Tanglewood Cedar / product not delivered
Do not touch Tanglewood Cedar (www.tanglewoodcedr.co.uk) with a bargepole. I ordered a wooden garden bar from their site at a cost of £599 on 23rd August via PayPal believing it would arrive for my big Birthday party on 7th October as the site said 4 weeks delivery time (they have since changed it to 4-6 weeks). I talked to the owner Jim (after many times trying to get through and constantly leaving messages) who gave me his word I would receive my bar by the 7th October. I called 2 weeks before delivery (again after many texts and voicemails) Jim responded to say all was in hand but he was having difficulty sourcing the Oak from France. Apparently he had a worker gone off ill and also moving house. This was just a few of the myriads of reasons he has given over the period to renege on his promise. On the 6th I called again and finally got a response and was told it would not be there for my big day. I was of course both fuming and upset as I had 45 guests arranged and no bar! He swore on his life (wonder he isn't dead) that it would definitely be here within the next two weeks. This came and went. I got another excuse that he had an order of 75 bars from a German company needing them for Christmas... So last Friday 27th October, I gave Jim an ultimatum that I would claim my money back through PayPal and again he asked for yet another reprieve (this is now almost 3 months) and promised to call me on Monday with a delivery date. Of course no call or text or email. So today I have written my complaint. If Jim is correct he has been paid for about 80 bars and at £600 each that amounts to possibly £480, 000 now sitting in his account. I can now only believe that this is a scam and you should not part with your money. The full payment is demanded up front. I cannot even write about the quality of the product as after such a long time I still have not got it!
Updated by Laurence Pavey, Nov 01, 2017
The website is actually www.Tanglewoodcedar.co.uk a spelling mistake occurred in the text