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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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1:37 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Takealot q90 kids smart watch

Bought my daughter a Q90 Kids Smart watch for Christmas, opened box to make sure all was there and wrapped it for Christmas on the 6 October 2017 order .[protected]. Opened it upon Christmas to Ser it up and had difficulty so I googled for assistance only to notice that the watch I received was not a touch screen and did not have LED lights at the back of the watch. Either I received a fake or a wrong model. Not what was advertised and what I thought I had purchased. Contacted Takealot and they told me the refund time of 30 days had past. I had clearly not opened, switched on or inserted a sim card as it was a gift hence the reason I didn't report problem sooner.
This service is unacceptable.

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Resolved

No one has bothered to contact me. I will never support them again.

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9:01 am EST

Takealot lying about doing a delivery

I was guaranteed delivery of my order on 23 December 2017. By the afternoon I went onto the takealot website to track my order only to find that it was rescheduled due to me not being available to take delivery. This is a lie as I was home the entire day. I never received any comms nor did the supposed delivery person ring my gate bell. According to the tracking my order was not delivered @ 09:54. According to Takealot it was 14:53. This is the second Christmas this happened, it will not happen again.

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1:30 pm EST
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Takealot worst experience ever!

This is the first and last time that I use this company. Worst experience ever. We ordered the new Apple TV 4k 64gb on the 11th of December 2017. We received the conformation email and SMS saying that we will recieve the Apple TV we ordered. On the 19th Of December 2017 the Apple TV arrived only to be the wrong one. Immidiately we phoned them to exchange the Apple TV for the right one that we ordered. Today on the 21st of Decemember they were suppose to exchange for the right one no later than 12h00 according to their SMS. 14h00 I phoned them to hear where they were but apparently there was a problem with the deliveries etc. All good and well but the next part made me explode! They said they will be picking up the wrong Apple TV on the 22nd of December they delivered and credit our account because the supplier is out of stock all of a sudden. When we ordered the Apple TV there was stock and now all of a sudden there is no more stock but one was supposed to be reserved for us like confirmed via email and SMS. THE WORST OF ALL IS, is they are going to credit our account with R3199 only for us to order it again from them at the price of R3499. This is ubsertand! We want the Apple TV 4k 64gb for the price we ordered it for because when we ordered it there was stock and they just delivered the wrong one to us. If this is how they do business I will never do business with them again and make sure everyone finds out what a scam this company is!

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12:52 am EST

Takealot poor customer service and false advertising

I saw a deal today for a mellerware namib clothes dryer for r179. There were 9 left. I added 2 to my basket as I want to check out the price changes to r918. I phone takealot I get told I can only order 1 thats why the price changes. So then I try again to order 1 it shows r459. So I phone again (using all my airtime) to be told its out of stock. But I ordered it at that price when there were 9 left and I dont get time to check out then all of a sudden the deal changes. This is poor service and il never support u guys again. When asked to speak to a boss, they are always unavailable. That's how they treat customers... It still shows r179 on ur app but thats not the real price. That is false advertising. Worst company ever...

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4:32 am EST
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Takealot product and service

I bought a Cielo hanging Chair from Takealot in the 3rd week of November 2017 and when I received it there was one item missing. I notified Take a lot and they promised that they would come collect the chair and credit my money. 3 weeks later the chair still hasn't been collected and the worst part about it is that they make empty promises to come collect each and every day and they never update me about anything, I am the one who is chasing them every single day.

I am so sick and tired of Takealot and I am now seeking legal opinion about this matter

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4:17 pm EST
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Takealot daily deal scams.. very disappointed in takealot

Iconix adult mermaid tail advertised 30% off, new price R349.95, list price R499.95. Same item on iconix website R299.95. Absolutely pathetic. I used to love takealot, I actually used to promote you guys and preach about how great your service is to colleagues, now after all these external wanabe retailers have come in I always double check if I'm being ripped off, l have lost all faith in Takealot

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2:44 pm EST
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Takealot chelino pram return 'lost'

return RRN-511c-c168 has been collected last Wednesday - 13th December 2017 with another return rrn 7471 7964

i have received confirmation that rrn [protected] has been collected via sms and email and have been credited yet nothing about rrn 511c c168 at all!

it was under a 12 month warranty and i paid alot of money for it!

the driver did not give me a slip or anything. But i have never received any proof of collection from takealot before anyway.
i sent it in two takealot boxes marked with the rrn number on it.

