Menu
Talbots Customer Service Phone, Email, Contacts

Talbots
reviews & complaints

www.talbots.com
www.talbots.com

Learn how the rating is calculated

4.2 412 Reviews

Talbots Complaints Summary

14 Resolved
72 Unresolved
Our verdict: With Talbots's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Talbots has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Talbots. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Talbots reviews & complaints 103

Filter reviews by rating
5
315 reviews
4
1 review
3
0 review
2
4 reviews
1
6 reviews
Sort by:

Newest Talbots reviews & complaints

ComplaintsBoard
M
5:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Talbots replacing a credit card

I have had a "Talbot" credit card for many many years.

Talbots recently wanted updated information [through "Comenity"].

Comenity canceled my card with Talbots without asking for that "current" information.

Talbots felt so bad that they sent me a $100 credit and an apology.

I decided to "play the game" and re-apply for a Talbots card [initially forgetting that I put a freeze on my credit as a measure to protect my personal information, privacy, and credit rating which has always been between 750 and 800s plus !

Naturally, Comenity denied the card because my credit history info was locked.

I "unfrooze" my credit [at a lose of credit-protection] and reapplied for the Talbot card.

Comenity denied it on the second attempt due to having "a rule" that a person needs to wait 30 days to re-apply. They sent a notification [in the mail] only after going through the embarrassment of having a credit card denial in the store! !Do you think they might have said that in the beginning, ...no...so now as I wait for the 30 days "[censored]" [pardon my language] to pass as my credit is "unfrozen" and my personal credit /information is in jeopardy of having no protection!

All this is because "Talbots" will only give "special coupons and sale offers" if you have their credit card.

This is a good way to lose a lifelong customer!

Read full review of Talbots
Hide full review
ComplaintsBoard
P
2:02 pm EDT

Talbots credit card bank

I have been a Talbot's credit card holder since 1993 with no late payments or any issues. I used my card often both for orders from the catalogue and in the store. Today I received a letter from Comenity bank indicating my account was closed, it could not be reopened and I " could submit a new application". Upon immediately contacting the bank I was told my account was missing "some information" (even after being transferred 3 times, no one could tell me exactly what was missing from my 25+ year old account) and that the account was closed because they "could not contact me". I received no calls, previous letters or other communication before this closure letter, Obviously they had my address as I received this letter, I also mailed in my payments with checks that contained my address and I receive numerous items ordered by mail that have arrived at my home with no problem. It was clearly a lie to say they attempted to reach me prior to this letter. I want Talbot's to understand why, after all these years, I will no longer be shopping at their stores. Comenity is a nightmare with little regard for long term customers- recommend to all customers to stay far away from a Talbot's credit card- no regard for customer service and just plain rude.

Read full review of Talbots
Hide full review
ComplaintsBoard
S
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots synchrony bank

I am a 40 plus years as a Talbots customer. I recently had a very difficult encounter with Synchrony Bank with regards to a late payment. Unfortunately, the problem was not resolved with them and I told them I would just pay the account in full and would have to close the account and terminate my years of loyalty to Talbots. Their response was that they would be more then happy to close the account for me. I was appalled to find out that in this day of such fierce competitive markets, anyone would be happy to lose a loyal customer. My local Talbots in Clarks Summit, PA is a great store full of happy and helpful employees and I always enjoyed heading in there for whatever I needed. I don't know if Talbots is aware of the rude and unprofessional way Synchrony is treating their patrons but I think they should perhaps review situations, such as this, to find a better way to address certain issues.

Read full review of Talbots
Hide full review
ComplaintsBoard
G
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots return policy for defective merchandise

In the past 15 years I have spent thousands of dollars at Talbots. A few months ago I purchased several blouses, two of which did not live up to the quality I have come to expect from Talbots. After only a few wearings each, one blouse developed two holes in the fabric and the other blouse literally came apart at the seams. No biggie, I thought, since Talbots guarantees its products against "defects, " and these two blouses clearly were defective. Imagine my disappointment when Talbots refused to accept my return because the blouses had been worn! Does Talbots not make clothes to be worn? If Talbots' products are not guaranteed to last beyond a few wearings, then I will take my business and my cash elsewhere.

