Tantrum Hair Extenstions
reviews and complaints

After having my hair cut to short I was desperate to get some length back,

I mad a appointment at Tantrum in walton.

Initially I was very pleased with the outcome, my stylist did a good job in fitting the extension comfortably and I thought my hair looked great as it had been curled,

But after washing my hair with the extensions in I noticed how thin and poor quality the hair was and how it hadnt been blended.

I called the boutique and arranged an aftercare appointment with the possibility of having more added and some cut off the length to help with the blend.

I turned up for the appointment to be told that the stylist was sick!

No one had called me to let me know,

I went to a different salon to get advice,

I was told that not enough hair had been used and had to go back to Tantrum to buy more which cost me £75 the same amount as it would of been for them to be fitted at Tantrum,

No discount was offered for the inconvenience.

I would avoid this boutique.

If you're looking for traction alopecia and horrendous customer service, by all means book your appointment here.

This is part of an 11 minute video I took after a maintenance appointment in their Kingston branch.
Customers concerns and worries are not taken into consideration and instead, customers are humiliated and blamed in front of the entire salon.
Alongside disgusting treatment, I am now questioning the authenticity of the hair. I am planning to check this out with a ‘professional' and if confirmed, take this to the ombudsman. The manager (Donna) is delusional, believing that herself and her staff are the best ‘up and down the country'
Hilarious, since her establishment is tiny and unbeknownst to all hairdressers I speak with.
The way in which the salon and owner respond to these online complaints is an indication of how the owner is unable to accept and respond to constructive criticism maturely.
For such a ‘prestigious' company, I would have expected more etiquette. Never have I ever been told to ‘get the bleep out of a shop' before😅
If you own an establishment, expect complaints and deal with them appropriately PERIOD!

Appalling customer service. The manager Donna is extremely rude and condescending. The staff are decent people but their management is disgraceful. The hair extensions were attached to my baby hair, which is fragile. Tony & Guy (who fit the same extensions) advised that the application was poor and told me that all extensions cause damage. Donna however, swears that her extensions don't cause damage and refuses to listen to your concerns. On stating my concerns she aggressively grabbed the chair, turned it round and said ‘get the [censored] out of my shop'
I have video footage of the entire conversation. Whether my concerns are in her opinion ‘wrong' no owner/manager should speak to their clients in such way. For such a prestige company (as she claims to be), she has plenty of complaints against her name (mostly relating to her attitude)
This place should be closed down immediately.
She also promised to show me the before and after pictures from my first visit but on arriving at the shop was unable to produce them (due to coincidently losing them). Therefore, she wasn't able to prove that my hair was damage free.
Girls, If you're going to get this done thoroughly research the company beforehand. If only I had seen the shocking reviews, I would have never stepped foot in her establishment. She should be ashamed of herself!

The horror story's I've heard about this place! Please please avoid at ALL COSTS! The manager Donna is RUDE and will not take any responsibility for her [censored]ty salon. Hairs [censored], attitude [censored] and her excuses are [censored].! She turns against customers who have an issue. Instead of resolving the issue that "they cause" they switch it around and blame the customer! They lie and make up story's and tell the customer that they steal from pubs and shops 😂 and they only want a refund because they are skint from their night out... this particular girl didn't go out that weekend as she was so embarrassed with her shocking hair! It's soooo thin and uneven the cut is shocking and the gaps are a joke! The amount of money you spend you expect to leave happy and not upset.! Donna and her staff are a bunch of cowboys and the way she speaks to customers is utterly DISGUSTING I'm in shock and completely disgusted with the reply my friend got...! I don't no how they are still running but please please don't bother going here unless you want thin, uneven hair and be robbed of your hard working money! Absolute JOKE!

Firstly I would like to say I had been a loyal customer to Tantrum for years however over the last couple of experiences I had lost all desire to ever go back.
The customer service from the owner honestly was unbelievable, she got my hair appointment date wrong and blamed me for it, so extremely rude and was very argumentative! Tried to debt my card twice for the deposit, which I had paid and kept my card details to try another payment. Reported to the bank as fund! She didn't get a penny! - but beware she keeps card details!

Another time I was set with 2 other ladies getting our hair done and one young girl had an argument with the owner walked out mid-doing someone's hair! The owner took over and was slating the girl and also said ‘she was [censored] anyways' the women whose hair she was doing was in shock, as we I! If she was [censored] then why was she allowing her to do customers hair! We all sat there looking at each other I horror!

