Tan Your Hide / Pathetic
Tan Your Hide is ruthless! After previously being with them for 9 mos and then renewing my membership, Tan Your Hide showed no empathy for my personal situation. A month into my renewal, I found out that I was pregnant. And as any intelligent mother-to-be would do I emailed the corporate office in Colorado Springs to request my membership to be canceled. The manager told me that they do not cancel memberships, but can put a freeze on my account during my pregnancy. Yet, the freeze would not stop the automatic payments due each month. All they would need from me is a letter from my doctor stating that I was not allowed to tan due to my pregnancy. So, not only could I not tan, but I had to pay for something I wasn't using. What's the point of that? In addition, in their membership agreement it states that it is up to their discretion to cancel a membership, but would cost 50. I mean, come on! This is a well established and known company. I think they can afford to cancel one membership. If they would have canceled my membership as I requested, because I could not (and did not) use their service, then I probably would have considered rejoining the membership. I will not go back to Tan Your Hide and I do not refer anyone to join their membership. They are unprofessional and have no empathy!