Read full review of Talbots and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lady Diane
Frederick, US
Jan 05, 2022 1:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I recently purchased 3 sweaters all had to be returned because after washing white spots would appear

C
C
C2021
, US
Jul 06, 2021 2:11 am EDT

I have noticed an overall decline in quality fabrics, very skimpy and cheap, a trend which seems to be getting worse. I too have shopped Talbots for years and if this does not improve I will be taking my business elsewhere. Talbots used to be synonymous with quality which it seems is no longer the case.

ComplaintsBoard
L
8:06 pm EST

Talbots this is a formal complaint that the talbots in seal beach, california does not carry plus sizes.

After waiting months for our new Talbots to open in Seal Beach, California; imagine the disappointment to learn that the decision was made not to carry "plus sizes". The Manager gave us the ridiculous excuse that they couldn't take South Coast's Plus size customers. She said Seal Beach had already taken 1/2 of their customers. The decision is nothing short of discrimination. The manager also told us we could order on-line. If we wanted to do that, we would not be in the store. Very, very unhappy with your decision.
Linda Gosztola

Read full review of Talbots
Hide full review
ComplaintsBoard
A
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Talbots dress and shoes ordered by telephone

On November 24, 2017, I placed an order by telephone for A86749(M) and F90749 (9M). These items were for a party this upcoming Saturday, Dec. 9, 2017. The date I called talbots had a 40 percent discount - the 50 percent discount had just ended. The final bill with the discount was approximately $180.00. I have been watching my bank account for withdrawal and nothing so far. I called today and was informed the dress was no longer available in my size. I no longer want the shoes. Needless to say, I am very disappointed.

Read full review of Talbots and 1 comment
Resolved

As the order was not noted by Talbots and the item ordered was no longer available- no action was taken.

Hide full review
1 comment
Add a comment
D
D
Dull
, US
Oct 11, 2018 2:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Customer civility has gone down at an alarming rate at Talbots. Long time shopper at Talbots Tyson’s Corner and it is sad to see how the employees are treated by customers.

Please step away from your computer and stop ordering so many items you have no intention of keeping or can’t afford anyway. I’ve stood outside the door before the store opened to see the bags and boxes women are carrying to return. I want to make a quick purchase and that is ridiculous! There aren’t enough employees right at opening and helping you with your multiple returns interrupts everyone else who can make a purchase decision. I wish there was a line for customers who had their act together. Why must you come into the store with no receipt and then start giving the cash register lady a hard time?

I go into the fitting (or try to) and see that there is no limit to how many items you take into the fitting room. This means that others have to stand in line while you are trying on an armful of clothes. I watch as I see feet trampling over clothes you are trying on and have not purchased. I don’t want to try on items you are stepping on.

The phones are ridiculous. I drove to the store to shop. Some customers call the store and want employees to walk around the store and find items for them. I’m told they’ll be right with me. Why don’t they call the on line ordering place or come to the store themselves? I drove in and I should have priority over this type of shopping. Write to the store and request an item. Your placing a phone call and expecting service over me is inconsiderate.

I watched as customers argued with employees over the price of something. I doubt the cashier writes company policy or sets prices.

You want something steamed that you bought online and brought to the store to have that done? Really? Dry cleaner. You want a clearance item steamed or for that matter a full priced item? Expect to have to wait a bit. I’ve had them do it but I give them time.

The employees at Talbots are usually elderly or just look tired. How much do you think these people are paid?

Why is it you would go into Talbots and have unrealistic expectations and treat their employees so poorly?

