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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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Newest TapJoy reviews & complaints

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J
8:18 am EDT

TapJoy the walking dead: road to survival

I have only started playing the walking dead road to survival for the last 2 months. Since then the only offers i get in the game are from watching videos. I rarely encounter an offer than ask you to download apps and when i do i get one, its the ones that doesn't work on me. The offers from watching videos can only be done 35 or so times every 24 hours or so thats roughly 100+ tokens. I just find it frustratingly unfair how other people can get thousands in a couple of hours while i am stuck waiting for videos that i can only watch for a limited period of time for days.

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R
3:54 am EDT

TapJoy rise of berk mobile

I'm missing rune I should have gotten by now! I WANT MY RUNES! I would write this on the apps tapjoy missing runes but since the offers that I complete do not show up it won't let me submit anything.

Offers did and completed:

TAP take a super survey 112runes

Watch video game ad 5 runes

Complete the Pokèmon quiz 16 runes

Web game free he ball complete level 30 36 runes

Web game 1+2=3 reach 20 points 100 runes

Answer just ten questions to get your reward 56 runes

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M
8:36 pm EDT
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TapJoy tapjoy rewards

Hi I have been trying to find somebody to deal with my problem for a long while now.
I completed a tapjoy offer on "portal quest" which offered 6076 diamonds for me to register on "gala bingo" and deposit £10.
After doing so I received no diamonds and the offer also remained on the list as If it were not completed, therefore leaving me unable to complete a complaint form as the offer wasn't showing in the completed section.

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S
12:43 pm EDT

TapJoy doesn't open

For almost a week now the tapjoy simply doesn't open. If I try entering the offers in a game nothing happens, it doesn't even open. I thought maybe it was my mobile but it happened in a different mobile.

The same happens with MyTapjoy App, if I open it it just shows a white screen and doesn't load anything else, I can't even click the support button because it doesn't appear at all.

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B
1:47 pm EDT
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TapJoy payment not received

I did a offer for 504 coins for my walking dead game using the free offers thru tapjoy. I did everything I was suppose to do an have wrote several times with no response back except from a automated reply. its been almost a month an still nothing. all I want is what is due me. the offer was for a twitter account. Tapjoy Request [Case [protected]]- Install and Register for Twitter! : ref:_00D30pf03._5001311OsVi:ref

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J
9:44 am EDT

TapJoy reward offers through mobile games

I completed an offer on a mobile game to earn rewards through Tapjoy. I have proof this offer is completed but no way to submit a complaint to Tapjoy because the offer is not listed on their ticket link and app. I have tried contacting Tapjoy via telephone with no answer and no other means to resolve this issue. This company has an obligation to ensure it's advertisers make good on their offers and does not do so.

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D
4:58 pm EDT
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TapJoy rewards system

I download a game through tapjoy via wwe champions rpg I completed the offer but never revived my reward, I created a ticket and was then told that I hadn't done it through tapjoy

How could I create a ticket with there on screen options if I didn't download final fantasy through them ...

I'm now being ignored and had no reply I'd like my 3335 cash reward

I held up my part time for you to do the same

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M
11:21 am EDT
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TapJoy complete level 11 in battle camp

I installed the battle camp app, completed level 11, and reached level 12. I was supposed to receive 18633 diamonds in the game I play, design home. I received none. I then sent a request form email through the game to you with screenshots of the game running on level 12, which you never responded to. Please resolve the issues! My name is Mariah Hiott. You should see emails from me at [protected]@auburn.edu. you can also contact me at [protected]

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R
6:54 pm EDT

TapJoy 8-ball pool game

I now have a running total of over 500k of tokens that you folks have ripped off. Last was 2 munutes ago, where 9500 disappeared after a win! 😤😤 why don't you post that you [censor] people periodically for no apparent reason? I'm not going to buy any, and i'll start contacting the advertisers to tell them that I extend my displeasure toward them as well.

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M
6:16 pm EDT

TapJoy free coins

I took the free coin (2464) awards for The walking dead road to survival for installing and completing Final Fantasy XV tutorial and building the citadel to level 10. I completed the task and have not received my free coins for the waking dead road to survival. I competed it within the time frame and followed all instructions, please resolve this issue.

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G
8:32 am EDT

TapJoy the walking dead road to survival

I completed an offer to upgrade my citadel in the new final fantasy game in order to recieve coins for TWD RTS game i completed this offer within 10 hours and advised that the coins had been rewarded. I contacted your customer support who advised that i had been rewarded which i hadnt and to contact scopley. I contacted scopley who confirmed that i had not recieved any coins for yourselfs and to contact tapjoy again. I responded to your email as it would not allow me to submit another request and i also attached the correspondence in the form of screenshots. It has been 3 days now and i still have not recieved a responce and still have not recieved my coins. This is completely dissatissfactory customer service all i would like is this problem rectified.

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B
5:53 am EDT

TapJoy ninja turtle legends

I completed the 2x 7340Greenbucks offer on July 2nd for Final Fantasy XV (Build a level 10 citadel), well before the event even ended. Still says INCOMPLETE on the tapjoy reward system.. I have sent numerous emails to Japjoy along with photographic evidence of completion. I have received zero response from tapjoy and no reward. I spent real money to complete this offer and over a dozen hours invested... I will be filing a formal complaint on every social site available and will never used tapjoy again after thus of notice fixed.. Totally in have over 15000 greenbucks that have nothing been paid, which is hundreds off dollars worth.. This seems too be a common thing this company does.

