1) The server on which my site is hosted has crashed daily for at least three weeks. I was told by customer service that they plan to replace the server but they do not know when.
2) When I requested to be moved to another server, my old account and domains were deleted and not transferred to the new server.
3) I cannot access my account on the new server to re-upload my site. No account credentials were provided. It is 48 hours later and I can get no answers from customer service.
4) Customer service takes many hours to respond to messages. There is no phone number to call for expedited service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I still have the same problems. The problems started about 6 weeks ago.
Moving my domain to another server, did not change the problem(s) at all.
Though Space1 raised the monthly fee 4 times (!) a few years ago, the availability and performance of their servers worstened.
I will leave Web10/Space1 within a few months.
Paul Coonen / Belgium