Unprofessional and disturbing behavior from what's meant to be the owner!

I also noticed young girls who you could tell had saved their money just to get their hair done specially had been bullied into paying more! I heard a girl say ‘there's a deal online' and they said no! The young girl had to call her mum for more money!

I would not recommend this company also like to add most of the girls have NO hairdressing expensive most 16+ who go on a 3 day extension course and that said their fully qualified!

Do not bother wasting your hardworking money on this company they will rob you for more funds than needed!

Do not go here:)))
I booked in for a half head of 16 inch extensions which the lady on the phone said was fine. I paid my £50 deposit beforehand.
When I turned up the girls weren't very welcoming at all - and if their own extensions are done in store then they're really not a good advertisement!
So I sat down and the girl came over and informed me that I actually needed a full head of extensions due to my hair being so thick - which is strange considering my friend that got her hair done there previously was informed she needed a full head because of the fact her hair was so THIN ?
So this then resulted in costing an extra £250 for the hair I ‘apparently' required.
I didn't have the money on me right then so the girl then briefly suggested something about doing half today and seeing if I could pop in in the morning to have the other half done as the shop was closing soon and they wouldn't have time to fit a full head that afternoon. My mum offered to pay the extra money for me as I'd wanted to get my hair done for a long time before I went on holiday. Another girl behind the till then piped up saying she'd have to ring the manager - I heard no phone call yet she then came back saying I'm ‘not allowed' to have half done today and thE other half the next day as they wouldn't let me leave the store like that - which is fair enough but I was OBVIOUSLY going to come back and get the other half done as I wasn't about to jet off on holiday with half a head of hair was I?!
Then they offered for me to just come in the next day and get the full head done but I'd have to re pay the £50 deposit as my space that afternoon could have been filled by someone else... weird considering there were empty chairs and 2 girls stood around doing nothing so I'm sure if anyone wanted to book in they would've been free to do it! So anyway they took my £50 deposit and I did NOT book to get my hair done with them as the girls were so rude and abrupt making me try and feel stupid for not knowing much about extensions.
The manager clearly isn't so money smart either as, yes, she took my £50 but had they of been more inviting and helpful she would've got another £300 out of me if I'd re booked to get it done another time!

Definitely wouldn't recommend, I can only speak for the Guildford store but after seeing the quality of the hair on the girls working there and also on one client that was in there at the same time... I think you're better off avoiding going here as it really did NOT look the best - and I'm not just saying that to be bitter.

This may sound like an exaggeration but I am still scarred from my experience at Tantrum Hair (Kingston Upon Thames). Firstly I booked an appointment and reiterated the fact that my hair may be matted, therefore will need more appointment time. The lady on the phone told me it would be no problem. Fine.

When I got there, I arrived 5 minutes earlier and was told me to go away and come back? Could they not have offered me a drink or a seat? Come on

I sat down and the girl doing my hair looked so disgusted (pulling my hair to see how she would be able to "save it"). I asked her how much the service would be and she told me it would cost £230 for a new set of extensions and a extra £30 for mattying and and extra £30 for going over the time limit. What kind of hairdressers have a time limit? I've been to places such as Rush hair who wouldn't mind you sitting there for the whole day. Disgusting.

Keep in mind that I payed a £50 deposit before coming in for my appointment so I was scammed out of £350 for really bad quality hair (whispy ends and prone to breakage)
The girl doing my hair was extremely vile and wasn't even looking at what she was doing! Too busy talking to her friend about her Saturday night and she pulled out and ripped all my hair out
I told her nicely to go slower, because I am a human and things hurt, and she stopped and gave me the brush and told me to do it myself? How dare you? I am a customer and I have paid for this service, £350 worth. I remained calm as I didn't want her to do something bad to my hair out of spite so I just sat there and took the pain for 2 hours.

Then right at the end she tells me that she can't fit in all my extensions as she has another client coming? So why on earth would you charge me for a full head? I demand my money back I said, then I was told I could come back another day and get my moneys worth of hair later.

I tried to start a conversation numerous amounts of times but she dismissed me every time and looked like she had been forced to provide me a service.