ComplaintsBoard
F
8:56 pm EDT

Talbots ctn blend autumn f [protected]

I tried to purchase this item on Friday, Oct. 20 because the sign on the rack indicated it was 30% off. On checking out, I was told it was not discounted but they would hold it and I could return Monday (today) and it would be 30% off. After purchasing it today and being told it was 30% off. When I checked my receipt at home, I realized I was charged full price. I called the store and was told I had to purchase it with a Talbots card to get the discount (no clerk had mentioned this). I will return the item.
I would be glad to apply for the card, but I see no reason to give my social security number to get this. I have been advised that retailers have no reason to ask for this.
This experience has made me aware that your clerks need to be better trained.
This transaction was made at the Eastchase Talbots store in Montgomery, Alabama.

Read full review of Talbots
Hide full review
ComplaintsBoard
F
2:19 am EDT

Talbots unethical behavior at talbots ridgewood, nj 07450

Where: Talbots Ridgewood, NJ 07450.
When: Monday, 16 October 2017

Today (Monday, 16October2017)I had a very bad experience at the Talbots store in Ridgewood, NJ.

Last Saturday I went to Talbots Ridgewood, NJ and asked if they could steam the coat ($539 – not exactly inexpensive) I bought at Talbots online to get rid of the folds. They said they will try since they have a small steamer. I left the coat there and said I will pick up on Monday.

I went to pick up today. They gave me the coat and I thanked them. On my way to the car, I noticed that the crease on the lapel was still there, the sleeves with the folds, then the belt which I put on the shoulder of the coat was where I put it and the crease on the belt was the same as when I brought it in. It was untouched!

I called the store as soon as I got home. An associate answered and she said the coat was steamed the same day I brought it in (really?). I said it looks like nothing was done on it – I mentioned all the creases. She called the Manager. Manager Debbie said she personally steamed it (really?). When I said that coat was exactly how I left it, that the belt was where I had put it, and all the creases were still there, she said because their steamer leaks she was afraid water drops would ruin the coat. So it turns out she did not steam it (the truth comes out). It was so obvious that the coat was untouched. Why say you steamed it? Why lie to a customer? Is it so hard to say that you did not touch it so as not to ruin a good coat? That would have been a perfectly valid reason.

Why send me out thinking the coat was steamed when it was not? That is fooling a customer! If the associate who gave it to me did not know, the Manager could have put a note on the coat to say you were unable to steam it because it might get ruined. WHY LIE?

You see, lying will just put you in trouble because the truth will eventually come out. Lesson for you guys: the truth always wins. It is always in your favor to tell the truth rather than lie. If ever you are to get the flak anyway, it better be from telling the truth.

Is this the culture at Talbots now? Is this what those young associates are learning from the manager – to lie? Unethical behavior is not the way to manage a store. I have patronized this store since we moved to Ridgewood in 1990 – spent a lot in this store through the years. This is a terrible disappointment. I will think twice in coming back to this store.

This coat will always remind of this terrible experience at Talbots Ridgewood, NJ. I will surely recount this experience whenever I can. This store now leaves a bad taste in my mouth.

Read full review of Talbots and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lois Robertson-Douglass
, US
Jun 09, 2018 4:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not my idea of a store anymore. Attendants are indifferent, no one says hello anymore (something that used to be a signature feature at Talbot's), clothes are dowdy and overpriced. Not work my time and money to feel ignored, Talbot's!

ComplaintsBoard
R
6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots talbots customer service

I have shopped at Talbots for years and have spent a quite a bit of money there over the years, including this year! The sales associates are plain rude when you are making returns though. Today I went in the Dewitt, NY store and when the sales associate saw I had a return, she did not saw hello, had a dirty look on her face, and did not talk to me the entire time or make eye contact. This is not the first time it happened at this particular store... it happens all the time ther. They are very helpful and cheery when you are buying something but rude and unprofessional when returns are made.

Read full review of Talbots
Hide full review
ComplaintsBoard
D
2:29 pm EDT

Talbots not giving discounts

For the last 3 years I have been "Forced" to return item that I thought I purchased at a discounted price, only to find out after reviewing my receipts that I was charged the Full Price. When I went back to the store to have them adjust the price I was told "they couldn't do it" because the sale was over. So I had no choice but to return the items. I would have kept these item" IF" they were at the discounted price! I sent an email to Comenity Bank (the bank the Talbots credit Cards are through) and they "passed the buck" back onto Talbots. I know I'm not the Only One this happens to! If this has happened to you please find me on fb, this Screams Class Action LS. It's wrong Morally and Legally!

