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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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Newest TapJoy reviews & complaints

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P
12:08 pm EST

TapJoy customer care service

This is just the last of several "offers" I have completed through TapJoy that I have not received any rewards for.

I have completed offers that should have rewarded me about 12000 coins in the game TWD: Road to Survival. I have received 0 (zero), and have open tickets to TapJoy support for offers worth about 8000 coins that I am still contesting.

I have provided everything they have asked for; screenshots, receipts, emails.

Waiting time for an email reply is on average two weeks.

Their last resort option seems to be to claim that "the other company could not verify the offer was completed".

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M
5:35 pm EST

TapJoy missing diamonds and awful service

I am writing you to tell you about my frustration . Here's the scoop. On Jan 31, 17 I completed an offer for a free trial of an app called magic piano (Sign Up for A Free VIP Exclusive! offer). It was worth over 100 diamonds. When I didn't receive them I contacted tapjoy and sent in necessary screen shots and email for proof of completion (case #[protected]). I have still not receive those diamonds or had any further response from tapjoy. Then, again on Feb. 6, 17 I completed another offer for a free book for my nephew (2 Free Books From World Book New Explorers. Only pay $1 S&H!). After not revieving the 280 diamonds I should have, I again contacted tapjoy and sent necessary screen shots and emails for verification of completion (case #[protected]). I still have not received those diamonds or had any further response for tapjoy as well. Since submitting those diamond claims I have sent 6 emails to tapjoy about the matter along with the email and screenshot proof of completion for both offers. Emails were sent on 2-6, 2-9, 2-13, 2-14, 2-16 and 2-17. The only response I get from tapjoy on any of the emails is the computer generated response saying they are looking into it. Now it seems as though they have made it even harder to contact them. I am frustrated because it should not take this long to get them to respond and award the diamonds I have earned (with proof). I have spent a few hundred dollars on the mysingingmonster app since downloading it in January. I, however, will no longer be doing any more free diamond offers or making any further in app purchases until this matter is solved. I just feel as though this is not something to just sweep under the rug.

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M&M1979
, GB
Mar 01, 2017 5:05 pm EST

I completely agree with you. So far, I am missing a total of 14000 diamonds which should have been awarded over a week ago. I have made contact with tapjoy regarding both matter, one ignored, the other was answered - apparently I have been awarded the diamonds which I have not! Like you, I will not complete anymore offers until the above is resolved.

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J
6:46 pm EST

TapJoy killshot bravo gols

I have completed lots of offers
But 6 off then u say i dint complet
But its false i did all u guys asked
Dont think iam stupid and cant read
Those 6 offers should off given me close to 3000 gold on killshot bravo
For 2 off them offers i spent money to accelerate the leveling and such
Plz i spent hours doing them offers would realy suck if i did this for nothing
Thx again

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S
8:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy missing diamonds

I pur chased the 3 Digital magazines for the price of one offer for $10. I was supposed to recieve 15, 000 Diamonds and have yet to recieve them. I've sent TEN emails to the support team at Tapjoy and haven't heard anything yet. In the emails, I provided a screenshot of my paid invoice for the magazines. My case # is [protected] and the reference # is ref:_00D30pf03.50013_50013ywvtx:ref
I would love to have this resolves asap.

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S
10:43 am EST

TapJoy make money

Scam site scam site as if it's not then why haven't you payed me for the egg i cracked for £100 i have been in touch with my local newspaper and there are happy to put an article in the newspaper about the apps that are scam apps and you don't get payed from them even when you have done everything that they ask you to do so if this is not a scam site app then i want my £100 payed to me asap. Otherwise i will be putting my article in so it is up to yours if you want me to do that or not thanks mr stephen jones [protected] stephen. Cymru. [protected]@gmail.com

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D
6:32 am EST

TapJoy no reward

I completed an offer on the 21st February.

It was to deposit €10, 76 at Kobo in return for 11198 diamonds for the game covet fashion.

I sent an in game request for the missing diamonds.

I've sent proof of the €10, 76 going out of my bank, a screen shot of the confirmation email from Kobo (where they confirmed I have bought 4 books at €10, 76 after €5, 00 discount). I've been asked to be patient and wait and I have. It is now the 23rd and I've heard nothing.

I have done all that you asked and feel I've been ripped off!

Can you help me please?

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L
2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy missing diamonds

I completed an offer on the 10th February.

It was to deposit £10 at Ladbrokes in return for over 20000 diamonds for the game covet.

I sent an in game request for the missing diamonds.

I've sent proof of the £10 going out of my bank, a screen shot from ladbrokes (whom I've spoken to myself and they confirmed I have deposited £10) and the confirmation email. I've been asked to be patient and wait and I have. It is now the 22nd and I've heard nothing.

The fact that luckily I took screen shots of all of the above. I shouldn't have to!

Can you please look into this.

I have done all that you asked and feel I've been ripped off!