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12:32 am EST
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Takealot noonoo pie tie grey

I made a request to exchange the above mention item for a different color on the 8 of December 2017, order #4344719- (RRN-c903-a33b). Received a confirmation someone will collect the parcel in 2 days, no one came, everyday I enquirer I receive the same response or no one has reverted back with a positive answer. It been more than a week waiting even if I call they will tell me someone will contact you they doing a follow up on their logistics still no one call it like I am a forgotten issue. The 30 days return window will pass then I'll be left with the item I do not like. Please help me.

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7:06 am EST
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Takealot delivery

I am waiting for a delivery that should have reached me on 11 december 2017 and after numerous mails to find out why and when, this is the last message I got
"thank you for contacting takealot.com. Unfortunately we wont be able to make any changes to your shipping method at this point. The order cant be cancelled either but you could however, create a new order and select the express shopping method. Once order #[protected] arrives you at your address, you can reject the order, send it back to the warehouse with the driver and once we receive it we will refund you for the charges of the order."

I replied as follow:
Thank you but we will be on holiday by the 20th and from tomorrow at 13:00 there will be no one to accept the parcel as our offices are closing. I am not cancelling anything or re-ordering and changing anything either. Please could you direct me to someone that I can communicate with telephonically cause I have been patient enough but this is unacceptable.

Why do I need to change everything because of their bad service? I am not cancelling and I also offered to pay for express delivery and still they are unable to help. I was not even notified. I sent a mail on the 11th in the afternoon to enquire about the delivery.

This is not a way to do business or to treat customers!

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5:32 am EST

Takealot non delivery and misrepresentation.

Order placed and paid for on 29 November 2019.Goods indicated as in stock.Received a message to say order dispatched on 30 November to reach me by 4 DEcember 2017.THEN received a message to say will be delivered on 5 December 2017.Nothing further and no delivery.On trying to trace my order and being shunted from pillar to post takelot finally advised they await stock on 6 December.To date 13 December I have received no feedback.I contacted customer care for the umpteenth time today - they blamed the delivery company.On further investigation it appears they have not even provided the product for delivery.This gift is now obsolete and I requested cancellation and a refund but am told I can't cancel as the order is too far along.However it has not moved at all since payment on 29 November 2017.UNACCEPTABLE.WHAT CAN BE DONE.

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10:29 am EST

Takealot delivery of goods

Fahiema Salie
Dec 11, 11:35 SAST

Good day,

Trust you are well.
The item was originally suppose to be delivered today the 11th December the date changed to the 12th December.
I ordered from Takealot with the intention it will get here before the 14th December for when the gift is to be handed to the recipient, otherwise I would have ordered from a different supplier. I order from Takealot all year round and every December I order I experience the same issue as today! So why give an expected deliver date change constantly.
This is not acceptable as my gift exchange is happening on the 14th what am I supposed to give the recipients? I Takealot order form? It would then appear that I did not put in enough effort to get the gift here on time which is exactly what Takealot is doing!

I hope my matter will be attended to as urgently.

Kind regards,
Fahiema Salie

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9:51 am EST

Takealot delivery conduct

I was absolutely appauled at the manner of which my sister was treated for accepting my goods from my residential address. I have been ordering from takealot since it was Kalahari and I have NEVER heard of this obsured claim that only the person who ordered the product must be the sole signing individual.

My sister claimed that the driver was incredibly rude to her and the reason why I did not have it delivered to my work address was because the estimated delivery fell into my leave. It just so happened to have arrived earlier. To date, I have never had a problem with Takealot, but this conduct of the delivery was not acceptable!

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12:57 am EST

Takealot wd my passport ultra 3tb

My order number is [protected] and I have paid the amount in full with credit card.

Two days later I received my order but it was wrong, takealot gave me a 2tb ultra instead of the 3tb ultra.
Of course I logged a return/replacement. My return reference number is : RRN-80be-67b9 it was 2017/12/4
Until this date 2017/12/9 i still have not been able to get my correct product and nobody has come to collect the product . When i checked the tracking status of my return it only shows return concluded ?
No refund no nothing.
Never again will I try takealot.

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8:17 am EST

Takealot missing item from my pack, one week later still waiting and child will not receive the gift

I ordered a bunch of goods and received my goods on time only to find there was an item missing. After me phoning around afyer 48 hours I finally get a response saying my replacement order will come 4 days later. It is now the 4th day and only after I contacted your department wad I told my parcel is delayed. This was a gift for a child and thanks to the pathetic service from takealot he will now not get it along with everyone else's gifts.

