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4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Target reviews & complaints

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K
2:14 pm EDT
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Target unethical behavior racism

I work for target store#T1168 in Highland park ill 60035 I always get red cards and they only scheduling me for 1 day a week and constantly hiring new people not training them correctly I don't miss any days nor be late I cant continue to work for target getting treated like this I have a family to provide for and 1 day a week cant help us its a lot of racism and favoritism going on there they put a big front on when headquarters visit they only cares about is red cards they pressure you to get those as well..and that's another reason why team members coming and going..they look down on the special need team members work them to death..this store needs adult management to run the store not a bunch of kids..or this location should be shut down.. this makes my 5th time reporting this store and nothing is being done about it should contact eeco? or have the media to get involve and investigate?its a black lady works there and when it gets backed up they never help her or they are on break.. what wrong with that picture? they always giving out gift cards to the lying guests.changing prices. I Hope something gets done about this store asap..

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J
10:04 pm EDT

Target customer service

Shopping in your port macquarie target today. Very disappointed. Was virtually called a thief and a liar because I have my cards on my phone and she wouldn't except it.
Not happy. I have used this type of payment at every other store I have been to. Also I'm a Coles team member and I am a very trustworthy person. It made me extremely frustrated and sad that this girl things she has so much power. I wasn't even making a fuss or anything just stated a fact. Very bad customer service

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6:58 pm EDT
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Target target red card-credit card

There are several purchases that we did not make on our credit card all the way back to April 2017. It is even clear on our statements back to back, same day charges are made. They were removed but then put back on by targets fraud department plus interest and late fees for not paying for these fraud charges. I have spoke to so many people and no one knew what was going on with our account. I just received a rude letter that my case was closed and I had to pay all the fraud charges and interest and late fees.

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Update by jgloe43
Sep 25, 2017 9:27 am EDT

I cannot access my account at all. Target claims they fixed my card but they didnt-they still have a huge sum of money due, I had the card paid off. They keep removing charges and then add a ton back on. I have talked to so many "supervisors" that end up saying I have to talk to Julie-who was nasty to me, the one and only time she was available. This headache has been going on since March!

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No Thanks 37
, US
Sep 08, 2017 2:13 pm EDT

Target decided to switch our statements from paper to paperless (i.e. email). However we get a ton of spam email, which is why we always request paper statements. So after making a minor purchase, we never received a statement (at least not a paper statement) and 3 months went by until we found out by getting a call from collections. After backtracking what happen and paying for what we had purchased we requested to be put back onto paper statements and requested that the one hundred plus dollars in late charges ($35/mo) be removed since we never requested to be switched to paperless statements and did not intentionally withhold payment. They said that since 30 days had past there is nothing they can do. This was after explaining that the only reason the bill went unpaid was due to, not receiving a statement and that we found out money was owed due to the bill being sent to collections which takes 90+ days. We've had multiple calls with customer services and have received nothing but rude responses to the effect of there's nothing we can do, just pay it. We've since closed the card and will go out of our way to avoid dealing with a company that treats its customers like that. Up until that point out payment history has been stellar but I refuse to pay these fees since I did not want to switch statement delivery method. I've had minor issues like this with other companies and have never before been treated so poorly.

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R
12:05 am EDT
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Target magazine at check out

Today as I was checking out of Target in Foothill Ranch, CA, my six-year-old son pointed out to me that there was a nude woman on the front of the Women's Health magazine right next to the candy display. Needless to say I was shocked and quickly hid the magazine from my eight-year-old daughters eyes as well. I went into target to buy diapers for my 1 year old baby and drove home with my older kids asking questions about the naked woman on the magazine. This is not the reputation Target wants to have and I highly suggest you remedy the situation by having all front store managers pull this magazine as soon as possible!