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T
9:06 am EST

TapJoy diamonds for covet fashion

Tapjoy owe me close to 100000 diamonds. I sent flowers 3 times, non of them rewarded, missing for 2 magazines and for a 50$ subway gift card. I am now looking into using a lawyer because I don't get any response from Tapjoy. I'm adding my response from Openbucks support, took them less then 12 hours to respond, Tapjoy isn't responding other then with a automatic answer. IMVu had to pay their users, I'm sure Tapjoy will to if the right lawyer get involved.

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S
2:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy don't give you what they say they will.

I'm not sure why and how companies can get away with this. This is the definition of 'Internet-facilitated fraud schemes, " which the term used on the FBI cyber crime website. I highly suggest anyone and everyone to submit a fraudulent claim to the FBI at https://www.ic3.gov/complaint/default.aspx . You can also call the main Tapjoy number, hit # and then 923 to get Stephen Wadsworth, the CEO of Tapjoy, voice mail. This company has over 800 BBB complaints and, as a consumer, i'm SO tired of being taken advantage of. I'm DONE, and i'm fighting back, you should too. It's the only way this is going to stop.

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C
7:33 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TapJoy - diamond rewards on design home application for fulfilling requirements of offer

I have the Design Home application on my iPad. I have repeatedly completed offers where you say I have been rewarded but the rewards never show up in my app. When I submit a ticket saying that you show my reward as having been paid out but that I never received the reward, you answer saying, "We're happy to inform you that you've already received thi...

Read full review of TapJoy and 29 comments
ComplaintsBoard
W
9:53 pm EST

TapJoy diamonds not being awarded

I have sent repeated emails about many many offers which have not paid out. I have submitted multiple requests and proof of purchase and screenshots of completed challenges and still nothing. I only ever receive the automated response after the first email.. no response at ll after that.

Desireable resolution is to have the diamonds awarded for real not just a notice saying they have when they havent.. especially the high paying ones which in your app are stated as awarded already.. which have NOT been awarded at all.

All items have been documented in the emails I have sent. If you follow the following email trail for [removed] you will see all the emails I have sent. my email is [removed]

jbhifi survey - 1259 diamonds - which I finished as you can see via the screenshot
goat jump - screen shots attached - played for 7 minutes
shapes of the world quiz 3147 diamonds - still no diamonds
I still havent received these diamonds either:

Dawn of the titans - I have reached level 7 2832 - diamonds - screenshot attached that I have reached level 7
Blessing tutorial - watched! no diamonds - 802 not received

CSR racing which was 1888 diamonds, reached the level and joined a crew
Feeling lucky bingo 944 diamonds
Saturday lotto ticket 11016 diamonds - according to your app, I have received these but I HAVENT!
Dragon Soul - 6688 diamonds - - according to your app, I have received these but I HAVENT!
Badlands tutorial - 802 diamonds - still not received
woolworths survey 393 diamonds
castle clash rise of the beasts 468 diamonds
Final chronicle 802 diamonds
taps to riches unsure of diamonds...
castle clash rise of beasts 468 diamonds
speak up take part in survey 1731 diamonds
tripeak solitaire 786 diamonds
cooking fever 393 diamonds

Can someone please follow up, Im getting increasingly more upset as I have given up my personal details in return for these offers which have not materialized!

thank you
[removed]

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C
Cinata
, US
Feb 13, 2017 7:37 pm EST

I'm having the same problem. It is so frustrating! I feel like a fool to keep trying, but we need the rewards to be aple to use the app. Sometimes it works and that lures me to keep trying. UGHHHHHH!

ComplaintsBoard
K
12:46 pm EST

TapJoy tapjoy

Such a scam and waste of time. I play a game called Design Home and the only free way to get more diamonds is to do the offers provided . Sometimes they work but most of the time they don't and when I submit a ticket they ask for proof which I screenshot and send them to get no response back or one that says I have already received the diamonds which obviously I haven't. Even replied which a screenshot of every single email showing the diamonds I did receive and then again No Response. All they want is your info . These games should not be affiliated with tapjoy or they will be off the market in no time.

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F
3:43 pm EST

TapJoy my diamonds rewards for surveys for covet fashion

I have emailed and emailed and the only response I get is that we will check the offers and then you come back and say that offers have been paid out and that is an absolute lie! Trust me I wouldn't keep wasting energy sending emails if I had what I am owed..Then today you send an email saying that you hadn't heard from me in 72 hrs so the case was closed and once again that is a lie because like I said I have been emailing religiously..I have 3 different cases I have sent to you..So now I am owed at least 2000 diamonds..If you're going to sponsor the ads or surveys then you should honor the time people spend taking them and ensure that you can correct and issue rewards..PLEASE GIVE ME MY DIAMONDS AND NOT THE SAME SONG AND DANCE! THANKS

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T
Tracey Jones is angry
, US
Apr 11, 2017 5:14 pm EDT

I have had exactly the same problems. I did a double offer promotion and am waiting for 34000 diamonds! I am so angry and have even called them from the UK! All I could get was an answer machine! Pull your finger out Tapjoy, this is false advertising.

