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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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J
10:55 am EDT

Takealot incorrect item delivered and no follow up from customer service to resolve

My order [protected] was delivered yesterday, 30 July but one item was incorrect. I ordered an 'Island Club Girls jnr Delux backpack black with white flowers, but received a navy blue 'Edison' bag bar code 6 [protected]. I informed customer care but have heard nothing since...
Please can the correct item be delivered/swopped asap this week as I am away from Friday 3 to Monday, 13 August and especially ordered this item for my trip away ! :(
Regards
Jessica

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K
8:42 am EDT
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Takealot bad service delivery not made

i ordered a Defy stove online on the 24th of july which was meant to be delivered on the 26th of July which wasnt, i had to contact the callcentre to ask where my order was and they told me that its on its way and i should receive it on the 27th of July of which i didnt, when i went online today 30th to my surprise it says the stove was delivered to the address i put on the system of which it wasnt. i signed up that my mother N filda receive the stove on my behalf and sign for it as i will be at work. No stove was delivered at my address and when i spoke to Calvin Mtheto he firstly refused to give me his surname telling me that its the company procedure but luckily he sent me an email with his surname, he stated that his manage wasnt available and will contact me as soon as she gets to the office which im still waiting ive been calling these people all day sine 7 in the morning with epic fail to get my query resolved. i want my full refund and they must go collect the stove wherever they left it or delivered it to
. how can they allow someone else sign up for my stove when i clearly asked that it be received and signed for by my mom? pure negligence and no regard whats so ever for their clients

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R
7:56 am EDT
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Takealot the worst service with a return

I had a question and query regarding the outcome of my return.
Now it has been returned without any further feedback given to me regarding my query, and it was shipped to a different address as were it was picked up (without even confirming).
This is very bad service I an receiving from Takealot!

I have contacted asking for feedback, but with absolutely no response.

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H
9:00 am EDT

Takealot goosebumps books/ anti-theft waterproof backpack

I have ordered a set of Goosebumps books and Take a lot sent me the wrong set. Then I ordered it again and again i recieved the wrong set. Then I ordered a back pack now they are out of stock. This is pathetic. The second time I ordered the books I had to wait for almost 2 months. And now there is no stock of a back pack I ordered the day it went on special.

I am so disappointed and will in future think twice about using Take a lot. I have heard so many good things about Take a lot and the first 3 times I ordered things they all came wrong or there is no stock. This is the 3rd time I am conplaining about it and nothings happens.

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E
9:19 am EDT

Takealot refusal to refund

Good afternoon,

I ordered goods to the value of R 895.00 online from Takealot.com and paid by credit card and a R 150 voucher I had.

When the order was delivered, one item was missing. When I checked my order online, I saw that this item had been cancelled by Takealot.com (see item B on the attached order). Also on the attached order, you will see that the R150 discount voucher was correctly applied against the balance of my order (see item A on the attached order).

I checked my account and saw there was a credit of R 245 not R395 which was the amount paid for the cancelled item. When I contacted Takealot.com they informed me that since there was a cancelled item on the order they reversed the value of the voucher against the amount owed to me. Notwithstanding the order on their system showing the discount having been applied against the balance of the order, they were adamant the refund due was only R 245 - citing their "Returns Policy" which is nonsensical, as I didn't return anything. I then requested a refund to my credit card of the R245 (which I still believed should be R 395, but didn't have the energy to argue about), only to be told they don't do refunds, only credits to the account. It is my understanding that this is in contravention of the CPA, as this is not a "change of heart" refund, but an inability on the part of the company to supply an item they charged me for. I was offered a replacement voucher for R 150 which I declined - the voucher used in the order was already a replacement voucher on a previous order where Takealot.com was unable to supply an item I had paid for. This replacement voucher was valid for 2 weeks, effectively forcing me to purchase goods to realise its value. I certainly wasn't going to fall into that trap again!

I also referred them to clause 5.2 of their Terms and conditions which states:

NOTE: Takealot or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Takealot or the Third Party Seller come into effect (the "Sale"). This is regardless of any communication from Takealot stating that your order or payment has been confirmed. Takealot will indicate the rejection of your order (by Takealot itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Takealot.com was still not prepared to refund me the money they owe to me.

I hope you can help me with this - if not, let this at least serve as a warning to people dealing with Takealot.com.

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M
7:13 am EDT

Takealot bad quality // body glove ghost case for huawei p9 lite - pink

Good day to whom it may concern,

I received my takealot package on the 27/06/2018 with a phone cover,
today is the 20/07/2018 and y cover has broken for now reason down the lining (please see images below), with the purchase i have also ordered a pop socket which is now attached to the cover and prices t R150 and thus i cannot return it as the pop socket is stuck to the cover. On that note i would like to just be refunded for this product as i would not like a new one.

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L
3:41 am EDT
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Takealot no service

On the 11 July 2018 my order #[protected] I received an sms that my order will be delivered on the 13 July 2018 before 17:00.

On the 13th I waited until 17:00 no parcel was delivered. the next day I got an sms my parcel is delayed to delivery on the 18 th July 2018

Why must I wait for my parcel if they promosied to deliver it on the 13th July, no one phoned me.