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6:51 pm EDT

Target team member

At this particular target that I frequent there is this young adult who is completely awful. She works at the Starbucks part of the store now I don't know whether to complain to Starbucks or target so I'm doing both. Sending the same thing to both companies. This particular young woman is extremely rude and gives a horrible attitude. I understand we have bad days. We're human, but I once to three times a week come to this store. It's my one stop shop for everything and every time she's unbearable. I have stopped coming to this Starbucks and stopping at the one that shares the parking lot with this target because of her attitude. I've had to explain to my children that we don't talk to people in the manner she does. I've over heard her talking about costumers in front of them, I've heard her say that "they" she doesn't/isn't gonna charge a costumer, I've seen her eat behind the counter which is completely gross- does target not give breaks?, and I just frankly feel sorry for her coworkers. I'm sure she's miserable to work with. I've seen her be on her phone while she takes orders on social media. I've seen her stand next to her coworker all buddy buddy whispering while a third coworker runs around taking and making orders. She just makes the target experience uncomfortable.

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7:32 am EDT

Target out of a product

We are currently going through hurricane/ tropical storm Harvey. And on Friday I went online to see what last minute things I can get. Saw you had this Coleman® 4D Classic Personal Size Lantern that said was still In the store. So I went and bought it online and waited, couple hours later I get a email saying only the batteries I ordered for it were ready and the lantern was out of stock. Go into your store and they put everything up front and let the customers get what's left. which I'm okay with but you never updated your online supplies. I wouldn't of had to get out if you would of kept up with your website. I shop at target all the time. But this makes me mad.

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1:40 pm EDT

Target snack bar

8/26/17 Phoenix ave store Fort Smith Ar. Twice in the last two weeks after making my purchases I have stopped in to treat myself to a what I consider a well deserved reward and twice I have left empty handed. Both times their was but one other customer, each time I stood there for better then 10 minutes and each time neither one of the two employees offered a hello or offered an excuse for any delay. I would like to think both times were an isolated case or am I the only one taking notice. As far as the rest of the store I have had nothing but good things to say about your staff and store. But I believe today may be our last attempt to purchase from your snack bar area. Thank you for letting me vent. If you care to respond my email is [protected]@yahoo.com phone [protected]

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4:56 pm EDT

Target store profiling

hello my name is davante woodberry I work at the levittown target. Today I was went to my store to pick up my check than I proceeded to buy madden and other items. When my purchase was done I went back so they can unlock my madden from its case. Than team member told me to go to guest service where ap was called and they took my receipt and went to the back. when I asked what's the problem they said idk I told them I work at this store but they ignored it and took my receipt to the back as I was a thief meanwhile I telling them I work hear as a presentation. I was very offended by this and I cant allow this to keep happening. This is the third incident that I was profiled at a store I work at. The first time I had surgery on my shoulder and ap thought I was stealing and my team lead had to tell them who I was. The second time I came to the store with a hoodie and ap saw me and notified ap team lead that I look suspicious mean while I heard what they was saying on the walkie because I was picking up my check at tsc. Something has to be done because I feel im be profiled at a store I work at and this makes me upset. I dont think I can continue working at target when im being profiled. I need to speak to someone or council im not going to keep letting this happen to me this is not fare.

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C
2:43 am EDT

Target a huge disappointment

I purchased several products online from their website in the past 4 months. And it may sound wild but they delivered... nothing.
Neither of them arrived. They gave me tons of excuses and apologies.
Only the things are right where they started.
Thank god they refunded my money, but that didn't change the fact of their irresponsible actions.

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11:07 am EDT

Target artificial plants/online purchase

I placed an order on 3 artificial plants on august 17, 2017. I did receive a confirmation email when I placed my order, estimated date for pick up was august 22, 2017. I went into my email august 23, 2017 check my inbox and spam and had nothing from target, so I decided to call and the operator tells me, I took to long to pick up so the put the order back. I couldn't believe she said that I am so upset. Will never place another order with target.

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1:40 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Target - truck driver

It was late on East Bound 58 in Virginia, between the hours of 2200 and 2330 on the 22nd of August 2017. The Driver of your truck, trailer number 811222, almost ran me off the road twice. Would come up to people, in a 45 mph zone, going at least 65 mph, get less then 3 feet from a vehicle and then put his brights on. He almost sent a car smashing into a...