Read full review of Talbots
View 0 more photos
Hide full review
ComplaintsBoard
K
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots customer service

On 5/31/17 I entered the Talbots located in Sea Girt NJ to shop for some clothes for a woman who has developmental disabilities. She was with me in the store along with another woman who has disabilities as well. As we shopped, my arms started to become weighed down with clothing and it was difficult to continue shopping with my hands so full. There were at least 6 salespeople in your store and not one single person came over and asked if they could assist us with anything. I actually had to track down a salesperson to find out where the dressing rooms were to which her response was "under the arches". After we had picked out the clothing we wished to purchase we made our way to checkout. As I stood there with my arms full, again no one even bothered to look my way until I finally just laid the clothes on the counter. The salesperson was too busy telling me about her much needed vacation to ask about our shopping experience.
I frankly am both appalled and beyond frustrated over this entire experience. I am well aware that your brand is pricier than most other stores however to be treated as we were was completely unacceptable. Not once did I ask for any type of preferential treatment but to be clearly ignored was disheartening. I can assure you I will avoid your store and highly recommend the same to my friends and associates. Your representatives had absolutely no idea who we were but clearly we were not treated the same as your other guests. Perhaps another store will welcome the $540 we spent.

Read full review of Talbots
Hide full review
ComplaintsBoard
S
5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots late fees, billing, and treatment of new customers

I have been a Talbots customer for less than two months. On March 25, 2017, I opened an account and charged a purchase of $87. A few weeks later, I received my first bill and paid it promptly in full. However, on April 27, 2017, Talbots slapped me with a $27 late fee, $1.16 In interest, and a threat to impose an additional late fee of $38.50.

In other words, they were trying to extort over 75% of the original purchase, made a month earlier, in fees!

I don't see how this practice could possibly be legal. I certainly do not think it is ethical. If it is legal, I think the relevant laws should be changed. If you have had similar experiences, I urge you to join me in demanding that consumers be treated fairly.

I have closed my account, returned my cards to Talbots, and posted negative reviews of both Talbots and Comenity Bank with the Better Business Bureau. (Comenity Bank Is already the recipient of a great many customer complaints because of the rapacious practices described above). I do not plan to support a business whose values are so different from my own.

Because Talbots' headquarters is in my home state of Massachusetts, I am also asking my local elected representative to investigate the legality of the fee structure they use for customers.

A desirable outcome? It would be nice to get back the $27 late fee I paid on a bill that I had already paid in full. What I would really like, however, would be proof that they have changed their behavior and that they will not prey on other customers in the same way.

Read full review of Talbots and 1 comment
Hide full review
1 comment
Add a comment
V
V
Vivian Rejebian-George
, US
Aug 15, 2018 11:05 pm EDT

AGREED! Comemity Bank is HORRIBLE to deal with and the customer care department is far from that...I had the same kind of bad experience and will cancel my charge also. Horrible representation of Talbots by using this bank for their Charge card. BAD decision for sure.

ComplaintsBoard
S
9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Talbots beware when ordering online and paying with a debit card at talbots

I would like to share a recent experience I had while shopping online with Talbots and paying with my debit card. My debit card is backed by VISA so it is guaranteed. I purchased an item and also used a $25 rewards discount. The item shipped so I checked by bank account and found that a charge for $57.13, the actual price with the rewards discount, then another charge of $82.13 the price before the discount and then a credit of $57.13. So they debited my account $135.26 for a 57.13 purchase, credited back $57.13 but not the $25 rewards discount. The first call to customer service said that it was the banks fault that they don't have anything to do with it and that the bank likes to get interest off my money. My bank representative laughed when I told him and said call Talbots back, that was not how the bank operated. A second call to Talbots said that is how they process the rewards when you use a debit card. Lesson here is use a major credit card not your debit card or pay cash unless you want unauthorized charges on your bank statement that you have to track. Better yet spend your money elsewhere. I shop on line a lot and have never had this type of issue.

