
Sep 16, 2010 2:37 pm EDT

this makes no sense. u are simply upset because u dont wanna go across town. u fool.

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rlowe47
St Louis, US
Jun 29, 2010 5:24 am EDT

So you have nothing against Target? You actually hate the distance that separates you from Target.

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2:46 pm EDT
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Target return of item with receipt within 3 days

I was a regular shopper at the Dickson City, PA Target Store until recently. I attempted to return a lucite bracelet with rhinestones after 3 days with the receipt after one of the rhinestones fell out. I was told by Customer Service that since they did not have an identical bracelet in stock, they could not match it, thus, they could not refund my money, nor give me a store receipt. My receipt listed "lucite bracelet" @ $9.99, and the other items were either clothing or brass jewelry so I pointed out that obviously this was the item in question.
The CS person told me that they didn't know if this bracelet in question was indeed a Target item or another store's item. Mind you, I was wearing the other brass jewelry I had purchased at the time. I asked for her superior, who explained the same rules. Then asked for the Jewelry Department Supervisor. That supervisor told me they didn't keep any inventory paperwork and an independent stocker came in on "some day during the week" and "perhaps if I was lucky, that independent would again stock that bracelet and I could get my money back." I asked for the store manager. Along came a woman about 28 years old. She went on to explain the same rules again.
Now I had 4 women staring at me, arms locked across their chests, defying me to say anything else. "What is the CS number to call in corporate?" I said. The store manager gave me the number.
I called. The man there told me to hand the phone to the store manager where she actually argued with him! I had put my cell on speakerphone, so now other customers were listening to this hilarious and ludicrous scenerio. She was refusing him when he was telling her to give the customer her money back. Finally, the CS worker took it upon herself to give me my money back quietly (probably to get rid of me and the growing crowd that was listening to the speakerphone).
He asked to speak to me then. He gave me a ticket # and asked me to call Corporate the next day. I called and had to speak to two people before I reached a supervisor that would pay any attention to this lack of customer service. Amanda at CS Corporate supposedly is turning this matter over to the executive that handles the Dickson City store so that he can review his managerial employees.
Moral of this story? Do not buy costume jewelry from Target Stores if you ever think you will return it. Why? They won't take it back because they think you are returning someone else's merchandise. Don't bother saving your receipt. They don't honor it anyway.
Right now I'm collecting my old (up to 90 days receipts) Target merchandise that I can return and taking a trip. I've had it with them. That "rule" just pushed me over the edge.

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Miss_J
San Francisco, US
Jan 24, 2011 1:44 am EST
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I had the same type of experience at K-mart. In order to not waist your time, CALL CORPORATE! Most of the time Corporate will tell them to refund you with ease instead of dealing with incompetent people.

I worked retail, I know the business. They had the wrong price of a fan posted at Kmart. The sign said 9.99, but rang up at 16.99. I really needed a fan, but I wanted the fan for 9.99...it wasn't worth more than that! But they refused at the register to give me the POSTED PRICE (which, by law, they have to sell at the posted price)...they did the run around with me too. When I showed the associate AND store manager, they said "no, that sign goes to this fan" and pointed to a fan on a separate shelf! So I pulled out my phone and started to take pictures and they laughed at me, so I called Corporate. Needless to say, I filed formal complaints against them both, Corporate was super apologetic and so was the lady that rang up my fan at 9.99 when I went back!

SAVE YOURSELF TROUBLE, CALL CORPORATE!

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P
1:57 pm EDT

Target unless I get a response from target, I will never shop at target again

Complaint #1: I am concerned about being told by a clear that it is my responsibility to make sure that all of my packages are place in my cart from behind the counter. "Next time, make sure you are aware of it being your responsibility to . . . ." Did not offer an apology for my having to return to the store (Gas, time, etc.).

Complaint #2: Was not initially informed that I had not been given an entire bag of merchandize rather than just one item. When I called to find out about the softball that was missing ffrom my items, I was told that "if" it were there I could come and pick it up. IWhen I identified the item, I was not told that I had left several other items. At home, when I looked for other items, I had to call the store again, and ask about the other items. At that time I was told that they had a bbag. Why? The clerk had to search the bag to find the softball. If Target is doing this to other customers, they are probably keeping a llot of items that they are not informing customers about. It is not until they are missed that we begin to question managers/supervisors, etc. Also, why do I have to speak with an individual that suggests first: that I am not telling the truth and that does not bother to explain the entire process and that puts the blame on the customer. Makes me want to shop at Walmart. Unless I get a response from Target, I will never shop at Target again. This may not seem like much to such a large corporation. Actually, I am expecting the same response I received from the employees because usually they respond to customers based on their training.