ComplaintsBoard
T
9:38 am EST

TapJoy online rewards

completed a reward offer on kill shot bravo. The offer was 2 sign up for a mobile phone sim card and involved making a purchase. I paid for that purchase via PayPal. did not recieve my reward gold as promised I sent in missing gold request you asked for details which I gave including proof such as paypal receipt but you still not given reward. I have passed on details of offer and receipt of purchase to advertising ombudsman citing theft and fraud along with other 9 offers you failed to meet obligation on

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D
9:46 am EST

TapJoy zaful

asked to download app and place $20 order. All proof has been submitted multiple times. Order was placed and received. I also contacted Zaful customer service. If they do not honor the diamonds promised I do not want to keep the items. I bought them under the condition that I will receive the diamonds. Please reply ASAP as BBB and FCC are my next steps

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J
2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy moe ninja girls

I filled out 2 surveys one for chose between snapchat and the other for chose your water dasani or another one both for 112 points each for moe ninja girls you took my personal info for both ie address phone number and email and both got removed from my list of tapjoy offers and i have recieved nothing for them and one i did almost 24 hours ago. I do not like how you take my personal info and yet i get no rewards for it, it is very shady

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N
12:02 am EST

TapJoy kardashian, donald trump, gatorade/vitamin water surveys

I belong to covet fashion, completed and finished surveys, said reward is ready ( thousands of diamonds for covet fashion), and never received any reward. I even completed offers, etc, which I didn't even have to fdo, but still not one reward was received. I spent hours doing these things for nothing. I have an inbox filled with mail from insurance quotes, coupons, partner offers, for nothing. Covet fashion said I had to contact you. I am very hunhappy and ready to report you to BBB, if something is not done. Thank you for your time.

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J
8:02 pm EST

TapJoy gold reward offer

I did a reward offer listed on tapjoy in reference to an app game "kill shot bravo" where I was to donation of $18 to "save the children" where I would obtain 1536 gold bricks to play kill shot bravo. I made the donation nearly 3 weeks ago and still no gold! I still have the transaction listed on my banking statement and would be more than happy to do so if required. It is very expensive to play this game so the time we spend doing these offers is valuable to us. It makes the game that much more rewarding knowing you got exclusive things without paying much money.

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T
TrueBrit
, US
Feb 06, 2017 9:40 am EST

They conned me too after I paid out money

ComplaintsBoard
B
1:57 pm EST

TapJoy lying stealing and never pay rewards

Hi there I play a game called kill shot bravo and I did a long winded download and play a game to get alot of gold for my game that I play, I complete it in the time frame but yet guess what I get no gold, I raise a case or ticket what ever they call them now it took me 5 weeks to get a reply and they say that I never played or downladed the game so I am not aloud my gold, I have sent screen shots and I get no reply, they are robbing lying group of people that steal your time and effort, what makes it worse is I joined the game into my email to and they still say that I dont play the game when I forwarded the email to them lol my ticket number is [protected]

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K
Keanu Nicolalde
, US
Jul 07, 2017 8:49 am EDT

Greetings Banta Smith!

My sincerest apologies for the delay in our response, I hope all is well and thanks for contacting Tapjoy!

You have to complete this offer within seven days.

Thanks again for choosing Tapjoy and please feel free to let us know if you have any other questions. Enjoy your day!

Cheers,

ComplaintsBoard
D
5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy lack of getting earned rewards

I have been playing Covet Fashion for approximately a year now and have had repeated problems with getting the rewards that I have earned either by surveys, videos, slideshows, pages of pictures to go through and purchases. Either I get a response of "you have already been awarded for " (whatever the items is that I've done)", in which I've never viewed the video, taken the quiz, viewed the slideshow, looked at the pages of pictures or done surveys or I get a message that we are backed up but will get to you as soon as possible! My most recent one that has me the most hacked off, is I purchased a pair of Bedphones which was an offer through the game which was on Jan 6, 2017 and it is now Jan 12, 2017 and I still have not received my 6000+ diamond credit for my reward. I submitted a ticket concerning this and the response back was that I didn't do something correctly! I did everything as it was given to me to do. I also sent in a copy of the receipt. Still nothing. This is ridiculous! I have contacted Crowdstar about how much I have been ripped off, unfortunately, I am the one that has to take the time and send in all the ticket numbers so that I can get the rewards that I worked at earning because no one has a breathing warm body working anymore and has computers handling complaints. After this, if I don't get any satisfaction, I will be contacting their Better Business Bureau. I have read way too many complaints about their company, that should send up red flags in their company but maybe they just aren't in the good customer service business!

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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