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6:40 am EST

Takealot late delivery and poor communication

After placing my the delivery date is scheduled for today, friday the 8th of december 2017. I did not receive an sms for delivery and I called call centre and they confirmed that the parcel will be delivered today after 14h20 I still haven't received an sms and called again to be informed that the parcel will only be delivered on monday the 11th of december 2017. Thanks to takealot I will have to go the a little boy's birthday party empty handed! Keep up the good work of disappointment and poor service delivery!

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4:40 am EST

Takealot returns collection delayed day after day after day

Bought two expensive cellphone covers. Received cheap Chinese junk quality covers, so logged return immediately. Every day I get SMS to say collection scheduled, then at end of day, I get collection delayed. The customer experience is disgusting! Contacting them is very difficult - really hope this can be resolved asap please. Reference numbers will be provided on contact.

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3:09 am EST
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Takealot no delivery and excuses.

I am furious with Takealot. I placed an order on the 24th of November. To date I have only received one product from order. I can't track the rest as first of all the system shows that it was delivered in the 30th of November (the one product I did receive was only on the 4th of December). Plus my outstanding product shows not shipped yet but I can't track or cancel as it is loaded as delivered. So basically I am stuck. The only answer I am getting from Takealot is that they are investigating and will provide feedback. My question is when as my order that I am still waiting for is Christmas presents. So should I wait till the new year? They can't give me a date. They can't give me refund but they can give me excuses. I am sorry but this is their mistake, why should I now have to fork out more money to get what I paid and ordered from them. I will never ever use this company again. Oh and their website has no contact number, I had to google it to get one. This is the worst experience I have ever had with online shopping. Please avoid this company at all cost.

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1:14 am EST
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Takealot stock advertised at half the price to what they are selling on website

Gigabyte Nvidia GTX 980 Extreme 4096Mb Graphics Card Being advertised the last couple of days including today for R 4889.00 but on the site it retails for R 8209.00 as unboxed deals with no new stock. I have been comunicating for the last 2 days with customer service but get the company policy as an excuse, the ad remains active even if the price is false meaning you do false advertising. There is nothing on the ad stating while stocks last or quantity available. this is the third day in a row I am trying to buy the product at the advertised rate. I have spent over R40k since last month at your store and feel very disappointed with the level of service I am receiving with regard to the GTX 980 as I feel its fair to buy the product at the advertised price.

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12:19 pm EST
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Takealot late delivery

To Whomever it may concern

I am really upset with the delivery service. I had placed an order on Monday and was advised that my parcel would be delivered on Wednesday. I waited till 5:30 pm on Wednesday and no delivery came through and then i got a sms saying tgats its delayed.

What i fail to understand is that, on the tracking order i saw that the parcel was at the Bedfordview dc and i work in Bedfordview and i didnt receive my parcel and the item was shipped from Kempton Park.

The frustration is that i ordered a shirt that i wanted to wear at our year end funtion on Friday and if the product was delivered today, i couldve tried and seen that it fits and if it didnt, i couldve still exchanged it for a bigger size. However i cant even do that now, because my delivery was not made in time.

So now what do i do? Im left with no shirt for the year end function.

This is bad service and im not happy.

Please can i have a manager's contact details.

Aadil [protected]

[protected]@daymon.com

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1:52 am EST

Takealot unethical behavior

On Thursday, 30th of November I placed and confirmed an order of;
1. A russel hobbs sandwich maker (R279.00) and
2. A UV Lamp (R270.00)
This was on a COD basis, I got an e-mail confirming delivery on Saturday the 2nd of December 2017 before 14H00pm.

I knock off at 14H00pm on Saturdays, so when the confirmation said before 14H00pm, I didnt mind.

Two hours after 14H00 I call the customer care number and spoke to a female consultant who advised that she will get someone to call me to give me an update of where the driver might be..

I waited until about 17h00pm where I my phone rang once from [protected], I called back the number and gave them my tracking number, without remorse the guy said "yeah the driver had too any things to deliver", I then said a courtesy call could have been great to apologize and keep me updated. I asked him to check where his driver was and he said the driver was at Monument road, which is two minutes away from the delivery address, I told the guy that I will wait.. One and a half hours later I was still waiting.

No apologies
No courtesy call to keep me updated
I wasted 5 hours of just lazying around waiting for a delivery that was meant to arrive before 14H00pm.

I have never ever come across such a service and I will take this same complaint to Hello Peter if it is not resolved by the end of today.

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Phone number

+27 87 362 8000

Website

www.takealot.com

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