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unhappy shopper101
Fort Oglethorpe, US
Oct 05, 2010 4:54 pm EDT

When I went home and opened my bags from Target I was missing a newborn outfit I purchased . I was given 2 bags which had plenty of room for one small baby item. I did not watch him bag the merchandise. I didn't think i had to watch . Do these clerks have to be thiefs? I called the store and they did not have the outfit in guest services. It was my only chance to get to the store before the baby shower I was to attend. I called the store and was put on hold forever. I am going to return the entire purchase and never shop in Target again.

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Dead Bird Cage
Bloomington, US
Aug 16, 2010 7:27 pm EDT

Here is my responce to you...stop your bleeping crying and grow up. It is your fault for not checking before you left. I'm not saying the clark was any better but you have to take some of the blame. Grow a pair.

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seba3c1980
st. louis, US
Jul 31, 2010 4:00 pm EDT

Oh yea they kept it on purpose to screw you over! Yea Right. Stop blaming others and pay attentionwhen you make purchases. It is your responsibility to make sure you have all your bags.

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ForeverXxDecember
, US
Jul 20, 2010 7:22 pm EDT

Often times when Guests leave bags behind the merchandise ends up with the Guest that was in line behind them, accidentally. Target does not make a habit of withholding merchandise that was bought from the guests that it belongs too. Generally if you get home and realize you are missing something as long as you have you receipt we are supposed to let you come back to the store and pick the item up off of the salesfloor- even if we cannot locate the item at our guest service desk.

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rlowe47
St Louis, US
Jun 29, 2010 5:33 am EDT

I work in retail and this past black friday we had a customer leave a 42 inch TV... Yes, a 42 inch TV, not even a small one. It sat in our back room for months. I think we decided to auction it to any employee that was interested and give the money to charity.

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john_82229
, US
Jun 21, 2010 11:11 pm EDT

I've worked in customer service for 6+ years and it still amazes me how customers don't pay attention to things they've just purchased. People leaving wallets, credit cards, phones and merchandise just sitting there just amazes me! It's not like you had two cart loads and they forgot something! I've shopped at Target for years and years - it's one of my favorite stores. It isn't Target's fault you can't check your bags - they usually leave them on the counter for you to grab. If they accidentally left one behind the counter - mistakes happen.

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K
1:10 pm EDT

Target this was an absolute horrible experience

I went to the Electronics department to seek assistance regarding a prior Target purchase of a dvd/vcr combo. No one was at the register so I pressed the customer service button. It said that "someone would be with me within 60 seconds". I waited. No one showed up. After the 60 seconds, I pressed the button again. Still no Target team member. I opted not to press it again since no one was responding. I just stood at the Electronics cashier counter waiting for someone to surface. Finally, after 2 additional minutes a team member named Jess walked up to the cash register counter. He walked inside the cash register counter and began to organize something on the counter. He looked up at me, didn't acknowledge me, and proceeded to continue organizing whatever he was working on. I continued to stand immediately in front of him and tapped on the counter. He did not look up anymore. He did not greet me. He didn't say anything. He acted as if I didn't exist. I was so enraged that I proceeded to go to the customer service desk and request a store manager. A team member named Kevin came over and asked how he could help me. I told him what had just happened. He responded with a very weak excuse for Jess's behavior. Kevin said that if Jess did not have his walkie on the correct channel, he would not have ever heard the pager request. I told Kevin that I understand that excuse, yet no one responded to the pager AND when Jess did arrive to the register he blatantly ignored me. Kevin offered the excuse about the walkie again. Clearly, I was appauled that he was unapologetic for the lack of customer service on Jess's behalf. There is never any excuse to ignoring a customer especially when they are standing in front of you. A team member does not require a walkie to SEE that a customer is standing directly in front of them awaiting service. This was an absolute horrible experience. As a result, I am going to return the dvd/vcr combo and purchase it from a store that is willing to provide customer service!

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8:02 am EDT
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Target cancellation policy

Does anybody have connections with a state senator? I'm pretty sure it will take an act of congress to cancel my Target Visa Credit Card. I have spent two days with customer service, which is an oxymoron, they provide no effective service and I feel more like a criminal than a customer.
Because of problems with them I decided to cancel my card. I have a zero balance and have made no charges for over a year. I called and was told to mail or fax copies of my drivers license and social security card (front and back) along with a utility bill and paystub; I might as well post them on the internet and beg for identity theft! I called again to verify this and they won't. I asked for terms of cancellation and they mail them after a host of security questions that make me wonder how they got the information. Yikes! I feel trapped in an episode of Twilight Zone.