Keeping in mind I was told on the phone that my hair would be £230, I obviously needed someone to transfer more money into my back account as the price suddenly shot up to £350. Money sucking thieves. I contacted my boyfriend to transfer money and went to the back of the shop for privacy so I wouldn't disturb them. I heard one of the girls ask her friend to immediately get me out in case something happened.(probably thought I was going to steal something)

Anyway long story short, I paid, I left and I will never be coming back.
If you want to protect your sanity, your pride and your hair... please never ever ever go to this shop. You will be traumatised

This company is awful
The manager is a horrible person, rude, disrespectful & dis honest

This company sells 22"as 26" it's awful
Look on their most recent post about 26"hair, hardly is that 26" hair extensions

This company is awful the hair is indian and doesn't even match the colour wheel they provide.

The owner goes by a fake name when her real name is lauren simpson, her partner is a aggressive creep.

They also have a 17 year old girl who is not qualified for hair dressing of any kid managing the shop.

The image below - 26"are you serious! My 22" hair is the same length even longer!

Do not go here!

I travelled a long way to visit one of these stores after seeing their instagram account. When I first made the appointment, they took my card details but did not tell me why. I did not think too much of it at the time, I presumed that it would be if the payment failed to go through on the day. Also, I made it clear that it was the first time I was getting fitted extensions.

When I was arriving for the appointment, I had trouble trying to find the store as there is no sign on the top of the shop. I called the number a few times before getting through. I was late by 10 minutes as I was lost and I asked for directions from a nearby store. They were rude to me on the phone and told me that if I did not come within the next 5 minutes I would lose my slot.

I did however, find the store in the end. I then sat down and began discussions with the hairdresser. I had been booked in for the wrong set of extensions, and they advised me that they did not have enough time to do what I wanted. They had also given me the quote for the wrong extensions, so I would have to pay double what I anticipated when I first booked.

The options they gave me was that I either lost a £50 deposit (which I did not realise was required, or they had even taken out prior to my appointment), or I get the wrong set of extensions that I didnt want (just for a bit of extra volume but no length what-so-ever). The hairdressers were being quite rude at this point and considering I came a long way already, I thought i'd cut my losses and just lose the deposit.

After leaving the shop the manager called me and told me that they would have enough time to complete the extensions I wanted so I returned to the store. The extensions were fitted and it was fine at this point. They looked rather nice at first.

Whilst having my hair extensions for 10 weeks, I followed every piece of aftercare advise that they gave. However, bonds often fell out, ripping my own hair out with it. The aftercare advise was all wrong, they have no idea what they are talking about. They told me to blow-dry my hair every time I washed it to ensure that the hair doesn't matt. I did this, it matted anyway. I think it is also a scam to make sure your hair breaks underneath and you're almost forced to get the extensions redone.

Anyway, I started to notice my hair falling out and after 10 weeks I noticed an actual bald patch. I had booked to get my hair maintained shortly after putting it in, so once again I had paid this £50 deposit to keep the space. I asked them if I could put this towards getting the hair out, then towards some clip-ins, since the removal is only £30. They said no, that the money can't be put towards the clip-ins but I could get the clip-ins put in and styled. I thought okay fine, at least the £50 is not wasted.

I went in to get the removal, and it was horrendous. The hairdresser who took my hair out, I doubt was even trained. She didn't properly release the copper bonds so she ripped out my own hair each time she pulled one out. She also shredded my hair out instead of trying to undo some of the small matts that were within the bonds. My hair has never been in such awful condition and so thin. I lost a few inches off the length also, I expected them to put in the clip ins, but they told me it hadnt been booked in so they once again didnt have any time to do so. I wasnt even shocked.

This is the worst service I have ever received. They are so inflexible and are not understanding of any kind of customer care. They are scammers, they just want your money. I have never heard of a £50 deposit ever. Just use clip-ins or you will spend time and money trying to get your hair into some kind of condition again. Biggest waste of time and effort.

Another horrendous review of this company . Pulled all my hair out with the extentions after only being in 3 weeks - massive clumps of my hair missing, rang and explained and a lady said it had happened to 17 other people who the employee ( who has since been sacked ) and she would get me in the take it out . When I rang back I got a man ( who happens to be the rudest egotistical person I have had the miss fortune to speak to ). He told me he would not refund and would charge me for the pleasure of taking out what is remaining of the extension and the little hair and have left ! Never use this company I have never had such bad customer service in my life ! Ladies they ruin your hair it horrendous !