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8:27 pm EDT

Target job aide

About a month ago I replied for a cashier position at the Willowbrook, il. Target because I know that Target was a good company. Also in past I have had worked for the Target in Lumbard, il. And I had a good experience for those 12 years.
So I decided to reapply for a cashier position. Because I knew they were hiring because I saw a bunch of aids on Indeed.com. So soon after I applied they sent me an email saying that weren't any job openings right now. I knew that wasn't true.
So a lady from the Willowbrook, il store. I told her what happened and she was kinda confused.

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4:51 am EDT

Target rude staff

The Target is horrible. Their employees are rude and disrespectful.
I was looking for a toy as a present for my nephew. The employee who was passing by said to me: if you're not going to buy it, then don't touch it and put it in its place.
Now here's the question: what the heck was it? How would she know I wasn't going to buy it? Maybe I grabbed this toy and was about to pay for it?
That was absolutely stupid and unprofessional.

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5:32 am EDT

Target target online and store experience

I found a swimsuit online marked for $4.48 and it said in store purchase only. It would not let me ship it or pick up in store. So I found he nearest store that it said I could purchase it from. Went to the store, found the swimwear went to the register and it indeed was NOT $4.48. I showed the cashier the online pricing for TARGET.com and she said no sorry that's online only. Well, it does not allow me to order it online, it clearly reads IN STORE PURCHASE ONLY. So how do you suppose I can buy this swimwear for $4.48 when it won't let me. So the manager came over and said oh yeah we don't price match target.com because we have our own merchandise. So then I said the same thing and he was not helpful at all. He told me I could purchase it for the retail price of $14.99 which it what it rang up for. I got tired of arguing my point of view so I asked for a discount and paid $12 for it. Bottom line is customer service SUCKED and it is FALSE ADVERTISING when it says I can buy in store at a specific location for $4.48 and it's actually a lie. I have pictures of the pricing online and pulled up the website and showed the manager and he still was like nah can't do it.

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11:17 pm EDT

Target customer service

I tried to make a return that included a $5 gift card to no avail. The manager Arielle so she say became very rude and ignorant towards me and told me to get out her store and never come back. I had someone from corporate on the phone the whole time listening to our conversation. Bottom line is, I'm a mystery shopper, and Arielle needs more training. There was no need for her to become belligerent because she didn't do het job correctly. I deliberately asked a L.O.D what was the return policy regarding merchandise that includes a gift card. When I tried to explain to her what was told to me, she said it wasn't true. I asked her numerous times to scan the gift card when she returned the merchandise she said no, she wasn't doing it. All of this could've been eliminated had she scanned the gift card. Arielle was too bent on arguing with me and trying to put on a show for the other people standing around, that she only escalated the problem as opposed to rectifying the problem. She told me to get out her store before she have the cop that was standing at the inside entrance of the store escort out. I would've filed a lawsuit against your Corporation had she done so. I never threatened or disrespected her, nor did I call her out her name. I didn't get loud but I did change the tone in my voice. I was appalled at how she was allowed to argue with me back and forth and also for threatening to have me remove from the store. The representative that was on the phone while this was going on, tried diligently to apologize for her behavior. He shouldn't been the one apologizing to me. Arielle should've been the one apologizing. In addition to being a mystery shopper for your store, I'm also a loyal customer and card holder. But if this happens again, you will lose me as a customer. I still have a job to do, and I will revisit that particular store.

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12:51 pm EDT

Target just

Very disappointed that Target has chose not to carry Just products in their stores. They pulled these items off their shelves because a false letter that was sent to Target Corp . Target did not wait for a recall from the FDA. This was letter was sent out maliciously from one of their competitor's and was not even true. No other store was notified and the FDA has approved for Just to be sold without further ado. I will no longer shop at Target until they restock these items and apologize to this well run wonderful company. I will ask any one else that researches or already knows about this to do the same. Thank you so much everyone!
Cindy Morgan

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7:29 am EDT

Target so disappointed right now

Their customer service will make you feel unimportant. I called them to resolve my issue and talked to at least 4 people saying to me different things. And all of them gave me the worst attitude as if I was stupid. They didn't listen to me and didn't try to understand what I really want.
I really doubt that I will ever keep shopping there, don't want to experience the same again.

