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TapJoy

TapJoy review: not honoring commitment 137

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Author of the review
9:17 am EDT
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Tapjoy is a company hates associated with video games. They offer you ways to earn cash and things to use during a game. They offer the currency I'd you buy things through a website or sign up for offers. I got 2 offers. One for hair products the other for Hulu streaming video. Tapjoy never gave me the credit or won't respond to my emails showing proof of purchase. They are a scam

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

137 comments
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Rumelia Pere-ira
, US
Aug 20, 2018 5:46 am EDT

i completed the offer but i didn't get any rewards or any response.. My case number is Tapjoy Request [Case [protected]]- 楽天パンダカード ..waste of time and i feel ive been scammed

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Ben Trin
, US
Aug 20, 2018 9:59 pm EDT

I've dealt with this company more than once and having to submit a claim when playing games where Tapjoy becomes a commercial sponsor. They refuse to follow up with in-game rewards and their customer service is atrocious. They lack following up with messages or claims, and takes days at a time just to get one response.

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EchoTru
, GB
Aug 20, 2018 3:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I completed all aspects of this incredibly boring game, required to receive diamonds which should be 4352 ( as it was on offer for double diamonds). I have not received them. I also did not receive the diamonds for the last offer i completed, so i hope to not be screwed over again. I have definitely completed the offer within 7 days.

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jackensah
, US
Aug 15, 2018 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So practically in 8 ball pool I needed cash so I went to get free cash and I completed an offer on the overwall and I purchased the subscription on iTunes Store the app is called boomerang if you could please give me my reward I completed the offer thank you for understanding

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Britababy
, US
Aug 15, 2018 5:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I completed an offer from the offer wall called Mafia City for over 23000 diamonds and didn't receive them when I went to the offers not completed it's not there the game is home design. This the second time I have sent you a screenshot. Is there anything else I should do. Thanks for your time..

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Tripple because
, US
Aug 15, 2018 6:49 pm EDT

I downloaded Ebates and made the qualifying purchase on Ebates, but did not receive the diamonds I was promised. In addition, this was when the diamonds were doubled for a limited time. The qualifying purchase was a personal blender from Zulily.com.

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Peter Di Eduardo
, US
Aug 15, 2018 7:14 pm EDT

After nearly a month of no response and a "pending" status for my 16000 coin reward for reaching level 15 in Konami Slots I am still getting the run around from Madfinger and Konami. Please address case #[protected]. This sort of poor customer service is unacceptable.

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Liseran Thistle
, US
Aug 15, 2018 9:44 am EDT

This company is horrible, and its a total scam. Someone should try to take legal action against them because all of their offers are frauds.

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Chayeollie
, ID
Aug 15, 2018 6:35 am EDT

I very disappointed with tapjoy, I don't know how much offer I completed but I don't get my rewards -.-". Please help me with this. Thanks

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samecurd22
, GB
Aug 15, 2018 7:42 pm EDT

i have recently completed a offer requiring me to spend a sum of money for a reward (case no. [protected]), i contacted tapjoy support when i did not recieve the reward and i have been waiting nearly two weeks for tapjoy customer service to take action on it, in this time both the extra reward and game events i wanted to use the reward in have ended.

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Chuck Mabbitt
, US
Aug 15, 2018 8:51 am EDT

Tapjoy constantly lies about available Rewards they do everything they can not to pay out once you've done your part but okay with giving you small insignificant Rewards but when it comes to the bigger ones they want to jerk you around

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Jhbgame
, US
Aug 16, 2018 4:01 am EDT

Tapjoy has refused to honor multiple offers with various moble promotions. I provided multiple emails and screenshots only to be told I the promotions will not be honored. Do not waste your time on them as they do not honor thier offers.

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Daniel Robert Shotton
, US
Aug 14, 2018 5:57 am EDT

Recently I completed an offer in the computer game Road to Survival (Walking Dead) I followed this perfectly and because they were 'busy' I waited. In that time I followed it up with an additional offer. They are now stating that offer two voids the first. It was not my fault that they were slow in honouring it. It was not a user error.

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Monique Chavez John
, US
Apr 30, 2018 1:23 am EDT

Tap joy is looking into this matter right now I will send another complaint if they don't settle this matter to my satisfaction. Thank you very much

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Jenni Lucas Wagner
, US
Apr 25, 2018 11:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No diamonds for completed offer

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jimmie knox
, US
Oct 12, 2017 8:08 pm EDT

I have not received my 800 gems for signing up with the credit score offer in the zombie game I've been playing. Please release my gems so I may continue to play. I really enjoy this game and this makes it hard. I've invested several hours to complete these offers and I would appreciate if I be compensated the rewards that were promised. Thank you

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Karin Menghini
, US
Sep 07, 2017 9:22 am EDT

I completed an offer on Design Home in the amount of $18 towards the relief fund for HURRICANE HARVEY. It has been over one week
and still have not received my reward for 65, 509 000 diamonds. (Something like that)..
I don't appreciate the scam, if this is what is indeed happening.