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TapJoy review: not honoring commitment 137

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9:17 am EDT
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Tapjoy is a company hates associated with video games. They offer you ways to earn cash and things to use during a game. They offer the currency I'd you buy things through a website or sign up for offers. I got 2 offers. One for hair products the other for Hulu streaming video. Tapjoy never gave me the credit or won't respond to my emails showing proof of purchase. They are a scam

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

137 comments
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Chris hanley
, CA
Oct 23, 2018 12:07 am EDT

I completed an offer and I have not received it. I made a complaint and it said I received it already but I didn't.

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Nazaya
, US
Oct 22, 2018 11:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, why I didnt get any reward from tapjoy's link idk i already do all rules and i already done it, i play game RAW 2084 and for free Bucks it must play MC and get reward 382, i still hope tapjoy's give my reward Bucks thanks

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dspencerx6
, US
Oct 22, 2018 9:59 pm EDT

Case #[protected] I was sent an email to provide proof of purchase for my missing diamonds for Covet Fashion. But no instructions were sent as to where to send the proof to.

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Donnie Wright Jr.
, US
Oct 22, 2018 6:55 pm EDT

Ive done 2 offers from tapjoy in game. Twitter and a credit check. Ive submitted screenshots of everything. And no responses. Please look into this. Thank you
This has been an ongoing battle with this. No one seems to care to do anything.

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Plusultra
, US
Oct 22, 2018 9:21 am EDT

I received a confirmation email about me gettin to level 10 on a separate game, and should be getting the credits for my game. I have waited over a week and still havent gotten anything. Please help me.

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Sheri Darnell
, US
Oct 22, 2018 6:12 pm EDT

I have waited a week to receive diamonds for these offers in covet. I completed them during double diamonds week in June. I took screenshots for proof, but have yet to get a reply to the tickets I sent in. Is there a way to get this resolved besides tickets and covet? None of the offers are paying out. Not even for the videos I view.

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Jeremy Humphrey
, US
Oct 22, 2018 11:52 pm EDT

I conpleted ff15 7/2/17 and lootcrate on 5/10/17. No coins. Sent screenshots as well. Anyone around to help? Got plenty of proof but cant send it because you can only file one ticket. Emails sent in response are automated and noone is trying to help. Posted on fb messaged on fb.

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vidhyaAni
, IN
Oct 21, 2018 10:59 am EDT

I completed the powerball offer and I recently completed Lord mobile offer too but I didn't get rewards for that.

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Mica Jon
, US
Oct 21, 2018 7:02 pm EDT

I downloaded an app through a tapjoy promotion in killshot bravo... Spent hours completing the promotion and did not receive the award.

Tap joy responded to me and told me that the game wasn't downloaded through them and I wouldn't get paid out.

Completely false!

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Lemmonade
, US
Oct 21, 2018 7:22 am EDT

Its been over a month and I still have yet to receive coins from 6 or 7 different offers..I have tried so many times to reach out and noone has yet to email me back

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Coubtrygirl 22
, US
Oct 21, 2018 8:23 am EDT

I have did 3 surveys that's worth 10000 avacoins all together and then I downloaded 5 apps that's worth 40000 avacoins I waited about 5 days and i still did t get them. I was wondering where my coins are and if you can please give them to me. I waited to long I believe and will uninstall the app if I don't have them.

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Aggravated Grammy
, US
Oct 21, 2018 7:22 am EDT

I completed an offer on July 12th for subscription to Bon Appetite to receive 13, 101 diamonds and still haven't received the diamonds.
Can you please help me?
Thank you,
Dorothy Weaver
weaver.dorothy@gmail.com
ref:_00D30pf03.5001311Z5dJ_:ref

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OutrageousCustomer
, US
Oct 22, 2018 4:20 am EDT

Completed a 25-30min survey about non suicidal self injurious behavior via tapjoy that was worth 6000 plus diamonds for my game home design at around 6:50pm est but did not get any of the diamonds posted to my account. The study was conducted by professors at vanderbilt university.

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Joan Wood
, US
Oct 21, 2018 4:27 pm EDT

Completed gardenscapes to level 25 as offer said. Did not receive diamonds. Made the complaint through Tapjoy as design home says to do. Tapjoy said situation was resolved. No diamonds. Responded to their email that diamonds not received. Tried to make complaint again thru Tapjoy and it won't let me do it. This has been about 2 months. Ridiculous.

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sanchovilla
, US
Oct 15, 2018 1:49 am EDT

I did my requirements fro rewards and I did not get them. I even emailed customer support twice for help and I was dismissed and marked as solved when no one helped me. my ref number is : 00D30pf03._5001B1DnAAk: ref

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lauran29
, US
Oct 14, 2018 3:30 pm EDT

no getting rewards frm videos and surveys. nothing us showing on reward wall page. im very frustrated and disappointed. i spend more time trying to earn, then get nothing. this happens when the app isnt responding. which is quite often. ive also contacted covetvfashion, which referred me to you

lovelynfree29@gmail.com

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J.Weiss
, US
Oct 14, 2018 1:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Tapjoy,

You are hereby notified of a filing with the United States A.G. for fraudulent business practices.

T. Riser and Associates
weissjonathans@sbcglobal.net

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PainlessAbe
, US
Oct 03, 2018 7:30 am EDT

The same thing happened to me from trying Tapjoy. As soon as you complete the offer for lords mobile it disappears from the reward wall completely and mysteriously?

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Dee Dee Sci
, US
Sep 20, 2018 2:22 am EDT

I still haven't received my diamonds for 2 offers I completed in Design Home. I tried submitting another request. I am missing over 29000 diamonds for the 2 offers. Gardenscapes Level 10 and Level 25. I also submitted the screenshots. I can't find the email. This is from July 31st, still no response.