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10:02 pm EDT

Target plus size department

Name is Kelly. I came to the target in Bailey's crossroads, Virginia and was looking for some khaki pants in the plus size section. There plus size section is the worst...it's so horrible that I had to go to the men's section to get khakis and they didn't even have my size. The khakis they did have were the most hideous looking ones. Not knocking smaller size women but we deserve a nice section as well. Just my two cents...

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6:10 pm EDT

Target guest services

As a long time customer I'm beyond disgusted by the service I received from MULTIPLE Guest Service Representatives. When as a customer I make a significant purchase and your employee screwed up the payment to the point that I had to have in store customer service do a post void transaction to correct the payment and then track that credit only to have my bank account go into a negative status 2 days later because your credit dropped out is beyond outrageous! Topping it off is to be told that Target will not do anything but wait while I pursue a dispute with my bank all taking 7-10 business days. I'm a single mom with one paycheck that made the mistake of thinking shopping at Target would be smart because of my red card 5% savings...well all I've gotten it charged by Target twice both and the guest services people saying "oh well, there's a credit we aren't doing anything more"! Seriously! Target screwed up the payment! Target charged me twice against my Visa (2 different amounts mind you...the wrong amount and the correct amount, and the credit which I've been tracking thru my bank account since the onset has gone away & no longer exists according to the bank)...So instead of the "Amazing Customer Service/Satisfaction" Target Corp preaches there was not one single person who has yet tried to expedite this issue to get the credit applied immediately, no solution at all! Just..."You will have to discuss this with your bank and bank disputes take 7-10 days"... My bank didn't screw up Target did. Yet it's ME who suffers with a negative $380+ (growing as further transactions hit and over draft fees occur -$36.00 ea) for 7-10 days. No money, no access to my account because Target screwed up thier transaction! Yeah, thanks so much for that awesome service. My family thanks you too! BTW my gas tank was on fumes & I was heading to get gas to go to work this morning when I checked my bank balance and saw what Target had done...needless to say negative bank account = no gas = no driving 22 miles to work! Yeah, Target you screwed me good! Charges: bank $326.36 (should have had credit in same amount applied to offset and void it out) / bank $126.34 (correct amount to be charged to bank card when transaction was post voided) / bank $36.00 (overdraft fee from lmao the $126.34 hitting - thanks Target!) / Target red card $190.00 (the correct amount and as verified is applied to the red card account, for the post void transaction).

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4:13 pm EDT

Target xhileration bikini bottoms

I bought this item about a month ago and have worn them a handful of times. However, these bottoms are already stretched out and baggy, like they are falling apart. It seems as if the elastic within the fabric is disintegrating, leaving the material loose and stretched out. They are definitely not too big, so that's not the issue. I've never experienced such poor quality in a swim suit bottom, and I'm very disappointed.

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Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

One of the most notable positive points of Target is its affordable pricing. Customers often praise the company for offering competitive prices on a wide range of products, making it an attractive option for budget-conscious shoppers. Additionally, Target is known for its frequent sales and promotions, which further help customers save money.

Another positive aspect of Target is its diverse product selection. The company offers a wide range of products across various categories, including exclusive collaborations with popular brands. This makes it a one-stop-shop for customers looking to purchase multiple items in one place.

Target's customer service is also highly regarded by customers. The company has a reputation for being responsive to customer inquiries and concerns, and its website features a comprehensive FAQ section that addresses common questions and issues.

Finally, Target's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and read reviews from other customers. The website also features a "Deals" section that highlights current promotions and discounts.

Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

How to file a complaint about Target?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Target in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Target. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Target on ComplaintsBoard.com.

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Contact Target customer service

Phone numbers

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www.target.com

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