Read full review of Talbots
Hide full review
ComplaintsBoard
S
9:53 am EST

Talbots service

On two occasions, Ive encountered similar incidences. My first occurred at a Shreveport Louisiana location. My second occurred at the College Station Texas location.
Not one time did someone acknowledge my presence or offer assistance. Each garment I chose, I personally took to the fitting room. Twice, I had to redress to locate another size.
Disappointing!
I overheard the store manager in College Station tell her associate she was distracted and to stay focused. The same manager overcharged a customer who had returned to reconcile her overcharge!
Unprofessional!
I questioned the two associates in College Station of an upcoming 25% off spring sale. Neither could tell me when it begins.
Uninformed!
I'm not quite sure when and where the decline of personal service has failed. I'll never give up on Talbots, but Talbots must reaccess the value of the customer.

Read full review of Talbots
Hide full review
ComplaintsBoard
M
4:55 pm EST

Talbots credit services

I have been a Talbots shopper and credit card holder for at least 10 YEARS! In January of 2016, I made a purchase using the Talbots card, which triggered a series of errors (on their part) which required me to call each and every month and talk to someone else, explain the whole story from the start, resulting in the representative acknowledging the error, crediting it, confirming my zero balance, and assuring me the problem was resolved for GOOD. The next month, like clockwork, I would receive another bill with another late charge on what should have been a ZERO balance, once again requiring me to use MY VALUABLE time to call them and go through the whole process again - this LITERALLY went on for most of 2016. In October of last year, I made two purchases and used my Talbots card, which had a zero balance. I elected to carry a balance and pay the minimum of $25 on my account. In January of 2017, I sent in my $25 payment, and when I received my current bill, was surprised to find a $25 late fee had been accessed, even though the last payment was received on time. In speaking with several customer service reps today and detailing THEIR series of errors over the last year, it was determined that I made a $25 payment, when I should have actually made a $27 payment to cover my last monthly payment - MY ERROR! I acknowledged the error and took responsibility for it, asking that they waive the $25 fee for my $2 short pay based on alllll of their numerous errors and waste of my time and they REFUSED TO DO IT! I am in shock - I will never step foot in a Talbots again and I plan to tell EVERYONE I KNOW how crappy Talbots treats their loyal customers - this is just TOOOOO MUCH!

BUYERS BEWARE! Spend your hard earned money elsewhere, where you will be appreciated!

Read full review of Talbots and 1 comment
Hide full review
1 comment
Add a comment
K
K
KTW
Clovis, US
Apr 14, 2017 7:46 pm EDT

I would totally agree with you. I have been a loyal Talbot's customer for many years. I worked for Talbot's for a time too. This last December 30th I shopped at Talbot's and had forgotten my debit card so I resorted to using my Talbot's credit card. My total purchase was just $131. On Feb. 7th I paid this bill in full just a week after I received the statement. Talbot's applied interest and a late fee onto the statement raising the bill for March another $25 plus interest. I assumed this was a mistake since the bill and the payment missed each other in the transfer. I received another bill a month later for another amount for a late fee and interest rising the bill to 54.04. I called the service center and the customer service representative was argumentative not helpful and asserts that I am the one to blame for the late fees and the interest. I am now expected to pay interest on interest and late fees on late fees. When asked to speak to a supervisor his response was it was going to be a long wait and like 15 min or more! I asked for the representative's supervisor and he said that his name was Tyler and had already gone home. This was not the way I would expect Talbot's to treat it's customers. I have cancelled my credit card and I am not going to be shopping at Talbot's any more! Very dissatisfied!

ComplaintsBoard
A
10:10 am EST

Talbots return of shirt

I purchased a shirt online that was too small. I returned the shirt to my local store and they did not have the size that I needed. I then asked the clerk if she thought a nearby store had it and she reluctantly looked in the computer and said, "maybe." She never offered to call the other store and she seemed so put off by having even had to check the computer that I did not bother to ask her. This particular store has associates that never greet customers and they act like they are doing you a favor if they do anything. I am so tired of the attitudes of their associates. I have switched to Ann Taylor and I have had nothing, but
Wonderful shopping experiences there!

