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Talk Active / Web10 Website Hosting / Servers frequently down / pathetic customer service

1 Netherlands Review updated:
Contact information:

1) The server on which my site is hosted has crashed daily for at least three weeks. I was told by customer service that they plan to replace the server but they do not know when.
2) When I requested to be moved to another server, my old account and domains were deleted and not transferred to the new server.
3) I cannot access my account on the new server to re-upload my site. No account credentials were provided. It is 48 hours later and I can get no answers from customer service.
4) Customer service takes many hours to respond to messages. There is no phone number to call for expedited service.

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Comments

  • Pa
      Sep 01, 2011

    I still have the same problems. The problems started about 6 weeks ago.
    Moving my domain to another server, did not change the problem(s) at all.

    Though Space1 raised the monthly fee 4 times (!!!) a few years ago, the availability and performance of their servers worstened.

    I will leave Web10/Space1 within a few months.

    Paul Coonen / Belgium

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