I think this is very bad service and the client must know at all times.

Why do you sent out sms'e if you dont keep by it

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D
12:57 am EDT

Takealot poor delivery poor service and poor support

Still no concise information regarding my order with takealot, nor any movement on the tracking system or indication of delivery,
all your competitors are able to give a clear and precise delivery date, even SAPO has a more reliable tracking system and to top that delivers quicker too.
based on your customer feedback on various platforms including facebook & hellopeter You can see that 99% of your complaints are due this lack of communication, unreliability and bad customer service all stemming from the same cause.
I have been a loyal customer since Kalahari days but with each order things become progressively worse. and it seems that you are in no way intent on heading the voices of your supporters.
this is really not wise as more and more competitors emerge offering the same products at the same or similar pricing with more effient delivery, concise tracking and better all round service.
your call centre agents could learn from government departments, you tracking and delivery could learn from Sapo all in all im very dissapointed and feel ill be forced to take my patronage elsewhere which is sad for me given all the years Ive remained a client and all the people Ive recommended use your shop.
This is not on I was promised delivery within this week

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7:01 am EDT
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Takealot midea microwave delivered to the wrong courier company

My delivery was scheduled for 10 July needless to say i received a very disturbing email from Takealot telling me that they are sad that i have cancelled my order and they are waiting for me to return it. I HAVE NOT RECEIVED MY DELIVERY AND NEITHER HAVE I CANCELLED IT. Upon tracking it on their website there is a different story of the order having been sent to the wrong courier company and will be re rerouted. Today 11 July i tracked the order again and i see that the courier company has sent the order back to Takealot. This is so freaking frustrating because in all this no one is communicating with me. WHEN WILL I RECEIVE MY MICROWAVE WHICH I PAID MORE THAN R4000 FOR? I am so angry and frustrated right now.

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L
10:52 am EDT

Takealot chukbok 15 piece heavy bottom stainless steel cookware set

On the 6th of July, I bought the 15 piece heavy bottom stainless steel cookware set and surprisingly my order was delivered on the 9th of July. Unfortunately I was not at the office at the time that it was delivered at my workplace. I only got a chance to open my parcel in the evening and I must say, I was not happy at all with the quality of the spoons and shovel. They look rusty and that is a safety hazard because I will be dishing out meals with them. I don't know how one can package such for a customer but I would like to request that they be replaced or you can come fetch the whole set and I get my money back.

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T
Tokoloho Ntshangase
, US
Apr 22, 2023 11:05 am EDT
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I bought chukbok pots, loved them so much. Just the kids and handles kept falling, but the quality and how easily they wash made me happy. I then bought a second set, this set rusted in a year and has holes at the bottom and rusts into the food. I'm very sad because its past thr warranty period, now I an stuck with useless pots and I really loved them

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M
10:42 am EDT
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Takealot substandard service delivery

I ordered goods via Takealot earlier in this week. The goods are worth +-R800. I was promised delivery today (29.06.2018). At around 11h00-12h00 I logged in to track my order. The message on the tracking was that I missed the delivery. I called Takealot, who responded with 'you did not answer your call when the delivery man was there'.. and he apparently left. I received no such call and argued that I would like to see the delivery call log.. as I am not a LIAR... They then rescheduled for tomorrow (30.06.2018)and sent a SMS to confirm. I left my phone in my house at around 17h00 as I stepped outside, and when I returned back in, the phone had missed calls on. I immediately returned the call, and to my surprise it was the delivery company. They were apparently at my gate for my delivery but had left in the 10 minutes I was out...

They state they will deliver tomorrow (30.06.2018), as per the delivery employee. We will see.

I am angry because in the first place, I was lied to about a call that was not received... Secondly, Takealot reschedules for 30.06.2018, and unexpectedly the delivery company arrives without my knowledge at my gate...

I have not received my goods, and am fairly certain I probably never will!

One would expect the best service from the largest online service provider in SA, yet it seems it is the worst.

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9:47 am EDT
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Takealot ordered items not delivered as they don't have stock

I ordered a Nokia 8 cover and screen protector on Monday 25/06/2018 and was advised it would be delivered by Friday at the latest and then now, close of business Friday 29/06/2018 I get an email to say they don't have it in stock. I have already paid, and I'm waiting for delivery and then 4 days later you realise we don't actually have this item?! It's a huge inconveniencce as I will be flying out on Monday and I planned this in such a way that I would be 100% sure this would be delivered before my trip. I am a first time customer with takealot so I had no idea that this kind of thing happens. I thought that when you place an order it would be for something they have in stock, surely?
Ref number; 5446022 - I just called to find out if they can help me but the solution is "wait 3 - 4 working days" and hopefully they might have this in stock next week. So it isn't even guaranteed. I'm so frustrated.

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B
12:33 am EDT

Takealot not receiving my order

I ordered a gift on Thursday and it was promised to arrive on Tuesday. Today is Friday and my flight is leaving without the order. This is very disappointing since I purposefully chose takealot to guarantee speed. Its instances like these that makes one switch to a different provider! If there are problems, let me know I could have made a plan. No I am going empty handed when I paid a lot of money.

