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Talecris Grifols / Federal Service Dog Broken and They Lied

1 131 Louie St.Lake Charles, LA, United States
Contact information:
Phone: 3374363742

I went with my sister to her appointment at Talecris/Grifols in Lake Charles, LA. I have a service dog. She is a little dog, but she is a service dog. Service dogs come in all shapes and sizes. Medical facilities are not allowed to keep people out of the waiting room because of having a service dog. They were also mean to my sister about her service dog. Even though they really aren't allowed by law to require any documentation, we gave them documentation about her service dog.

They then lied to me saying that they don't allow people to wait in the waiting room for others who are giving plasma because they didn't want my service dog in the building.

However, they really do allow people in the waiting room. It was only because of my service dog that they told me this lie.

Federal (as in the highest law in the country) clearly states, "Q7. What questions can a covered entity's employees ask to determine if a dog is a service animal?
A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability." and then "Q8. Do service animals have to wear a vest or patch or special harness identifying them as service animals?
A. No. The ADA does not require service animals to wear a vest, ID tag, or specific harness."

It also states, "Q14. Does a hospital have to allow an in-patient with a disability to keep a service animal in his or her room?
A. Generally, yes. Service animals must be allowed in patient rooms and anywhere else in the hospital the public and patients are allowed to go. They cannot be excluded on the grounds that staff can provide the same services.

Q15. What happens if a patient who uses a service animal is admitted to the hospital and is unable to care for or supervise their animal?
A. If the patient is not able to care for the service animal, the patient can make arrangements for a family member or friend to come to the hospital to provide these services, as it is always preferable that the service animal and its handler not be separated, or to keep the dog during the hospitalization. If the patient is unable to care for the dog and is unable to arrange for someone else to care for the dog, the hospital may place the dog in a boarding facility until the patient is released, or make other appropriate arrangements. However, the hospital must give the patient the opportunity to make arrangements for the dog's care before taking such steps.

Q16. Must a service animal be allowed to ride in an ambulance with its handler?
A. Generally, yes. However, if the space in the ambulance is crowded and the dog's presence would interfere with the emergency medical staff's ability to treat the patient, staff should make other arrangements to have the dog transported to the hospital."

This all comes from

Then the FEDERAL law says, "Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. For example, in a hospital it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias, or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal’s presence may compromise a sterile environment."

This comes from

Aug 14, 2015

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