Read full review of Talbots
Hide full review
ComplaintsBoard
L
12:21 pm EST

Talbots placing in order today 3:10 pm

I just placed the order with you 012317TD73875. The attendant was very efficient, too efficient. No warmth as if I were at the customs or in a military office. I cannot believe Talbots train their representative that way. I was even tempted to hang up. But as I wanted to be more polite than her, I did not.

I just want your people to be more flexible and amiable.

I'm very disappointed.

Client number [protected]

Read full review of Talbots
Hide full review
ComplaintsBoard
L
12:53 pm EST

Talbots customer service

I have been a loyal Talbots customer for over 20 years. I never shop online because in the past I've always enjoyed the shopping experience at Talbots in Bellevue Square. The last time I shopped there I couldn't believe how awful my experience was. They have hired a new manager who I personally saw yell at a sales associate. As I watched what I saw I was shocked to see how she treated employees. So disheartening! It's the first time I was completely ignored and left alone to find my own sizes. In the past I have never had to leave the fitting room because of the excellent customer service I used to get. After talking to a few of my friends who are also true Talbots customers they all said they had the same experience. The atmosphere in that store is very hostile and cold. I will still shop at Talbots but I and a lot of my friends will simply shop online instead. What a disappointment.

Read full review of Talbots
Hide full review
ComplaintsBoard
L
8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Talbots talbots charge card

Do NOT use their charge card! I opened card received first bill and paid balance in full. The payment was a few days late due to a death in my family. I never received another bill - though they state they were mailed - and then received a phone call on a delinquent account. I called talbot and was told I had $60 worth of late fees not paid. I explained my circumstances and told them my other bills had been late that month due to death and everyone understood and waived any fees. Talbot said they would only cut it down to $32 despite my escalation to a manager. I paid the money so my credit would not be impacted but what a horrible experience.

Read full review of Talbots
Hide full review
ComplaintsBoard
K
10:07 pm EDT

Talbots service

The worst shopping experience at Talbots in Bellevue Square. From the white haired sales lady named Nancy who not only ignored me until she saw I had an arm full of clothes. She never came back to check on me and then finally another sales associate with dark hair and a gray streak checked on my but never returned with the items I requested! Obviously I left and didn't buy anything and what was even more disappointing was that I later found out that the other sales associate who also didn't bother was the store manager! Wow! Disappointing I've been a loyal talbots customer for over 20 years and have recently moved to Washington and was thrilled that there was a Talbots near by me.

Read full review of Talbots
Hide full review

Talbots Customer Reviews Overview

Talbots is a popular women's clothing brand that has been in business for over 70 years. The company is known for its classic and timeless styles that cater to women of all ages and sizes. Talbots has received numerous positive reviews from customers who appreciate the quality of their clothing, the excellent customer service, and the wide range of sizes available.

One of the most notable positive points of Talbots is the quality of their clothing. Customers rave about the durability and longevity of their purchases, with many items lasting for years and still looking great. The company also offers a wide range of sizes, including petite and plus sizes, which is a huge plus for many women who struggle to find clothing that fits well.

Another positive point of Talbots is their excellent customer service. Customers report that the staff is friendly, knowledgeable, and helpful, both in-store and online. The company also offers free shipping and returns, which makes it easy for customers to try out new styles and sizes without any risk.

Overall, Talbots is a highly respected women's clothing brand that has earned a loyal following of customers. With their focus on quality, customer service, and inclusivity, it's easy to see why so many women love shopping at Talbots.

Talbots In-depth Review

In Summary: Talbots is a well-established retailer known for its classic styling and broad range of sizes, including petite and plus options. The brand maintains a reputation for quality and durability, though prices can be on the higher side. Sales and promotions offer good value for money. The website is user-friendly, and customer service is responsive, with a straightforward return policy. Shipping and delivery are reliable, and the brand offers a loyalty program. Talbots also shows a commitment to social responsibility. While some may find the styles conservative, the brand is a go-to for many looking for timeless pieces and a pleasant shopping experience.