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R
3:00 am EDT

TapJoy rewards for age of kingdom

I have not received any response from you regarding the ticket I filed regarding the 193 gems I have yet to receive. I play the Game Age of Kingdom and the offer was to download final fantasy and upgrade the Citadel to level 10. It took me over 3 days of hard work to accomplish this and I feel that I've been ripped off. I'm attaching screen shots to prove my claims.

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J
Jmor4647
, US
Jul 07, 2017 10:07 am EDT
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I have also completed this offer for coins on another game. I have sent proof as well, but still heard nothing back. I'm guessing if you didn't register your account right away they hold it against you.

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M
4:21 pm EDT
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TapJoy twd:rts offers have not received my rewards

I as well completed the final fantasy offer n have not received my coins n they have given me nothing but the run around to responded to 1 email out of atleast 10 saying I emailed An un monitored email but no redirect on customer service. This is the 2nd time tapjoy has screwed me in offers. It even sent an email saying there was no such offer even though I've got ss of offer n completion. I even made an in game small purchase to hurry the process.

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N
10:20 am EDT

TapJoy completed final fantasy xv cutadel level 10 but did received ns point yet

Hello I send this massage in order to claim for my reward NS-point 2000++ of completed event "Final Fantasy XV Cutadel level 10". I complete mission around 9:15p.m. on 6 July, 2017. I download final fantasy on 4 July, 2017 and complete the event within 2 days. I want to convert NS-point for jewels in game Ninja Shadow. Please give me reward from completed event.

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C
9:14 am EDT

TapJoy offers on wwe champions ios game

I have recently completed 2 offers for in game rewards, and received nothing for my troubles. These games have taken 4 days to complete the offers on each and I get nothing in return for investing my time into this.
I have emailed about this both times. The first time the offer got refused. This time I haven't even had a reply to my messages.
The thing is, if they advertise something it should be advertised properly. If they have no intention of paying out the rewards for bigger ones. It should say ' you have a [protected] chance of actually receiveing this reward' As it is it doesn't state only certain people will receive it upon completing the offer. Therefore it is FALSE ADVERTISING!
So my account on WWE CHAMPIONS is owed 3312 in game cash that I am entitled to. If you wish to email me, my email address is [protected]@gmail.com

Many thanks

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C
6:23 am EDT

TapJoy final fantasy ref:_00d30pf03._5001311qcc4:ref

Hello I rewrite you for the final fantasy game I still have not received my 3325 gold I completed the offer July 3 at around 22:00 pm canada time you promised to remedy it quickly I have screen i have all information for confirm my identity I reply ans send thé screen by you email and Notting again... I am on level 11 for cityzen ! I have registred the game ! With my Facebook and i confirm my registred on the game by email vérification too! You send me this answer ** Please be advised that we have recently had an increase in requests from our users. As a result, we are a bit behind in responding, but please know that we have not forgotten about you, and are working to get caught up as quickly as possible **
It looks like you need some assistance with your reward for the "Play Final Fantasy XV & Upgrade to Level 10 " offer. We’re looking forward to helping you out today, but we’ll need some information from you.

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M
1:11 am EDT
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TapJoy not receiving coin, and my proof emails are being sent into que

I completed final fantasy citadel to lvl10. Tapjoy Request [Case [protected]]- Upgrade your Citadel to Level 10 in: ref:_00D30pf03._5001311QdUx:ref. I sent in a ticket, i sent my proof pics just to see them keep failing. Can i send the pics through my Yahoo account? It is linked with my gmail. I would really like my coin for my work. Thanks for the help. Steven Gallagher

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Update by _McSALTY_
Jul 07, 2017 2:23 am EDT

I am 4 days into a 7 day deadline for this game. Tapjoy Request [Case [protected]]- Upgrade your Citadel to Level 10 in: final fantasy vx : a new Empire. ref:_00D30pf03._5001311QdUx:ref, i completed all requirements of reach lvl 10 citadel in 7 days, i started it on 6/30/17 ended 7/04/17 and an worried this process will eat into my deadline, and i just want to prove it so i can be compensated for my work and time. Any help would be fantastic. I have uploaded the proof pics here.Thanks, Steve Gallagher .

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N
N
Nikki Jones AZØ
, US
Jan 14, 2019 8:13 am EST

Hello, I'm sorry for bothering you but I don't get nothing...i finsisned all steps !Please help me!thank!

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G
1:34 pm EDT

TapJoy wwe champions free puzzle rpg

I completed the offer on tap joy and still haven't received my reward. The offer said to reach level 10 citadel on final fantasy for 2060 cash credits on wwe champion free puzzle RPG
I completed the offer 3 days ago and still haven't received my credits or even heard from anyone about the complaint I already sent. My tap joy shows that it has been completed and awarded but I checked my game and its not on there. I've provided a picture of what my tap joy says.

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R
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy currency reward

I have completed multiple offers with tap joy for various subscriptions most recently the live tv trial with orango for 4 euro on the 2nd of July but have yet to receive the coins for walking dead road to survival they have no complaints procedure and fail to respond to any emails despite sending the proof they asked for! I would like a refund seen as when I email your customer support it tells me I have emailed a unmonitored email address and my complaint will not be dealt with

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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