There's a reason there's not a review page on their social media pages... Worst extensions and service i've ever received. My normal hair dresser had to re-cut the extensions after and couldn't believe what a bad uneven job had been done, like it was done with kitchen scissors! So I spent more money getting them fixed! Girl had a face like a slapped [censored] the whole time, was rude, yanked at my hair, looked like she would rather be anywhere else in the world and refused to spark up any conversation with me which is down right awkward for 2 hours. She referred to people on tv as 'slags' when someone else was having a conversation, which just proves the type of person she is. She matched the complete wrong colour and advised me to just use purple shampoo which made them even worse - bad advice! And kept asking the other stylists how to do things... The hair feels synthetic, my clip ons are better quality. The price I was quoted was much less than the price I was landed with at the end. For the same price there is a hairdressers in staines called inspire that does an absolute brilliant job, so take that extra journey as it's well worth your time! Do not go to this salon!

Absolutely disgusted with the hair and experience, I cannot believe this company is still trading! I complained about the colour as it did not match and then I was told to purple shampoo so then it will blend. It specifically said on the website to not do so but I listened to the owner... the extensions then went bright white and purple and I was told that I need to pay to have them taken out. The owner told me that she had seen the before and after photos and they looked fine however NO photos were taken before and after they were put in but I was refused these apparent photos... I was called a liar! I had them professionally taken out because I was told by Tantrum that I would need to pay although it was their muck up ! I now have very thin hair as they hacked my hair to apparently blend but my hair is now ruined. I feel totally cheated and they will not refund any money and I had the awful hair in for 2 days ! I will be taking this further ! DO NOT GET TANTRUM TO DO YOUR HAIR !

Really really poor service - I turned up for my 9am appointment and the girl doing my hair wasn't there. I believe they actually said ‘oh she's always late!' She turned up 15-20 minutes later.

I have thin hair, not once was this taken into account. They put rows and rows of extensions in, seriously a hairband could barely hold all of this hair together. THERE WAS SO MUCH OF IT.

Anyway I learnt to deal with all this new hair, had the extensions for 9 months. Then when the time came for new hair (yay!), I got to my appointment and someone had forgotten to order in my hair colour extensions and they only had the shade lighter in stock. I had wanted them done that day for an event, and was told I'd have to wait another 10 days for an appointment, so I was really annoyed.

Unfortunately, the owner of tantrum (can't remember her name - she's scottish) persuaded me to get a shade lighter there and then. I was 17 at the time, so a perhaps little naive. Anyway, it looked HORRENDOUS. It was so awful that my mum marched me back in and asked them to redo it in the right shade.

The woman who had persuaded me to get the wrong colour pretty much blamed me and eventually VERY reluctantly agreed to redo 2 rows in the right shade (wow, so generous). She was sighing and rolling her eyes the entire time.

Yes, I was stupid to agree to have the wrong hair colour put in, but she should have known it wouldn't look good instead of convincing me it would look great.

In my appointments I used to hear the girls that worked there serving customers, then when the customers left, the girls would say nasty things about them. Seriously this is not a nice place. Unprofessional employees, the owner is a b***h, crap hair quality and way overpriced.

Please can all the customers of tantrum hair
Please leave your contact details.
As we are going to get them who has had no money back or complaints looked into in the correct manor.

All business should have a correct complaints procedure in place?

They do not have one in place.

They are used bullying and intimidation tactics along with blackmail.
They obviously bealive they are above the law?

They are not above the law.

Thank you

Ixgibson

I trained here for hair extensions and never did I receive a certificate for my qualification. I continued to have a relationship with the owner Donna and she has more than once sent me the wrong order. I made a order this week for Saturday delivery costing £21.00 and she sent the wrong colour hair. I then called Donna and told her and she said she was happy for me to drive down and do a exchange I then went on to say that's fine but what about my client paying £21 for her next day delivery I was then told to [censor] off and hung up on. I then went to the Brighton shop where two new girls were working and said I need the exchange my client was also with me. They then called donnas husband Steve they refused the exchange and Steve not even being in the salon called police and said me and my client has weapons and knives and was threating the staff police then came and saw this was not the case. Be aware of this company!