Company Overview: Talbots has a rich history as a classic American brand, offering timeless women's clothing and accessories. Their mission emphasizes quality, consistent fit, and unbeatable service, targeting a demographic that appreciates classic design and a refined shopping experience.

Product Range: Talbots boasts a wide variety of clothing and accessories, catering to a range of occasions from casual to formal. They are inclusive in their sizing, offering petite, plus, and even plus-size petites, ensuring that women of all shapes can find their perfect fit. Seasonal collections and new arrivals keep their offerings fresh and in tune with current trends while maintaining their classic aesthetic.

Quality and Durability: The materials and fabrics used by Talbots are generally of high quality, contributing to the durability of their products. Craftsmanship and attention to detail are evident in their clothing, and customer feedback often praises the longevity of their purchases.

Pricing and Value for Money: Talbots' pricing can be on the higher end, but many customers find the quality justifies the cost. The brand frequently runs sales and promotions, which provide excellent value for money and make their products more accessible compared to similar brands.

Website Usability: The Talbots website is easy to navigate, with clear categories and filters that help customers find what they're looking for. Product presentations are accurate, with images that reflect the true color and fit of the items.

Customer Service: Talbots is known for its responsive customer service, with multiple channels including phone, email, and chat. Their return and exchange policies are customer-friendly, making shopping with them a low-risk endeavor.

User Experience and Reviews: Customer testimonials and ratings are prominently displayed, with common praises focusing on fit and style. Complaints are typically around sizing inconsistencies or fabric quality, but overall satisfaction trends are positive.

Shipping and Delivery: Talbots offers various shipping options, with costs that are competitive within the industry. Packaging is secure and items are delivered in a timely manner, with many customers expressing satisfaction with the reliability of the service.

Returns and Exchanges: The return process is straightforward, with clear guidelines and timelines for refunds. Customer experiences with returns are generally positive, citing ease and efficiency.

Loyalty Programs and Incentives: The Talbots Rewards program offers benefits such as points on purchases and exclusive offers, enhancing the value for repeat customers and incentivizing loyalty.

Store Experience (for brick-and-mortar locations): Talbots' physical stores are well-maintained with a pleasant ambiance. Staff are typically knowledgeable and helpful, and the brand often hosts in-store events and promotions that enhance the shopping experience.

Social Responsibility and Sustainability: The brand takes steps towards ethical sourcing and manufacturing, with environmental initiatives that reflect a growing commitment to sustainability. Community involvement and charitable actions are part of their corporate ethos.

Online Community and Social Media Presence: Talbots engages with its customers on social media platforms, offering quality content and frequent updates. Customer feedback on these platforms is generally positive, with the brand actively interacting with its audience.

Brand Reputation and Industry Standing: Talbots holds a solid position in the market, known for its classic style and quality. While it may not be as competitive in trendiness as other brands, it maintains a loyal customer base and is recognized for its consistency and reliability.

Final Verdict: Talbots is a reputable brand that offers high-quality, classic clothing. It is ideal for customers seeking timeless pieces and a comprehensive size range. While prices are higher, sales and loyalty rewards balance the value equation. The brand's commitment to customer service and social responsibility further solidifies its appeal. Overall, Talbots is recommended for those who value classic styling and a dependable shopping experience.

How to file a complaint about Talbots?

Here is a comprehensive guide on how to file a complaint against Talbots on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title: Summarize the main issue with Talbots in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Talbots, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Talbots on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Talbots customer service

Phone numbers

+1 (781) 741-4066 +1 (212) 841-1845 More phone numbers

Website

www.talbots.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Talbots?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Talbots Customer Service. Initial Talbots complaints should be directed to their team directly. You can find contact details for Talbots above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Talbots. Discuss the issues you have had with Talbots and work with their customer service team to find a resolution.