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Takemi Select Wholeale Outlet / Company does not honor warranty or provide service when contacted

1 300 N. Drive, Ste 106Melbourne, FL, United States Review updated:
Contact information:
Phone: 1-800-841-2809

Broke down after owning for 2 months and now again 5 months later. President does not return phone calls or email. They send out parts w/no directions, that's the warranty??? I am suppose to replace a circuit board in a very tight section with improper tools and sign this before hand...

Linnea,

Please fax a signed copy of the parts release form to [protected]. Once I have a copy of the release form I will be able to send you out the replacement main cpu board for your chair.

Thank you

Mike

Takmei Select



WARRANTY LIMITATIONTakemi Wholesale Outlet will, upon request, provide replacement parts for your purchase. If you attempt to repair or adjust your purchase from Takemi Select Wholesale Outlet, you accept this program offered by Takemi for the specific parts and service performed.

Takemi is not responsible for any negligent repair by a customer or a Service Provider, and will not be liable for any special, incidental, indirect, consequential or punitive damages whatsoever arising from or in any way related to the use of or inability to use the product following any repair by a customer or Service Provider.

All content available through the www.takemiselectwholesaleoutlet.com, including but not limited to data, technical drawings, and configurations is believed to be accurate. However, you should independently evaluate the accuracy of the information and the usefulness for your particular needs of any product, part or service available through the website.

TAKEMI DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY REPAIR ADVICE OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE WEBSITE OR OVER THE TELEPHONE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TAKEMI, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN WRITING.

Takemi recommends any repair to Takemi products (under warranty or otherwise) be made by a qualified service professional. For a list of service professionals in your area please consult your local business directory. To obtain warranty service from Takemi, please contact us at [protected].

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

I have read, understood, and agree to abide by the above warranty information:



Signature ___________________________________ Date: ______________________

Do not buy a chair from this company. With the economy the way it is it would be nice to see a company that deserves to go out of business go out of business. I get better service for my $60 iron then I do on this chair that costs over $1000 dollars.

I work about 15 hours a day some days and my back is killing me. Boy wouldn't it be great to use my chair????

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Comments

  • Ec
      20th of Jun, 2009
    0 Votes

    i bought a chair from takemi select in feb.2009 and it is already falling apart...it will not work on many of the settings and the rollers will only stay in the lower back position...i have tried every number that i can find in an attempt to call and report the problem but i only get recordings that say the number is blocked or disconnected...i have not been able reach them via email or websites either...when i was in the process of purchasing the chair, none of my phone calls went unanswered...even up until 9:00-10:00 p.m...but now i can't get any customer response...Mike was so sincere in helping purchase the chair and even told me that if something should happen to my chair, since i was only a couple of hours away, that all i would have to do is bring the chair by the shop, leave it with him for a couple of hours and they would repair it and it would run like new...it's as if he knew the chair was going to fail...yet now Mike cannot be found...i even confronted him about all of the other complaints that other customers had made about his lack of follow up customer care and why he failed to respond to them and he had an answer for each of their compalints and how he did take care of them and help them but now i find that while Mike had a very sincere, calming sales pitching voice before and during the sale, i have not been able to hear his voice at all when i need him to do follow up care...It would be great if Mike would be the honest person he presented himself as when i was buying the chair but now he can't be found...neither can Kim, who answered the phone for customer service...i have no choice but to call the State's Attorney office here in Florida, but i really do not know how much they can help me...especially since the company appears to no longer be in service...


    sincerely,

    elizabeth

  • Ro
      25th of Aug, 2009
    0 Votes

    I purchased Takemi Select 3D Jade Melody 12000 around Christmas 2008 through the same Mike. The chair was broke in just 4 months even though I use it couple of times a week. I tried to search for troubleshooting help, then I realized the company was evaporated from the earth.

    Rolly
    Vancouver, BC
    Canada

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