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Takealot review: payment doesn't correlate (refund) 46

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Author of the review
6:37 am EST
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Hi,

I purchased the Jeronimo Zoombourgini - Pink R 1, 399, on making payment I found that i was charged R 1749.

This is unacceptable. Im requesting a refund on the R349 as i bought the item because it was R1399 not R1749, which is a R349.

The item should have been advertised as R1749. Even now when im checking the item price its still R1399 but im paying R1749.

Order #[protected]

Mpho Maroga
[protected]
[protected]@gmail.com

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46 comments
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Kabipms
, HU
Nov 14, 2018 3:34 pm EST

I am trying to read the customer line but the line is very bad with a lot of static and I cannot hear the operator and this is not an issue with mu phone. I am calling from abroad. What other customer help numbers are there! Come On!
I am trying to buy a laptop using both SBux and my card, is there a way to do this online?

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ters.
, ZA
Nov 11, 2018 9:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

im happy with the trampoline.but one of the safety net poles is missing a cover.

is it possilble to get it
thank you

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andriesns
, US
Nov 11, 2018 10:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i placed a order for same day delivery as there system was processing it, i paid for they someday delivery but instead i was placed for standard delivery, when i phoned its was siad they will look into it and, i was refunded for the delivery but as i requested to be refunded for the complete amount and im still waiting for feed back

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Kabipms
, HU
Nov 09, 2018 6:25 am EST

I am trying to reach the customer line but the line is very bad with a lot of static and I cannot hear the operator and this is not an issue with my phone. I am calling from abroad. What other customer helpline numbers are there?
I am trying to purchase a laptop using both SBux and my card, is there a way to do this online?

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Rsds
, ZA
Nov 04, 2018 4:23 pm EST

I have received a coupon from Takealot as it is my first purchase. I thought that was very kind and decided to try it out and buy my kids Bday gift online... i have been receiving incorrect codes for the last 2 weeks! Every code a consutant forwards to me to use is incorrect...This suppose to be easy and convenient, but all it is...ia a NIGHTMARE!

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AndriesS
, ZA
Oct 31, 2018 4:53 pm EDT

I tried to buy a phone online. After submitting my delivery address they asked me to locate it on a Google map. I struggled now for a long time but it gives me a map without enough detail (no street names) to pin the address - this is really crazy.

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Pamela De Lange
, US
Oct 22, 2018 7:30 am EDT

I have received my cosmetic organizer today. When I opened my package there were two cracks on top of the holder. I am not going to leave it here as I paid quite a bit for it. I want a new one or an refund.

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Tasha de Beer
, ZA
Oct 15, 2018 7:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Order number: [protected]
When the power bank is busy charging from the power supply all 4 (four) blue lights are on. I charged it for 24hrs. When I try to charge my iPhone from the power bank, one blue light flashes once then nothing happens. The power bank does not switch on nor does it charge any phone. Please advise.

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Elsie Lombard
, US
Oct 15, 2018 4:19 pm EDT

hi there

we've been watching your space for the last two months. you have the karcher steam cleaner with 1 l tank, but not in stock. this is exactly what we want. please let us know when it will be available again.

thanks

elsie lombard

[protected]

pretoria.

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Adriaan Joubert
, ZA
Oct 16, 2018 1:32 am EDT

My order has not been delivered today, said it would be delivered today but isn't delivered
Order number: [protected]

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Ian Shaun Rowse
, US
Oct 15, 2018 5:36 am EDT

Order Number: [protected]
They were unable to deliver to the address as they were unable to find the address or call when looking for the address.
I paid R600 for the book and now i must pay R800 for the same book.
I am will to go to the warehouse in Montague Gardens and pickup the book i paid for, please call me [protected] to get this sorted.

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Oupa Papas Mosotho
, US
Sep 19, 2018 12:06 pm EDT

I bought a few books from takealot. One of them is teared up on top

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Candice Thompson
, US
Sep 19, 2018 12:37 pm EDT

I ordered a Ben10 watch at R285 and delivery IS advertised as R161 is free..