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Eleanor Adams
, US
Sep 19, 2018 11:55 pm EDT

I've been downloading a lot of apps for avacoins and it won't give my the money I've also been doing surveys and I haven't gotten any money and it's like over 2000 coins worth of stuff

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Major plup
, US
Sep 18, 2018 9:03 am EDT

Offer was for 2724 gold for level 10 citadel. I never received it. You claim the reward was level 6 for 604 which I have screenshots of the level 10 offer...please resolve this

Every other offer has been good. I've emailed but no luck talking to anyone...

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Jake Smith90009
, US
Sep 19, 2018 6:19 am EDT

Recently completed one of your tapjoy offers for cash and was Never awarded the cash. When I followed your instructions on how to report missing cash I received an email saying I'd already been awarded the cash which is ridiculous.

Very disappointed with your response and your failure to deliver the reward which cost me time and effort to achieve

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Cory David Odell
, US
Sep 19, 2018 6:06 am EDT

I downloaded the mobile game Lord's mobile and completed hero stages 1-3 per the instructions to get free gold for my Walking Dead game I was supposed to receive coins for downloading and running the app as well as additional coins for completing the task finishing hero stages 1-3 Where are my coins argh!

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La Minlay
, US
Sep 18, 2018 12:05 pm EDT

My avakin game, my Id: April Indra never received the offer coin from tapjoy even after completing the offer, I have completed Lords mobile game and frizzy
as u said bt didn't received coin.

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Karin Menghini
, US
Sep 19, 2018 5:40 am EDT

I donated the required amount to Save the children and was suppose to receive 65, 509 diamonds..I have emailed 6 times and have screen shots of receipt and never have received diamonds or a response. I believe I have been scammed and demand Tapjoy looks into this

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Akaydia Covet
, US
Sep 18, 2018 11:33 am EDT

I have several tickets with screenshots and no response from your team.some being well over a week old.then add insult to injury you are not honoring the right amount owed for each offer.instead you are paying half of it and not actually giving me anything for it.I am just beyond upset at this point.

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Lajuana Phillips (Marche281)
, US
Sep 18, 2018 4:00 pm EDT

I have completed several rewards and have received payout for maybe five. I need to see about getting my rewards. Even if I follow the instructions, you manage to side step my rewards every single time.

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Mayylie
, US
Sep 18, 2018 12:45 pm EDT

I did platiniums offers from tapjoy in arcane legend and none works the main offer i did was upgrade my castle to lvl 10 then got no
Rewards i sent email to this company tapjoy they ignore it thats been 1 week thats not serious at all

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Nancicar
, US
Sep 18, 2018 8:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I downloaded the required apps on 9/1 and emailed proof of this along with running them for long periods of time and I still have not received my reward. Please remedy this. Falsely advertising a reward for downloading anything id illegal.

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Oriol Lopez
, US
Sep 18, 2018 3:56 pm EDT

I acquired his tapjoy medieante game with the condition of reaching level 25 and they had to give me coins in an app and they never came to me. where are my coins ?

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Clint Ngatai
, US
Sep 18, 2018 5:49 am EDT

Completed two offers on two different games its says I've awarded the cash but hasn't showed up at all...completed who wants to be a millionaire and pop slots so hopefully u can help me out with this problem hope to hear back from you guys asap cheers..., ...

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Sarai R.
, US
Sep 18, 2018 4:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You better stay away from this, the providers do not fulfill the rewards, like Candy Club - Delicious Gummies, Chocolate, & Sours.

I ordered, paid for these very expensive candies, never received my diamond rewards.

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Erinmarisa
, GB
Sep 11, 2018 12:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I contacted Tapjoy about a week ago as I had not received the diamonds I earned for signing up to Amazon Prime and streaming a show. I have now sent threw emails and not received a single response, yet they have responded to other emails I've sent regarding lower paying offers. My email address is erinnmarisaa@gmail.com. a response would be nice!

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Justin Jones450
, US
Sep 10, 2018 11:13 pm EDT

I have confirmation emails confirming that I indeed subscribed to hulu and have yet to see my pool cash.

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jimmie knox
, US
Sep 10, 2018 12:01 pm EDT

I am missing 150 gems for completing offer VIP voice. It is several offers I have completed and have NOT received any of the benefits for playing the Zombie frontier 3 game. I have invested several hours completing these offers and have not been rewarded as promised on your website. I would appreciate if you would hold up your end of the bargain.

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Kathy Leyh Foreman
, US
Sep 10, 2018 5:12 pm EDT

I completed a download of genies and gems and was supposed to receive 90 coins, which I never did. I thought that maybe I needed to play genies and gems so I did and am on the 11th tier. And still no coins. This is not the first time this has happened to me, but the first time I'm sending a complaint. Please look into this. Thanks

Kathy Foreman

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Mark Beitler
, US
Sep 10, 2018 3:31 pm EDT

I completed final Fantasy xv level 10

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Omgmomselfies
, US
Sep 11, 2018 2:56 am EDT

I completed an offer in the Design Home app for free diamonds. However, I did not receive 45000+ diamonds in Design Home I was supposed to attain for reaching level 10 on Final Fantasy XV. I met the requirements of reaching level 10. It took me almost a week to meet this goal so please repair asap.

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Kiki Shapae
, US
Sep 10, 2018 10:46 am EDT

I am completing survey through them and not receiving my rewards I have done several surveys through them and they never reward me or get down to fixing the problem they are using excuses why they can't resolve this matter I will no longer participate in surveys and will recommend that no one else does

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Sandra Staines
, US
Sep 05, 2018 9:59 am EDT

I played the game and reached level 11. The required level was 10. I did not receive the diamonds and it hasn't come up in the missing diamonds tab. If this could be resolved please.

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