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S
2:33 pm EDT

Takealot delivery / poor service

Hi
I wanted to complain about the poor unprofessional service from both Takealot and Fast and Furious couriers.
I placed an order on 22 June 2018, my order was completed and at the couriers on the 24 June 2018, I was supposed to receive the parcel on 27 June 2018.

I made several phone calls to both Takealot and the couriers Fast and Furious. They just kept promising to call back but nobody called back.
I called from 8 am on the 28 June as well same story lies and excuses.
The disappointment is that these were gifts for my kids.

I am a regular customer at Takealot but they don't care.
What if another 1000 unsatisfied customers stop supporting them your company will close down.
I suggest you treat your customers better and jack up on your service.

Shamim Dawood

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7:47 am EDT
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Takealot 101hr fitness tracker replacement

My watch broke and i sent it back since there is a warrntee on the watch and than i get an email asking for payment when i havnt ordered anything. I still have no feedback on my watch its been over a week and everytime i call them there 4 options given are incorrect meaning each option i select say the number you've chosen is incorrect so im very frustrated not knowing what to do how to get into contact with them

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J
11:29 am EDT

Takealot takealot distribution centre - complaint

Dear Take a lot,

You have a distribution center operating from Schoonmill, on the corner of Schoonder and Mill street Gardens, Cape Town.

All take lot drivers are parking illegally, making noise after-hours and repairing their motorcycles in the street everyday and has caused quite mess, please take a look at the images attached.

Please note that since take a lot has moved in we have had very little space to park, we cannot drive on the road due to all the vehicles parked illegally on pavements and sidewalks. All your drivers hoot constantly at the gate while trying to exit and enter the offices at all hours of the day, even after hours. Your drivers are also using the existing space to repair their bikes leaving oil stains and parts laying around on the sidewalk.

While we understand that you are operating a business, we also expect your team to respect the fact that they are operating in a neighborhood where people live and sleep, essentially your customers since I also buy from takealot. Whats more surprising is that I have full view of all your delivery teams and how they handle takealot products before they are delivered to your clients, this is very concerning to see…

I really would like to discuss this matter urgently with someone at takealot. I have tried my best to establish contact with the local manager, but no one seems to care and no one has gotten back to me

I'd like this matter attended to immediately and looking forward to someone at takealot to contact me.

Regards

Jonathan
Concerned resident on behalf of the other residents residing at Schoonmill.
[protected]

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2:33 pm EDT
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Takealot 55" uhd hisense smart tv

To whom it may concern,

I purchased a Hisense Smart TV from you more or less 2 weeks ago. The TV is extremely slow and does not respond on the apps. I had an older version of exactly the same TV and that worked perfectly. Can you please advise me on a solution or software update if possible?

Order nr: [protected]
Inv nr: [protected]

Kind regards,
Willie

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2:06 pm EDT
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Takealot return samsung edge s6 lte

i purchased a samsung phone last year march 2017.
i complained regarding a mark on the screen i was told it is too late to return.
subsequently after having used the phone for almost a year it started giving problems.
i was told to log a return.
it was charging fine when i sent it in.
it was just freezing all the time.
i was then told to pay about R6000 FOR THE REPAIR.
i cannot afford it si i asked them to return to me.
having got the phone today, i now see that it is damaged and cannot even charge.
there is a further mark on the screen.
i purchase from take a lot on a regular basis.
i am dissatisfied that the phone was not returned in its original condition that i sent it in.
i want an answer to the shoddy handling and inspection of the phone.
i posted a review on hello peter as well.

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4:25 am EDT
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Takealot hdmi to av converter

My parcel was collected (return) on 19 May 2018 and was informed that it would take up to a week to process my refund or receive feedback. None of theat happened.Over the past week, I've made about 5 follow up calls and keep getting the same response from your consulltants: "We will follow it up and send you feedback via email"
I'm now really frustrated and angry. My order number is [protected]
Peter
[protected]

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4:04 am EDT
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Takealot Laptop-unauthorised swopped processor board - downgraded without permission

To whom it may concern I make reference to takealot.com reference number RRN-09ba-a8d4 log on 24 April 2018. 1. We have received this unit on 04 June 2018, Upon trying to recover the system, it was noted that the recovery discs was not compatible with this laptop. 2. Thereafter we checked the specifications of this machine, and to our surprise found out that the replacement motherboard and components are not to the original machine specifications. The machine has been downgraded (unauthorised) from and i7 -7th generation to a i5 processor board. 3. This unit was received in a poor condition, scratches on the top of the lid and underneath the unit. This seems like screwdriver marks. I have tried to contact the repair center, but there is no answer! PLEASE COLLECT THIS MACHINE AS A MATTER OF URGENCY. NOTE: I DO NOT ACCEPT THIS UNIT IN THIS CONDITION, IT NEEDS TO BE EITHER REFUNDED OR REPLACED WITH A NEW MACHINE. I AM A VERY DISAPPOINTED TAKEALOT.COM CUSTOMER.

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Phone number

+27 87 362 8000

Website

www.takealot.com

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