The driver made me pay the R60 as it was invoiced

Id like my R60 back as it is false advertising

Candice
[protected]

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Elsie Lombard
, US
Sep 17, 2018 6:03 am EDT

not really a complaint, but we urgently need you 1litre steam cleaner...when will it be in stock again, please

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Jamesma
, US
Sep 10, 2018 10:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

takealot.com Re: [Orders] Not what I ordered [Replacement] (Order: [protected] Product: [protected] RRN: RRN-838a-5a7d)

Ordered pots, received a keyboard. Empty promises about feedback to be provided and the incorrect item to be collected since yesterday. Still no email response or a call

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Minigravett
, ZA
Sep 10, 2018 2:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi

On order number [protected]

Im very unhappy.
The Xbox One remote skin that I received is just a normal White skin and I ordered a Black/White skin.
Please advice and assist.
Please send the correct one.
Please see attached the one that we have orderd.

Thank You

Natasha Gravett
[protected]

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Noksmpinga
, ZA
Sep 11, 2018 12:34 am EDT

I ordered a cover for a sony XZ but the one I received is not for sony XZ. The packaging is written XZ but it is very big and the camera and speakers slots are not aligned with the phone.

I have attached images to show the phone inside the cover.
Order no : [protected]

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Keith Allcock
, ZA
Sep 10, 2018 9:06 am EDT

Ordered the 800ml version and received the 350ml version
Order no. 8523655

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LauraNielsen
, ZA
Sep 06, 2018 1:06 am EDT

When phoning at 8 in the morning your voice prompt clearly says that your lines open at 7 - its 8 am I missing something?

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MonicaE
, ZA
Sep 05, 2018 10:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

See undermentioned photo

Appliance was received unsealed; unfortunately my daughter signed for it 2 minutes before I arrived
I refused to accept the package

No communication since...

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nthabiseng ragoale
, ZA
Sep 05, 2018 10:15 am EDT

i ordered a waist trainer and i got sunglasses in the box they delivered.
16/11/2017
[protected]
i am requesting that my order should be replaced with the right order.
my order no. [protected]
the amount of the order was R299

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Mark Da Silva
, US
Sep 05, 2018 5:39 pm EDT

Takealot stands for taking a lot of pathetic incompetence and I will never order from this company again.
One mistake is still forgivable but when it is repeated for the second time then the responsible person should be dismissed from the company.
Order number [protected] Product [protected]
No managers to contact and simpletons in a call centre.

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StevenFlaxman
, ZA
Sep 04, 2018 12:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi to whom it may concern
Please can you resolve this issue,
Order # [protected] was delivered and received but after assembly I found that the kit was incomplete.
The ash collector handle is missing. Please see the attached image.
Please can you let me know how we can fix this. I am happy with the product.
Kind regards
Steven Flaxman
[protected]

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Geraldine Maree
, US
Sep 03, 2018 10:32 am EDT

I ordered 3 scotters on the dailydeal. 2 green and 1 pink... when going to check out the price has changed... Althoug it says R299 when selecting.

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Jade Roode
, US
Sep 01, 2018 10:46 am EDT

i am trying to buy certain products on Takealot and most of the products are saying that they are in stock, when I want to add to cart the product then says

"You asked for 1 but we only have 0 available"

this is unacceptable as no where does it say OUT OF STOCK!

it is happening on most of the goods rather state that the product is SOLD OUT

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Jason DisiZa Scott
, US
Sep 02, 2018 2:17 am EDT

Delivery time is way to long this is a local product and it is taking 13 days to deliver. Unacceptable, with all the millions they where boasting about they made for Black Friday you would think the delivery would be faster and more efficient. If I order something from Amazon I get it in 5-6 days and thats in the US. Absolutely shocking Takealot

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Tanya Lee Jorge
, US
Sep 01, 2018 3:58 pm EDT

You keep rescheduling my parcel ! Why?