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7:59 am EDT

Target one of employee was very rude and argumentative

My daughters purchased a CD in Jacksonville, for my birthday & because the cashier was having problems with the paper roll for receipts, she asked if they really needed the receipt. They advised yes because it's a gift so the manager reluctantly went to her office to print one.

The CD was damaged so I went to my local Target to exchange. The GSTL "Melena" was very rude & argumentative, stating I could not use that receipt because it didn't have a "V something number & this is what she always tells her guests. When I told her my daughters had specifically told the Jacksonville Manager they needed it as it was a gift, Melena continued to argue that it wasn't any good & again & again told me she always tells her guests this. I did not want a refund, simply an exchange for the exact same CD. She continued to be snippy & argumentative. I found this to be very unprofessional.

I go to this Target a minimum of 2 - 3 times a week & almost always purchase goods so I don't appreciate being treated in this manner & as much as I have always liked Target, this has given me a bad taste & I will not frequent the store as often as I have in the past

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Snooki
, US
Jan 11, 2011 7:04 am EST

Its called a VCD number. I work in Guest Services at Target and don't realy understand why she couldn't just scan the receipt like is normal procedure. Unless the barcode on the reciept would not scan then the
VCD is required. However, if all you wanted was an even exchange for the CD (which if opened is all that can be given) the GSTL or guest service tm could have used your driver's license for the exchange. At my Target our team works hard to be flexible with guests. Maybe the GSTL was having a bad day :)

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3:26 am EDT
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Target non-english speaking employees

I went in to a Target store in Duarte, CA, looking for a particular item that I saw on the store's web site. I found it no where on the shelves, and decided to ask an employee for help. After I explained to the employee what I was looking for, she, who looked very confused and puzzled, yelled out to another employee about 10 feet away from us something in Spanish. I wasn't sure whether the first employee understood what I was telling her as she never spoke a word to me. She simply turned to the second employee as soon as I finished and they proceeded to have a discussion in Spanish (a language I do not understand). From what I gathered by their tone, they were not sure what the answer to my question was. Then a third employee walked by, and the two motioned for her to come join us. They pointed at me, as though to indicate that I have a question. I asked the third employee if she speaks English, and she answered that she does. I was relieved to finally come across an employee there who understands English. I explained to her what I was looking for, and she pointed me in the right direction.

I came home that day somewhat upset at my experience. So I wrote an email to the email address I found on Target's web site, explaining in detail what happened. The following day, I received a response from someone named Dylan from Guest Relations. He wrote a few short lines in a cold and insincere tone, thanking me for taking the time to write, but never apologizing for what happened. He wrote, "the team members we employ nationwide represent the diversity of the country and communities where our stores are located." Yes, Duarte is a predominantly Hispanic community in southern California. Does that mean I should be subjected to this sort of customer service? I wrote back to the guy telling him I shall never set a foot in another Target store again. He responded, "I'm sorry we aren't able to assist [you] further."

This sort of an attitude from the Guest Relations department of a superstore, is just downright disgusting, and I would have expected better from Target.

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WhoCaresAboutYou?
Patchouge, US
Jun 22, 2010 4:23 pm EDT
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You sound like someone who needs to complain just because. Suck it up and deal with it - learn some bits of Spanish to help you get around if you LIVE IN A PREDOMINANTLY SPANISH AREA.

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12:39 pm EDT
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Target rudness with injury

On 5/21, my mom fell on the floor in the grocery section of Target. If the floor was waxed, there was no warning. I have been in stores before that I could not walk on the floor because it is slippery from wax. My mom fell and broke an elbow and had a bleeding lip. She was on the floor, bleeding and the store clerk told her to get up. They did not get help right away, someone else had to call. Warn people when you mop the floor! Don't tell people to get up when they are bleeding! This incident makes me want to shop at Walmart and not Target anymore! Any compensation for this to keep my business?

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6:56 am EDT

Target selling very low quality products

When my husband and I moved to Charleston and our furniture had not arrived, I bought tv trays to use. Granted, they were $39.00, but I bought them anyway. They are cheaply made in both stain and construction and constantly fold up while we are using them. I would return them, but have no receipt, but don't feel safe having my husband, who has had a stroke, use them. Target was our favorite store while we were in Minnesota and California and for some things I would still shop there. Every other thing we have purchased has been acceptable until now.

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Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

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Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

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