ORDER NO# [protected]

This parcel was rescheduled 4 times and it took me screaming and shouting before it was delivered!

You've become so big you've dropped your customer service!

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Fer Mosquera Afrikando Ando
, US
Sep 01, 2018 11:43 pm EDT

Good day.

Yesterday I received my order [protected], it came with the damaged box, at one end it was open, and the tempered glass screen protector was damaged.
Please find attached pictures of the order.

Regards.

Fernando Mosquera.

Cel: [protected]- [protected].

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Mamodise Matsabu
, ZA
Sep 02, 2018 2:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order on the 23rd November till today I haven't receive my parcel and there's no explanation as to what is the course. I sent an email last week Thursday 7 December, still waiting for the response. My order number is [protected].

I hope to get the answers or my money back at the least.

Regards

Mamodise Matsabu

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LesDespy
, ZA
Sep 02, 2018 12:41 am EDT

Order #54519794Ordered 15 Nov 2017Paid 15 Nov 2017
When I ordered and paid on the 15th November 2017, the item was in stock. To date not received and told that they waiting for supplier?

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Cobus Swart
, US
Sep 01, 2018 10:46 am EDT

Good day

Order #5507850 was suppose to be delivered on 20 Des.
This has still not delivered.

All staff members spoken to on the phone were rude and of no assistance.

This is the second time in less than on 1 Month I have had delivery issues and this I find totally unacceptable.

Regards,
Cobus

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Mgojo
, US
Sep 01, 2018 6:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On the 23 August 2018 I recieved email about my order some of item cancelled BT no money reversed to my account. why?

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Maluleke Steven
, US
Aug 21, 2018 2:46 am EDT

I ordered a tv and at first it said 7 to 10 days delivery. Now that I've paid I just realised my tv is only going to arrive by the 5th of April. That's 3 weeks.

Order #[protected]

Please email me on tlhobogangmaluleke@gmail.com

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Kavua
, IN
Aug 20, 2018 6:09 pm EDT

Hello
Am kavya I ordered 1 lactogen 1.8kg
My delivery date is on 18th April but I didn't receive my product. Plz help me to recive my product
My contact no is +91 [protected]
Thank you

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Esmarie Essi Michaels
, US
Aug 20, 2018 10:42 pm EDT

The dvd player does not read my usb drives

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Alisha Maistry
, US
Aug 21, 2018 3:38 am EDT

I order 3 pairs of earrings as gifts and one of them came unwrapped, how do I gift that? It looks cheap and tacky.

I am a loyal takealot.com client and to receive such service is very disappointing.

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cystem@vodamail.co.za
, ZA
Aug 21, 2018 12:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been waiting for more than 2 weeks for a delivery.
I HAVE HAD E-MAILS FROM 2 AGENTS AND A MANAGER BUT NONE OF THEM HAVE GIVEN ME ANY ANSWERS OR CALLED AFTER I REQUESTED A CALL.

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Maulin
, US
Aug 20, 2018 10:53 am EDT

After so many follow up still amount has not been credit back into my credit card account...refund logged on 24.04.2018 & order cancelled due to non delivery of order outside south africa..., so order got cancelled & till today amount yet not refunded in my credit card account.

Third Class quality of service

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NkosiS
, ZA
Aug 16, 2018 1:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear All

COMPLAIN SERVICE DESK

Return Ref: RRN-fd78-82b2

I have received an email from a Warehouse Personell from Noluthando from TakeaLot saying accessories were missing when i sent the return and this unfortunately incorrect as I have packaged all accessories and wrapped them in the box .
They have missplaced all accessories I have put in.

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Mashohle Mangena
, US
Jul 25, 2020 4:00 am EDT
Replying to comment of NkosiS

Did this ever get resolved for you?

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Rafaelsapere
, ZA
Aug 16, 2018 2:03 am EDT

Collection was scheduled for 18/06/2018 but never arrived. Mouse is not working and replacement is needed asap.